Crossroads Housing

What Crossroads Housing does

Crossroads Housing is a private nonprofit organization, founded in 1994 and headquartered at 71 Sargison Loop, Shelton, Washington, that delivers homeless prevention and housing assistance services to families and individuals across Mason County, WA. Its service portfolio spans the full continuum of housing interventions — emergency family shelter (fully furnished studio apartments), transitional housing (up to two years), low-income apartments for households under 50% of area median income, rapid rehousing, permanent supportive housing for disabled households, and homelessness/eviction prevention — supported by case management programs (Diversion & Coordinated Entry, Pathways, Street Outreach), the annual Point in Time Count, and community-facing programs including a Community Shower facility and the newly launched Mason County Community HUB. The HUB co-locates multiple local service providers to consolidate access to housing, healthcare, employment, and food assistance.

The underlying technology stack is standard nonprofit case management and housing assistance software used to coordinate services within the Housing Crisis Response System, with no proprietary platform, AI/ML components, APIs, or developer-facing integrations disclosed. Operationally, Crossroads Housing runs three physical sites (Shelton HQ with shelter facilities, a Shelton office at 125 N 5th St, and a Belfair office at 140 Northeast WA 300) and is led by Executive Director Tanya Frazier, with governance provided by an eight-member Board of Directors.

Crossroads Housing's business model is a contribution-based nonprofit model: services are provided at no cost to clients, and revenue is generated entirely through donations, sponsorships, and government grants rather than fees. Funding sources span state-level pass-throughs (Washington State Housing Trust Fund, Washington State Commerce CDBG), United Way, and a diversified base of regional foundations (Norcliffe, Medina, Lucky Seven, Foss Family, Community Foundation of South Puget Sound, Martha Reed), corporate sponsors (Green Diamond Resources, Boeing Employees Community Fund, Columbia Bank, Peninsula Credit Union, Lucky Dog Casino, Sierra Pacific Industries, Hood Canal Communications, Bakala State Farm, Seattle Shellfish, Builders First Source, Handson Subaru, 40et8 Voiture 135), local Rotary clubs, and a formalized tiered Family Shelter Room Sponsorship program ($500-$2,000). The go-to-market is community-rooted: a website, a Facebook page, community events (Point in Time Count, volunteer drives), and partner-agency referrals through the Housing Crisis Response System.

Name

Crossroads Housing

Legal name

Crossroads Housing

Website

https://crossroads-housing.net

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Crossroads Housing is a nonprofit founded in 1994 that provides emergency shelter, transitional and permanent housing, case management, and prevention services to homeless families and individuals across Mason County, Washington, funded by state grants, foundations, and corporate sponsors.

Ownership category

akta.pro rank

Product category

Homeless Services and Social Housing

NAICS

Community Housing Services (62422), Temporary Shelters (624221)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Homeless services
• Emergency shelter
• Transitional housing
• Case management
• Affordable housing

Headquarters

HQ city

Shelton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales, Supply Chain

Distribution channels1 record

Marketing channels4 records

Core offering

Crossroads Housing provides emergency family shelter, transitional housing (up to 2 years), low-income apartments for households earning less than 50% AMI, rapid rehousing, permanent supportive housing for disabled households, and eviction prevention services for homeless families and individuals in Mason County, Washington. All services are delivered at no cost to clients and are supported by comprehensive case management, coordinated entry assessment, street outreach, and the Mason County Community HUB that co-locates multiple service providers.

Product overview

Crossroads Housing is a non-profit housing organization serving Mason County, Washington for over 30 years. The organization operates as a unified service portfolio focused on homeless prevention and housing assistance, offering emergency family shelter with fully furnished studio apartments, transitional housing (up to 2 years), low income apartments, and various permanent housing interventions including rapid rehousing, permanent supportive housing, and eviction prevention. The service delivery is supported by case management programs (Diversion & Coordinated Entry, Case Management, Pathways, Street Outreach) and community-facing initiatives including the Mason County Community HUB and Community Shower Program. The organization functions as a single integrated service system rather than a platform-plus-modules architecture, providing comprehensive support from immediate shelter needs through permanent housing stability.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Family Shelter Short-term emergency shelter for families experiencing homelessness, including facility-based or hotel/motel vouchers. Families receive fully furnished studio apartments with private bathrooms.
• Transitional Housing Subsidized, facility-based housing providing long-term temporary housing (up to 2 years) that moves households experiencing homelessness into permanent housing with required lease or rental agreements.
• Low Income Apartments One- and two-bedroom apartment style units for families or individuals earning less than 50% of the Mason County average median income.
• Rapid Rehousing Program that quickly moves households from homelessness into permanent housing by providing move-in assistance, time-limited rent subsidies, and housing-focused case management.
• Permanent Supportive Housing Subsidized, non-time-limited housing with support services for homeless households that include a household member with a permanent disability.
• Homeless Prevention / Eviction Prevention Services to help households at risk of homelessness maintain or obtain stable housing and avoid homelessness through housing-focused case management and temporary rent subsidies.
• Case Management Comprehensive case management services within the homeless crisis response system, including navigators, care coordinators, and case managers who work with program participants to improve housing stability.
• Diversion and Coordinated Entry Coordinated Entry process to assess and assist in meeting housing needs of people at-risk or experiencing homelessness. Diversion includes small financial assistance and case management services with problem-solving conversations.
• Pathways Case Management Specialized case management system that supports under-resourced clients to improve health and well-being through individualized care plans based on identified risks and needs, using Pathways Learning Modules.
• Street Outreach Outreach service to engage vulnerable and marginalized community members, building trust and connecting people (including youth and veterans) with mainstream resources at partner agencies, encampments, and other locations.
• Point in Time Count Annual census conducted on the last Friday in January to count the number of people and households experiencing homelessness in Mason County on one night.
• Mason County Community HUB A safe, welcoming space bringing together local service providers and community resources under one roof, making it easier for individuals and families to access housing support, healthcare, employment resources, food assistance, and more.
• Community Shower Program Community shower facility located at 71 Sargison Loop, Shelton, providing hygiene access for community members in need.
• Family Shelter Room Sponsorship Program Room sponsorship program allowing individuals or businesses to sponsor a shelter room for one year, with three tiers: Full Room Sponsor ($2,000), Bedding Sponsor ($1,000), and Kitchen Sponsor ($500).

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Compass Housing Alliance: Washington state nonprofit operating emergency shelter, transitional housing, and permanent supportive housing programs. Directly comparable in mission, service mix, and Housing First orientation to Crossroads Housing.
• Housing Hope: Snohomish County, WA nonprofit providing emergency shelter, transitional housing, affordable rentals, and homeownership services. Comparable full-continuum service portfolio targeting a single regional service area.
• Plymouth Housing: Seattle nonprofit providing permanent supportive housing and case management for homeless adults. Directly comparable in operating permanent supportive housing with case management wraparound services.
• Low Income Housing Institute (LIHI): Seattle-based nonprofit operating emergency shelters, tiny house villages, and permanent affordable housing. Same sector and funding streams (state Housing Trust Fund, CDBG) as Crossroads Housing.
• Catholic Community Services of Western Washington: Large Washington state nonprofit providing housing, emergency shelter, case management, and homeless services across multiple counties. Directly comparable service mix and funder base as Crossroads Housing, with broader geographic reach.

Regional players

• YMCA of Pierce and Kitsap Counties: Regional nonprofit with housing and emergency shelter programs in counties adjacent to Mason County. Comparable in providing emergency shelter and supportive services in a multi-county Washington region.
• Catholic Charities Spokane: Regional nonprofit serving eastern Washington with housing assistance, homeless services, and case management. Comparable service portfolio but operates in a different Washington region than Crossroads Housing.
• Multi-Service Center: Federal Way, WA nonprofit providing emergency shelter, housing assistance, and case management. Same regional housing-services nonprofit profile as Crossroads Housing, focused on a single county in the Puget Sound region.

Broad incumbents

• HopeLink: Large Washington state social services nonprofit providing housing, emergency assistance, and case management across multiple counties. Broader service portfolio but directly comparable housing programs.

Others

• Habitat for Humanity of Mason County: Local Habitat affiliate serving Mason County and adjacent regions. Operates affordable housing programs in the same geographic footprint as Crossroads Housing, though focused on homeownership rather than homeless services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pages/Crossroads-Housing/220880474675419

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads Housing