The Department of Disabilities, Aging, and Independent Living

What The Department of Disabilities, Aging, and Independent Living does

The Department of Disabilities, Aging, and Independent Living (DAIL) is a Vermont state government department operating under the Agency of Human Services (AHS), headquartered at HC 2 South, 280 State Drive, Waterbury, VT. Its stated mission is to make Vermont the best state in which to grow old or to live with a disability — with dignity, respect, and independence. DAIL serves older Vermonters and individuals with developmental disabilities, physical disabilities, traumatic brain injury, blindness or visual impairment, deaf/hard-of-hearing/deafblind, and people with disabilities seeking employment. The department delivers its mandate through six internal divisions — the Adult Services Division (ASD), Assistive Technology Program (ATP), Developmental Disabilities Services Division (DDSD), Division for the Blind and Visually Impaired (DBVI), Division of Licensing and Protection (DLP), and Division of Vocational Rehabilitation (DVR, operating as HireAbility Vermont) — and through a statewide network of designated agencies and specialized service agencies that collectively serve more than 27,000 individuals. Program offerings include the Traumatic Brain Injury Program, Choices for Care (HCBS waiver), Adult Protective Services, and Survey and Certification, supported by information systems such as the DAIL Long-Term Care Bed Board, the DAIL Performance Dashboard (an embedded RBA Scorecard), and the DAIL Critical Incident Reporting (CIR) Portal launched in January 2026.

DAIL's technology footprint is operational rather than productized: a Drupal-based public website at dail.vermont.gov, the third-party-hosted RBA Scorecard (app.resultsscorecard.com), the CIR Portal, and the Bed Board electronic repository. Proprietary features — the RBA Scorecard, the CIR Portal, the Bed Board, and a Conflict-Free Case Management System redesign aligned with federal HCBS conflict-of-interest rules — are domain-specialized tools rather than commercial products. There is no public API, no SDK, and no MCP server. DAIL's revenue model is publicly funded: state general fund appropriations administered through AHS, federal Medicaid HCBS reimbursements (Choices for Care, Developmental Services, Brain Injury), and federal grants (including the $195M Year-One Rural Health Transformation grant). There is no commercial pricing; services are accessed via application, referral, or direct outreach to eligible Vermonters. The department's go-to-market is hybrid: direct state administration through six divisions, contracted private/non nonprofit providers, a designated/specialized service agency network, and a statewide field-based licensing and protective services branch operating from the Waterbury central office. Marketing channels include owned digital (Drupal website, Facebook, RSS, DAIL Monthly Focus), earned media partnerships with Vermont outlets, public hearings, advisory board meetings, and direct advocacy-organization partnerships.

Name

The Department of Disabilities, Aging, and Independent Living

Legal name

The Department of Disabilities, Aging, and Independent Living

Website

https://dail.vermont.gov

Company type

Public

Operating status

Operating

Short description

The Department of Disabilities, Aging, and Independent Living (DAIL) is a Vermont state government department under the Agency of Human Services. It operates six divisions delivering long-term services, vocational rehabilitation, assistive technology, licensing, and protective services to older Vermonters and individuals with disabilities.

Ownership category

akta.pro rank

Product category

Government Disability and Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Home Health Care Services (62161), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Benefits Administration (BPAIAKAC)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Skilled Home Health Aide Services (HHA/CNA under Skilled Plan of Care) (HLADAFAF), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

Keywords

• Disability services
• Aging services
• Vocational rehabilitation
• Long-term care
• Assistive technology

Headquarters

HQ city

Waterbury

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. State Government Appropriations: Primary funding comes from the State of Vermont general fund appropriations administered through the Agency of Human Services, evidenced by Governor's Budget Testimony and SFY budget documents.
2. Medicaid and Federal HCBS Funding: Federal Medicaid funding, including Home and Community-Based Services (HCBS) FMAP and Global Commitment Register (GCR) policies, finances Choices for Care, Developmental Services, and Brain Injury programs.
3. Federal Grants: Federal grant funding, including a Rural Health Transformation (RHT) grant of $195 million in Year One of a five-year grant awarded to Vermont.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

DAIL delivers and regulates long-term services and supports for older Vermonters and Vermonters with disabilities through six operating divisions: Adult Services Division (ASD), Assistive Technology Program (ATP), Developmental Disabilities Services Division (DDSD), Division for the Blind and Visually Impaired (DBVI), Division of Licensing and Protection (DLP), and the Division of Vocational Rehabilitation (DVR, operating as HireAbility Vermont). Programs include Choices for Care, the Traumatic Brain Injury (TBI) Program, Adult Protective Services, and Survey and Certification, supported by information systems such as the Critical Incident Reporting (CIR) Portal, the Long-Term Care Bed Board, and the RBA Performance Scorecard.

Product overview

The Department of Disabilities, Aging, and Independent Living (DAIL) is a Vermont state government department under the Agency of Human Services, structured as a parent organization grouping six operating divisions rather than a single unified software product. Its portfolio comprises the Adult Services Division (ASD), Assistive Technology Program (ATP), Developmental Disabilities Services Division (DDSD), Division for the Blind and Visually Impaired (DBVI), Division of Licensing and Protection (DLP), and the Division of Vocational Rehabilitation (DVR, operating as HireAbility Vermont). Within these divisions it delivers programs such as the Traumatic Brain Injury (TBI) Program, Choices for Care, Adult Protective Services (APS), and Survey and Certification (S&C), and operates supporting information systems including the DAIL Long-Term Care Bed Board, the DAIL Performance Dashboard (Results Scorecard), and the DAIL Critical Incident Reporting (CIR) Portal. DAIL's overarching mission is to make Vermont the best state in which to grow old or to live with a disability, with dignity, respect, and independence.

Differentiator

Problem solved

Functional benefit

Brands

• HireAbility Vermont: Publicly funded operating name of the Division of Vocational Rehabilitation (DVR/VocRehab Vermont) providing vocational rehabilitation services to individuals with disabilities in Vermont.
• HireAbility Workforce Partners

Products and services

• Adult Services Division (ASD) Long-term services and supports for older Vermonters and adults with physical disabilities, including the Traumatic Brain Injury (TBI) Program and the Choices for Care HCBS waiver.
• Vermont Assistive Technology Program (ATP) Device demonstrations and loans, equipment exchange, technical assistance, training, and information on assistive technology for individuals of all ages with disability or aging-related needs.
• Developmental Disabilities Services Division (DDSD) Community-based long-term care services for Vermonters with developmental disabilities and physical disabilities, including person-centered planning and conflict-free case management.
• Division for the Blind and Visually Impaired (DBVI) Vocational services and individualized supports for independence at work, home, and community for Vermonters who are blind or visually impaired, primarily delivered via contracted private and nonprofit agencies.
• Division of Licensing and Protection (DLP) Licensing, inspection, and certification of long-term care facilities and investigation of abuse, neglect, and exploitation of vulnerable adults via the Survey and Certification and Adult Protective Services branches.
• Division of Vocational Rehabilitation (DVR) / HireAbility Vermont Free, individualized career counseling, assessment, and employment services for Vermonters with disabilities facing barriers to employment, including youth-to-work transition support and employer matching via HireAbility Workforce Partners.
• Traumatic Brain Injury (TBI) Program Rehabilitation and life-skills services to help Vermonters with traumatic brain injuries live and work in their communities.
• Choices for Care Vermont's Home and Community-Based Services (HCBS) waiver providing long-term services and supports for older Vermonters and adults with physical disabilities.
• Adult Protective Services (APS) Investigates allegations of abuse, neglect, and exploitation of vulnerable adults and implements protective services to limit future maltreatment.
• Survey and Certification (S&C) State Survey Agency that licenses and certifies health care organizations (hospitals, home health agencies, nursing homes, residential care homes) and assesses compliance with state and federal regulations.
• DAIL Long-Term Care Bed Board Statewide electronic repository of Vermont nursing home bed occupancy and vacancy data, used by nursing homes, hospitals, and long-term care organizations to find available beds.
• DAIL Performance Dashboard (Results Scorecard) Public performance dashboard using Results-Based Accountability (RBA) scorecards to show how well DAIL programs work and improve the lives of Vermonters.
• DAIL Critical Incident Reporting (CIR) Portal Provider-facing portal for reporting and reviewing critical incidents involving individuals enrolled in Adult Services Division, Developmental Disabilities Services Division, and other DAIL programs, launched January 2026.

Quantifiable outcome

• Vermont ranked #1 in the nation for the health of older adults (United Health Foundation 2025 Senior Report), up from third in 2024.
• +3 more outcomes

Segments9 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

16 partnerships are on record, tiered core, flagship and minor.

• VT Association for the Blind and Visually ImpairedcoreImplementation/ SI/ Consulting PartnerListed under Associations and Partners on the DAIL home page. VABVI partners with DAIL on services for Vermonters who are blind or visually impaired.
• Green Mountain Self AdvocatescoreOthersA self-advocacy organization listed under Associations and Partners on the DAIL home page.
• Brain Injury Association of VermontcoreImplementation/ SI/ Consulting PartnerListed under Associations and Partners; works with DAIL on brain injury and TBI services.
• Alzheimer's Association of VTcoreImplementation/ SI/ Consulting PartnerListed under Associations and Partners; works with DAIL on Alzheimer's and dementia supports.
• Vermont Center for Independent LivingcoreImplementation/ SI/ Consulting PartnerListed under Associations and Partners; supports DAIL's independent living mission.
• Developmental Disabilities CouncilcoreStrategic or Co-development PartnerListed under Associations and Partners; partners with DAIL on developmental disabilities policy and programs.
• Vermont Legal AidcoreImplementation/ SI/ Consulting PartnerListed under Associations and Partners; provides legal services to Vermonters with disabilities and older adults.
• Vermont Department of Mental Health (DMH)flagshipStrategic or Co-development PartnerCo-led with DAIL the update of the Administrative Rules on Agency Designation (last updated 2003) governing designated agencies and specialized service agencies that together serve over 27,000 Vermonters.
• Agency of Human Services (AHS)flagshipStrategic or Co-development PartnerDAIL operates as a department under the Vermont Agency of Human Services; coordinated agency-designation rule updates with DMH and AHS Secretary Jenney Samuelson.
• Area Agencies on AgingflagshipChannel Partner/ Reseller/ DistributorNetwork of Area Agencies on Aging and service providers that, with DAIL, will implement the next State Plan on Aging (FFY2027-2030) for older Vermonters.
• Champlain Housing TrustminorImplementation/ SI/ Consulting PartnerDAIL awarded Champlain Housing Trust one of three Act 186 pilot planning grants (announced January 16, 2024) to develop innovative housing options for individuals with developmental disabilities.
• Vermont Telecommunications Relay ServicecoreTechnology or IntegrationListed as a contact resource on the DAIL home page; Vermonters can Dial 711 for relay service.
• South Korean Association of the Vocational Rehabilitation Facilities for the DisabledminorStrategic or Co-development PartnerHosted an international visit to Vermont from the South Korean Association of the Vocational Rehabilitation Facilities for the Disabled.
• Vermont Department of HealthcoreStrategic or Co-development PartnerCoordinates with DAIL on health-related programming including Falls Free Vermont Coalition and brain injury awareness.
• Vermont Public Radio (VPR)minorGTM or Marketing PartnerPartnered for media coverage on preventing falls and the damage they cause.
• Community College of Vermont (CCV)minorImplementation/ SI/ Consulting PartnerCCV commencement honored the Director of HireAbility Vermont, reflecting workforce and education partnerships.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• New York State Office for the Aging: New York's state agency on aging, administering programs for older adults including community-based long-term care, comparable in structure and program mix to DAIL's Adult Services Division and broader aging portfolio.
• Massachusetts Executive Office of Elder Affairs: Massachusetts state agency providing aging services to older residents. Directly comparable as a state-level entity delivering aging, disability, and long-term care services through a similar network of regional agencies with a similar HCBS waiver structure.
• California Department of Aging: California's state department administering aging programs including the Multipurpose Senior Services Program and HCBS waivers, directly comparable to DAIL's integrated aging services and long-term services and supports delivery model.
• Pennsylvania Department of Aging: Pennsylvania's state agency providing aging services through 52 Area Agencies on Aging, structurally similar to DAIL's network of designated and specialized service agencies that collectively serve 27,000+ Vermonters.
• Oregon Department of Human Services - Aging and People with Disabilities: Oregon's state agency serving older adults and people with disabilities through a unified service structure, mirroring DAIL's combined aging-and-disability mandate and HCBS waiver administration.
• Ohio Department of Aging: Ohio's state agency on aging, administering PASSPORT HCBS waiver and other long-term services and supports programs structurally comparable to Vermont's Choices for Care and ASD programs.

Others

• Administration for Community Living (ACL): Federal agency funding aging and disability services nationwide, providing the regulatory and funding framework within which DAIL operates. DAIL is a recipient of ACL-administered grants and aligns with ACL priorities.
• National Association of States United for Aging and Disabilities (NASUAD): Membership organization representing state aging and disability agencies, of which DAIL is a constituent member, representing the broader peer ecosystem and providing national benchmarking across state aging and disability services.

Broad incumbents

• Texas Health and Human Services Commission: Large multi-program state health and human services agency administering aging, disability, and Medicaid programs. Comparable in scope and consolidated structure to DAIL's portfolio, though at a much larger scale.
• Vermont Agency of Human Services: DAIL's parent agency coordinating all health and human services in Vermont, providing structural context for how DAIL fits within state government and comparable in role to other states' umbrella human services agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dailvt

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Department of Disabilities, Aging, and Independent Living