Leicester City Council
Leicester City Council is a UK unitary local authority providing all local government services to over 300,000 residents of Leicester. It employs 11,000+ staff and delivers education, social care, housing, waste, planning, transport, and licensing services via digital portals, mobile apps, and physical service centres.
- Company typePrivate
- Founded1974
- HeadquartersLeicester, United Kingdom
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Leicester City Council does
Leicester City Council is a unitary local authority providing all local government services to residents of Leicester, a city of over 300,000 people (the 10th largest city in the UK by population) in the East Midlands. The council employs 11,000+ staff, making it Leicester's largest employer, and operates under a directly elected City Mayor model (currently Sir Peter Soulsby, re-elected for a fourth term in May 2023) with 54 councillors representing 21 wards. Its service portfolio covers education, adult and children's social care, housing, waste management and recycling, planning and building control, parking and transport, council tax and business rates, licensing, benefits administration, births/deaths/marriages registration, culture, sport, libraries, and public health.
The council's technology stack is built on a Drupal-based website platform with Google Translate integration (supporting 60+ languages), supplemented by DocuSign for electronic signatures, MiPermit for digital parking permits, Siteimprove for automated accessibility monitoring (crawling every five days), Eteach for teaching job advertising, and e-paycapita for online payments. Resident-facing digital services include the My Account unified portal, Housing Online for council tenants, a Council Tax and Business Rates portal, the Planning Register, the Library Arena catalogue, a public Consultations platform, and the Love Leicester mobile app for issue reporting (potholes, graffiti, waste). The council targets WCAG 2.1 AA accessibility compliance and supports multilingual, keyboard-only, and screen-reader (JAWS, NVDA, VoiceOver) navigation.
Revenue is sourced from Council Tax on residential properties, Business Rates on commercial properties, central government grants, transactional service fees (parking permits, certificates, licensing, planning applications, fines), and procurement activity. Annual procurement spend exceeds £350 million across more than 4,000 suppliers. Pricing examples include £35/year residents parking permits, £12.50 standard birth/death certificates (or £38.50 priority with 48-hour turnaround), and a 50% early-payment discount on penalty charge notices. Service delivery uses a hybrid model combining 24/7 digital self-service, telephone contact centres (e.g., 0116 454 1000), in-person service points at City Hall and Town Hall, a Customer Service Centre at York House, and a 24-hour safeguarding line.
Leicester City Council firmographics
Firmographics- Name
- Leicester City Council
- Legal name
- Leicester City Council
- Website
- https://leicester.gov.uk
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Leicester City Council is a UK unitary local authority providing all local government services to over 300,000 residents of Leicester. It employs 11,000+ staff and delivers education, social care, housing, waste, planning, transport, and licensing services via digital portals, mobile apps, and physical service centres.
- Ownership category
- akta.pro rank
Leicester City Council industry classification
Industry- Product category
- Local Government Services
- NAICS
- Executive, Legislative, and Other General Government Support (9211), Administration of Housing Programs, Urban Planning, and Community Development (925), Landscaping Services (56173), Other Services to Buildings and Dwellings (56179)
- SIC
- Non-Operating Establishments (9995), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340), Real Estate Operators (No Developers) & Lessors (6510)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI)
Keywords
Where Leicester City Council is headquartered
LocationHeadquarters
- HQ city
- Leicester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices7 records
Markets served
Leicester City Council business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others
Revenue model
- Council Tax: Local taxation on residential properties to fund council services
- Business Rates: Tax on non-domestic properties such as shops, offices, warehouses, and factories
- Government Grants: Central government funding for various local services
- Service Fees and Charges: Fees for various council services including parking permits, planning applications, certificate copies, licensing, and fines
- Procurement Spending: Council procurement budget of over £350 million annually with over 4,000 suppliers for goods, works and services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Resident parking permits for eligible addresses in permit zones |
| One time/ perpetual license | Pay-as-you-go | Official certificates issued by Leicester Register Office |
| Other | Pay-as-you-go | Parking penalty charge notices |
| Other | Pay-as-you-go | Moving traffic fines |
| Subscription | Monthly | Council Tax bands and charges |
| Other | Multi-year contract | Contract procurement thresholds |
Go-to-market motion1 record
Distribution channels9 records
Marketing channels12 records
Leicester City Council product offering
Product offeringCore offering
Leicester City Council is a unitary local authority that delivers all statutory local government services to the residents of Leicester, including education, social care, housing, waste collection and recycling, Council Tax and Business Rates administration, planning, parking, libraries, public health, and cultural services. It serves a population of over 300,000 through a combination of digital self-service portals (My Account, Housing Online, Council Tax portal), mobile applications (Love Leicester), customer service centres, and in-person service points.
Product overview
Leicester City Council is a unitary local authority providing all local government services to the city of Leicester (population over 300,000). The council operates a portfolio of consumer-facing digital services organised around major life events and service categories. The core online offering consists of the My Account portal (unified access point for residents), the Council Tax and Business Rates Portal (for payments and account management), Housing Online (for council tenants), the Planning Register (for searching and commenting on applications), the Library Services Arena system, and the Consultations Platform for public engagement. These are supplemented by dedicated services for Adult Social Care, Schools and Education, Benefits and Support, Births/Deaths/Ceremonies, Parking Services (including MiPermit digital permits), and Bins/Waste/Recycling. The council also provides a mobile app (Love Leicester) for issue reporting. The overall architecture follows a modular, service-area approach where each major council function has its own branded online service, often linked through the central My Account portal.
Differentiator
Problem solved
Functional benefit
Products and services
- My Account Online portal for residents to manage council services, report issues, make payments, and receive updates. Available 24 hours a day.
- Council Tax and Business Rates Portal Online service for managing Council Tax and Business Rates accounts, making payments, setting up Direct Debits, and applying for discounts and reductions.
- Housing Online Online portal for council tenants to bid for properties, report repairs, and check rent accounts.
- Planning Register Online system for searching planning applications by reference number or address, tracking progress, and submitting comments on applications open for consultation.
- Library Services (Arena) Online system for searching, reserving, and renewing library books, accessible via the libraries website.
- Consultations Platform Online platform for participating in public consultations and having a say about council services and decisions.
- Love Leicester App Mobile application for reporting issues such as potholes, graffiti, or waste collection to the council's Neighbourhood Improvement Team.
- Adult Social Care Services Services for adults needing help with day-to-day living because of illness or disability, including assessments, support for carers, independent living equipment, and safeguarding.
- Schools and Education Services Services covering nurseries, pre-schools, primary and secondary schools, higher education, adult learning, school admissions, term dates, free school meals, and school transport.
- Benefits and Support Services Services including Housing Benefit, Council Tax support, Pension Credit, cost of living help, food banks, and crisis support.
- Births, Deaths and Ceremonies Services Registration services for births, deaths, marriages, and civil partnerships; citizenship ceremonies; and certificate ordering.
- Parking Services Parking permits, paid parking, car parks, Blue Badges, and penalty charge notice management using the MiPermit digital system.
- Bins, Waste and Recycling Services Household waste and recycling collections, garden waste subscriptions, bulky waste collections, and recycling centre services delivered in partnership with Biffa Leicester.
- Official Certificate Issuing Official certificates issued by Leicester Register Office for births, deaths, marriages, and civil partnerships. Standard certificate at £12.50, priority certificate (processed within 2 working days) at £38.50.
- Resident Parking Permits Resident parking permits for eligible addresses in permit zones, delivered via the MiPermit digital system. Residents parking at £35 per year, annual visitor at £40, and visitor/maintenance at £2 for 24 hours.
Quantifiable outcome
- Processing certificate applications within 15 working days for standard applications, 48 hours for priority
- +2 more outcomes
Companies that use Leicester City Council
Customer profileNamed customers4 records
Segments7 records
Ideal customer profiles4 records
Leicester City Council technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature4 records
Leicester City Council partnerships and signals
Strategic signalScale indicators8 records
Recent moves8 records
Expansion highlights5 records
Leicester City Council competitors and assessment
Company assessmentDirect peers
- Newcastle City Council: Mid-sized unitary authority in the North East running the same combined service functions (council tax, housing, social care, waste, planning) at broadly comparable scale to Leicester.
- Bradford Council: Metropolitan district council in West Yorkshire operating the same unitary portfolio of services at a comparable population scale to Leicester.
- Sheffield City Council: Large northern England unitary authority delivering an overlapping portfolio of unitary-council functions and operating at a similar resident-population and budget order-of-magnitude as Leicester.
- Nottingham City Council: East Midlands unitary authority of similar population and service mix, sharing the same regional planning context, council tax regime, and shared reorganisation dialogue as Leicester.
- Coventry City Council: West Midlands-adjacent unitary authority operating the same combined set of local government functions (council tax, social care, housing, waste, planning) and serves a city of broadly comparable population scale to Leicester.
- Wolverhampton City Council: West Midlands metropolitan authority running the same combined unitary-council service set at a population scale close to Leicester's, with comparable digital service-portal operating model.
- Derby City Council: East Midlands unitary authority operating the same combined local-government service delivery model within the same regional labour and housing market context as Leicester.
Broad incumbents
- Birmingham City Council: Larger West Midlands metropolitan authority providing the same unitary-council service bundle (including education and social care) but at significantly greater scale; comparable operating model rather than direct head-to-head.
- Manchester City Council: Large metropolitan unitary authority in the North West with the same unitary service-delivery model; a much larger council but operating the same regulated portfolio of local services.
- Leeds City Council: Large northern metropolitan unitary authority running the same end-to-end local-government portfolio; relevant as a same-tier peer even though materially larger than Leicester.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Leicester City Council social profiles
Digital presenceLeicester City Council compliance and trust
Trust signalCompliance2 records
Leicester City Council financial estimates
Financial estimateRevenue estimate
Valuation estimate
Leicester City Council leadership team
Management profileNumber of profiles
Profiles5 records
Leicester City Council funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Leicester City Council M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Leicester City Council
What does Leicester City Council do?
Leicester City Council is a unitary local authority that delivers all statutory local government services to the residents of Leicester, including education, social care, housing, waste collection and recycling, Council Tax and Business Rates administration, planning, parking, libraries, public health, and cultural services. It serves a population of over 300,000 through a combination of digital self-service portals (My Account, Housing Online, Council Tax portal), mobile applications (Love Leicester), customer service centres, and in-person service points.
Is Leicester City Council a public or private company?
Leicester City Council is a private company. It is classified as state government owned and is currently operating.
When was Leicester City Council founded?
Leicester City Council was founded in 1974. It employs 5,001 to 10,000 people.
Where is Leicester City Council based?
Leicester City Council is headquartered in Leicester, United Kingdom, in the Europe region.
How does Leicester City Council make money?
Five revenue lines are on record. Council Tax is the primary driver. The others are business Rates, government Grants, service Fees and Charges and procurement Spending.
Who are Leicester City Council's main competitors?
Direct peers on record are Newcastle City Council, Bradford Council, Sheffield City Council, Nottingham City Council, Coventry City Council, Wolverhampton City Council and Derby City Council. Broad incumbents are Birmingham City Council, Manchester City Council and Leeds City Council.
Does Leicester City Council have an API?
No public API is recorded for Leicester City Council.
What industry is Leicester City Council in?
Leicester City Council's product category is Local Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAJ, Housing & Neighborhood Services (Local Housing Programs). Its NAICS code is 9211 and its SIC code is 9995.