User Group for Dynamics 365

What User Group for Dynamics 365 does

User Group for Dynamics 365 (legally Dynamic Communities, also doing business as Dynamics Communities and Customer Experience (CRM) User Group) is a privately held, for-profit community platform founded in 2008 and headquartered in Tampa, Florida. The company operates as the independent user group recognized worldwide by Microsoft for Dynamics 365 and CRM practitioners, organizing eight specialized communities across the Microsoft technology stack: Business Central (NAV), Finance & Supply Chain (F&O), Customer Experience (CRM), Dynamics GP, Dynamics SL, Power Platform, Fabric/Data, and Copilot & Agents. Each community connects practitioners through regional user groups, local meetups, virtual sessions, articles, tutorials, and tips & tricks content.

The platform's core technical surface consists of the community website, the Learners platform for regional group discovery and self-service membership, and an AI-Powered Assistant that delivers instant answers on CRM topics using aggregated community knowledge. The company's flagship commercial asset is Community Summit NA, scheduled for October 11-15, 2026 in Nashville, TN and positioned as the largest innovation, education and training event for Microsoft AI Business Solutions, complemented by a regional roadshow circuit and an AI Business Solutions Partner Executive Summit. Underlying content operations are driven by a small team (11-50 employees) including named experts such as Heidi Neuhauser (CRM), Kylie Kiser (Power Platform), and Mason Siefert.

The business model is not publicly disclosed. No pricing, sponsorship terms, membership fees, or revenue figures are available in the source material, and there are no disclosed funding rounds, parent entities, or ownership stakes. Geographic reach is concentrated in North America with an explicit USA presence and no claim of a global footprint. Strategic emphasis in 2026 is on expanding coverage of Microsoft's Copilot and AI agent ecosystem and on densifying regional events beyond the Summit NA flagship.

Name

User Group for Dynamics 365

Legal name

Dynamic Communities

Website

https://crmug.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Technology User Group & Community Events

NAICS

Software Publishers (5132)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Enterprise & Workplace Communities (BPAMABAJ)

akta.pro secondary industries

Membership Communities with Learning (Community-Led Education) (MPACALAF), Social Audio & Live Community Platforms (BPAMABAH)

Keywords

• Dynamics 365 user group
• Microsoft community platform
• Regional meetup network
• Crm practitioner education
• Dynamics summit events

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Dynamic Communities operates a practitioner community platform for Microsoft Dynamics 365 users, organizing regional user groups, local and virtual meetups, and the annual Community Summit NA conference. It also runs the Learners platform for finding regional Microsoft technology groups and an AI-powered assistant that delivers CRM-topic answers from aggregated community knowledge.

Product overview

User Group for Dynamics 365 (Dynamics Communities) is a community platform that organizes regional user groups for Microsoft Dynamics 365 products and related technologies. The portfolio includes specialized communities for Business Central (NAV), Finance & Supply Chain (F&O), Customer Experience (CRM), Dynamics GP, Dynamics SL, Copilot & Agents, Power Platform, and Fabric/Data. The platform connects practitioners through local meetups, virtual sessions, and community discussions. An AI-powered assistant provides instant answers on CRM topics using community knowledge, while the Learners platform enables users to find and join regional groups for their specific Microsoft technology focus areas.

Differentiator

Problem solved

Functional benefit

Brands

• Learners: Regional groups for Microsoft Dynamics users - connect with practitioners in local areas through regional user groups, local meetups, and virtual sessions. Covers Business Central, AI Agent & Copilot, Finance/Supply Chain Management, CE (CRM), Fabric, Power, and GP.

Products and services

• Customer Experience (CRM) User Group Regional user group community for Microsoft Dynamics 365 Customer Experience (CRM) practitioners, providing local meetups, virtual sessions, articles, tutorials, and an AI-powered assistant for peer learning and admin best practices.
• Business Central (NAV) User Group Regional user group community for Microsoft Dynamics 365 Business Central / Navision practitioners, providing local meetups, virtual sessions, and peer connections.
• Finance & Supply Chain (F&O) User Group Regional user group community for Microsoft Dynamics 365 Finance & Operations / Supply Chain practitioners, providing local meetups, virtual sessions, and peer connections.
• Dynamics GP User Group Regional user group community for Microsoft Dynamics GP practitioners, providing local meetups, virtual sessions, and peer connections.
• Dynamics SL User Group Regional user group community for Microsoft Dynamics SL practitioners, providing local meetups, virtual sessions, and peer connections.
• Copilot & Agents User Group Regional user group community for Microsoft Copilot and AI Agent practitioners, providing local meetups, virtual sessions, and peer connections on AI/Copilot topics and governance.
• Power Platform User Group Regional user group community for Microsoft Power Platform practitioners, providing local meetups, virtual sessions, and peer connections.
• Fabric / Data User Group Regional user group community for Microsoft Fabric and Data practitioners, providing local meetups, virtual sessions, and peer connections.
• Learners Platform Online platform for finding and joining regional Microsoft user groups, attending local and virtual events, and connecting with peers across Business Central, AI Agent & Copilot, Finance/Supply Chain, CE (CRM), Fabric, Power, and GP tracks.

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature1 record

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Oracle Community: Oracle's official community forums for database, cloud, and ERP/CRM practitioners. Comparable vendor-anchored enterprise software community structure and audience model.
• Stack Overflow: General developer and admin Q&A community with significant Dynamics 365, Power Platform, and CRM tag activity. Competes as a destination for practitioner troubleshooting search traffic.
• ServiceNow Community: Official user community for ServiceNow platform practitioners, with forums, knowledge base, and events. Comparable as a vendor-aligned enterprise SaaS community competing for similar enterprise admin personas.
• SAP Community: SAP's official community for ERP and business application practitioners, including blogs, questions, and events. Direct analog for vendor-anchored enterprise software communities at similar scale and structure.
• Reddit (r/DynamicsCRM, r/PowerPlatform): Reddit hosts active Dynamics 365, Power Platform, and CRM subreddits used by the same practitioner audience. Serves as an alternative community surface for peer Q&A.
• Salesforce Trailblazer Community: Salesforce's official user community with Trailhead learning, groups, and events for CRM practitioners. Closest analog for a major enterprise-software vendor's community platform competing for CRM admin attention.
• GitHub Community: GitHub's community forums for developers and Power Platform/Dynamics 365 makers. Adjacent community surface for the same Microsoft ecosystem maker/admin audience.

Emerging players

• Hugging Face Community: AI/ML community platform with model sharing, discussions, and Spaces. Relevant as an emerging peer for the AI-powered community assistant D365UG is building on top of Dynamics content.

Direct peers

• Microsoft Learn: Microsoft's official learning and documentation platform, including training paths and Q&A for Dynamics 365, Power Platform, and Copilot. Competes for the same admin upskilling demand that D365UG addresses via Academy and tutorials.
• Microsoft Tech Community: Microsoft's official community platform covering Microsoft 365, Azure, Power Platform, and Dynamics. Most direct competitor for practitioner mindshare and is run by the same vendor whose ecosystem D365UG serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/D365UGCE

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about User Group for Dynamics 365