Grand Lyon
The Métropole de Lyon (Grand Lyon) is a public metropolitan authority exercising statutory competencies over 58 communes and 1.4 million residents in Lyon, France, delivering public services through 55 physical service centers, digital platforms (Toodego, Grand Lyon Connect), and centralized contact channels.
- Company typePrivate
- Founded2015
- HeadquartersLyon, France
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Grand Lyon does
The Métropole de Lyon (operating under the brand Grand Lyon) is a public territorial collectivity created on January 1, 2015 under France's MAPTAM law, succeeding the Communauté urbaine de Lyon (1969). It exercises statutory metropolitan competencies over 58 communes and a resident population of 1.4 million in the Auvergne-Rhône-Alpes region, with funding derived from local taxation, state subsidies, and limited service fees.
Its service delivery model is omni-channel: 55 physical Maisons de la Métropole de Lyon (MDML) staffed by 250 professionals serve 850,000+ citizens annually; a centralized Centre d'information et de contact handles ~500 daily requests (128,003 in 2025, +53% vs 2021); and the Toodego digital platform captures 40% of citizen requests. Specialized one-stop shops include the Maison Départementale-Métropolitaine des Personnes Handicapées (MDMPH, 112,000 requests in 2025) and disability, eldercare, family, and digital inclusion services. The technology stack centers on a Typo3 CMS-based web platform with Matomo analytics, FranceConnect for identity, and supporting portals including Grand Lyon Connect, Je participe (citizen participation), Rés'in (digital inclusion network), and Data Grand Lyon (open data). The entity also manages substantial physical infrastructure: 109,000 homes on district heating, 100 fire stations (119,000 interventions/year), 1,000+ km of trails, 104,000+ trees, 230 farms over 10,600 hectares, and five metropolitan parks.
Revenue is generated via local taxation (property, business), intergovernmental transfers from state and regional bodies, and transactional fees for services such as water, waste, and transport coordination. Most services are provided free at point of use, with income-tested aids (APA, PCH, housing, energy subsidies) directed to vulnerable populations. The entity is governed by an elected council; Véronique Sarselli was elected Présidente on March 26, 2026, succeeding a leadership transition that has already triggered an independent financial audit, cancellation of the Teol tram project, reactivation of the Metro E project, and creation of a metropolitan transport police force.
Grand Lyon firmographics
Firmographics- Name
- Grand Lyon
- Legal name
- Métropole de Lyon
- Website
- https://grandlyon.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- The Métropole de Lyon (Grand Lyon) is a public metropolitan authority exercising statutory competencies over 58 communes and 1.4 million residents in Lyon, France, delivering public services through 55 physical service centers, digital platforms (Toodego, Grand Lyon Connect), and centralized contact channels.
- Ownership category
- akta.pro rank
Grand Lyon industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Waste Collection (5621), Water, Sewage and Other Systems (2213), Urban Transit Systems (48511), Solid Waste Collection (562111)
- SIC
- Refuse Systems (4953), Water Supply (4941), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Sanitary Services (4950)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
- akta.pro secondary industries
- Public Transit Agencies (Bus, Rail, Metro, Paratransit) (BPAIALAB), Municipal Contract Collection & Franchise Operations (BPALAAAH)
Keywords
Where Grand Lyon is headquartered
LocationHeadquarters
- HQ city
- Lyon
- HQ country
- France
- HQ region
- Europe
Offices4 records
Markets served
Grand Lyon business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales
Revenue model
- Public taxation and levies: Métropole de Lyon operates as a public territorial authority funded through local taxation, including property taxes, business taxes, and other levies from residents and businesses across the 58 communes.
- State subsidies and grants: Governmental subsidies and operational grants from national and regional government bodies
- Service fees: Minor fees for specific services such as water distribution, waste management, and public transport
Go-to-market motion1 record
Distribution channels6 records
Marketing channels11 records
Grand Lyon product offering
Product offeringCore offering
Métropole de Lyon is a French public territorial collectivity that delivers municipal and metropolitan public services to 1.4 million residents across 58 communes. Its core offering covers waste collection and recycling, drinking water distribution, urban mobility coordination, social and disability services, affordable housing support, urban planning, agricultural policy, environmental protection, and cultural programming, delivered through an omni-channel mix of 55 physical service centers, a contact center, and digital platforms such as Toodego.
Product overview
Grand Lyon (Métropole de Lyon) operates a multi-platform digital ecosystem centered on grandlyon.com as the main institutional portal. The core platform provides access to citizen services organized by themes. Key integrated sub-platforms include Toodego for online administrative procedures, Grand Lyon Connect for citizen accounts, and Je participe for civic participation. Specialized services include the MDMPH for disability services, MDML (Maisons de la Métropole) for in-person social services, Rés'in for digital inclusion coordination, and Eau du Grand Lyon for water services. Digital inclusion is supported through Kits Inclusifs (equipment and training) and Aïe Aïe IA (AI awareness tool). The platform also includes the Centre d'information et de contact (CDC) for centralized request handling processing over 128,000 citizen requests annually.
Differentiator
Problem solved
Functional benefit
Products and services
- grandlyon.com Institutional Portal Main institutional website serving as the central hub for citizen services, administrative information, news, and access to metropolitan digital services for residents and businesses across the 58 communes.
- Toodego Online procedures platform enabling residents to report issues, request administrative documents, access public services, and submit data protection or administrative document access requests.
- Grand Lyon Connect Citizen account portal enabling residents to access personalized metropolitan services and manage their interactions with the Métropole de Lyon.
- Rés'in Digital inclusion network platform providing resources, tools, events, forums, and collaborative capabilities for mediators and digital inclusion professionals working across the metropolitan territory.
- Je Participe Citizen participation platform enabling residents to engage in democratic processes, participate in consultations, and contribute to metropolitan decision-making.
- Eau du Grand Lyon
Quantifiable outcome
- 128,003 citizen service requests processed in 2025 (+53% vs 2021)
- +5 more outcomes
Companies that use Grand Lyon
Customer profileNamed customers8 records
Segments9 records
Ideal customer profiles5 records
Grand Lyon technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature6 records
Grand Lyon partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- SYTRAL MobilitéscorePartnership for metropolitan public transportation network management, including buses, trams, and metro services across the Lyon metropolitan area
- SIGERly (Syndicat de gestion des énergies de la région lyonnaise)coreCoordination for electricity and gas distribution networks across Lyon Metropolis communes (except Lyon city center managed directly by the Metropolis)
- SOLIHAcoreImplementation partner for Visit'énergie service (SLIME program) providing home energy assessments for residents meeting Anah 'very modest' income thresholds
- ALEC (Agence Locale de l'Énergie et du Climat)corePartner for energy awareness and residential energy consumption reduction programs supported financially by the Metropolis
- Chambre d'agriculture 69coreAgricultural chamber partnership for farming support, installation assistance, and agricultural development programs across the metropolitan territory
- SAFERcorePartnership for farmland protection, agricultural land monitoring, and facilitating farmer access to agricultural land
- Terre de LiensminorAssociation supporting agricultural installation and farmland access for new farmers in the metropolitan area
- Agribio Rhône & LoirecorePartnership for organic farming development, direct sales support, and agroecological transition across the metropolitan agricultural sector
- ADDEAR du RhôneminorAgricultural development association supporting farmer installation and training in the Rhône department
- Emmaüs ConnectcorePartnership for digital inclusion through equipment donations, digital skills training, and support for people in digital precarity across the metropolitan area
- Unis-CitésminorCivic service organization supporting energy awareness campaigns for residents
- Alter'IncubminorBusiness incubator supporting social innovation projects including Zibou Lab inclusive work project for people with neurodevelopmental disorders
- Lyon Confluence (SPL)minorPublic limited company providing reduced-rent premises for inclusive projects like Zibou Lab through Calls for Projects
- ANRU (Agence Nationale pour la Rénovation Urbaine)corePartnership for Quartiers Fertiles initiative supporting urban agriculture in 8 municipalities undergoing renovation across 26 projects
- MDMPH (Maison Départementale-Métropolitaine des Personnes Handicapées)coreJoint structure with Rhône department for disability compensation, accessibility services, and inclusive habitat support (42 projects planned through 2029)
- CAF (Caisse d'Allocations Familiales)coreFamily allowance fund providing financial support coordination for families and social services recipients
Scale indicators26 records
Recent moves8 records
Expansion highlights4 records
Grand Lyon competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Grand Lyon social profiles
Digital presenceGrand Lyon financial estimates
Financial estimateRevenue estimate
Valuation estimate
Grand Lyon leadership team
Management profileNumber of profiles
Profiles9 records
Grand Lyon funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Grand Lyon M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Grand Lyon
What does Grand Lyon do?
Métropole de Lyon is a French public territorial collectivity that delivers municipal and metropolitan public services to 1.4 million residents across 58 communes. Its core offering covers waste collection and recycling, drinking water distribution, urban mobility coordination, social and disability services, affordable housing support, urban planning, agricultural policy, environmental protection, and cultural programming, delivered through an omni-channel mix of 55 physical service centers, a contact center, and digital platforms such as Toodego.
Is Grand Lyon a public or private company?
Grand Lyon is a private company. It is classified as state government owned and is currently operating.
When was Grand Lyon founded?
Grand Lyon was founded in 2015. It employs 5,001 to 10,000 people.
Where is Grand Lyon based?
Grand Lyon is headquartered in Lyon, France, in the Europe region.
How does Grand Lyon make money?
Three revenue lines are on record. Public taxation and levies are the primary driver. The others are state subsidies and grants and service fees.
Does Grand Lyon have an API?
No public API is recorded for Grand Lyon.
What industry is Grand Lyon in?
Grand Lyon's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIALAB, Public Transit Agencies (Bus, Rail, Metro, Paratransit). Its NAICS code is 5621 and its SIC code is 4953.