Grand Lyon

What Grand Lyon does

The Métropole de Lyon (operating under the brand Grand Lyon) is a public territorial collectivity created on January 1, 2015 under France's MAPTAM law, succeeding the Communauté urbaine de Lyon (1969). It exercises statutory metropolitan competencies over 58 communes and a resident population of 1.4 million in the Auvergne-Rhône-Alpes region, with funding derived from local taxation, state subsidies, and limited service fees.

Its service delivery model is omni-channel: 55 physical Maisons de la Métropole de Lyon (MDML) staffed by 250 professionals serve 850,000+ citizens annually; a centralized Centre d'information et de contact handles ~500 daily requests (128,003 in 2025, +53% vs 2021); and the Toodego digital platform captures 40% of citizen requests. Specialized one-stop shops include the Maison Départementale-Métropolitaine des Personnes Handicapées (MDMPH, 112,000 requests in 2025) and disability, eldercare, family, and digital inclusion services. The technology stack centers on a Typo3 CMS-based web platform with Matomo analytics, FranceConnect for identity, and supporting portals including Grand Lyon Connect, Je participe (citizen participation), Rés'in (digital inclusion network), and Data Grand Lyon (open data). The entity also manages substantial physical infrastructure: 109,000 homes on district heating, 100 fire stations (119,000 interventions/year), 1,000+ km of trails, 104,000+ trees, 230 farms over 10,600 hectares, and five metropolitan parks.

Revenue is generated via local taxation (property, business), intergovernmental transfers from state and regional bodies, and transactional fees for services such as water, waste, and transport coordination. Most services are provided free at point of use, with income-tested aids (APA, PCH, housing, energy subsidies) directed to vulnerable populations. The entity is governed by an elected council; Véronique Sarselli was elected Présidente on March 26, 2026, succeeding a leadership transition that has already triggered an independent financial audit, cancellation of the Teol tram project, reactivation of the Metro E project, and creation of a metropolitan transport police force.

Name

Grand Lyon

Legal name

Métropole de Lyon

Website

https://grandlyon.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The Métropole de Lyon (Grand Lyon) is a public metropolitan authority exercising statutory competencies over 58 communes and 1.4 million residents in Lyon, France, delivering public services through 55 physical service centers, digital platforms (Toodego, Grand Lyon Connect), and centralized contact channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Waste Collection (5621), Water, Sewage and Other Systems (2213), Urban Transit Systems (48511), Solid Waste Collection (562111)

SIC

Refuse Systems (4953), Water Supply (4941), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Public Transit Agencies (Bus, Rail, Metro, Paratransit) (BPAIALAB), Municipal Contract Collection & Franchise Operations (BPALAAAH)

Keywords

• Public administration services
• Waste management services
• Urban water services
• Social welfare services
• Digital government services

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Public taxation and levies: Métropole de Lyon operates as a public territorial authority funded through local taxation, including property taxes, business taxes, and other levies from residents and businesses across the 58 communes.
2. State subsidies and grants: Governmental subsidies and operational grants from national and regional government bodies
3. Service fees: Minor fees for specific services such as water distribution, waste management, and public transport

Go-to-market motion1 record

Distribution channels6 records

Marketing channels11 records

Core offering

Métropole de Lyon is a French public territorial collectivity that delivers municipal and metropolitan public services to 1.4 million residents across 58 communes. Its core offering covers waste collection and recycling, drinking water distribution, urban mobility coordination, social and disability services, affordable housing support, urban planning, agricultural policy, environmental protection, and cultural programming, delivered through an omni-channel mix of 55 physical service centers, a contact center, and digital platforms such as Toodego.

Product overview

Grand Lyon (Métropole de Lyon) operates a multi-platform digital ecosystem centered on grandlyon.com as the main institutional portal. The core platform provides access to citizen services organized by themes. Key integrated sub-platforms include Toodego for online administrative procedures, Grand Lyon Connect for citizen accounts, and Je participe for civic participation. Specialized services include the MDMPH for disability services, MDML (Maisons de la Métropole) for in-person social services, Rés'in for digital inclusion coordination, and Eau du Grand Lyon for water services. Digital inclusion is supported through Kits Inclusifs (equipment and training) and Aïe Aïe IA (AI awareness tool). The platform also includes the Centre d'information et de contact (CDC) for centralized request handling processing over 128,000 citizen requests annually.

Differentiator

Problem solved

Functional benefit

Products and services

• grandlyon.com Institutional Portal Main institutional website serving as the central hub for citizen services, administrative information, news, and access to metropolitan digital services for residents and businesses across the 58 communes.
• Toodego Online procedures platform enabling residents to report issues, request administrative documents, access public services, and submit data protection or administrative document access requests.
• Grand Lyon Connect Citizen account portal enabling residents to access personalized metropolitan services and manage their interactions with the Métropole de Lyon.
• Rés'in Digital inclusion network platform providing resources, tools, events, forums, and collaborative capabilities for mediators and digital inclusion professionals working across the metropolitan territory.
• Je Participe Citizen participation platform enabling residents to engage in democratic processes, participate in consultations, and contribute to metropolitan decision-making.
• Eau du Grand Lyon

Quantifiable outcome

• 128,003 citizen service requests processed in 2025 (+53% vs 2021)
• +5 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core and minor.

• SYTRAL MobilitéscoreOthersPartnership for metropolitan public transportation network management, including buses, trams, and metro services across the Lyon metropolitan area
• SIGERly (Syndicat de gestion des énergies de la région lyonnaise)coreOthersCoordination for electricity and gas distribution networks across Lyon Metropolis communes (except Lyon city center managed directly by the Metropolis)
• SOLIHAcoreImplementation/ SI/ Consulting PartnerImplementation partner for Visit'énergie service (SLIME program) providing home energy assessments for residents meeting Anah 'very modest' income thresholds
• ALEC (Agence Locale de l'Énergie et du Climat)coreStrategic or Co-development PartnerPartner for energy awareness and residential energy consumption reduction programs supported financially by the Metropolis
• Chambre d'agriculture 69coreStrategic or Co-development PartnerAgricultural chamber partnership for farming support, installation assistance, and agricultural development programs across the metropolitan territory
• SAFERcoreStrategic or Co-development PartnerPartnership for farmland protection, agricultural land monitoring, and facilitating farmer access to agricultural land
• Terre de LiensminorStrategic or Co-development PartnerAssociation supporting agricultural installation and farmland access for new farmers in the metropolitan area
• Agribio Rhône & LoirecoreStrategic or Co-development PartnerPartnership for organic farming development, direct sales support, and agroecological transition across the metropolitan agricultural sector
• ADDEAR du RhôneminorStrategic or Co-development PartnerAgricultural development association supporting farmer installation and training in the Rhône department
• Emmaüs ConnectcoreStrategic or Co-development PartnerPartnership for digital inclusion through equipment donations, digital skills training, and support for people in digital precarity across the metropolitan area
• Unis-CitésminorStrategic or Co-development PartnerCivic service organization supporting energy awareness campaigns for residents
• Alter'IncubminorStrategic or Co-development PartnerBusiness incubator supporting social innovation projects including Zibou Lab inclusive work project for people with neurodevelopmental disorders
• Lyon Confluence (SPL)minorStrategic or Co-development PartnerPublic limited company providing reduced-rent premises for inclusive projects like Zibou Lab through Calls for Projects
• ANRU (Agence Nationale pour la Rénovation Urbaine)coreStrategic or Co-development PartnerPartnership for Quartiers Fertiles initiative supporting urban agriculture in 8 municipalities undergoing renovation across 26 projects
• MDMPH (Maison Départementale-Métropolitaine des Personnes Handicapées)coreOthersJoint structure with Rhône department for disability compensation, accessibility services, and inclusive habitat support (42 projects planned through 2029)
• CAF (Caisse d'Allocations Familiales)coreOthersFamily allowance fund providing financial support coordination for families and social services recipients

Scale indicators26 records

Recent moves8 records

Expansion highlights4 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCX7ZBV6GKx9_6uPYL_vR8gQ
• Facebookfacebook.com/legrandlyon
• LinkedInlinkedin.com/company/metropole-de-lyon
• Instagraminstagram.com/metropole_de_lyon
• Xx.com/grandlyon

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grand Lyon