City of West Memphis

What City of West Memphis does

The City of West Memphis is a municipal government entity in Crittenden County, Arkansas. It provides local government services to residents, businesses, industrial operators, nonprofits, and visitors, including utilities, public safety, planning and development, permits, economic development, parks and recreation, library services, tourism functions, emergency notifications, public records, and facility access. The available data describes a city serving roughly 28,000 people and operating through multiple departments and facilities rather than as a conventional private corporation.

Its most economically relevant operating asset is West Memphis Utilities, a city-owned utility system that has provided electric, water, wastewater, and broadband internet services for more than 80 years under a Utility Commission. The city also operates or coordinates physical infrastructure including the municipal airport, port, logistics access, the approximately 1,240-acre I-40 Megasite, and wastewater treatment capacity being expanded from 6 million to 12 million gallons per day, with up to 20 million on peak days. Its digital service layer is conventional municipal technology: online payments, ePayment, a Form Center, an online permit portal, Notify Me, CivicMedia, a business directory, and a document center.

Revenue is not disclosed, but the stated model is a mix of recurring utility charges, property and privilege taxes, transaction-based permits and application fees, civic facility rentals, and grant funding such as Community Development Block Grant allocations of approximately $200,000-$300,000 annually. Service delivery is primarily direct through City Hall, departments, and West Memphis Utilities, with self-service channels for payment and permits; economic development is more sales-led through site selection, incentives, and direct business recruitment. The customer and stakeholder base spans residential citizens, local businesses, industrial/manufacturing/logistics companies, visitors, and civic organizations, with named counterparties or users including FedEx National LTL, Schneider National Carriers, Google, Hyper City LLC, and CASA.

Name

City of West Memphis

Legal name

City of West Memphis

Website

https://westmemphisar.gov

Company type

Private

Founded year

1790

Operating status

Operating

Headcount range

11–50 employees

Short description

City of West Memphis is an Arkansas municipal government serving residents, businesses, industrial operators, and visitors through utilities, public safety, permits, economic development, parks, tourism, online payments, and civic information services.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Utilities (221), Waste Management and Remediation Services (562)

SIC

Water Supply (4941), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Electric Utilities (Munis) (EUADABAB), Stormwater Management & MS4 Compliance Services (BPALAMAL), Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal & Community Broadband ISPs (HDAIADAH)

Keywords

• Municipal government services
• Public utility services
• Economic development
• Civic administration
• Permits and licensing

Headquarters

HQ city

West Memphis

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Utility Services Revenue: Revenue from providing electric, water, wastewater, and broadband services to residential, commercial, and industrial customers. Utility Commission governs the system with seven members serving staggered three-year terms.
2. Property and Privilege Taxes: Municipal tax revenue from property taxes and business privilege licenses for operating city services
3. Permits and Fees: Revenue from building permits, board of adjustments applications, planning applications, and various municipal fees
4. Civic Complex Rentals: Rental revenue from Civic Auditorium (seating 1000+) and Eugene Woods Civic Center for events, conferences, and community gatherings

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

The City of West Memphis is a municipal government entity providing essential public services to residents, businesses, and visitors. Its core offerings include city-owned utility services (electric, water, wastewater, and broadband internet) through West Memphis Utilities, public safety (police and fire), permitting and licensing, parks and recreation, civic facility rentals, economic development programs, and digital citizen services such as online payments and permit applications.

Product overview

The City of West Memphis provides a portfolio of digital citizen services centered on the CivicPlus content management platform. The core offerings include West Memphis Utilities (electric, water, wastewater, and broadband services), an Online Payment system for utility bills and city fees, a Form Center for permits and applications, a Notify Me notification subscription service, an ePayment Center, an Online Permit Portal for development services, a West Memphis Utilities Blog for community updates, Civic Media for meeting broadcasts, a Business Directory, and a Document Center for public records. These services are designed to serve residents, businesses, and visitors by providing digital access to municipal government functions.

Differentiator

Problem solved

Functional benefit

Products and services

• West Memphis Utilities City-owned utility system providing electric, water, wastewater, and broadband internet services to residential, commercial, and industrial customers, governed by the West Memphis Utility Commission.
• Online Permit Portal Interactive web application enabling residents and businesses to apply for city permits, submit documentation, and pay fees for planning and development services.
• Civic Complex Venue Rentals Rental of Civic Auditorium (1000+ seating capacity) and Eugene Woods Civic Center for events, conferences, performances, and community gatherings.
• Online Utility Bill Payment Digital payment portal enabling residents to pay utility bills, permits, and other city fees online through the city's ePayment system.

Quantifiable outcome

• SAIDI 66.7 minutes vs Arkansas average 991.2 minutes - 93% better than state average
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered flagship, core and minor.

• Hyper City LLCflagshipStrategic or Co-development PartnerMOU establishing collaborative framework for future large-scale development. Hyper City prepares development sites while West Memphis Utilities provides electric, water, and wastewater services. Partnership includes plans for electrical substations, water/wastewater facilities, and diversified energy portfolio including solar, natural gas, and other generation resources.
• East Arkansas Planning and Development DistrictcoreStrategic or Co-development PartnerPartnership for Recycling Center operations and environmental initiatives. East Arkansas Planning and Development District provides environmental services support.
• Arkansas State University Mid-SouthcoreStrategic or Co-development PartnerWorkforce training partnership with ASU Mid-South, a comprehensive community college offering technical programs, workforce technology center, and training programs for incoming and existing industry.
• Arkansas Delta Training Education Consortium (ADTEC)coreStrategic or Co-development PartnerADTEC provides training in five career pathways: Transportation Technology, Advanced Manufacturing, Aviation Technology, Renewable Energy Technology, and Allied Health. ASU Mid-South partnered with 4 other community colleges to form ADTEC.
• Union Pacific RailroadcoreTechnology or IntegrationClass I Railroad with presence in West Memphis area providing freight rail services for logistics operations.
• Burlington Northern Santa Fe (BNSF) RailwaycoreTechnology or IntegrationClass I Railroad with presence in West Memphis area providing freight rail services for logistics operations.
• Memphis International AirportcoreTechnology or IntegrationHome to FedEx Superhub, busiest cargo airport in the nation, located a short distance from West Memphis.
• GooglecoreGTM or Marketing PartnerWest Memphis Utilities provides building power for Google's upcoming data center. Entergy powers the server operations.
• Court Appointed Special Advocates (CASA)minorOthers$10,000 donation approved to CASA program for children in foster care. WMU considering employee volunteerism opportunities.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Nashville Electric Service (NES): Municipal electric utility serving Nashville, Tennessee. Operates under a Utility Commission structure akin to West Memphis Utilities and shares the city-owned utility model with reliability and infrastructure investment as core differentiators.
• Clarksville Gas and Water Department: Municipally owned utility providing electric, gas, water, and wastewater services to Clarksville, Tennessee. Comparable multi-utility municipal operation focused on serving a mid-sized city with growing industrial base.
• Chattanooga EPB: Municipally owned electric power board and fiber broadband provider serving Chattanooga, TN, with over 80 years of city-ownership similar to West Memphis Utilities. Offers electric plus gigabit broadband, closely mirroring West Memphis's electric/water/wastewater/broadband portfolio.
• Paragould Light, Water and Cable: Municipal utility owned by the City of Paragould, Arkansas, providing electric, water, wastewater, and cable/broadband services. Small Arkansas city utility with nearly identical service portfolio structure to West Memphis Utilities.
• Memphis Light, Gas and Water (MLGW): Largest municipal utility in the Memphis MSA, providing electric, gas, and water service to the City of Memphis directly across the river from West Memphis. Closest geographic and functional analog given overlapping service territory and similar municipal-ownership model.
• Jonesboro City Water and Light: Jonesboro, Arkansas municipal utility providing electric, water, and broadband services in the same state and broader region as West Memphis. Closest in-state peer for utility model, size, and economic development posture in Northeast Arkansas.

Broad incumbents

• American Municipal Power (AMP): Joint action agency representing more than 100 municipal electric utilities across multiple states. Provides wholesale power, transmission, and reliability resources used by West Memphis Utilities and similar small municipal electric operators.

Others

• CivicPlus: Technology vendor that powers the West Memphis government website and citizen-engagement platform (CivicEngage). Functions as an enabling partner for digital municipal services rather than a direct competitor.

Regional players

• Paducah Power System: Municipal electric utility serving Paducah, Kentucky, located on the Ohio River across from the Illinois border. Comparable mid-sized municipal electric utility serving an industrial river-port community in the lower Midwest.
• Spring Hill, TN Electric Department: Municipal electric utility serving Spring Hill, Tennessee, a fast-growing industrial and residential community. Comparable small-to-mid municipal utility experiencing rapid load growth tied to industrial recruitment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/citywestmemphis
• YouTubeyoutube.com/channel/UC12EBnZJD7WM1ft4jxzVkLg
• Facebookfacebook.com/thecityofwestmemphis/?ref=bookmarks
• Instagraminstagram.com/cityofwestmemphis
• LinkedInlinkedin.com/company/west-memphis-ar

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of West Memphis