Bangladesh Association of Contact Center and Outsourcing - BACCO

What Bangladesh Association of Contact Center and Outsourcing - BACCO does

Bangladesh Association of Contact Center and Outsourcing (BACCO) is the sole central trade body and advocacy organization for Bangladesh's BPO/IT/ITES industry, founded in 2009 and renamed in 2022 to reflect the broader scope of contact center operations. As a non-profit membership association, BACCO represents BPO companies across Bangladesh and operates three core service lines: government advocacy and regulatory liaison, skills training through the ADB-funded SEIP-BACCO program deployed across 14+ training academies nationally, and industry convening through the annual BPO Summit Bangladesh. The association holds certification authority for the government's 6% cash incentive program for IT/ITES exporters and provides tax exemption counseling through NBR liaison, both of which function as critical member value drivers.

BACCO's commercial operations are membership-based, with one-time admission fees of Tk. 10,000 (~$84) for General Members and Tk. 7,000 (~$59) for Associate Members, plus undisclosed annual subscription fees. The organization is governed by a 12-member elected Executive Committee on two-year terms, with current leadership drawn from member firms including Automation Solutionz Bangladesh, Times ASL Call Center, My Outsourcing, Wintel Limited, and Sky Tech Solutions. Beyond membership, BACCO generates operating capacity through ADB-funded SEIP training grants, BPO Summit sponsorships, and partner-funded privilege card arrangements with banks, hospitals, hotels, and consumer brands.

The organization's go-to-market motion is community-led: BPO Summit events, SEIP-BACCO training cohorts, workshops on labor rules and digital marketing, government advocacy meetings, and privilege card partnerships. Member benefits are structured around six pillars: BPO advocacy, 6% cash incentive certification, networking, corporate tax exemption support, seminars/workshops, and privilege card discounts. The organization operates from a headquarters in Banani, Dhaka, with no disclosed parent company, no subsidiaries, and no external funding rounds, consistent with its non-profit association status.

Name

Bangladesh Association of Contact Center and Outsourcing - BACCO

Legal name

Bangladesh Association of Contact Center and Outsourcing (BACCO)

Website

https://bacco.org.bd

Company type

Private

Founded year

2009

Operating status

Operating

Short description

Bangladesh Association of Contact Center and Outsourcing (BACCO) is the sole central trade association for Bangladesh's BPO and IT/ITES industry, providing government advocacy, ADB-funded SEIP skills training across 14+ cities, and certification for the 6% cash incentive program to its member BPO companies.

Ownership category

akta.pro rank

Headquarters

HQ city

Dhaka

HQ country

Bangladesh

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Membership Fees: BACCO generates revenue through membership fees including one-time admission/registration fees and annual subscription fees. General members pay Tk. 10,000 one-time admission fee, and Associate members pay Tk. 7,000 one-time admission fee. Annual subscription fees vary based on membership category.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

BACCO is a non-profit trade association and the sole central industry body for Bangladesh's BPO/Outsourcing sector. It sells membership services to BPO and ITES companies, delivering government advocacy, 6% cash-incentive certification for exporters, corporate tax exemption counseling, networking and events, and skills training programs (SEIP-BACCO and freelancer development tracks).

Product overview

BACCO (Bangladesh Association of Contact Center and Outsourcing) is the central trade body and advocacy organization for Bangladesh's BPO/ITES industry, founded in 2009. Rather than a single product, BACCO offers a portfolio of membership services including advocacy support, networking events, and government liaison services. The organization's core offerings center on its SEIP-BACCO training program (free BPO skills training with job placement), professional workshop programs, cash incentive certification for IT/ITES exporters, and the annual BPO Summit Bangladesh. Additionally, BACCO provides specialized freelancer development programs including Freelancer to Entrepreneur and Freelance Focus training to build a skilled workforce pipeline for the industry.

Differentiator

Problem solved

Functional benefit

Products and services

• BACCO Membership Services Membership package providing BPO/ITES companies access to advocacy, networking opportunities, government liaison services, 6% cash incentive certification, corporate tax exemption counseling, privilege card benefits, and participation in workshops and seminars.
• SEIP-BACCO Training Program Free BPO skills training program jointly run with SDCMU for unemployed graduates and diploma holders aged 18-40, covering Call Centers, Data Entry, Accounting, HR, Healthcare, and Legal Process Outsourcing, with job placement assistance.
• BACCO Workshop Programs Annual specialized workshops developing professional skills for the BPO industry on topics such as Labor Rules, Digital Marketing, Government Procurement, and 4th Industrial Revolution.
• 6% Cash Incentive Certification Certification service verifying BPO/ITES exporters as genuine exporters eligible for the government 6% cash incentive on exported services, issued from fiscal year 2017-2018.
• Freelancer to Entrepreneur Training Free training program helping freelancers convert freelance businesses into enterprises, covering business development, project management, digital marketing, financial analysis, team building, and emerging BPO technologies.
• Freelance Focus Training 10-day training program supported by the ICT Division covering marketplace profile optimization (Upwork, Fiverr, LinkedIn), advanced proposal writing, client communication, and portfolio building.
• BPO Summit Bangladesh Annual flagship summit event bringing together local and international BPO industry leaders, government officials, and professionals to promote Bangladesh's BPO sector, share knowledge, and facilitate networking.

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered minor and core.

• Take Off Istanbul 2025minorOthers · 10 December 2025International innovation and entrepreneurship conference in Istanbul where BACCO participated to showcase Bangladesh's BPO and ITES capabilities.
• Pizza Inn BangladeshminorOthers · 23 September 2025MoU signed to provide special discounts to BACCO members and their staff at Pizza Inn Bangladesh outlets.
• ASSET Project (Accelerating and Strengthening Skills for Economic Transformation)coreStrategic or Co-development Partner · 22 September 2025Project under Technical and Madrasa Education Division, Ministry of Education - MoU signed to create skilled workforce for BPO industry through training programs.
• IT Park UzbekistancoreStrategic or Co-development Partner · 1 January 2021MoU signed for bilateral cooperation in BPO industry development, including B2B matchmaking sessions and knowledge sharing.
• a2i (Access to Information)coreOthersGovernment partner organization working under the ICT Division to improve public service delivery through technology.
• ICT DivisioncoreOthersMinistry of Posts, Telecommunications and Information Technology - key government partner for ICT sector development.
• DOICT (Department of ICT)coreOthersGovernment department under ICT Division working on ICT development initiatives.
• PTD (PKI)coreOthersPKI - government partner for technology initiatives.
• BPC (Bangladesh Pack)coreOthersBangladesh Computer - government body supporting ICT development.
• BHTPAcoreOthersBangladesh Hi-Tech Park Authority - supports development of technology parks and IT industry infrastructure.
• BTRC (Bangladesh Telecommunication Regulatory Commission)coreOthersTelecom regulatory body - BACCO participates in BTRC road shows and seminars.
• BCC (Bangladesh Computer Council)coreOthersApex body for promotion of ICT activities in Bangladesh working under Ministry of Science and ICT.
• LICTcoreOthersLICT - government project supporting ICT sector growth.
• NBR (National Board of Revenue)coreOthersBangladesh's tax authority - BACCO liaises with NBR for tax exemption and incentive matters for members.
• BEF (Bangladesh Employers Association)coreOthersEmployers association for business and industrial relations.
• FBCCI (Federation of Bangladesh Chambers of Commerce and Industry)coreOthersThe apex trade body representing chambers of commerce and industry in Bangladesh.
• ITC/SheTradesminorStrategic or Co-development PartnerInternational Trade Centre initiative supporting women's economic empowerment through trade.
• SEIP (Skills for Employment Investment Program)coreStrategic or Co-development PartnerGovernment program funded by ADB providing free BPO training to unemployed graduates aged 18-40, with BACCO as a training partner.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NASSCOM (National Association of Software and Service Companies): India's central trade body for the IT, BPO, and ITES industry. Most direct peer to BACCO — both are membership-based industry associations providing advocacy, certification, training, and government liaison for the offshore BPO/ITES sector in South Asia, with comparable event-driven GTM (NASSCOM's annual events vs. BACCO's BPO Summit).
• VINASA (Vietnam Software & IT Services Association): Vietnam's national trade association for the IT and software services industry. Comparable to BACCO as a fast-growing Asian country where a central trade body drives the development of an aspiring offshore BPO/digital services export sector.
• Contact Center Association of Pakistan (CCAP): Pakistan's trade association for the contact center and BPO outsourcing industry. Closely comparable to BACCO as a neighboring South Asian industry body focused on the same call center and BPO outsourcing vertical, with advocacy, training, and government engagement mandates.
• depa (Digital Economy Promotion Agency): Thailand's government-affiliated digital economy promotion agency. Comparable to BACCO in its mandate to promote digital and IT-enabled services through policy advocacy, incentives, and training — though structured as a government agency rather than a pure member association.
• IBPAP (IT & Business Process Association of the Philippines): The Philippines' central trade body for the IT-BPO industry. Closely comparable to BACCO because both serve as the official convener for call center and BPO outsourcing in an emerging-market offshore destination, with similar advocacy, training, and government liaison mandates.
• Outsourcing Malaysia: Malaysia's industry association and initiative to grow the country's outsourcing sector. Comparable to BACCO as a national body driving recognition, training, and government policy for an emerging Asian BPO/IT outsourcing destination.
• APTIKNAS (Asosiasi Penyedia Jasa Teknologi Informasi dan Komunikasi Nasional): Indonesia's national ICT business association. Comparable to BACCO as a Southeast Asian trade body advocating for, training, and connecting ICT/BPO service providers with government in a large emerging market.
• SLASSCOM (Sri Lanka Association of Software and Services Companies): Sri Lanka's industry body for IT, BPO, and software services. Comparable to BACCO as a neighboring South Asian Trade association promoting IT/BPO exports, conducting training, and engaging government on incentives and policy.

Others

• ITU (International Telecommunication Union): Global UN agency for ICT. Indirectly referenced in BACCO's data through its ICT Development Index score (62.00 in 2024). Comparable as an enabling institution setting global standards and indices that frame BPO/IT sector development, but not a direct peer.

Regional players

• ITESOFT (Groupement de commande IT/BPO): French BPO/IT-industry trade grouping. Adjacent peer to BACCO as a regional industry association in the broader global BPO trade body landscape, though operating in a different geography (Europe vs. South Asia) and serving a more mature offshore market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bangladesh Association of Contact Center and Outsourcing - BACCO