Shiva
Shiva is a French home cleaning franchise platform, founded in 1999, operating 700+ agencies across France with 50,000 household employees serving 200,000 individual clients through hourly, no-commitment cleaning and ironing services.
- Company typePrivate
- Founded2002
- HeadquartersParis, France
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
What Shiva does
Shiva is a French home services franchise platform founded in 1999 that specializes in household cleaning, ironing, and adjacent domestic services. The company operates through a network of 700+ franchised agencies spanning every French department, including overseas territories (Guadeloupe, Martinique, Réunion), with a workforce of 50,000 household employees ("employés de maison") serving roughly 200,000 active individual clients. The core product is recurring home cleaning billed hourly (starting at €16/hour) with no commitment required, supplemented by add-on services such as deep cleaning, spring cleaning, move-in/move-out cleaning, window cleaning, second-home cleaning, post-construction cleaning, and luxury cleaning.
Underlying technology is limited and operational rather than AI-driven: a mobile application performs geolocation-based check-in/check-out ("pointage géolocalisé") so that service providers' billable time is tracked against physical presence at the customer's home. Customer-facing technology consists of an online quote/simulator, an agency locator, and a client portal for account management. Shiva also operates an employer-of-record function for the household employees, handling payroll, social charges, payslips, and tax attestations on behalf of the customer, which is a meaningful part of the value proposition given the complexity of French domestic employment.
Revenue is generated through hourly service fees (where Shiva's role is franchisor, intermediating between clients and the local franchise agency that employs the cleaner) and recurring franchise/management fees. Customers benefit from a 50% French tax credit (Article 199 sexdecies), and Shiva has integrated with URSSAF to offer 'Avance Immédiate' — an immediate advance on the tax credit that reduces the customer's effective out-of-pocket cost by half at the point of sale. The company is privately held, has no disclosed funding rounds, and is bootstrapped after 25 years of operation. Average client tenure is 3.5 years; 96% of clients recommend Shiva and the brand carries a 4.8/5 rating across 66,914 verified reviews.
Shiva firmographics
Firmographics- Name
- Shiva
- Legal name
- Shiva
- Website
- https://www.shiva.fr/
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Shiva is a French home cleaning franchise platform, founded in 1999, operating 700+ agencies across France with 50,000 household employees serving 200,000 individual clients through hourly, no-commitment cleaning and ironing services.
- Ownership category
- akta.pro rank
Shiva industry classification
Industry- Product category
- Home Cleaning Services
- NAICS
- Personal and Laundry Services (812), Office Administrative Services (5611)
- SIC
- Services-Personal Services (7200), Services-Help Supply Services (7363)
- akta.pro primary industry
- Household Management & Lifestyle Administration (HSACAIAC)
Keywords
Where Shiva is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Shiva business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Home cleaning and domestic services: Shiva generates revenue through hourly service fees for home cleaning, ironing, and related domestic services. Pricing is based on time spent (hourly rate), with management fees included. Customers benefit from 50% tax credit on all expenditures under French tax law Article 199 sexdecies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Hourly cleaning services starting at 16€/hour |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Shiva product offering
Product offeringCore offering
Shiva provides professional home cleaning, ironing, and related domestic services to individual French households through a network of 700+ franchised agencies and approximately 50,000 household employees. Core revenue comes from hourly service fees (starting at 16€/hour) for ménage à domicile and repassage, plus specialized services such as deep cleaning, move-in/out cleaning, second-home cleaning, and senior cleaning. The company handles all administrative tasks for employers (payroll, social charges, contracts, tax attestations) and integrates with URSSAF to deliver an immediate 50% tax credit advance to clients.
Product overview
Shiva is a French home services marketplace offering professional household cleaning, ironing, and related domestic services through a network of over 700 franchised agencies across France. The core offering consists of regular home cleaning (ménage à domicile) and ironing services (repassage), supplemented by specialized services including deep cleaning, spring cleaning, move-in/move-out cleaning, second home cleaning, post-construction cleaning, window cleaning, and home organization. Shiva differentiates through its Avance immédiate du crédit d'impôt service, which provides immediate access to the 50% French tax credit in partnership with URSSAF. The platform also supports employment recruitment for household workers and franchise opportunities. With 50,000 household employees serving 200,000 active clients, Shiva operates as a platform connecting clients with professional cleaners through its agency network, with services billed on an hourly rate with no commitment required.
Differentiator
Problem solved
Functional benefit
Products and services
- Ménage à domicile (Home Cleaning)
- Repassage à domicile (Ironing)
- Grand nettoyage (Deep Cleaning)
- Ménage de printemps (Spring Cleaning)
- Emménagement / Déménagement (Move-in/Move-out Cleaning)
- Résidence secondaire (Second Home Cleaning)
- Ménage pour les aînés (Senior Cleaning)
- Ménage après travaux (Post-Construction Cleaning)
- Entre deux locations (Between-Rental Cleaning)
- Nettoyage de vitres (Window Cleaning)
- Rangement de maison (Home Organization)
- Service de ménage de luxe (Luxury Cleaning)
- Avance immédiate du crédit d'impôt (Immediate Tax Credit Advance)
- Franchise Shiva (Franchise Program)
- Emploi femme de ménage (Household Employee Recruitment)
Quantifiable outcome
- 96% of satisfied clients recommend Shiva to their surroundings
- +2 more outcomes
Companies that use Shiva
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles5 records
Shiva technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Shiva partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- URSSAF (French Social Security Contributions Collector)coreURSSAF provides the 'Avance Immédiate' (Immediate Advance) service enabling customers to receive their 50% tax credit instantly rather than waiting a year. Shiva integrates with URSSAF systems to transmit invoices and process tax credit advances for customers.
Scale indicators7 records
Recent moves5 records
Expansion highlights4 records
Shiva competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Shiva social profiles
Digital presenceShiva financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shiva leadership team
Management profileNumber of profiles
Shiva funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shiva M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shiva
What does Shiva do?
Shiva provides professional home cleaning, ironing, and related domestic services to individual French households through a network of 700+ franchised agencies and approximately 50,000 household employees. Core revenue comes from hourly service fees (starting at 16€/hour) for ménage à domicile and repassage, plus specialized services such as deep cleaning, move-in/out cleaning, second-home cleaning, and senior cleaning. The company handles all administrative tasks for employers (payroll, social charges, contracts, tax attestations) and integrates with URSSAF to deliver an immediate 50% tax credit advance to clients.
Is Shiva a public or private company?
Shiva is a private company. It is classified as unknown and is currently operating.
When was Shiva founded?
Shiva was founded in 2002. It employs 5,001 to 10,000 people.
Where is Shiva based?
Shiva is headquartered in Paris, France, in the Europe region.
How does Shiva make money?
One revenue line is on record: home cleaning and domestic services.
Does Shiva have an API?
No public API is recorded for Shiva.
What industry is Shiva in?
Shiva's product category is Home Cleaning Services. Its primary akta.pro industry code is HSACAIAC, Household Management & Lifestyle Administration. Its NAICS code is 812 and its SIC code is 7200.