OGCIO

What OGCIO does

The Digital Policy Office (DPO), formerly the Office of the Government Chief Information Officer (OGCIO), is a department of the Hong Kong SAR Government responsible for formulating and coordinating digital policy and IT services across the territory. It operates from headquarters at 14/F, Treasury Building, No. 3 Tonkin Street West, Cheung Sha Wan, Kowloon, and serves three primary constituencies: Hong Kong citizens (unified access to e-government services), Hong Kong businesses (digital identity, cross-boundary data flow, AI subsidy access), and government bureaus and departments (shared infrastructure, cybersecurity, digital transformation guidance). Its core technology stack centres on a Digital Government Infrastructure Platform comprising the iAM Smart unified digital identity layer for single-sign-on citizen access to e-government services, the Digital Corporate Identity (CorpID) sandbox for business-facing identity and transactions, Common Data Platforms for cross-departmental data governance, Multi-functional Smart Lampposts as physical citywide digital infrastructure, the Multi-application Smart ID Card (MASC) for next-generation identity, and the Wi-Fi.HK connectivity initiative. Operational services include the 1823 contact centre with the AI-powered Chatbot Tammy for citizen inquiries.

The DPO runs a portfolio of ecosystem and inclusion initiatives that extend its footprint beyond infrastructure delivery. The Smart Government Innovation Lab and IT Innovation Lab in Secondary Schools foster public-private collaboration and technology education; the AI Subsidy Scheme, administered via Cyberport, funds enterprise AI adoption; the Smart Silver Digital Inclusion Programme, ICT Outreach Programme for Elders, and 2026-2028 Enriched ICT Training Programme target elderly digital literacy; the Digital Accessibility Recognition Scheme drives WCAG 2 compliance; and the Cross-boundary Data Flow within Greater Bay Area initiative positions the office in mainland interoperability. As a government department, the DPO has no commercial revenue model; services are funded through Hong Kong SAR Government appropriations and delivered to citizens and businesses free of charge, with distribution via GovHK, iAM Smart, the 1823 hotline, and physical lamppost infrastructure. The office rebranded from OGCIO to the Digital Policy Office in 2022, reflecting an expanded mandate from IT service provision to broader digital policy formulation.

Name

OGCIO

Legal name

Digital Policy Office

Website

https://ogcio.gov.hk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The Digital Policy Office (formerly OGCIO) is a Hong Kong SAR Government department that formulates digital policy and operates shared IT infrastructure for citizens, businesses, and government bureaus. Its core platform is the iAM Smart unified digital identity, supported by CorpID, Common Data Platforms, Smart Lampposts, and the AI-powered 1823 Chatbot Tammy.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Executive, Legislative, and Other General Government Support (921), Public Administration (92), National Security and International Affairs (928)

akta.pro industry

PRIMARYBPAIAAAE

Government Digital Service & eGovernment (Service Delivery, IDs, Portals)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAIAAAH

Public Communications, Transparency & Open Government

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAIAAAA

Executive Office / Cabinet Secretariat

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYHDAEAEAG

Public Sector & Government ERP

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Resource Planning (ERP) Platforms

Keywords

• Digital government services
• Public sector IT policy
• Smart city infrastructure
• Digital identity platform
• Government cybersecurity

Headquarters

HQ city

Wan Chai

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Distribution channels4 records

Marketing channels4 records

Core offering

OGCIO / Digital Policy Office is the Hong Kong SAR Government's central department for formulating digital and IT policy. It delivers and operates shared digital government infrastructure and services for citizens, businesses, and government bureaux, including the iAM Smart digital identity platform, 1823 chatbot and hotline, Common Data Platform, Smart Lampposts, Wi-Fi.HK, CorpID sandbox, and digital inclusion programmes.

Product overview

The Digital Policy Office (formerly OGCIO) of the Hong Kong SAR Government manages a portfolio of digital government services and smart city initiatives. Core products include the 'iAM Smart' digital identity platform enabling single-sign-on access to government services, and the 1823 Chatbot Tammy for citizen inquiries. Key initiatives encompass the AI Subsidy Scheme supporting enterprise AI adoption, IT Innovation Lab in Schools, Smart Government Innovation Lab, Digital Corporate Identity (CorpID) Sandbox Programme, and Smart Silver digital inclusion programmes for elderly. Infrastructure projects include Multi-functional Smart Lampposts and Multi-application Smart ID Card (MASC). Digital infrastructure services include Wi-Fi.HK public connectivity, cross-boundary data flow facilitation for the Greater Bay Area, and digital accessibility initiatives.

Differentiator

Problem solved

Functional benefit

Products and services

• iAM Smart

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Canada Digital Service (CDS) / Canadian Digital Service: Federal digital service team modernising citizen-facing services and shared platforms; comparable mandate around digital identity, service standards, and inclusion.
• Korea Ministry of the Interior and Safety (digital functions): Operates Korea's digital identity and central e-government infrastructure; comparable Asian government digital authority with similar identity and shared platform responsibilities.
• Taiwan Ministry of Digital Affairs (MODA): Taiwan's central ministry responsible for digital policy, infrastructure, and e-government services, including digital identity and cross-border digital initiatives; highly comparable in scope.
• Australian Digital Transformation Agency (DTA): Leads whole-of-Australian-Government digital identity (myGovID), shared platforms, and digital service standards; structurally and functionally aligned with OGCIO.
• GovTech Singapore: Singapore's lead digital government agency, operating Singpass national digital identity and shared Whole-of-Government platforms; closest functional and structural peer to OGCIO's Digital Policy Office.
• New Zealand Department of Internal Affairs (digital services): Hosts New Zealand's RealMe digital identity and central digital service functions; comparable Western-Pacific government digital agency in scope and mandate.
• Digital Dubai / Dubai Digital Authority: Smart city and digital government authority for Dubai, overseeing unified digital identity, smart-city infrastructure, and digital service platforms; directly comparable to OGCIO's mandate.
• UK Government Digital Service (GDS): Runs GOV.UK and GOV.UK Verify / One Login digital identity for UK central government; highly comparable mandate around shared platforms, identity, and digital inclusion.
• US Digital Service (USDS): US federal digital services unit embedded in the Executive Office, modernising citizen-facing government technology and shared platforms; comparable scope and White House reporting line.

Emerging players

• Estonia e-Governance Academy / e-Estonia: Operates Estonia's pioneering e-identity and digital government stack and advises other jurisdictions; comparable on digital identity architecture and shared platforms, with an export/advisory dimension OGCIO does not have.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Customer concentration

• Xx.com/gov.hk
• YouTubeyoutube.com/user/hongkong
• Facebookfacebook.com/gov.hk
• LinkedInlinkedin.com/company/office-of-the-government-chief-information-officer

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OGCIO