DOCPAY

What DOCPAY does

DOCPAY is a payment services platform purpose-built for U.S. healthcare practices, operated by parent company Complete Systems, Inc. (founded 1982, Waco, Texas). The platform automates patient payment collection through interest-free, no-credit-check installment plans processed via ACH bank drafts and credit/debit cards, with the practice paying zero fees — all transaction costs are borne by the patient. The product portfolio includes a free Payment Plans tier, a $10/month Online Payments portal, a $10/month ConfiCheck account verification service (screening against 300M U.S. consumer accounts), and a $15/month Bundle combining all services. The flagship add-on, Guaranteed Card Payment Plans, uses card pre-authorization to ensure collection even if the patient closes the card before plan completion. The system automates email reminders, monthly debiting, settlement reporting, and direct deposit to practice accounts on one of four dates each month.

The business model is built on small monthly subscriptions ($0-$15) layered with patient-paid transaction fees ($3 per ACH; 1% + $1 or 3.5% + $1.50 per card payment; $15 late fees). Go-to-market is primarily self-serve enrollment via the website, supplemented by a free 'No More Fees' educational webinar, an affiliate program, and patient-initiated doctor referrals. The company is bootstrapped, privately held, with 1-10 employees, and has cumulatively processed over $50 million in patient obligations for 70,000+ patients across hundreds of U.S. healthcare offices (dental, medical, optometric, psychological, surgical, obstetric, and family practice). Founder and CEO Ron Barnett leads the operation.

The competitive positioning centers on cost elimination for practices: unlike CareCredit and other patient finance companies that charge practices 3-15% discount fees, DOCPAY's model preserves 100% of the payment amount for the practice. PCI-DSS compliant tokenization and 25+ years of operating history anchor trust. Operations are entirely U.S.-domestic, with explicit Canada exclusion, and the architecture is web-based (no app, no SDK) with self-serve enrollment and a separate provider login portal at db4commerce.com. Geographic, vertical, and product expansion signals are minimal — the company has added modules organically but shows no evidence of meaningful scale-up, external funding, or AI/ML integration.

Name

DOCPAY

Legal name

Complete Systems, Inc.

Website

https://docpay.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Short description

DOCPAY is a bootstrapped Waco, Texas-based payment platform that provides interest-free, no-credit-check patient payment plans for U.S. healthcare practices, with all fees paid by patients. Founded in 1982 (DOCPAY launched 1998), it serves hundreds of SMB medical and dental offices and has collected over $50M for 70,000+ patients.

Ownership category

akta.pro rank

Product category

Healthcare Payment Processing

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)

akta.pro secondary industries

Healthcare Billing & Patient Payments Presentment (FSAMAJAH), Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

Keywords

• Healthcare payment processing
• Patient payment plans
• ACH payment processing
• Bank account verification
• Credit card processing

Headquarters

HQ city

Waco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Fees - Service Tiers: Monthly subscription fees for access to DOCPAY platform and services. Four tiers: Payment Plans free, Online Payments $10/month, ConfiCheck $10/month, and Bundle (all services) $15/month. Month-to-month agreements with 1-year price lock.
2. Transaction Fees - ACH Payments: $3 per ACH payment collected. Fee is paid by the patient, not the practice. Practice receives 100% of the payment amount.
3. Transaction Fees - Card Payments: Card payment fees are higher and dependent on payment size. For Guaranteed Pay plans, fee is 1% of payment amount plus $1 per payment. Non-guaranteed plans accept MasterCard, VISA, Discover, or American Express.
4. ConfiCheck Subscription: $10 per month subscription includes 30 account inquiries. Additional inquiries after the first 10 are $2 each. Much less expensive than credit checks ($10-20 each).
5. Late Fees: $15 late fee charged when patient payments are returned unpaid. This is collected from the patient's account on the next scheduled payment date.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

DOCPAY provides a web-based payment processing platform for U.S. healthcare practices that automates interest-free patient payment plans via ACH bank drafts and credit/debit cards. Practices pay no fees—transaction costs are borne by patients—and the platform includes automated email reminders, settlement reporting, and direct deposit to practice accounts. Add-on services include ConfiCheck bank account verification and Guaranteed Card Payment Plans that ensure collection even if a card is cancelled.

Product overview

DOCPAY is a payment services platform for healthcare practices that offers a modular product portfolio centered on patient payment collection. The core offering is DOCPAY Payment Plans, which provides interest-free, fee-free recurring payment collection for practices via ACH or credit/debit cards. This core platform is augmented by two add-on modules: ConfiCheck (bank account verification at $10/month) and Guaranteed Card Payment Plans (card-based plans with guaranteed collection). DOCPAY Online Payments adds a branded patient payment portal for one-time and split-pay transactions. The DOCPAY Bundle packages all three services for $15/month as the flagship value tier.

Differentiator

Problem solved

Functional benefit

Brands

• ConfiCheck: Bank account verification service that helps reduce risk when setting up payment plans by checking if a patient has a history of bouncing checks.
• Guaranteed Pay

Products and services

• DOCPAY Payment Plans Interest-free, fee-free patient payment plans that allow healthcare practices to automatically collect recurring payments via ACH or credit/debit cards, with the practice paying no fees and no credit check required for patients.
• DOCPAY Online Payments Online patient payment portal allowing patients to pay bills via a branded web portal accepting ACH or credit card payments, with email receipts and a split-pay option.
• ConfiCheck Bank account verification service that checks patient checking accounts against a database of 300 million accounts to assess risk before setting up payment plans, with color-coded Green/Yellow/Red results.
• Guaranteed Card Payment Plans Card-based payment plans with guaranteed collection, using pre-authorization to reserve credit line and ensure payment collection even if the patient cancels their credit card. Currently limited to MasterCard and VISA credit cards.
• DOCPAY Bundle Combined package offering all three services (Payment Plans including Guaranteed Pay Plans, Online Patient Payment Portal, and ConfiCheck Account Verification) for $15 per month, representing the best value and most popular offering.

Quantifiable outcome

• Over $50 million collected through DOCPAY for healthcare providers from 70,000+ patients
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• PatientPop (by Tebra): Tebra's practice-growth platform combining EHR, patient communication, scheduling, and payments for independent practices. Comparable SMB healthcare practice customer base, but operates as broad practice-management incumbent with embedded payments rather than DOCPAY's standalone payment-plan focus.
• Stripe: General-purpose online payment infrastructure used by many healthcare practices for card and ACH processing. Comparable underlying payment rails (ACH, card, tokenization) but a broad technology incumbent not specialized in patient payment-plan workflows — relevant competitive context for DOCPAY's card/ACH stack.
• Square (Block): Payments platform widely used by SMB healthcare and dental practices for in-person and online card payments, including installment plan features via Cash App. Broad incumbent rather than a healthcare specialist, but competes for the same practice-level payment relationship as DOCPAY.

Direct peers

• CareCredit (Synchrony Financial): Synchrony's healthcare-focused patient financing arm offering promotional and extended payment plans for dental, medical, and veterinary care. Most directly comparable to DOCPAY's patient payment-plan offering, though CareCredit charges the practice discount/merchant fees — DOCPAY's structural counter-positioning.
• Sunbit: Tech-forward patient financing provider offering no-credit-impact, soft-credit-check installment plans for dental, medical, and automotive services. Comparable in target market (SMB healthcare practices) and patient-pay model, but with materially larger scale and modern tech stack vs. DOCPAY.
• Rectangle Health: Healthcare payment processing and patient engagement platform serving dental and medical practices with text-to-pay, payment plans, and practice-management integrations. Comparable SMB healthcare customer base and patient-payment focus, but with broader practice-management positioning.
• HealthPay24: Patient payment and billing platform for hospitals and large healthcare providers, offering payment plans, propensity-to-pay scoring, and self-service portals. Comparable patient-payment-plan functionality but targets larger provider systems rather than DOCPAY's SMB dental/medical niche.
• LendingClub Patient Solutions: LendingClub's healthcare patient financing product, providing installment loans for elective and out-of-pocket medical procedures. Direct competitor in the patient-pay financing space, though LendingClub's model relies on traditional credit underwriting vs. DOCPAY's no-credit-check approach.

Emerging players

• BillFlash (by iCare): Patient billing and payment-plan software integrated with practice-management systems for healthcare and dental providers. Comparable patient payment-plan use case with deeper PMS integrations, but a smaller and more specialized player than DOCPAY's broad healthcare-practice footprint.
• Cherry: Healthcare-focused fintech offering pay-over-time plans for dental, medical, and veterinary practices with soft credit checks and instant approval. Comparable patient-financing model and SMB healthcare GTM, but younger and oriented toward modern API integrations vs. DOCPAY's web-portal model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/docpay

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOCPAY