PermataBank
PermataBank is an Indonesian universal bank (IDX: BNLI) serving consumer, private, commercial, corporate, and Sharia segments through a nationwide branch network and integrated digital channels including Permata ME, Permata Net, API, and QR Merchant.
- Company typePublic
- Founded1954
- HeadquartersJakarta, Indonesia
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What PermataBank does
PT Bank Permata Tbk (PermataBank) is a publicly listed Indonesian universal bank (IDX: BNLI), founded in 1954 and headquartered in Jakarta, operating across five primary customer segments: Private (high-net-worth wealth management with Permata Visa Infinite and Permata Private Debit Plus), Consumer (savings, deposits, mutual funds, bonds, bancassurance, credit cards, KTA personal loans, and KPR mortgages across Priority and Preferred tiers), Commercial (working capital, revolving credit, trade finance, and cash management for SMEs), Corporate (cash management, trade finance, supply chain financing, treasury, security, and agency services), and Sharia (Tabungan iB Haji, Umrah financing, and halal lending products).
PermataBank's core technology stack is anchored by an integrated digital banking ecosystem that includes the Permata ME mobile application, Permata Net internet banking, Permata QR Merchant (QRIS acceptance), Permata API (with public documentation at api.permatabank.com), Permata eBusiness corporate banking, Permata eValue Chain supply chain finance, Permata Tel phone banking with Voice ID, ATM, EDC, and SMS notification services. The bank also operates the Permata Institute for Economic Research (PIER), an in-house research division established in 2014 that produces daily market updates and sector analyses recognized by Bloomberg, Reuters Polls, AsiaMoney, and Focus Economics.
The bank's revenue model is diversified across interest income from lending (corporate, commercial, consumer mortgages, personal loans, credit card receivables), fee and commission income from accounts, card transactions, and remittances, trade finance and supply chain financing for commercial and corporate clients, wealth management and advisory (mutual funds, bonds, bancassurance, private banking), and digital banking services (API, QR, EDC transaction processing). Distribution combines an extensive nationwide branch network with omni-channel digital services, dedicated relationship managers for private banking and priority segments, segmented contact centers (Consumer & Syariah 1500-111, Corporate & Commercial 1500-399, Private & Priority 1500-100/1500-110), and 275+ merchant partnerships, supported by a sales-led consumer motion and product bundling across credit cards, personal loans, mortgages, and savings products.
PermataBank firmographics
Firmographics- Name
- PermataBank
- Legal name
- PT Bank Permata Tbk
- Website
- https://permatabank.com
- Company type
- Public
- Founded year
- 1954
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- PermataBank is an Indonesian universal bank (IDX: BNLI) serving consumer, private, commercial, corporate, and Sharia segments through a nationwide branch network and integrated digital channels including Permata ME, Permata Net, API, and QR Merchant.
- Ownership category
- akta.pro rank
Where PermataBank is headquartered
LocationHeadquarters
- HQ city
- Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices3 records
Markets served
PermataBank business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Interest Income: Income from lending activities including corporate loans, commercial loans, consumer mortgages, personal loans, and credit card receivables
- Fee and Commission Income: Transaction fees from account services, credit card transactions, trade finance, cash management, and remittance services
- Trade Finance Services: Import/export financing, letters of credit, bank guarantees, and supply chain financing for commercial and corporate customers
- Wealth Management and Advisory: Investment products distribution including mutual funds, bonds, bancassurance, and personalized wealth advisory for private banking clients
- Digital Banking Services: Revenue from API banking services, merchant acquiring through QR and EDC, and digital transaction processing
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Consumer banking products with tiered segmentation |
| Subscription | Annual | Private banking premium services |
| Transaction based/ take rate | Pay-as-you-go | Commercial and Corporate banking solutions |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels5 records
PermataBank product offering
Product offeringCore offering
PermataBank is an Indonesian universal bank offering deposit, lending, payment, wealth management, trade finance and Sharia-compliant products across five segments — Consumer, Private, Commercial, Corporate and Syariah. Distribution combines an extensive national branch network with a digital ecosystem spanning mobile, internet, QR merchant, API, phone banking, EDC and ATM channels.
Product overview
PermataBank operates as a universal bank offering a comprehensive suite of banking products and services through multiple segments: Private (wealth management and premium banking with Visa Infinite cards), Consumer (retail products including savings, deposits, mutual funds, bonds, credit cards, personal loans, and mortgages), Commercial (business financing and trade finance), Corporate (wholesale banking and supply chain solutions), and Syariah (sharia-compliant banking products). The bank provides digital banking services through Permata ME (mobile app), Permata Net (internet banking), Permata QR Merchant, Permata API (for business integration), Permata eBusiness, Permata eValue Chain, Permata Tel (phone banking), Permata ATM, Permata EDC (card terminals), and SMS notifications. Additional services include Permata Poin loyalty program and PIER economic research. The digital channels operate as integrated services within the PermataBank ecosystem, enabling customers to access banking services across multiple touchpoints.
Differentiator
Problem solved
Functional benefit
Brands
- Permata ME: Digital mobile banking application for comprehensive financial services including account opening, transfers, bill payments, and QRIS transactions
- Permata Net
- Permata QR Merchant
- Permata API
- Permata eBusiness
- Permata eValue Chain
- Permata Tel
- Permata Poin
- PIER (Permata Institute for Economic Research)
- Permata Private
- Permata Priority
- Permata Ultimate Card
Products and services
- Consumer Banking Products Retail banking suite for individual customers including savings accounts (Tabungan), current accounts (Giro), time deposits (Deposito), mutual funds (Reksa Dana), bonds (Obligasi), bancassurance, credit cards (Kartu Kredit), personal loans (KTA), home mortgages (KPR) with Priority and Preferred tier banking.
- Permata Bank Private Premium private banking for high-net-worth individuals, with personalised financial planning, investment advisory, exclusive banking privileges, Permata Visa Infinite Card and Permata Private Debit Plus.
- Syariah Banking Products Sharia-compliant banking suite including Tabungan iB Haji, Tabungan iB Amanat, Tabungan iB Umrah Berkah, KTA iB Multiguna, KPR iB Bijak ASA, KPR iB IMBT WNA, Payroll Proteksi, Sharia trade finance and Sharia cash management.
- Commercial Banking Products Business financing and services for SMEs and commercial clients, including treasury solutions, revolving loans, fixed-term loans (Pinjaman Tetap), current account overdraft, trade finance for export-import, cash management and business advisory.
- Corporate Banking Products Wholesale banking services for corporates including cash management, trade finance, supply chain financing, working capital loans (Pembiayaan Usaha), treasury solutions, security services and agency services.
- Permata ME Mobile Banking Mobile banking application providing account management, transfers, bill payments, QRIS transactions, and access to credit products (KTA, KPR, credit cards) for retail and priority customers.
- Permata Net Internet Banking Web-based internet banking platform for secure online transactions, account management and access to banking services via browser.
- Permata API API banking solution enabling corporate and commercial clients to integrate PermataBank's financial services into their own systems for automated transactions and workflows.
- Permata QR Merchant QR code payment acceptance solution for merchants to receive QRIS and other digital payments.
- Permata eBusiness Corporate online banking platform for businesses to manage transactions, payments and financial operations.
- Permata eValue Chain Supply chain finance platform providing integrated receivables and payables management across business supply chains.
- Permata Tel Phone Banking Telephone banking service with Voice ID authentication for secure customer identification and phone-based transactions.
- Permata EDC Card-Acquiring Terminals Electronic Data Capture terminals for merchants to process debit and credit card transactions on the Permata acquiring network.
- Permata Poin Loyalty Program Reward points programme where customers earn points on transactions redeemable for benefits, promotions and merchant offers.
- Permata Institute for Economic Research (PIER) In-house economic research division providing daily market updates, macroeconomic analysis and industry reports covering manufacturing, retail, mining, plantations, tourism and services, delivered by Josua Pardede and recognised by Bloomberg, Reuters Polls, AsiaMoney, Focus Economics and Bank Indonesia.
Quantifiable outcome
- US$320 million loan facility led for BDx Data Centers
- +1 more outcomes
Companies that use PermataBank
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
PermataBank technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
PermataBank partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor and core.
- Secha HomeminorPartnership to offer structured monthly payment plans for home renovation projects ranging from US$8,000 to US$25,000. Secha Home integrates design, construction, and bank-backed financing into a single service for homeowners.
- Bangkok BankcorePIER (Permata Institute for Economic Research) collaborates with Bangkok Bank in ASEAN-level research activities, extending macroeconomic, financial market, and industry research scope across the ASEAN region.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
PermataBank competitors and assessment
Company assessmentDirect peers
- Bank Rakyat Indonesia (BRI): Indonesia's largest bank by customer count, dominant in micro/SME lending — overlaps with Permata's commercial segment and increasingly with its consumer and digital banking business.
- Maybank Indonesia: Indonesian subsidiary of Maybank Group offering consumer, SME, corporate and Islamic banking; closely comparable in segment coverage and target customer base to Permata.
- Bank Mandiri: State-owned universal bank with extensive corporate, commercial, consumer and Sharia (Bank Syariah Indonesia merger context) operations — directly competes with Permata across all major banking segments.
- Bank Central Asia (BCA): Indonesia's largest privately-owned commercial bank, offering consumer, SME, corporate, and digital banking — directly comparable product mix and customer base to PermataBank, though at significantly larger scale.
- Bank Negara Indonesia (BNI): Major state-owned Indonesian commercial bank with comparable consumer, SME, corporate, and digital offerings; competes directly with Permata in transaction banking and corporate lending.
- Bank CIMB Niaga: Major privately-owned Indonesian universal bank offering consumer, SME, corporate, and Sharia banking with strong regional ASEAN ties — very comparable product set and customer segmentation to Permata.
- Bank Danamon: Mid-tier Indonesian universal bank (consumer, SME, Sharia via Bank Danamon Syariah) with similar mid-market positioning; competes head-to-head with Permata in SME, consumer, and auto financing.
Regional players
- Bank OCBC Indonesia: Subsidiary of Singapore-based OCBC Group operating in Indonesia with consumer, SME, and corporate banking — comparable in product mix, anchored by a regional (rather than global) parent.
Broad incumbents
- Bank HSBC Indonesia: Global universal bank with Indonesian operations focused on corporate, institutional, and priority banking — overlaps with Permata's corporate and private banking segments, though with a global rather than domestic retail franchise.
- Standard Chartered Bank Indonesia: Global bank with Indonesian corporate and institutional banking focus; overlaps with Permata's corporate and trade finance business, though with little retail presence.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
PermataBank social profiles
Digital presencePermataBank financial estimates
Financial estimateRevenue estimate
Valuation estimate
PermataBank leadership team
Management profileNumber of profiles
Profiles2 records
PermataBank funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PermataBank M&A and investment
M&A and investmentM&A
Investments3 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PermataBank
What does PermataBank do?
PermataBank is an Indonesian universal bank offering deposit, lending, payment, wealth management, trade finance and Sharia-compliant products across five segments — Consumer, Private, Commercial, Corporate and Syariah. Distribution combines an extensive national branch network with a digital ecosystem spanning mobile, internet, QR merchant, API, phone banking, EDC and ATM channels.
Is PermataBank a public or private company?
PermataBank is a public company. It is classified as public and is currently operating.
When was PermataBank founded?
PermataBank was founded in 1954. It employs 5,001 to 10,000 people.
Where is PermataBank based?
PermataBank is headquartered in Jakarta, Indonesia, in the Asia region.
How does PermataBank make money?
Five revenue lines are on record. Interest Income is the primary driver. The others are fee and Commission Income, trade Finance Services, wealth Management and Advisory and digital Banking Services.
Who are PermataBank's main competitors?
Direct peers on record are Bank Rakyat Indonesia (BRI), Maybank Indonesia, Bank Mandiri, Bank Central Asia (BCA), Bank Negara Indonesia (BNI), Bank CIMB Niaga and Bank Danamon. Bank OCBC Indonesia is listed as a regional player. Broad incumbents are Bank HSBC Indonesia and Standard Chartered Bank Indonesia.
Does PermataBank have an API?
Yes. Permata API provides solutions for fast, easy, and secure business transactions. It enables corporate and commercial clients to integrate PermataBank's banking services into their own systems and workflows. Available at api.permatabank.com. Developer documentation is at api.permatabank.com.