PermataBank

What PermataBank does

PT Bank Permata Tbk (PermataBank) is a publicly listed Indonesian universal bank (IDX: BNLI), founded in 1954 and headquartered in Jakarta, operating across five primary customer segments: Private (high-net-worth wealth management with Permata Visa Infinite and Permata Private Debit Plus), Consumer (savings, deposits, mutual funds, bonds, bancassurance, credit cards, KTA personal loans, and KPR mortgages across Priority and Preferred tiers), Commercial (working capital, revolving credit, trade finance, and cash management for SMEs), Corporate (cash management, trade finance, supply chain financing, treasury, security, and agency services), and Sharia (Tabungan iB Haji, Umrah financing, and halal lending products).

PermataBank's core technology stack is anchored by an integrated digital banking ecosystem that includes the Permata ME mobile application, Permata Net internet banking, Permata QR Merchant (QRIS acceptance), Permata API (with public documentation at api.permatabank.com), Permata eBusiness corporate banking, Permata eValue Chain supply chain finance, Permata Tel phone banking with Voice ID, ATM, EDC, and SMS notification services. The bank also operates the Permata Institute for Economic Research (PIER), an in-house research division established in 2014 that produces daily market updates and sector analyses recognized by Bloomberg, Reuters Polls, AsiaMoney, and Focus Economics.

The bank's revenue model is diversified across interest income from lending (corporate, commercial, consumer mortgages, personal loans, credit card receivables), fee and commission income from accounts, card transactions, and remittances, trade finance and supply chain financing for commercial and corporate clients, wealth management and advisory (mutual funds, bonds, bancassurance, private banking), and digital banking services (API, QR, EDC transaction processing). Distribution combines an extensive nationwide branch network with omni-channel digital services, dedicated relationship managers for private banking and priority segments, segmented contact centers (Consumer & Syariah 1500-111, Corporate & Commercial 1500-399, Private & Priority 1500-100/1500-110), and 275+ merchant partnerships, supported by a sales-led consumer motion and product bundling across credit cards, personal loans, mortgages, and savings products.

Name

PermataBank

Legal name

PT Bank Permata Tbk

Website

https://permatabank.com

Company type

Public

Founded year

1954

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

PermataBank is an Indonesian universal bank (IDX: BNLI) serving consumer, private, commercial, corporate, and Sharia segments through a nationwide branch network and integrated digital channels including Permata ME, Permata Net, API, and QR Merchant.

Ownership category

akta.pro rank

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Interest Income: Income from lending activities including corporate loans, commercial loans, consumer mortgages, personal loans, and credit card receivables
2. Fee and Commission Income: Transaction fees from account services, credit card transactions, trade finance, cash management, and remittance services
3. Trade Finance Services: Import/export financing, letters of credit, bank guarantees, and supply chain financing for commercial and corporate customers
4. Wealth Management and Advisory: Investment products distribution including mutual funds, bonds, bancassurance, and personalized wealth advisory for private banking clients
5. Digital Banking Services: Revenue from API banking services, merchant acquiring through QR and EDC, and digital transaction processing

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels5 records

Core offering

PermataBank is an Indonesian universal bank offering deposit, lending, payment, wealth management, trade finance and Sharia-compliant products across five segments — Consumer, Private, Commercial, Corporate and Syariah. Distribution combines an extensive national branch network with a digital ecosystem spanning mobile, internet, QR merchant, API, phone banking, EDC and ATM channels.

Product overview

PermataBank operates as a universal bank offering a comprehensive suite of banking products and services through multiple segments: Private (wealth management and premium banking with Visa Infinite cards), Consumer (retail products including savings, deposits, mutual funds, bonds, credit cards, personal loans, and mortgages), Commercial (business financing and trade finance), Corporate (wholesale banking and supply chain solutions), and Syariah (sharia-compliant banking products). The bank provides digital banking services through Permata ME (mobile app), Permata Net (internet banking), Permata QR Merchant, Permata API (for business integration), Permata eBusiness, Permata eValue Chain, Permata Tel (phone banking), Permata ATM, Permata EDC (card terminals), and SMS notifications. Additional services include Permata Poin loyalty program and PIER economic research. The digital channels operate as integrated services within the PermataBank ecosystem, enabling customers to access banking services across multiple touchpoints.

Differentiator

Problem solved

Functional benefit

Brands

• Permata ME: Digital mobile banking application for comprehensive financial services including account opening, transfers, bill payments, and QRIS transactions
• Permata Net
• Permata QR Merchant
• Permata API
• Permata eBusiness
• Permata eValue Chain
• Permata Tel
• Permata Poin
• PIER (Permata Institute for Economic Research)
• Permata Private
• Permata Priority
• Permata Ultimate Card

Products and services

• Consumer Banking Products Retail banking suite for individual customers including savings accounts (Tabungan), current accounts (Giro), time deposits (Deposito), mutual funds (Reksa Dana), bonds (Obligasi), bancassurance, credit cards (Kartu Kredit), personal loans (KTA), home mortgages (KPR) with Priority and Preferred tier banking.
• Permata Bank Private Premium private banking for high-net-worth individuals, with personalised financial planning, investment advisory, exclusive banking privileges, Permata Visa Infinite Card and Permata Private Debit Plus.
• Syariah Banking Products Sharia-compliant banking suite including Tabungan iB Haji, Tabungan iB Amanat, Tabungan iB Umrah Berkah, KTA iB Multiguna, KPR iB Bijak ASA, KPR iB IMBT WNA, Payroll Proteksi, Sharia trade finance and Sharia cash management.
• Commercial Banking Products Business financing and services for SMEs and commercial clients, including treasury solutions, revolving loans, fixed-term loans (Pinjaman Tetap), current account overdraft, trade finance for export-import, cash management and business advisory.
• Corporate Banking Products Wholesale banking services for corporates including cash management, trade finance, supply chain financing, working capital loans (Pembiayaan Usaha), treasury solutions, security services and agency services.
• Permata ME Mobile Banking Mobile banking application providing account management, transfers, bill payments, QRIS transactions, and access to credit products (KTA, KPR, credit cards) for retail and priority customers.
• Permata Net Internet Banking Web-based internet banking platform for secure online transactions, account management and access to banking services via browser.
• Permata API API banking solution enabling corporate and commercial clients to integrate PermataBank's financial services into their own systems for automated transactions and workflows.
• Permata QR Merchant QR code payment acceptance solution for merchants to receive QRIS and other digital payments.
• Permata eBusiness Corporate online banking platform for businesses to manage transactions, payments and financial operations.
• Permata eValue Chain Supply chain finance platform providing integrated receivables and payables management across business supply chains.
• Permata Tel Phone Banking Telephone banking service with Voice ID authentication for secure customer identification and phone-based transactions.
• Permata EDC Card-Acquiring Terminals Electronic Data Capture terminals for merchants to process debit and credit card transactions on the Permata acquiring network.
• Permata Poin Loyalty Program Reward points programme where customers earn points on transactions redeemable for benefits, promotions and merchant offers.
• Permata Institute for Economic Research (PIER) In-house economic research division providing daily market updates, macroeconomic analysis and industry reports covering manufacturing, retail, mining, plantations, tourism and services, delivered by Josua Pardede and recognised by Bloomberg, Reuters Polls, AsiaMoney, Focus Economics and Bank Indonesia.

Quantifiable outcome

• US$320 million loan facility led for BDx Data Centers
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Secha HomeminorStrategic or Co-development Partner · 24 February 2026Partnership to offer structured monthly payment plans for home renovation projects ranging from US$8,000 to US$25,000. Secha Home integrates design, construction, and bank-backed financing into a single service for homeowners.
• Bangkok BankcoreStrategic or Co-development PartnerPIER (Permata Institute for Economic Research) collaborates with Bangkok Bank in ASEAN-level research activities, extending macroeconomic, financial market, and industry research scope across the ASEAN region.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Bank Rakyat Indonesia (BRI): Indonesia's largest bank by customer count, dominant in micro/SME lending — overlaps with Permata's commercial segment and increasingly with its consumer and digital banking business.
• Maybank Indonesia: Indonesian subsidiary of Maybank Group offering consumer, SME, corporate and Islamic banking; closely comparable in segment coverage and target customer base to Permata.
• Bank Mandiri: State-owned universal bank with extensive corporate, commercial, consumer and Sharia (Bank Syariah Indonesia merger context) operations — directly competes with Permata across all major banking segments.
• Bank Central Asia (BCA): Indonesia's largest privately-owned commercial bank, offering consumer, SME, corporate, and digital banking — directly comparable product mix and customer base to PermataBank, though at significantly larger scale.
• Bank Negara Indonesia (BNI): Major state-owned Indonesian commercial bank with comparable consumer, SME, corporate, and digital offerings; competes directly with Permata in transaction banking and corporate lending.
• Bank CIMB Niaga: Major privately-owned Indonesian universal bank offering consumer, SME, corporate, and Sharia banking with strong regional ASEAN ties — very comparable product set and customer segmentation to Permata.
• Bank Danamon: Mid-tier Indonesian universal bank (consumer, SME, Sharia via Bank Danamon Syariah) with similar mid-market positioning; competes head-to-head with Permata in SME, consumer, and auto financing.

Regional players

• Bank OCBC Indonesia: Subsidiary of Singapore-based OCBC Group operating in Indonesia with consumer, SME, and corporate banking — comparable in product mix, anchored by a regional (rather than global) parent.

Broad incumbents

• Bank HSBC Indonesia: Global universal bank with Indonesian operations focused on corporate, institutional, and priority banking — overlaps with Permata's corporate and private banking segments, though with a global rather than domestic retail franchise.
• Standard Chartered Bank Indonesia: Global bank with Indonesian corporate and institutional banking focus; overlaps with Permata's corporate and trade finance business, though with little retail presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/permatabank
• Xx.com/PermataBank
• Facebookfacebook.com/PermataBank
• LinkedInlinkedin.com/company/permatabank

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PermataBank