Ministerio de Administracion Publica

What Ministerio de Administracion Publica does

Ministerio de Administración Pública (MAP) is the government ministry of the Dominican Republic charged with governing public employment, civil service career administration, and the modernization of the national public administration under the Public Function Law (Ley 41-08). Headquartered in Santo Domingo with a regional office in Santiago de los Caballeros and the Instituto Nacional de Administración Pública (INAP) as a training dependency, MAP serves every government ministry, autonomous institution, decentralized agency, and municipal body within the Dominican Republic. Its mandate covers recruitment, selection, career management, institutional evaluation, digital government development, and public service quality assurance.

MAP's core technology stack comprises an interconnected suite of government platforms: SASP (Sistema de Administración de Servidores Públicos) for civil servant lifecycle management, with mobile applications on Android and iOS; SISMAP (Sistema de Monitoreo de la Administración Pública) for institutional performance monitoring; SECAP for organizational climate surveys; Concursa as the exclusive public employment portal; and SISMAP Burocracia Cero for procedure transparency. The ministry also issues the Sello CAF +300 institutional excellence certification and the Premio Nacional a la Calidad del Sector Público, and operates Portal 311 as the national citizen complaint channel. Supplementary products include the Catálogo de Servicios Públicos, the Modelo CAF self-assessment framework, the Sistema Nacional de Pasantías Públicas, and Psicometrisoft, an open-source psychometric evaluation platform. Recent additions include Resolución 155-2026 enabling qualified digital signatures on government payment orders and Decreto 384-26 establishing the Estrategia Nacional de Servicios Proactivos 2026-2028.

As a state entity, MAP does not generate commercial revenue; it operates through Dominican Republic government budget allocations augmented by technical and financial collaboration from multilateral and bilateral partners including UNDP, CAF (development bank), FIIAPP, CLAD, ENA France, ICAP, FUNDIBEQ, Chile Calidad, and more recently NVIDIA for AI infrastructure. Services are provided free of charge to public servants and citizens. Distribution channels are direct-to-government: institutional website, mobile applications, two physical offices, and integrated government systems (SIGEF for financial approvals, SAIP for information access). The ministry currently operates with 251-500 employees under Minister Sigmund Freund, appointed July 2024.

Name

Ministerio de Administracion Publica

Legal name

Ministerio de Administración Pública

Website

https://map.gob.do

Company type

Public

Founded year

1991

Operating status

Operating

Headcount range

251–500 employees

Short description

Ministerio de Administración Pública is the Dominican Republic's government ministry that governs public employment, civil service careers, and administrative modernization, serving all state institutions through its SASP, SISMAP, and Concursa platforms and the CAF +300 certification program.

Ownership category

akta.pro rank

Product category

Public Administration Services

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (9211)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Public Sector & Government ERP (HDAEAEAG), Central Government Policy, Strategy & Performance (incl. OMB-style functions) (BPAIAAAB), Governance, Public Financial Management & Service Delivery Reform (BPADAEAD)

Keywords

• Public administration
• Civil service management
• Government modernization
• Public employment services
• Institutional quality assessment

Headquarters

HQ city

Santo Domingo

HQ country

Dominican Republic

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. Government Budget Allocation: As a government ministry, MAP operates through annual national budget allocations from the Dominican Republic government. The ministry does not generate commercial revenue but manages public funds for administration modernization programs.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The Ministerio de Administración Pública (MAP) is the Dominican Republic's government ministry responsible for governing civil service, public administration modernization, and human resource management across all state institutions. It operates digital platforms (SISMAP, SASP, SECAP, Concursa, Portal 311) for civil servant administration, public employment, institutional monitoring, citizen complaints, and service cataloging, alongside regulatory frameworks such as the CAF model, Sello CAF +300 certification, and the National Quality Awards. MAP also issues policy guidelines, manages INAP training programs, and implements national reform strategies such as REFORMAP and the 2026-2028 Proactive Services Strategy.

Product overview

Ministerio de Administración Pública (MAP) operates a comprehensive suite of interconnected digital platforms and programs for governing the Dominican Republic's public administration. The core offerings include: SASP (Sistema de Administración de Servidores Públicos) — a digital civil service management platform for recruitment, career status, and personnel administration available as mobile apps (SASP DIGITAL on Android/iOS); SISMAP (Sistema de Monitoreo de la Administración Pública) — institutional performance monitoring system with municipal and public management variants; SECAP (Sistema de Encuesta de Clima) — organizational climate survey platform; Concursa — public employment portal for competitive examinations; and the Premio Nacional a la Calidad / Premio a la Calidad Educativa (PRECE) — national quality awards. Supporting systems include the Catálogo de Servicios Públicos (unified service catalog), Portal 311 (citizen complaints), Simplificación de Trámites / Burocracia Cero (bureaucracy reduction), Sistema Nacional de Pasantías Públicas (internship coordination), Teletrabajo (remote work), Modelo CAF (self-assessment framework), and Sello CAF +300 (CAF-based institutional certification). MAP also offers digital publications including ebooks and the free Psicometrisoft psychometric testing software. Recent initiatives include the Estrategia Nacional de Servicios Proactivos 2026-2028 and SISMAP Burocracia Cero.

Differentiator

Problem solved

Functional benefit

Products and services

• SASP - Sistema de Administración de Servidores Públicos Digital platform for managing public servants across Dominican Republic government institutions, covering recruitment, selection, career status, transfers, promotions, and provisional appointments, with mobile app availability on Android and iOS.
• SISMAP - Sistema de Monitoreo de la Administración Pública Monitoring system that tracks and evaluates public administration performance across Dominican government institutions, including municipal and public management variants.
• SECAP - Sistema de Encuesta de Clima en la Administración Pública Organizational climate and culture survey system for measuring work environment quality across Dominican public institutions.
• Concursa - Bolsa de Empleos Públicos Public employment portal that allows Dominican citizens to apply for open competitive examinations for administrative career positions in the government.
• Portal 311 Citizen complaint, claim, suggestion, and denunciation portal where Dominican citizens can report public service issues, with quarterly statistics published.
• Catálogo de Servicios Públicos Unified catalog of public services offered by Dominican government institutions, organized and standardized for citizen access with details on requirements, costs, and timelines.
• Sello CAF + 300 Certification based on the Common Assessment Framework (CAF) that recognizes excellence in organizational management, leadership, modernization, and continuous improvement for Dominican government institutions.
• Premio Nacional a la Calidad del Sector Público Dominicano National quality award recognizing excellence in public sector management, organizational leadership, modernization processes, and continuous improvement among Dominican government institutions.
• Premio a la Calidad Educativa (PRECE) Educational quality award recognizing excellence in educational management within the Dominican public sector.
• Medalla al Mérito del Servidor Público Merit medal awarded to Dominican civil servants with 25 or more years of service, recognizing loyalty, honesty, and efficiency, commemorated annually on January 25 (Public Servant Day).
• Simplificación de Trámites (Burocracia Cero) Administrative simplification initiative to reduce bureaucratic procedures, streamline public transactions, and improve service delivery times across Dominican government institutions.
• Plan General de Reforma y Modernización de la Administración Pública (REFORMAP) Strategic reform and modernization plan for the Dominican public administration, with execution reports spanning 2021-2023 and ongoing implementation.
• Modelo CAF (Marco Común de Evaluación) Common Assessment Framework model for self-evaluation and continuous improvement of public organizations, implemented across Dominican government institutions.
• Psicometrisoft Psychometric test processing system that automatically interprets and drafts reports for psychological evaluations, supporting multiple test types including Wonderlic, Razonamiento, TRF, Raven, D48, D70, PMA, SET-V2, 16 F.P., NPF, and CPF. Offered as free software.
• SISMAP Burocracia Cero Technology system launched via Resolution No. 034-2026 to evaluate and monitor public procedures of highest citizen demand, providing information on geographic location, requirements, costs, and deadlines.
• Estrategia Nacional de Servicios Proactivos (2026-2028) National proactive public services strategy established by Decreto 384-26 to transform Dominican public services from reactive to anticipatory over the period 2026-2028.
• Ebooks (Publicaciones Digitales) Digital publications in epub format covering key Dominican Republic legislation including Ley 247-12 (Organic Law of Public Administration), Reglamento 353-24, Ley 41-08 (Public Function), and Law 167-21 (Regulatory Improvement).
• Teletrabajo (Remote Work Program) Pilot remote work/telework program for Dominican public servants, with guidelines and recommendations for implementation across government institutions.
• Sistema Nacional de Pasantías Públicas National public internship system coordinated with DIGEIG, establishing guidelines, procedures, and responsibilities for managing internships across Dominican public sector institutions.

Quantifiable outcome

• Government issued decree 384-26 establishing national strategy for proactive public services
• +3 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core.

• DIGEIG (Dirección General de Ética e Integridad Gubernamental)coreStrategic or Co-development Partner · 25 June 2026Collaboration on updating guidelines for the National Public Internship System management, standardizing internship processes across public sector.
• NVIDIAcoreStrategic or Co-development Partner · 23 June 2026Technology partner supporting the Center of Excellence in Artificial Intelligence (CEIA-RD), providing AI solutions development infrastructure for public sector modernization.
• PNUD/UNDP (Programa de las Naciones Unidas para el Desarrollo)coreStrategic or Co-development Partner · 30 March 2026United Nations Development Programme partnering on AI landscape analysis for Dominican Republic to develop responsible AI implementation strategy.
• Ministerio de la MujercoreStrategic or Co-development Partner · 6 March 2026Joint resolution to facilitate care policies in public administration including adoption support, post-maternity/paternity flexibility, and special care provisions.
• CLAD (Centro Latinoamericano de Administración para el Desarrollo)coreStrategic or Co-development PartnerRegional partner for Latin American public administration development. CLAD is a key international organization focused on modernizing public administration across Latin America, supporting MAP's reform initiatives.
• ENA (Escuela Nacional de Administración - France)coreStrategic or Co-development PartnerFrench National School of Administration providing international expertise in public administration training and development for government officials.
• ICAP (Instituto Centroamericano de Administración Pública)coreStrategic or Co-development PartnerCentral American Institute of Public Administration supporting regional cooperation in public management improvement.
• FUNDIBEQ (Fundación Iberoamericana para la Gestión de la Calidad)coreStrategic or Co-development PartnerIbero-American Foundation for Quality Management supporting quality improvement initiatives in public administration.
• FIIAPP (Fundación Internacional y para Iberoamérica de Administración y Políticas Públicas)coreStrategic or Co-development PartnerInternational and Ibero-American Foundation for Public Administration and Public Policies supporting cooperation projects.
• Chile CalidadcoreStrategic or Co-development PartnerChilean quality organization supporting public administration quality initiatives and best practices exchange.
• CAF (Banco de Desarrollo de América Latina y el Caribe)coreStrategic or Co-development PartnerDevelopment bank supporting public administration modernization projects and reforms in the Dominican Republic.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• U.S. Office of Personnel Management (OPM): U.S. federal agency overseeing civilian federal employment, HR policy, and background investigations. A larger, more established analogue covering a much larger federal workforce but serving the same core function of centralized civil service management.
• Government Digital Service (GDS, UK): UK unit responsible for digital transformation of government services, including the gov.uk platform. Comparable to MAP's e-government mandate and SASP/Catálogo de Servicios Públicos, though operating at much larger scale with a broader service-portfolio scope.

Emerging players

• Code for America: U.S. nonprofit focused on improving government digital services through technology and design. Comparable in mission to modernize citizen-government service delivery, though operates as an NGO partner to U.S. agencies rather than as the governing body itself.

Direct peers

• Departamento Administrativo de la Función Pública (Colombia): Colombia's national agency for public employment management and administrative modernization. Directly comparable in mandate — civil service systems, institutional evaluation, e-government — and shares historical ties via MAP's minister holding a doctorate from Universidad del Externado in Colombia.
• Servicio Civil (Chile) / Dirección Nacional del Servicio Civil: Chile's civil service agency managing public employment, competency frameworks, and HR systems for the central government. Operates the country's public jobs portal and personnel evaluation systems — functionally identical to MAP's SASP and Concursa platforms.
• Secretaría Nacional de la Administración Pública (Panama): Panama's secretariat for public administration, responsible for civil service management, institutional modernization, and digital government. Comparable in scope and Caribbean/Central American regional context.
• Secretaría de la Función Pública (Mexico): Mexico's federal agency responsible for public administration, civil service career systems, and institutional performance evaluation. Closest functional analogue to MAP, performing identical functions (HR management, oversight, anti-corruption, professionalization) for a comparable Latin American federal government.

Regional players

• Centro Latinoamericano de Administración para el Desarrollo (CLAD): Regional intergovernmental body dedicated to modernizing public administration across Latin America. Already a core MAP partner and operates at the regional rather than national level, but shares the same reform and capacity-building agenda.

Others

• CAF (Banco de Desarrollo de América Latina y el Caribe): Latin American development bank that finances public administration modernization projects in the region and is a documented MAP partner. Comparable as ecosystem enabler providing the funding that MAP's reform programs depend on.
• PNUD / UNDP (Programa de las Naciones Unidas para el Desarrollo): United Nations Development Programme — a documented MAP partner (announced March 2026) collaborating on AI landscape analysis for the Dominican Republic. Functions as ecosystem enabler providing technical assistance and capacity-building for MAP's modernization agenda.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/maprdo
• Facebookfacebook.com/maprdo
• LinkedInlinkedin.com/company/maprdo

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Ministerio de Administracion Publica