Telehealth Doctor

What Telehealth Doctor does

Telehealth Doctor is an Australian direct-to-consumer telehealth operator headquartered in Wallsend, New South Wales, delivering online doctor consultations, electronic prescriptions, medical certificates, specialist referrals, and pathology test requests to individual patients across Australia. The platform connects consumers to AHPRA-registered Australian doctors via secure video or phone consultations, with operating hours spanning 24/7 including weekends and public holidays (Mon-Fri 7:30AM–11PM, Sat-Sun 9AM–11PM). E-scripts are delivered electronically to patients' phones or email for fulfillment at 2,500+ partner pharmacies nationwide or via home delivery; patient data is stored in encrypted cloud infrastructure hosted in Australia to comply with the Privacy Act 1988.

The product surface spans seven core offerings: standard online doctor appointments (from $49.99 for consultations up to 10 minutes), online prescriptions covering 100+ common medications, medical certificates (from $19 for basic forms), specialist and allied health referrals, pathology/blood test referrals (priced at $89), and mental health care plans. Distribution is purely DTC through a self-serve online booking platform integrated with a WordPress-based website and a third-party clinic management system (automedsystems.com.au), supported by SEO-driven health education content (11+ blog pages) and patient testimonial displays. Referral partnerships with eight regional Newcastle-area healthcare practices (Paterson Medical Centre, Cameron Park Medical Centre, Wallsend Healthcare, and others) provide a local patient-continuity loop, though these are minor-tier relationships.

The business model is fee-for-service pay-as-you-go with upfront payment at booking, supplemented by potential Medicare rebates for eligible consultations. The company reports 51–100 employees and references 17+ years of healthcare experience, though the listed founding year is 2017 and no institutional funding, revenue figures, or ownership structure are publicly disclosed. Identified clinical leadership includes Dr. Faisal Khan (MBBS, FRACGP, FAMAC). Customer segments span general Australian adults, rural and remote residents, busy professionals and students, and people with mobility limitations — all served through the same flat-rate transactional model with no subscription or enterprise tier.

Name

Telehealth Doctor

Legal name

Telehealth Doctor

Website

https://telehealthdr.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Telehealth Doctor is an Australian DTC telehealth operator offering 24/7 online doctor consultations, e-prescriptions, medical certificates, specialist referrals, and pathology requests to individual consumers across Australia, fulfilled by AHPRA-registered doctors and delivered via a 2,500+ pharmacy network.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), Urgent Care + ePrescribing & Lab/Imaging Ordering Telehealth Platforms (HLALAJAL)

Keywords

• Online doctor consultations
• Telehealth medical services
• Online medical certificates
• Electronic prescription services
• Online pathology referrals

Headquarters

HQ city

Wallsend

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telehealth Consultations: Fee-for-service telehealth consultations charged at time of booking. Patients pay upfront for video or phone consultations with AHPRA-registered doctors. Medicare rebates may be available for eligible patients. Starting from $49.99 for consultations up to 10 minutes.
2. Medical Certificates: Fees charged for online medical certificates issued after telehealth consultation. Price starts at $19 for basic certificates with full consultation costing $49.99.
3. Pathology Referrals: Online pathology referral service with consultations priced at $89 for blood tests and other diagnostic referrals.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Telehealth Doctor provides online doctor consultations via secure video or phone calls with AHPRA-registered Australian doctors, available 24/7 across Australia. The service delivers digital prescriptions (e-scripts) for over 100 common medications, online medical certificates for work/school absences, specialist referrals, and pathology/blood test referrals, all without requiring an in-person clinic visit.

Product overview

Telehealth Doctor is a telehealth platform offering a unified suite of online healthcare services, including video/phone doctor consultations, e-prescriptions for 100+ medications, medical certificates, specialist referrals, and pathology/blood test referrals. The core product is the Online Doctor Appointment service, which serves as the primary access point for all other offerings. Patients book consultations online, connect with AHPRA-registered Australian doctors 24/7, and receive digital outputs (prescriptions, certificates, referrals) delivered via email and SMS. The platform operates Australia-wide with extended hours and no wait times for appointments.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Doctor Appointments Telehealth consultations with AHPRA-registered Australian doctors via secure video or phone call for diagnosis, prescriptions, referrals, and medical certificates without visiting a clinic. Available Australia-wide 24/7 including public holidays, starting from $49.99 for up to 10 minutes.
• Online Prescriptions / E-Scripts Electronic prescriptions (e-scripts) issued during telehealth consultation and delivered digitally to the patient's phone or email for fulfillment at any of 2,500+ Australian partner pharmacies or via home delivery. Covers over 100 common medications.
• Online Medical Certificates Digital medical certificates issued by AHPRA-registered doctors for sick leave, work absence, school/university, carer's leave, and travel, delivered via SMS and email after a telehealth consultation. Quick form options available from $19; full consultation pricing starts at $49.99.
• Specialist Referrals Digital referrals to specialists, allied health providers, pathology, or radiology issued by the telehealth doctor after assessing patient needs during an online appointment.
• Online Pathology Referrals Referrals for blood tests, STI screening, fertility assessments, cholesterol monitoring, and other pathology/diagnostic tests arranged through telehealth consultations, priced at $89 per consultation.

Quantifiable outcome

• Wait time to speak to doctor within 40 minutes
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• Laser Pain ManagementminorStrategic or Co-development PartnerHealthcare partner providing pain management services. Patients may be referred between services for comprehensive care.
• Paterson Medical CentreminorStrategic or Co-development PartnerPrimary healthcare practice partnership for referral and collaborative patient care.
• Wallsend Healthcare PracticeminorStrategic or Co-development PartnerLocal healthcare practice partnership for referral pathways and patient continuity of care.
• Cameron Park Medical CentreminorStrategic or Co-development PartnerMedical centre partnership for referral and healthcare collaboration in the Newcastle region.
• Clarence Town HealthcareminorStrategic or Co-development PartnerRegional healthcare practice partnership for referral and collaborative care services.
• Huntlee HealthcareminorStrategic or Co-development PartnerHealthcare practice partnership for referral pathways and patient care coordination.
• Valentine HealthcareminorStrategic or Co-development PartnerHealthcare partner practice for referral and collaborative patient management.
• Branxton HealthcareminorStrategic or Co-development PartnerRegional healthcare practice partnership for referral and care continuity.
• Pharmacy Network (2,500+ pharmacies)coreChannel Partner/ Reseller/ DistributorExtensive network of over 2,500 Australian pharmacies for prescription pickup. E-scripts are sent directly to patient's preferred pharmacy for convenient medication collection.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/telehealth_dr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telehealth Doctor