VoIP Doctors

What VoIP Doctors does

VoIP Doctors is a privately held, woman-owned business telecommunications firm headquartered in Maple Shade, New Jersey, co-founded by Hala Shawaf Barson (CEO) and Michael A. Barson (CTO). The company delivers cloud-based unified communications — Hosted VoIP/UCaaS, Contact Center as a Service (CCaaS), SIP Trunking/Virtual PRI, and Microsoft Teams Direct Routing — built on standard SIP/VoIP infrastructure with WebRTC endpoints, softphones, and 24x7 network management. Its stated technical differentiators are SOC II Type 2 and HIPAA compliance, STIR/SHAKEN protocol adherence, and flexible concurrent-call-path licensing for Microsoft Teams (versus Microsoft's 1:1 ratio requirement). The platform supports on-site, remote, and hybrid work environments and is positioned as disaster-resistant.

The company's commercial model rests on three layers: (1) subscription-based hosted telephony sold direct to organizations with 5 to 2,000+ employees via consultative field/inside sales; (2) project-based VoIP consulting including RFP creation, system audits, and custom telecom engineering; and (3) a White Label and Carrier of Record channel providing backend UCaaS/CCaaS, engineering, and compliance for MSPs and ITSPs who resell under their own brand. Target verticals span Professional Services (accounting, legal, healthcare), Industrial/Commercial/Manufacturing/Call Centers, Transportation/Freight/Logistics, Non-Profits/Education/Government, and Telecom/IT firms — a deliberately broad segmentation enabled by the channel model.

VoIP Doctors also operates a structured Referral Partner Program (IT MSPs, contractors, commercial real estate brokers, professional services providers) and markets through content (The Doctor's Notes blog, capability statements, datasheets), organic social, and a YouTube interview series on Carrier of Record topics. Headcount is reported at 1-10 employees, no institutional funding has been disclosed, and the firm's growth claims ("rapidly growing since founding") are not corroborated by quantitative data in the input set.

Name

VoIP Doctors

Legal name

VoIP Doctors

Website

https://voipdoctors.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

VoIP Doctors is a privately held, woman-owned New Jersey telecom firm delivering Hosted VoIP/UCaaS, SIP Trunking, Microsoft Teams Direct Routing, and White Label/Carrier of Record services to organizations of 5-2,000+ employees across professional services, industrial, logistics, government, and channel partner segments.

Ownership category

akta.pro rank

Product category

Cloud Business Telecommunications / Unified Communications as a Service (UCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• Hosted VoIP services
• Unified communications
• SIP trunking
• Telephony consulting
• Contact center solutions

Headquarters

HQ city

Cherry Hill

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Hosted VoIP / UCaaS Services: Subscription-based cloud telephony services providing scalable hosted IP PBX, UCaaS, and CCaaS solutions. Monthly recurring revenue from organizations using their cloud-based phone systems with 24x7 network management.
2. SIP Trunking: SIP trunk services compatible with all phone systems, providing an alternative to wireline, T-1, and PRI trunks with flexible and reliable connectivity.
3. Microsoft Teams Direct Routing: Direct routing solutions for Microsoft Teams enabling organizations to use Teams as a phone system with flexible call path purchasing.
4. Telecom Consulting Services: Professional consulting services including RFP creation and management, VoIP design and implementation, system audits, communications infrastructure design, and custom telecom engineering.
5. White Label & Carrier of Record Services: Backend telecom services for MSPs and ITSPs including UCaaS/CCaaS delivery, engineering, back-end support, and compliance for channel partners.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

VoIP Doctors provides cloud-based business telecommunications, including hosted VoIP/UCaaS/CCaaS phone systems, SIP trunking, Microsoft Teams Direct Routing, and telephony consulting for organizations with 5 to 2,000+ employees. The company also serves as a White Label and Carrier of Record backend provider to MSPs and ITSPs, delivering telecom engineering, support, and compliance behind other providers' brands.

Product overview

VoIP Doctors offers a unified cloud communications platform combining Hosted VoIP/UCaaS/CCaaS as the core product with supplementary modules including SIP Trunking for connectivity, Microsoft Teams Direct Routing for Teams phone system integration, Cybersecurity Consulting for telephony security, White Label/Carrier of Record services for MSPs/ITSPs, and VoIP Consulting Services for design, implementation, and RFP management. The platform is designed for organizations seeking to modernize telecommunications with scalable, cloud-based solutions supporting on-site, remote, and hybrid work environments.

Differentiator

Problem solved

Functional benefit

Products and services

• Hosted VoIP Services (UCaaS & CCaaS) Cloud-based hosted IP PBX phone service providing scalable Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), replacing legacy phone systems with internet-based phones and mobile applications managed through 24x7 network centers. Targets organizations needing flexible phone systems for on-site, remote, and hybrid work environments.
• SIP Trunking & Virtual PRI SIP trunk services compatible with all phone systems that replace expensive wireline, T-1, and PRI trunks, delivering flexible and reliable connectivity with crystal clear audio quality. Suitable for organizations seeking cost-efficient IP telephony connectivity for existing PBX systems.
• Microsoft Teams Direct Routing Microsoft Teams Direct Routing solution enabling Teams to function as a business phone system. Allows placement and receipt of calls via Teams apps on computers, laptops, mobile phones, and web browsers without requiring desk phones, with flexible call path purchasing.
• VoIP Consulting Services Telecommunications consulting and customized telecom engineering with a cybersecurity focus, including RFP creation and management, installation and migration support, IVR design, SIP security, and number porting assistance for organizations modernizing telephony.
• White Label & Carrier of Record White-label UCaaS/CCaaS and telecom engineering services for MSPs and ITSPs, in which VoIP Doctors acts as the Carrier of Record backend provider delivering engineering, back-end support, and compliance behind the partner's brand.
• Cybersecurity for Telephony (VHS Consulting Services) Telecommunications security consulting service that designs, builds, and maintains secure telephony systems to ensure network infrastructure meets or exceeds current security standards; supports SOC II Type 2 and HIPAA compliance.

Quantifiable outcome

• Significant savings and operational efficiencies by streamlining expenses and reducing labor
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature5 records

Partnerships

One partnership is on record.

• YealinkpreferredTechnology or IntegrationVoIP Doctors' preferred hardware provider for Microsoft Teams Direct Routing solutions. Yealink is a Microsoft Gold Communications Partner, providing desk phones designed for Microsoft Teams to give customers a leading edge and added peace of mind.

Scale indicators4 records

Recent moves1 record

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/voipdoctors
• YouTubeyoutube.com/@voipdoctors
• Facebookfacebook.com/voipdoctors
• LinkedInlinkedin.com/company/voipdoctors

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIP Doctors