Tchibo Coffee SERVICE-TEAM

Name

Tchibo Coffee SERVICE-TEAM

Legal name

Tchibo Coffee SERVICE-TEAM GmbH

Website

https://tchibo-coffeeservice-team.de

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Commercial Coffee Equipment Technical Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113)

SIC

Services-Help Supply Services (7363), Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Coffee machine service
• Technical maintenance services
• Hot beverage dispenser repair
• Field service technicians
• Commercial coffee equipment

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Technical Service & Maintenance Contracts: The company generates revenue through service contracts for the maintenance, repair, and commissioning of coffee machines and hot beverage dispensers, including associated accessories, payment systems, water filter systems, and DGUV V3 inspections.
2. Machine & Accessory Sales: Sale of coffee machines (Kaffeevollautomaten), accessories, refrigerators/coolers (primarily for coffee machines), payment systems, table water systems, and water filter systems.
3. Customer Training Services: Training services provided to customers for the operation of coffee machines and hot beverage systems.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Tchibo Coffee SERVICE-TEAM GmbH is a B2B technical service provider that delivers nationwide maintenance, repair, commissioning, and troubleshooting for coffee machines, hot beverage dispensers, and water dispensers across Germany. The company also sells related equipment and accessories including coffee machines, payment systems, water filter systems, refrigerators/coolers, and table water systems. Service delivery combines remote fault diagnosis via telemetry and a customer hotline with on-site dispatch of over 100 manufacturer-trained technicians.

Product overview

Tchibo Coffee SERVICE-TEAM is a B2B technical service provider specializing in coffee machine maintenance, repair, and support across Germany. The company services a portfolio of coffee machines including Coffea Compact, Coffea Nova, Coffea Intense, Coffea Enjoy, WMF 1500S/Coffea Professional, WMF 5000S, Gourmet Touch/Select Touch/Next/Presto, and Tchibo Office. Their service offering combines remote troubleshooting via telephone and telemetry systems with on-site technical support for maintenance, repair, and commissioning. They also sell related accessories including coffee machine accessories, refrigerators/coolers, payment systems, table water systems, and water filter systems. Additional services include DGUV-V3 safety inspections and customer training programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Maintenance, Repair and Servicing (Wartung, Instandhaltung und Reparatur)

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature2 records

Partnerships

Two partnerships are on record, tiered supporting and core.

• BOTfriends GmbHsupportingTechnology or IntegrationBOTfriends GmbH provides AI-powered chatbot and voicebot technology deployed on the Tchibo Coffee SERVICE-TEAM website and telephone system. The technology handles customer inquiries by routing requests and resolving issues, with data encrypted using 256-bit AES and stored on BOTfriends' servers.
• Tchibo GroupcoreStrategic or Co-development PartnerTchibo Coffee SERVICE-TEAM GmbH operates as a service entity within the Tchibo Group, a German multinational retail and production company founded over 70 years ago. The company was established by Max and Ingeburg Herz and is built on Tchibo's core values of responsibility and ethical business conduct. Tchibo Coffee SERVICE-TEAM operates under Tchibo's Code of Conduct with 13 binding rules governing collaboration and business partner interactions.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Kaffee Partner: German B2B coffee provider selling machines and service contracts to offices and HoReCa — a smaller, regionally focused direct competitor within Germany.
• Cafitesse / DEK (Douwe Egberts Professional): JDE Peet's Professional / Douwe Egberts professional service arms provide office coffee solutions in continental Europe (including Germany), overlapping with Tchibo's B2B installed base and service contract offering.

Direct peers

• Franke Coffee Systems: Swiss-based manufacturer and service provider of professional coffee machines for offices, hotels, and convenience retail. Operates its own service infrastructure in Germany — a comparable operator in the same niche.
• Selecta Group: Europe's largest vending and coffee-services operator with a directly comparable B2B business model: installs and services coffee machines and hot-beverage dispensers for workplaces across multiple European countries, including Germany.

Broad incumbents

• Lavazza Professional: B2B coffee-service brand from the Lavazza Group offering machines plus service/maintenance contracts to offices and HoReCa across Europe, overlapping directly with Tchibo's business customers.
• Nestlé Nespresso Professional: Global provider of capsule-based professional coffee solutions with bundled machine-maintenance services for offices and hospitality — competes with Tchibo on a subset of B2B contracts.
• Miele Professional: German premium appliance manufacturer with a Professional division serving offices, hotels, and HoReCa — competes for B2B coffee-machine service contracts and adjacent professional-equipment maintenance.
• JURA Elektroapparate: Swiss premium coffee-machine maker with an authorized service partner network. Tchibo Coffee SERVICE-TEAM serves as a service partner for JURA-style commercial machines, and JURA's own service reach is a competitive threat.
• WMF Group (Coffee Machines business): Major German premium coffee-machine manufacturer with a professional/service division. Directly relevant because Tchibo Coffee SERVICE-TEAM services WMF machines (e.g., WMF 1500S, 5000S) and competes with WMF's own authorized service network.

Others

• Cteam Consulting & Anlagenbau: Relevant adjacency: a German service/maintenance operator for industrial and infrastructure equipment; structurally comparable as a Germany-wide B2B technical-services business, though not in coffee.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tchibo-coffee-service-team-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tchibo Coffee SERVICE-TEAM