Correios

What Correios does

Correios (legal name Empresa Brasileira de Correios e Telégrafos - ECT) is Brazil's state-owned national postal service, founded in 1663 and wholly owned by the Brazilian Federal Government under the Ministry of Communications. The company operates the most extensive postal network in Brazil, with presence across all 5,567 municipalities, delivering letters, parcels, telegrams, money transfers, and a growing portfolio of citizen, financial, and digital services. Its core product is Sedex, the market-leading express parcel delivery brand in Brazil, offered in multiple tiers including same-day (Sedex Hoje), morning (Sedex 10), midday (Sedex 12), and standard express, alongside standard Encomendas for domestic and international parcels and e-Carta hybrid electronic correspondence. Beyond postal services, Correios runs diversified businesses including Correios Celular (prepaid mobile telecom with eSIM), Correios Certifica (digital certificates), Mais Correios (e-commerce marketplace), Balcão do Cidadão (citizen service counter for CPF issuance, Serasa credit checks, insurance, and government services), Correios Log+ (managed e-commerce logistics), Locker (24/7 automated parcel pickup), and franchise models Correios Aqui and Ponto de Coleta for underserved communities.

The company's revenue model spans transaction fees (postal and parcel), managed services contracts (Correios Empresas for enterprise clients and Correios Log+ for e-commerce fulfillment), subscription or per-use digital services (digital certificates, e-Carta), and recurring telecom subscriptions (Correios Celular prepaid plans). It serves a horizontal mix of customers: individual Brazilian consumers for personal correspondence and citizen services, e-commerce platforms and retailers for parcel delivery and fulfillment, government entities for national exams (Ministry of Education ENEM for 15 years), election logistics (TSE), and educational materials (FNDE for 30 years), plus corporate enterprises with dedicated account management through the Correios Empresas program. Distribution combines an over-5,000-branch physical network, digital channels (website, iOS and Android apps), self-service Lockers, collection points, and franchised storefronts. The technology stack centers on logistics platforms, tracking systems, the SEI electronic document management protocol, and a customer portal (Meu Correios), supplemented by ISO 27001, SOC 2 Type 2, LGPD, and CCPA compliance certifications.

Correios is currently undergoing a major financial restructuring driven by heavy operating losses (R$6.1 billion YTD through Sep 2025), competitive pressure from private couriers, and structural cost challenges, with a projected R$23 billion deficit for 2026. The Brazilian government has responded with a R$12 billion treasury-backed syndicated loan, a R$6 billion federal capital injection, and Congressional action allowing state-owned company losses to be excluded from fiscal targets. The restructuring includes closing approximately 1,000 branches and reducing headcount by up to 15,000 through voluntary exits by 2027, alongside asset divestitures such as the R$97 million sale of the former Salvador headquarters property in 2026. Operational momentum is partially sustained by new product launches (Correios Celular, Correios Log+, Ponto de Coleta, Minhas Importacoes) and high-profile international projects such as COP 30 logistics in Belém. The company's 360-year history and 20-consecutive-year Top of Mind RS public enterprise brand recognition remain key intangible assets during this transition.

Name

Correios

Legal name

Empresa Brasileira de Correios e Telégrafos - ECT

Website

https://correios.com.br

Company type

Private

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Correios is Brazil's state-owned national postal service (Empresa Brasileira de Correios e Telégrafos, founded 1663), operating across all 5,567 Brazilian municipalities with market-leading express parcel delivery (Sedex), letters, citizen services, logistics, and telecom, serving individual consumers, e-commerce platforms, and federal government clients under a universal service obligation.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (491), Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221)

akta.pro primary industry

Customs Handling for Postal Items (Postal Clearance & Duties) (TLAAAAAM)

akta.pro secondary industry

International Letter Post (Inbound/Outbound) (TLAAAAAK)

Keywords

• Postal services
• Parcel delivery
• Express logistics
• E-commerce fulfillment
• Citizen services

Headquarters

HQ city

Brasília

HQ country

Brazil

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Postal Services: Core postal operations including letters, telegrams, and correspondence services for individuals and businesses across Brazil.
2. Parcel and Express Delivery (Sedex): Express parcel delivery services including same-day, next-day, and standard express options for e-commerce and retail customers.
3. Logistics Solutions: Customized logistics services including e-commerce fulfillment, last-mile delivery, and specialized logistics for government and corporate clients.
4. Government Services (Balcão do Cidadão): Citizen services including CPF issuance, debt negotiation, credit checks, and document services, generating revenue through service fees.
5. Mobile Services (Correios Celular): Telecommunications offerings including prepaid plans and eSIM services.
6. Digital Products: Digital services including e-Carta (hybrid mail), digital certificates, and online shopping (Mais Correios).
7. Financial Products: Insurance products, savings plans (Título de Capitalização), and dental plans offered through branch network.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

Correios is Brazil's national postal service offering letter and parcel delivery, express services (Sedex tiers), e-commerce logistics, government citizen services (Balcão do Cidadão), mobile telecommunications (Correios Celular), digital certificates, money transfers (Vale Postal), e-commerce marketplace (Mais Correios), and philatelic products. The company serves individual consumers, businesses, and government entities through its nationwide branch network, digital channels, and dedicated corporate accounts.

Product overview

Correios is Brazil's state-owned postal service offering a diversified portfolio of postal, logistics, financial, and citizen services. The core offerings include Sedex express parcel delivery (with same-day Sedex Hoje, Sedex 10, Sedex 12 variants), standard Encomendas for domestic and international parcels, and e-Carta hybrid electronic correspondence services. The platform serves both individual consumers through Meu Correios portal and mobile app, and businesses through Correios Empresas contract services and Correios Log+ complete logistics solutions. Additional services include Correios Celular mobile telecommunications, Vale Postal money transfers, Correios Certifica digital certificates, Locker smart lockers for automated pickup, and Mais Correios e-commerce marketplace. The Balcao do Cidadao citizen service network extends government services including CPF issuance and credit consultation nationwide. Correios Aqui and Ponto de Coleta franchise models expand access in underserved communities. Social programs including Papai Noel dos Correios, Solidariedade Expressa, and EcoPostal round out the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• Sedex: Express parcel delivery service - the market leader in Brazil for express deliveries
• Sedex Hoje
• Sedex 10
• Sedex 12
• Mais Correios
• Correios Celular
• Correios Certifica
• Log Saúde
• Correios Locker
• e-Carta
• Correios Aqui
• Balcão do Cidadão
• Papai Noel dos Correios

Products and services

• Sedex Brazil's leading express parcel delivery service with multiple speed tiers including Sedex Hoje (same-day), Sedex 10, Sedex 12, and standard Sedex for domestic and international shipments, primarily used by e-commerce shippers and time-sensitive business senders.
• Encomendas (Domestic and International Parcels) Standard parcel delivery services for domestic (Nacional) and international (Internacional) shipments, part of core postal logistics operations available to individual and business senders.
• Correios Celular Mobile phone service offered by Correios including prepaid plans, eSIM virtual chips, and mobile recharge services targeting Brazilian consumers seeking low-cost telecom options.
• Correios Locker Automated parcel locker service enabling convenient 24/7 parcel pickup at self-service automated terminals, aligning with sustainability goals by reducing failed delivery attempts.
• Vale Postal Secure money transfer service allowing customers to send money domestically through the postal network, offering accessible financial services to all Brazilian municipalities.
• e-Carta Electronic correspondence and hybrid mail service offering efficient and sustainable document delivery, awarded Best Alternative Delivery Solution at World Post & Parcel Awards 2024.
• Correios Certifica Digital certificate service providing electronic signatures and authentication for businesses and individuals requiring secure digital identification.
• Correios Empresas Business portal providing contract management, tracking tools, and specialized services for corporate clients sending mail and parcels under negotiated terms.
• Mais Correios E-commerce store operated by Correios offering products across categories including electronics, appliances, cell phones, home goods, and furniture to Brazilian consumers.
• Log Saúde Customized logistics solutions for the healthcare sector, providing specialized supply chain management and delivery for medical products and healthcare supplies.
• Balcão do Cidadão Citizen service network offering government services including CPF issuance, credit restriction consultation, Serasa clear name, notary services, and educational courses through postal branches nationwide.
• Logística para E-commerce End-to-end logistics and fulfillment services for e-commerce businesses including inventory management, order processing, and last-mile delivery across Brazil.
• Correios Log+ Complete logistics service for business operations, including warehousing and distribution, elected Best Alternative Delivery Solution at World Post & Parcel Awards 2023.
• Minhas Importações International import portal enabling consumers to shop from abroad with streamlined customs processing and delivery, winner of AICEP 2020 Innovation award.
• Marketing Direto Direct marketing solutions including addressed and unaddressed mail campaigns, targeted at businesses seeking to reach consumers through postal channels.
• Correios Aqui Franchised postal outlet model allowing entrepreneurs to operate third-party Correios service points, particularly in underserved areas like favelas and communities.
• Ponto de Coleta Collection point service enabling third-party locations to accept postal drop-offs, designed to expand postal access in underserved communities, winner of AICEP 2025 Innovation award.
• Filatelia Philatelic services including commemorative stamp issuance, collectible stamps, and postal history products, recognized in World Post & Parcel Awards 2025.
• Seguros (Você Mais Seguro) Insurance products offered through the postal network including life insurance and property coverage, distributed through branch counters as part of the Você Mais Seguro program.
• Pré-postagem Pre-posting service allowing customers to prepare shipments online before delivering to postal branches, streamlining the posting process for high-volume senders.

Quantifiable outcome

• Over 1.69 million tonnes of CO2 emissions avoided since 2013 through environmental management
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered minor and major.

• Moura DubeuxminorOthers · 26 June 2026Construction company Moura Dubeux acquired the former headquarters property of Correios in Salvador for R$97 million through auction. The 35,000 square meter property has development potential for approximately 140,000 square meters of private area. This represents an asset sale as part of Correios restructuring plan to reduce costs.
• Rhenus GroupmajorStrategic or Co-development Partner · 22 October 2025Rhenus Group was appointed by Correios as the global logistics service provider for COP 30 Climate Conference in Belém, Brazil. Rhenus managed international cargo transportation from Bonn, Germany to Brazil and back, leveraging its global logistics capabilities. This marked the first time Correios assumed 'first international mile' operations, coordinating the entire logistics journey from origin to final delivery in Brazil.

Scale indicators15 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Loggi: Brazilian private digital-native courier with strong urban last-mile presence for e-commerce; represents the agile private competition cited as a key pressure point on Correios' parcel volumes and pricing.
• Mercado Libre / Mercado Livre: Latin American e-commerce leader with a large integrated logistics arm (Mercado Livre Envios) competing directly with Correios in Brazilian last-mile e-commerce delivery; key private-sector disruptor cited as a driver of Correios' market share pressure.

Direct peers

• CTT - Correios de Portugal: Portuguese national postal service with mail, express/parcels, and financial services. Direct linguistic and historical counterpart; has already executed partial privatization, offering a closely comparable structural precedent.
• Japan Post Holdings: Japanese national postal operator with extensive postal network, express/logistics (JP Post), banking and insurance subsidiaries. Comparable in scale, mixed service portfolio, and state-influenced corporate governance.
• Canada Post: Canadian national postal service with universal service obligation, parcel/letter operations, and government-services adjacencies. Comparable in geographic scale challenges and ongoing financial restructuring pressures.
• Royal Mail (International Distribution Services): UK national postal service with letters, parcels (including tracked/express) and government services. Recently transitioned through private ownership, providing a relevant mixed-capital transformation benchmark for Correios.
• United States Postal Service (USPS): U.S. national postal operator with a similar universal service obligation and broad portfolio of letters, parcels, and government-adjacent services. Most directly comparable in mission, scale, and structural financial pressures.
• An Post (Irish Postal Service): Irish national postal operator offering mail, parcels, and financial services (An Post Money). Comparable as a smaller national postal service with diversified retail services and state ownership.
• La Poste / Groupe La Poste: French national postal operator offering mail, parcels (Colissimo), banking (La Banque Postale), and digital services. Comparable in state-owned origins, diversification strategy, and universal service mandate.

Broad incumbents

• Deutsche Post DHL Group: German postal operator evolved into a global logistics giant with mail (Post & Parcel Germany) and DHL express/logistics. Comparable as an incumbent national postal operator that has scaled into international B2B logistics and e-commerce.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/correiosBR
• YouTubeyoutube.com/@correiosoficial
• Facebookfacebook.com/correios
• LinkedInbr.linkedin.com/company/correios
• Instagraminstagram.com/correiosoficial
• TikToktiktok.com/@correiosoficialbr

Compliance30 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Correios