GVK Emergency Management & Research Institute

Name

GVK Emergency Management & Research Institute

Legal name

GVK Emergency Management and Research Institute

Website

https://emri.in

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Emergency and Other Relief Services (624230)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMT/Paramedic) Training (EDAOAMAC)

Keywords

• Emergency medical services
• Ambulance services
• Emergency response
• Medical helpline
• Public private partnership

Headquarters

HQ city

Secunderabad

HQ country

India

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government PPP Contracts: EMRI operates as a not-for-profit organization in PPP mode with state governments. Services are provided free to citizens, funded entirely by government contracts. The company receives operational funding based on performance metrics and emergencies handled.

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

GVK EMRI (operating as EMRI Green Health Services) provides integrated emergency medical response services across India through toll-free numbers (108, 112, 104, 181, 1098, 1962). Its core offering is the 108 Emergency Ambulance Service, which dispatches trained Emergency Medical Technicians with ambulances for pre-hospital care and patient transport. The portfolio also includes specialized ambulances, multiple helplines, Mobile Medical Units, veterinary services, training programs, and mobile applications, all delivered under Public-Private Partnership agreements with state governments.

Product overview

GVK EMRI (now EMRI Green Health Services) operates as a not-for-profit professional organization in Public-Private Partnership (PPP) mode, functioning as India's largest professional Emergency Service Provider. The core offering is the 108 Emergency Ambulance Service, an integrated emergency response system that coordinates dispatch of ambulances with trained Emergency Medical Technicians for pre-hospital care. This core service is supplemented by specialized ambulance types (Neo Natal, Boat, Inter Facility Transfer, First Responder Bikes, Air Ambulance), multiple helpline services (104 Medical, 181 Women/Abhayam, Dial 100, Suicide Prevention), Mobile Medical Units, Mother & Child tracking programs, and veterinary services (1962 Animal Ambulance). The portfolio also includes training (Emergency Medical Learning Center) and digital applications (108 Citizen App, 181 ABHAYAM App, Jeevan Doot App). Services operate across multiple states in India with a unified command-and-control infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• 108 Emergency Ambulance Service The flagship emergency response service operating through toll-free number 108, providing ambulance dispatch with trained Emergency Medical Technicians for pre-hospital care and patient transport to appropriate healthcare facilities. This is the primary emergency medical service that coordinates response across all states of operation.
• Neo Natal Ambulance Specialized ambulances launched for emergency transfers of very sick babies who require specialist treatment at another hospital, equipped with appropriate neonatal care equipment.
• Boat Ambulance Ambulances operated in areas accessible by waterways rather than roadways to improve response efficiency and reduce scene-to-hospital time in flood-prone or riverine regions.
• Inter Facility Transfer (IFT) Ambulance Ambulances providing timely transportation for patients requiring next-level medical treatment at higher healthcare facilities, facilitating integrated care transitions.
• 104 Medical Helpline Health advice helpline service operated in partnership with Union Territory administrations (Daman & Diu and Dadra & Nagar Haveli), providing medical guidance and health information to callers.
• 181 Women Helpline (Abhayam) Women emergency helpline launched in collaboration with Women and Child Development and Home Departments, providing 24x7 crisis counseling, emotional support, guidance, and rescue services for women in distress.
• Emergency Stabilization Centre (ESC) Centers providing stabilization to patients/victims in the golden hour and ensuring safe transport to nearby tertiary hospitals for definitive care.
• Dial 100 Police Emergency Service Police emergency response service made operational for entire states, coordinating law enforcement emergency responses through the 100 hotline.
• Mobile Medical Units (MMU) Mobile healthcare units operating in Andhra Pradesh, Uttarakhand, Madhya Pradesh and Chhattisgarh, reaching underserved villages with regular primary health services.
• Mother and Child Tracking Facilitation Center (MCTFC) Project launched in partnership with Ministry of Health and Family Welfare, Government of India, for tracking maternal and child health across the country.
• Janani Shishu Suraksha Yojana (JSSK-Drop back) Ambulance service under JSSK scheme providing home-to-hospital and drop-back facilities for mothers and children to reduce Infant Mortality Rate and Maternal Mortality Rate.
• 1962 Animal Mobile Medical Ambulance Emergency veterinary response service for livestock, initially launched in Tamil Nadu in 2016 and expanded to Telangana, Gujarat, Uttar Pradesh, Uttarakhand, Andhra Pradesh, Assam, Jharkhand and Union Territories, providing on-site treatment and ambulance services for animals.
• Emergency Medical Learning Center (EMLC) Training wing of EMRI Green Health Services established to create new cadre of professionals for Emergency Management, with collaborations with institutions of international repute, offering paramedic training, first responder programs, and customized need-based training modules.
• Suicide Prevention Helpline 24-hour toll-free suicide prevention counselling helpline launched in Gujarat as an extension of 104 services, offering expert counselling and linkage to support groups for vulnerable populations.
• 108 Jeevan Doot Application Free mobile application enabling users to book ambulance services, track ambulance location in real-time, view nearby blood banks and hospitals, with GPS-enabled location transmission to emergency response center.
• Dial 112 Emergency Response Service Integrated emergency response service consolidating multiple emergency helpline numbers (100, 108, 101, 181, 1098, 1070/1077) into a single unified national emergency number, part of Government of India's 112 ERSS Jan Rakshak initiative.

Quantifiable outcome

• Over 6.6 million lives saved across all states
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered minor, core and flagship.

• Shriram Finance LimitedminorGTM or Marketing Partner · 7 November 2025Shriram Finance partnered with EMRI Green Health Services to promote public awareness of the 112 emergency helpline across Gujarat. The partnership involved installing awareness boards on key highways in 10 districts including Ahmedabad, Rajkot, and Gandhinagar, supporting the Government of India's 112 ERSS Jan Rakshak initiative.
• University of Michigan (USA)coreStrategic or Co-development PartnerCollaboration with University of Michigan for specialist doctors guidance via telemedicine, providing remote medical consultation support for complex emergency cases.
• State Governments of India (PPP)flagshipOthersEMRI operates emergency services in PPP mode with 17+ state governments. Services are funded by government contracts while EMRI provides operational management, technology, and trained personnel.
• CDAC (Centre for Development of Advanced Computing)coreTechnology or IntegrationIntegration with CDAC's NG-ERSS V2.0 platform for unified emergency response system integrating multiple helplines (112, 108, 181, 1098) on a single platform with GPS tracking and real-time dispatch.
• PV SindhuminorGTM or Marketing PartnerOlympic Silver medalist and badminton player PV Sindhu served as brand ambassador for the Suicide Prevention Helpline launched in Gujarat, helping raise awareness for mental health support services.
• Eshita KalidindiminorStrategic or Co-development PartnerStudent who initiated the Suicide Prevention Helpline concept with concern and action plan shared with EMRI Green Health Services.
• Tata TrustscoreStrategic or Co-development PartnerTata Trusts represented by Shri K. Krishna Kumar as Trustee, involved in GVK EMRI's governance and strategic initiatives.

Scale indicators8 records

Recent moves5 records

Broad incumbents

• American Medical Response (AMR): Largest private EMS provider in the United States with ~30,000 EMTs operating municipal and interfacility contracts — directly comparable scale, dispatch infrastructure, and contract-funded business model to GVK EMRI's India operations.
• Manipal Hospitals: Major Indian hospital network providing emergency care, ambulance response, and integrated healthcare services across multiple states — comparable in pan-India emergency care delivery and PPP/government scheme participation.
• Falck A/S: Global EMS, ambulance, and healthcare services incumbent operating across Europe, the Americas, and emerging markets — comparable in core ambulance operations, PPP/government contract model, and integrated dispatch technology.
• Apollo Hospitals Enterprise Limited: India's largest private hospital chain with associated emergency response, helplines, and ambulance services — comparable in emergency care delivery and India-wide footprint, though primarily hospital-anchored rather than dispatch-led.

Regional players

• London Ambulance Service NHS Trust: UK statutory EMS provider operating 999 emergency ambulance response with integrated dispatch, command centers, and clinical telephone advice — analogous in operational model, scale of daily call volumes, and public-sector governance.

Emerging players

• Reliance Foundation (Sir H.N. Reliance Foundation Hospital): Reliance Foundation operates mobile medical units and select emergency response initiatives in India through PPP-style arrangements — adjacent peer in Indian emergency response infrastructure and large-scale CSR-funded health delivery.

Direct peers

• Ziqitza Healthcare Limited: India's other large private PPP ambulance operator (108/102 services) running rival state contracts in Kerala, Madhya Pradesh, Rajasthan, and elsewhere — directly competes with GVK EMRI for state-level PPP bids and 108 ambulance operation mandates.
• St John Ambulance India: Indian affiliate of the St John Ambulance network providing emergency response, first aid training, and ambulance services — comparable in training-led EMS delivery and not-for-profit operating structure serving public-sector contracts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gvkemrionline

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about GVK Emergency Management & Research Institute