MyGov.Scot

What MyGov.Scot does

MyGov.Scot is the official public services portal of the Scottish Government, providing a single web-based entry point through which residents and businesses of Scotland can find and access government information and transactions. The platform aggregates content across 12 main categories — benefits, housing, health and social care, work, driving and transport, local services, living in Scotland, education, business, births and deaths, crime and justice, and money and tax — and is organised to direct users into partner services run by specialist agencies such as Social Security Scotland, Disclosure Scotland, Rent Service Scotland, and all 32 Scottish local councils.

The underlying technology is a conventional web-based portal published under Crown Copyright and the Open Government Licence v3.0, built on the Scottish Government Design System. It embeds integration with the Improvement Service's 'myaccount' for citizen sign-in, deploys interactive form tools (tenancy agreement generator, rent increase referral, notice to leave, tribunal letter) that by design forget user input immediately after submission, and uses Google Analytics (consent-gated) alongside cookieless Plausible Analytics for aggregate traffic measurement. Accessibility is declared against WCAG 2.2 with documented partial-compliance gaps.

The business model is non-commercial: the service is free to citizens and businesses, with no pricing tiers, advertising, or transactional revenue, and is funded as part of the Scottish Government's public sector operations. Distribution is entirely inbound through search visibility, government partnerships, and referrals from councils and agencies; channels include the website, myaccount sign-in, telephony, postal services, and an embedded Social Security Scotland webchat.

Name

MyGov.Scot

Legal name

The Scottish Government (operating MyGov.Scot)

Website

https://mygov.scot

Company type

Public

Operating status

Operating

Short description

Official Scottish Government public services portal providing free, centralised web access to government information and transactions for Scotland's residents and businesses, integrated with 32 councils and 150+ agencies.

Ownership category

akta.pro rank

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure

Distribution channels5 records

Marketing channels1 record

Core offering

MyGov.Scot is the official Scottish Government website that provides a single, trusted online gateway to public services in Scotland. It centralises information and direct access to services from over 150 partner organisations, including all 32 local councils, Social Security Scotland, Disclosure Scotland, and Rent Service Scotland, and offers interactive self-service tools (tenancy agreement creation, rent increase referrals, tribunal letters, rent increase notices, notice to leave) and authenticated account access via myaccount.

Product overview

MyGov.Scot is a unified public services portal for Scotland, operated by the Scottish Government. It serves as the official gateway to over 150 public sector organisations, providing citizens with information and access to government services. The platform organizes services into 12 main categories: Benefits (disability, child, heating, carers), Housing, Health/social care/wellbeing, Working/jobs/careers, Driving/transport, Local services, Living/visiting Scotland, Education/training, Business, Births/deaths/family, Crime/justice/law, and Money/tax. Key integrated services include myaccount (run by the Improvement Service), Social Security Scotland webchat, benefit calculators, and various tenancy-related online tools. The portal also coordinates access to specialized services including Disclosure Scotland, Rent Service Scotland, and Scottish Welfare Fund through local council partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• MyGov.Scot Portal The official Scottish Government website providing centralised access to public services in Scotland. It organises information across categories including benefits, housing, health, work, driving, local services, education, business, births/deaths/family, crime/justice, money/tax, and environment, and works with over 150 organisations to deliver their services online. It is intended for citizens and businesses in Scotland.
• myaccount A Scottish Government account service run by the Improvement Service in partnership with local councils, enabling citizens to sign in online to access authenticated government services.
• Social Security Scotland Webchat Live webchat service for inquiries about Social Security Scotland benefits and benefit fraud, accessible through the mygov.scot portal for Scottish citizens.
• Benefits Information and Calculators Information hub covering disability, child, heating, and carer benefits, with links to independent benefit calculators (Entitledto, Turn2us, Policy in Practice, Advice.scot) that help Scottish citizens determine eligibility.
• Rent Increase Referral Tool Online tool that creates a completed 'Referral by a tenant to a rent officer' application form for Rent Service Scotland to check and set rent increases in private residential tenancies.
• Tenancy Agreement Creation Tool Web-based tool for creating private residential tenancy agreements; personal information entered is immediately forgotten and not stored on mygov.scot servers for privacy.
• Tribunal Letter Creation Tool Tool that lets tenants inform their private landlord about problems with their tenancy documents; information is immediately forgotten after use.
• Rent Increase Notice Creation Tool Tool for landlords to create rent increase notices for tenants; data is not stored on mygov.scot.
• Notice to Leave Creation Tool Tool for creating notices to leave for tenants or subtenants; information is immediately forgotten after use.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• All 32 Scottish Local CouncilscoreStrategic or Co-development PartnerMyGov.Scot works with all 32 local councils in Scotland to deliver their services online. This includes providing links to council services, crisis grants, housing benefits, Council Tax, and local election information. Councils process applications for benefits like Housing Benefit and Discretionary Housing Payments.
• Social Security ScotlandcoreStrategic or Co-development PartnerSocial Security Scotland delivers benefits to people in Scotland. MyGov.Scot provides information and links to their services including Adult Disability Payment, Scottish Child Payment, Best Start Grant, and Funeral Support Payment. Social Security Scotland advisers are available via webchat on mygov.scot.
• Disclosure ScotlandcoreStrategic or Co-development PartnerDisclosure Scotland provides criminal record checks including basic, standard, and enhanced disclosure, as well as the Protecting Vulnerable Groups (PVG) scheme. Contact information and privacy notices are linked through mygov.scot.
• Rent Service ScotlandcoreStrategic or Co-development PartnerRent Service Scotland can check private residential tenancy rent increases and set the rent a landlord can charge. MyGov.Scot provides online tools to create referral applications and links to Rent Service Scotland's privacy notice and contact information.
• Improvement Service (myaccount)coreStrategic or Co-development PartnerThe Improvement Service runs myaccount, an online account service that works closely with local councils. MyGov.Scot links to myaccount for signing in to access online services.
• Scottish ParliamentminorStrategic or Co-development PartnerMyGov.Scot provides information about Scottish Parliament elections, MSPs, and how to contact constituency MSPs. Links to parliament.scot for finding current MSPs.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• nidirect: Northern Ireland's official public-services portal providing centralised access to NI government information and services. Operates at a sub-UK, sub-national scale analogous to MyGov.Scot, making it a natural jurisdictional comparator.
• GOV.WALES: The Welsh Government's official portal providing public-service information and access to Welsh-specific government services. Comparable sub-national government portal to MyGov.Scot in structure and devolved-government context.
• GOV.UK: The official UK central-government portal providing a single point of access to public services across the UK. Functionally analogous to MyGov.Scot but at a larger jurisdictional scale, with shared design-system lineage and single-window service ambitions.
• myGov Australia: Australia's central-government citizen portal linking individuals to services from Centrelink, Medicare, the Australian Taxation Office, and state agencies. Closely parallels MyGov.Scot in concept (single-window access to benefits and services) and even shares the 'myGov' naming.

Regional players

• USA.gov: The US federal government's official public-services portal acting as the entry point to US government information and agency services. Comparable in function (single-window directory to government services) but at a much larger jurisdictional scale.
• Canada.ca: The Government of Canada's official portal providing a centralised digital access point to federal services. Comparable in function (single-window directory to government services) and content-reuse posture (similar Open Licence-style approach).
• gov.ie: Republic of Ireland's official government portal providing access to Irish public services. Serves as a cross-border comparator and reference for small-state public-service aggregation outside the UK.

Broad incumbents

• Granicus: Government-technology vendor providing citizen-engagement, communications, and digital-services platforms used by hundreds of US, UK, and other governments. Comparable as an enabling provider of public-sector digital-service infrastructure purchased by jurisdictions building portals like MyGov.Scot.
• ServiceNow Public Sector: Enterprise cloud platform whose public-sector vertical underpins many government digital-service workflows, citizen portals, and case-management systems. Comparable as an enabling technology layer for government digital services that powers competing implementations to MyGov.Scot.
• GovTech Singapore: Singapore's Government Technology Agency, the in-house builder of national digital services including MyInfo (digital identity) and SingPass (citizen sign-in). Directly comparable as a public-sector technology builder delivering identity and service-aggregation platforms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mygovscot

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MyGov.Scot