Smart Office Connexion Group
Smart Office Connexion Group is a South African managed services and office solutions provider offering managed print, document management, 3D printing, office automation, and IT/telecom solutions to 18,000+ enterprise and SMB customers across 30 national locations.
- Company typePrivate
- Founded1985
- HeadquartersGauteng, South Africa
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Smart Office Connexion Group does
Smart Office Connexion Group is a South African managed services and office solutions provider headquartered in Midrand, Gauteng, founded in 1985 as a Canon print products distributor and evolved over 33+ years into a comprehensive provider of managed print environments, end-to-end document management, and office automation. The company maintains a national footprint of 30 locations across Gauteng, Eastern Cape, KwaZulu-Natal, and Western Cape, employing approximately 875 staff (375 technically trained professionals plus over 500 support staff) and maintaining 60,000+ devices under strict service level agreements for 18,000+ customers. Core offerings include Managed Print Services (MPS) and Managed Document Services (MDS) delivered through a brand-neutral five-phase methodology that supports all major OEM fleets (Canon, HP, Samsung, Oki, Epson, Triumph Adler), alongside Enterprise Content Management, software solutions, scanners, shredders, telecoms/VoIP, IT infrastructure, governance and compliance, and quality management via the Principle Suite platform.
The product portfolio extends beyond traditional print and document services into adjacent verticals: 3D printing and scanning distribution (Raise 3D, Flashforge, Creality, Shining 3D, HP) with bundled Siemens Solid Edge integration, fever screening thermal cameras via Hikvision partnership, and office furniture. Revenue is generated through a mix of one-time hardware sales (printers, scanners, 3D equipment, consumables), recurring managed services contracts with customisable SLAs, subscription-based software (Principle Suite), and in-house flexible finance solutions including residual finance agreements that reduce customer upfront costs. The company is privately held, B-BBEE Level 1 certified, and operates through Smart Office Connexion South Africa (Pty) Ltd with no disclosed parent company or institutional investors.
Go-to-market is executed through direct field sales per province with dedicated customer-focused teams, an inside sales/call centre operation (national hotline 0861 SOX INFO), and on-site technician support. Marketing leverages a content-led website, LinkedIn and Facebook presence, and the B-BBEE Level 1 credential as a procurement differentiator. Pricing is not publicly disclosed, but flexible finance solutions indicate an emphasis on removing capital barriers to customer acquisition across SMB and enterprise segments.
Smart Office Connexion Group firmographics
Firmographics- Name
- Smart Office Connexion Group
- Legal name
- Smart Office Connexion South Africa (Pty) Ltd
- Website
- https://smartoffice.co.za
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Smart Office Connexion Group is a South African managed services and office solutions provider offering managed print, document management, 3D printing, office automation, and IT/telecom solutions to 18,000+ enterprise and SMB customers across 30 national locations.
- Ownership category
- akta.pro rank
Smart Office Connexion Group industry classification
Industry- Product category
- Managed Print and Document Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Office Machinery and Equipment Rental and Leasing (532420), Support Activities for Printing (32312)
- SIC
- Computer & Office Equipment (3570), Office Machines, Nec (3579), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)
- akta.pro secondary industries
- Document Management Systems (DMS) (HDAEAGAA), Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
Keywords
Where Smart Office Connexion Group is headquartered
LocationHeadquarters
- HQ city
- Gauteng
- HQ country
- South Africa
- HQ region
- Africa
Offices9 records
Markets served
Smart Office Connexion Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Office Automation Hardware Sales: Sale of office automation equipment including multi-function printers, single-function printers, wide format printers, scanners, shredders, and 3D printing solutions. Revenue generated from one-time hardware sales.
- Managed Print Services (MPS) and Managed Document Services (MDS): Ongoing managed services contracts providing print fleet management, document management, SLA-based technical support, consumables supply, and proactive device management. Revenue generated through service agreements, typically under customisable SLA contracts.
- Paper and Office Consumables: Brand-neutral resale of office consumables including paper, cartridge products, OEM, re-manufactured and generic print cartridges.
- 3D Printing Products and Services: Sale of 3D printers, 3D scanners, filaments, and consumables. Services include 3D scanning, design, and reverse engineering.
- IT and Telecoms Solutions: Sale and deployment of IT hardware, software, VoIP IP PABX systems, network infrastructure, video conferencing, and IP surveillance solutions.
- Finance Solutions: Flexible long and short-term finance solutions enabling customers to access technology while retaining funds for core business. Includes residual finance agreements with lower monthly payments.
- Quality Management Solutions: Principle Suite mobile digital quality management application for checks, tests, inspections across business sectors. Offered as a digital platform solution.
- Fever Screening and Thermal Solutions: Sale and deployment of Hikvision fever screening thermal cameras and body temperature measurement solutions for healthcare, transport, and education facilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Standard Finance Solutions |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Smart Office Connexion Group product offering
Product offeringCore offering
Smart Office Connexion Group provides managed print services (MPS) and managed document services (MDS), distributing and supporting multi-brand office automation equipment (printers, scanners, shredders), 3D printers and scanners, paper and office consumables, IT hardware/software, VoIP IP PABX systems, and office furniture, backed by a national service infrastructure spanning 30 South African locations with 375 technicians and over 500 support staff.
Product overview
Smart Office Connexion Group is a South African managed services and office solutions provider offering an integrated portfolio of hardware and services. The core offering centers on Managed Print Services (MPS) and Managed Document Services (MDS) for print and document management. The company distributes and supports a diverse range of 3D printing solutions (Raise3D Pro 2/Pro 2 Plus, Flashforge Adventurer 3/Guider II/Creator 3, Creality CR10 series) and 3D scanning solutions (Shining 3D EinScan series, HP S3 Scanner). Supporting services include Enterprise Content Management (ECM), Enterprise Information Management (EIM), Software Solutions, Office Automation Equipment, Scanners, Shredders, Telecoms and VoIP, IT Solutions, Governance & Compliance, Quality Management (Principle Suite), Paper and Office Consumables, Office Furniture, and Finance Solutions. The company operates with brand neutrality, supporting multiple vendor ecosystems (Canon, HP, Samsung, Oki, Epson, Triumph Adler) with a national service infrastructure of over 375 technicians across 30 locations maintaining 60,000+ devices.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 60,000+ devices maintained under strict service level agreements
- +2 more outcomes
Companies that use Smart Office Connexion Group
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
Smart Office Connexion Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Smart Office Connexion Group partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- CanoncoreSmart Office Connexion has been the largest Canon distributor and technical support competency for B2B products in South Africa since gaining distribution rights in 1985 at founding. Canon represents a foundational and long-standing brand partnership.
- SamsungminorSamsung is one of the major trusted brands supported by Smart Office Connexion under its brand-neutral print service offering.
- HP (Hewlett-Packard)coreHP is a major trusted brand supported by Smart Office Connexion. The company also distributes HP 3D scanners including the HP S3/3D Scanner. HP represents a significant brand partnership across both office automation and 3D printing segments.
- OkiminorOki is one of the major trusted brands supported by Smart Office Connexion under its brand-neutral print service offering.
- EpsonminorEpson is one of the major trusted brands supported by Smart Office Connexion under its brand-neutral print service offering.
- Triumph AdlerminorTriumph Adler is one of the major trusted brands supported by Smart Office Connexion under its brand-neutral print service offering.
- Raise 3DcoreRaise 3D are international award-winning professional large format 3D printers. Smart Office Connexion is an official supplier and distributor of Raise 3D printers in South Africa. The Pro2 series has won Best Large Format 3D Printer for 2 consecutive years.
- FlashforgecoreFlashforge 3D printers are professional desktop 3D printers with plug-and-play capabilities. Smart Office Connexion is an official supplier and distributor of Flashforge 3D printers in South Africa. Flashforge is a well-known and trusted brand in the international 3D printing community.
- Creality 3DcoreCreality 3D printers are ideal for companies and individuals wanting to test-drive 3D printing technologies with an affordable and effective solution for prototyping and customising. Smart Office Connexion distributes the Creality range from small to large machines with different capabilities.
- Shining 3D (EinScan)coreEinscan 3D scanners provide a complete range of professional 3D scanners from static scanners with turntables to handheld 3D scanners for large objects and metrology scanners. Smart Office Connexion distributes the full Einscan range from Shining 3D in South Africa.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Smart Office Connexion Group competitors and assessment
Company assessmentBroad incumbents
- HP South Africa: Global OEM with a South African presence selling printers, managed print services, and 3D scanning solutions; both a supplier to SOX and a competitor in direct MPS and 3D scanner deals.
- Canon South Africa: Foundational brand partner of Smart Office Connexion since 1985; also sells directly into South African enterprise and competes for MPS, document management, and production print deals.
- Xerox South Africa: Global incumbent with a South African direct presence offering managed print services, document workflow, and office technology; partners with Nashua but also sells direct to large enterprise, overlapping with SOX's core MPS offering.
Direct peers
- Bidvest Office: South African office solutions provider within the Bidvest Group offering office supplies, furniture, print solutions, and managed services to enterprise customers, overlapping directly with SOX's portfolio.
- Ricoh South Africa: Direct subsidiary of Ricoh providing managed print services, document management, and office automation across South Africa, competing head-to-head with Smart Office Connexion for enterprise MPS contracts.
- Konica Minolta South Africa: Operates a South African business focused on managed print services, document management, and production print, directly competing with SOX in the enterprise MPS market.
- Nashua South Africa: Xerox's master distributor and managed print/document services provider in South Africa, directly competing with Smart Office Connexion across MPS, document management, and office automation for enterprise and SMB customers.
Regional players
- Toshiba South Africa (Multifunction & Managed Print): Sells multifunction printers, managed print, and document solutions in South Africa, competing in similar enterprise and SMB segments to Smart Office Connexion's core print business.
Emerging players
- Kyocera Document Solutions South Africa: Provides ECOSYS printers and managed document services in South Africa, overlapping with SOX's brand-neutral MPS and office automation offering.
- Sharp Electronics South Africa: Offers multifunction printers and managed print/digital workflow solutions in South Africa, competing for enterprise and SMB managed print contracts alongside SOX.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Smart Office Connexion Group social profiles
Digital presenceSmart Office Connexion Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smart Office Connexion Group leadership team
Management profileNumber of profiles
Smart Office Connexion Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smart Office Connexion Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smart Office Connexion Group
What does Smart Office Connexion Group do?
Smart Office Connexion Group provides managed print services (MPS) and managed document services (MDS), distributing and supporting multi-brand office automation equipment (printers, scanners, shredders), 3D printers and scanners, paper and office consumables, IT hardware/software, VoIP IP PABX systems, and office furniture, backed by a national service infrastructure spanning 30 South African locations with 375 technicians and over 500 support staff.
Is Smart Office Connexion Group a public or private company?
Smart Office Connexion Group is a private company. It is classified as unknown and is currently operating.
When was Smart Office Connexion Group founded?
Smart Office Connexion Group was founded in 1985. It employs 1,001 to 5,000 people.
Where is Smart Office Connexion Group based?
Smart Office Connexion Group is headquartered in Gauteng, South Africa, in the Africa region.
How does Smart Office Connexion Group make money?
Eight revenue lines are on record. Office Automation Hardware Sales are the primary driver. The others are managed Print Services (MPS) and Managed Document Services (MDS), paper and Office Consumables, 3D Printing Products and Services, IT and Telecoms Solutions, finance Solutions, quality Management Solutions and fever Screening and Thermal Solutions.
Who are Smart Office Connexion Group's main competitors?
Broad incumbents on record are HP South Africa, Canon South Africa and Xerox South Africa. Direct peers are Bidvest Office, Ricoh South Africa, Konica Minolta South Africa and Nashua South Africa. Toshiba South Africa (Multifunction & Managed Print) is listed as a regional player. Emerging players are Kyocera Document Solutions South Africa and Sharp Electronics South Africa.
Does Smart Office Connexion Group have an API?
No public API is recorded for Smart Office Connexion Group.
What industry is Smart Office Connexion Group in?
Smart Office Connexion Group's product category is Managed Print and Document Services. Its primary akta.pro industry code is BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals), with a secondary code of HDAEAGAA, Document Management Systems (DMS). Its NAICS code is 81121 and its SIC code is 3570.