Sundarban Courier Service
Sundarban Courier Service is Bangladesh's pioneer courier and parcel delivery company, founded in 1983. It operates 160+ branches, 500+ agents, and 600+ outlets across all 64 districts, serves 220 countries internationally, and runs a wholly-owned logistics subsidiary (SETS) to serve corporate, retail, e-commerce, and ICT-distribution customers.
- Company typePrivate
- Founded1983
- HeadquartersDhaka, Bangladesh
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What Sundarban Courier Service does
Sundarban Courier Service (Pvt.) Ltd. is a Bangladesh-based courier and parcel delivery company founded in 1983, headquartered at Dilkusha, Motijheel, Dhaka. The company operates a nationwide logistics network of 160+ branches, 500+ nominated agents, and 600+ outlets covering all 64 districts of Bangladesh, plus international delivery to approximately 220 countries. It employs 10,000+ staff and runs its own fleet of covered vans, supplemented by a separate subsidiary brand — Sundarban Express Transportation System (SETS), established in 1998 — which handles express transportation, COD/condition parcel services, mobile and ICT equipment distribution, and freight forwarding.
The company's service portfolio spans document delivery (envelopes of 01–200g at BDT 35 each), non-document/gift item delivery via color-coded poly-packs up to 3kg (BDT 110–220), Super Express urgent delivery (BDT 140–150), contract-based corporate document services for banks, insurers, telecoms, manufacturers and garment factories, Value Declared/COD collection across 110 branches, e-commerce delivery, and international inbound/outbound parcel services with customs clearing. The technology stack comprises a real-time tracking portal (tracking.sundarbancourierltd.com), a customer dashboard with OTP authentication, an Android mobile application, and a proprietary PCM (Pre Booking Client Management) web application for corporate clients and pre-booking partners.
Revenue is generated primarily through per-transaction fees for retail services and contract-based recurring fees for corporate accounts; international and logistics services are priced on shipment basis. The company maintains a dual GTM — enterprise field sales via dedicated corporate customer panels for banks, insurers, multinationals, garment factories and ICT distributors, and a retail/long-tail channel through over-the-counter outlets, self-service digital portals, a call center (16214), and Facebook community support. Ownership and strategic control rest with the Shanto-Mariam Foundation, which also controls SETS, a university (SMUCT), a newspaper, a fashion business, and a printing/packaging operation.
Sundarban Courier Service firmographics
Firmographics- Name
- Sundarban Courier Service
- Legal name
- Sundarban Courier Service (Pvt.) Ltd.
- Website
- https://sundarbancourierltd.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Sundarban Courier Service is Bangladesh's pioneer courier and parcel delivery company, founded in 1983. It operates 160+ branches, 500+ agents, and 600+ outlets across all 64 districts, serves 220 countries internationally, and runs a wholly-owned logistics subsidiary (SETS) to serve corporate, retail, e-commerce, and ICT-distribution customers.
- Ownership category
- akta.pro rank
Sundarban Courier Service industry classification
Industry- Product category
- Courier and Parcel Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (49221)
- SIC
- Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)
- akta.pro primary industry
- Airport & Intercity Same‑Day Hand‑Carry / Next‑Flight‑Out (NFO) (TLAAADAL)
- akta.pro secondary industries
- Secure Chain-of-Custody / High-Value B2B Courier (Electronics, Jewelry) (TLAAAEAJ), High‑Value / Secure Courier (Jewelry, Cash, Sensitive Items) (TLAAADAH)
Keywords
Where Sundarban Courier Service is headquartered
LocationHeadquarters
- HQ city
- Dhaka
- HQ country
- Bangladesh
- HQ region
- Asia
Offices3 records
Markets served
Sundarban Courier Service business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Document Delivery Service: Document delivery for both corporate and retail customers nationwide. Envelopes weighing 01 to 200 grams are serviced through 600+ outlets. Booking rate BDT 35 per document. Revenue is generated per-transaction on a per-document basis.
- Non-Document/Gift Item Delivery Service: Delivery service for items above 200 grams and up to 3.0 kg using three-sized color-coded poly-packs (Yellow, White, Blue). Offers both office delivery and home delivery options. Revenue is generated per-transaction based on weight tier and delivery type.
- Super Express Service: Premium expedited delivery service for urgent documents. Revenue is generated at higher per-transaction rates (BDT 140 office delivery, BDT 150 home delivery per envelope) compared to standard document service.
- Value Declared/COD Service: Cash collection service for e-commerce and condition parcel products. Collects value declared amounts from recipients through 110 branches and agency offices and returns funds to senders. Revenue likely generated as a percentage or fixed fee per collection.
- Document Corporate Service: Contract-based document delivery service for corporate customers including banks, insurance companies, multinational companies, phone companies, factories, and garment factories. Billed under negotiated contract rates.
- International Delivery Services: Door-to-door international delivery to approximately 220 countries with online tracking. Covers foreign inbound and outbound parcel services, air/sea freight, and customs clearing/forwarding. Revenue generated per international shipment.
- Logistics/Fleet Services: Own covered van fleet providing logistics services for both internal operations and external clients. Includes large and small vans depending on requirements. Revenue from freight and logistics service fees.
- Inbound/Outbound Services: Handles foreign remittance instruments through corresponding banks, work visa documents, official correspondences, and global document/gift item deliveries. Revenue generated per inbound or outbound shipment.
- Mobile & ICT Equipment Delivery: Specialized parcel service for mobile and ICT importers, distributors, manufacturers and vendors. Handles carton deliveries from factory/warehouse to retailers and service centers. Operates under corporate contract agreements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Document Service - Standard |
| Unit Pricing | Pay-as-you-go | Yellow Poly Pack - Weight 200g to 1000g |
| Unit Pricing | Pay-as-you-go | White Poly Pack - Weight 1001g to 2000g |
| Unit Pricing | Pay-as-you-go | Blue Poly Pack - Weight 2001g to 3000g |
| Unit Pricing | Pay-as-you-go | Super Express Service - Urgent Documents |
| Subscription | Multi-year contract | Document Corporate Service |
| Unit Pricing | Pay-as-you-go | International Delivery |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Sundarban Courier Service product offering
Product offeringCore offering
Sundarban Courier Service provides domestic and international courier, parcel, and logistics services across Bangladesh. It operates a nationwide network of 600+ outlets, 160+ branches, and 500+ nominated agents, serving both retail and corporate customers with document delivery, non-document/gift item delivery, super express urgent delivery, e-commerce delivery, value declared/COD collection, mobile/ICT equipment distribution, and international shipping to approximately 220 countries.
Product overview
Sundarban Courier Service operates as a comprehensive courier and logistics platform offering multiple interconnected services. The core SCS brand provides document delivery, non-document/gift item delivery, super express service, and corporate document services through over 600 outlets nationwide. A subsidiary brand, SETS (Sundarban Express Transportation System), launched in 1998, extends capabilities with general item delivery, COD services, international shipping to 220 countries, logistics with owned fleet, and freight forwarding. Value Declared Service and E-Commerce Service function across both brands. The company operates technology platforms including a Customer Dashboard, Tracking System, and PCM Web Application. The service network spans over 160 branches and 500+ agencies across Bangladesh.
Differentiator
Problem solved
Functional benefit
Products and services
- Document Service Document delivery service for both corporate and retail customers nationwide, handling envelopes weighing 01 to 200 grams distributed via 600+ outlets across Bangladesh. Booking rate is BDT 35 per document.
- Non Doc/Gift Item Service Delivery service for items above 200 grams and up to 3.0 kgs, using color-coded poly-pack options: Yellow Poly (200-1000g), White Poly (1001-2000g), and Blue Poly (2001-3000g), with separate office and home delivery rates.
- Super Express Service Fastest and most secured delivery service for urgent documents for retail and corporate customers. Envelope booking rate is BDT 140 for office delivery and BDT 150 for home delivery.
- Document Corporate Service Contract-based document delivery service provided to corporate customers including banks, insurance companies, multinational companies, phone companies, factories, industries, and garment factories.
- Value Declared Service Service through 160 branches and agency offices that collects value declared amounts against ecommerce and condition parcel products from recipients to return to senders.
- Mobile & ICT Equipment Service Parcel delivery service for mobile and ICT importers, distributors, manufacturers, and vendors, collecting cartons from factories/warehouses/offices and supplying to retailers and service centers.
- E-Commerce Service Carrier service connecting online sellers and buyers, serving as the link between suppliers and consumers/sellers in the ecommerce ecosystem.
- Sundarban Express Transportation System (SETS) Express transportation subsidiary under Shanto-Mariam Foundation offering general item delivery, condition parcel COD service, mobile/ICT equipment services, ecommerce service, value declared collection, logistics service, and international delivery to 220 countries via air/sea freight and CNF/freight forwarding.
- International Delivery Service Global delivery service covering approximately 220 countries with online tracking, competitive rates, air/sea freight, clearing/forwarding, and export/import services through partnerships with major global express companies.
- CNF & Freight Forwarding Service CNF (C&F) and freight forwarding services extended to valued and potential clients as part of single-point contact service offering.
- Logistics Service Own covered van fleet service for handling delivery for both internal services and external clients, with vehicles ranging from large to small vans based on requirements.
Companies that use Sundarban Courier Service
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Sundarban Courier Service technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Sundarban Courier Service partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Global Express CompaniescoreSundarban partners with the biggest and most renowned global express companies to provide international delivery to approximately 220 countries. These partnerships enable door-to-door and timely delivery with online tracking facilities and competitive rates. For air/sea freight, clearing/forwarding, and export/import services, Sundarban acts as a reliable singular service provider for both commercial and personal effect shipment.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Sundarban Courier Service competitors and assessment
Company assessmentMarket position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Sundarban Courier Service social profiles
Digital presenceSundarban Courier Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sundarban Courier Service leadership team
Management profileNumber of profiles
Sundarban Courier Service subsidiaries and ownership
Company hierarchySubsidiaries1 record
Sundarban Courier Service funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sundarban Courier Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sundarban Courier Service
What does Sundarban Courier Service do?
Sundarban Courier Service provides domestic and international courier, parcel, and logistics services across Bangladesh. It operates a nationwide network of 600+ outlets, 160+ branches, and 500+ nominated agents, serving both retail and corporate customers with document delivery, non-document/gift item delivery, super express urgent delivery, e-commerce delivery, value declared/COD collection, mobile/ICT equipment distribution, and international shipping to approximately 220 countries.
Is Sundarban Courier Service a public or private company?
Sundarban Courier Service is a private company. It is classified as family owned and is currently operating.
When was Sundarban Courier Service founded?
Sundarban Courier Service was founded in 1983. It employs 5,001 to 10,000 people.
Where is Sundarban Courier Service based?
Sundarban Courier Service is headquartered in Dhaka, Bangladesh, in the Asia region.
How does Sundarban Courier Service make money?
Nine revenue lines are on record. Document Delivery Service is the primary driver. The others are non-Document/Gift Item Delivery Service, super Express Service, value Declared/COD Service, document Corporate Service, international Delivery Services, logistics/Fleet Services, inbound/Outbound Services and mobile & ICT Equipment Delivery.
Does Sundarban Courier Service have an API?
No public API is recorded for Sundarban Courier Service.
What industry is Sundarban Courier Service in?
Sundarban Courier Service's product category is Courier and Parcel Delivery Services. Its primary akta.pro industry code is TLAAADAL, Airport & Intercity Same‑Day Hand‑Carry / Next‑Flight‑Out (NFO), with a secondary code of TLAAAEAJ, Secure Chain-of-Custody / High-Value B2B Courier (Electronics, Jewelry). Its NAICS code is 4921 and its SIC code is 4210.