What Stad Tongeren does

Stad Tongeren-Borgloon is a publicly funded municipal government entity located in the province of Limburg, Belgium, formed through the merger of the former municipalities of Tongeren and Borgloon effective January 1, 2025. It delivers statutory public services to residents and local businesses across six functional domains: life and family (Leven en gezin), business and economy (Ondernemen en economie), leisure (Vrije tijd), welfare and safety (Welzijn en veiligheid), work and mobility (Werken en mobiliteit), and housing and environment (Wonen en omgeving). The organization operates two administrative service centers — one in Tongeren (Maastrichterstraat 10, 3700) and one in Borgloon (Speelhof 10, 3840) — with 101–250 employees and a leadership structure accountable to elected officials under Belgian and Flemish regional governance. Services are funded through municipal taxation and government allocations; no commercial pricing applies.

The municipality's core digital platform consists of a citizen-facing web portal (tongeren-borgloon.be), an online document portal (eLoket), an appointment booking system, a citizen feedback/reporting system, and the Mijnstadsapp mobile application. Authentication is provided via the Flemish Citizen Profile (burgerprofiel) widget integration, and accessibility is supported through ReadSpeaker text-to-speech. Distribution is omnichannel, combining in-person service delivery, self-service digital channels, a monthly printed and digital city newspaper (Stadskrant), email newsletters, and social media presence on Facebook and Instagram. Cultural programming — including the MoMeNT Festival, Terrazza Muziekfestival, and the Gallo-Romeins Museum — functions as both a public amenity and a tourism and local commerce driver, supported by the ambi.pas/ambi.kado local loyalty program. Revenue mechanics are non-commercial: the entity does not sell products or services and is funded by public taxation and intergovernmental allocations rather than customer-paid contracts.

Name

Stad Tongeren

Legal name

Stad Tongeren-Borgloon

Website

https://www.tongeren.be/

Company type

Public

Operating status

Operating

Headcount range

101–250 employees

Short description

Stad Tongeren-Borgloon is a Belgian municipal government formed in 2025 through the merger of Tongeren and Borgloon, delivering statutory public services — civil registration, permits, welfare, mobility, and cultural programming — to residents and local businesses across its Limburg province territory.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Civic and Social Organizations (81341), Civic and Social Organizations (8134)

SIC

Services-Management Services (8741), Services-Educational Services (8200)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

akta.pro secondary industries

Local Education Authorities & Municipal Education Offices (EDADABAD), Convention & Exhibition Centers (Public Convention Centers, Civic Centers) (THAHAAAA)

Keywords

• Municipal government services
• Civic administration
• Public service delivery
• Civil registration services
• Cultural event programming

Headquarters

HQ city

Tongeren

HQ country

Belgium

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Distribution channels3 records

Marketing channels6 records

Core offering

Stad Tongeren-Borgloon is a municipal government entity providing public administration and civic services to residents and businesses of the Tongeren-Borgloon municipality in Belgian Limburg. Core offerings include civil registration (birth, marriage, death), identity and driving license issuance, environmental and building permits, waste management, mobility infrastructure, social welfare coordination, public safety via local police, business support (markets, permits, ambi.pas loyalty program), and cultural programming such as the MoMeNT Festival and Gallo-Romeins Museum exhibitions. Services are delivered through two physical administrative centers and digital self-service channels.

Product overview

Stad Tongeren-Borgloon operates a municipal services platform rather than a traditional technology product. The offering consists of a unified citizen services portal that integrates online administrative services (appointment booking, document requests, reporting), community information platforms (event calendar, newsletter, digital newspaper), and cultural event promotion. The platform connects residents with various city departments and services through a single web interface, supported by administrative centers in Borgloon and Tongeren. Key digital services include the eLoket for online documents, an appointment system, activity calendar, and citizen feedback mechanism.

Differentiator

Problem solved

Functional benefit

Products and services

• MoMeNT Festival A biennial arts and culture festival organized by Stad Tongeren-Borgloon, featuring performing arts, theater, music, visual arts, and film. Designed for residents and visitors of Tongeren-Borgloon and the wider Limburg region.
• Online Documenten (eLoket) A 24/7 digital self-service portal where citizens of Tongeren-Borgloon can request and manage personal municipal documents online.
• Afspraak Maken (Appointment Booking) Online appointment booking service allowing citizens to schedule visits to the Administratief centrum Borgloon or Administratief centrum Tongeren for documents, permits, and municipal services.
• Activiteitenkalender (UiT in Tongeren-Borgloon) Online event calendar platform listing community activities, festivals, and cultural events across Tongeren-Borgloon, including Terrazza Muziekfestival, Romeinenfestival, and museum exhibitions.
• Meldingen Systeem (Citizen Reporting) System that allows citizens of Tongeren-Borgloon to report municipal issues, submit complaints, and provide feedback to the local government.
• Nieuwsbrieven (Municipal Newsletter) Email newsletter subscription service delivering municipal news and activity announcements to residents and subscribers of Tongeren-Borgloon.
• Stadskrant (City Newspaper) Monthly printed and digital municipal newspaper published by Stad Tongeren-Borgloon, providing current municipal information and activity announcements to residents.
• Mijnstadsapp (City Mobile Application) Mobile application (mijnstadsapp.be) that provides residents of Tongeren-Borgloon with citizen engagement features and access to municipal information on mobile devices.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• ambi.pas/ambi.kado Partner BusinessesminorChannel Partner/ Reseller/ Distributor
• MoMeNT Festival PartnerscoreStrategic or Co-development Partner
• Gallo-Romeins MuseumcoreStrategic or Co-development Partner
• Cultural Centre de VelinxcoreStrategic or Co-development Partner

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Stad Gent (City of Ghent): Flemish municipal government providing similar citizen services, cultural programming, and digital administration. Comparable as a Belgian local authority with a comparable service portfolio and digital service portal (Gentse burgerprofiel integration).
• Stad Leuven (City of Leuven): Flemish municipal authority delivering comparable citizen services, cultural events, and urban development functions. Direct peer in scale and service model within the Flemish Region.
• Stad Brugge (City of Bruges): Flemish municipality with similar citizen-service delivery, cultural programming, and museum/heritage tourism assets. Strong comparability in cultural positioning and municipal service portfolio.
• Gemeente Hasselt: Capital of the same Belgian province (Limburg) as Tongeren-Borgloon, providing directly comparable municipal services, cultural events, and digital citizen administration in an adjacent jurisdiction.
• Stad Mechelen (City of Mechelen): Flemish city of similar mid-scale size providing citizen services, cultural programming, and digital portals. Comparable municipal operating model in the Flemish Region.
• Gemeente Kortrijk: Belgian/Flemish municipality providing equivalent municipal services, citizen engagement tools, and cultural event programming within the same Belgian governance framework.
• Stad Oostende (City of Ostend): Mid-sized Flemish coastal municipality with comparable citizen-service delivery, cultural events calendar, and municipal digital infrastructure. Comparable scope and scale within the Flemish Region.

Broad incumbents

• Stad Antwerpen (City of Antwerp): Larger Flemish metropolitan municipality offering an overlapping service portfolio (civil registration, permits, cultural programming, social services) at greater scale, but operating under the same Flemish governance framework.
• Ville de Liège: Larger Walloon-region Belgian municipality operating an analogous municipal services portfolio and cultural programming, but in a different language/community framework than the Flemish-governed Tongeren-Borgloon.

Others

• Gallo-Romeins Museum: Strategic cultural partner of Stad Tongeren-Borgloon, the regional Roman-heritage museum that anchors the city's cultural tourism offering. Related as a core ecosystem asset, not a competing municipality.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TongerenBorgloon1
• Instagraminstagram.com/tongeren_borgloon
• Xx.com/stadtongeren

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stad Tongeren