Medphone
Medphone AG is a physician-owned, 24/7 emergency call center in Switzerland, providing medical triage, rescue coordination, and physician-practice back-office services across the cantons of Bern and Luzern for 2.1 million residents and 2,500 collaborating physicians.
- Company typePrivate
- Founded2004
- HeadquartersBern, Switzerland
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Medphone does
Medphone AG is a physician-owned emergency call center headquartered in Bern, Switzerland, founded in 2004 on the initiative of the Aerztegesellschaft des Kantons Bern (Medical Association of Canton Bern) and operated continuously since. The company runs a 24/7, 365-days-a-year telephone triage and emergency coordination service for the cantons of Bern and Luzern, serving a catchment population of approximately 2.1 million residents. Its core product is medical first consultation: trained healthcare professionals (25 staff) answer incoming calls, triage symptoms, advise on appropriate next steps, coordinate direct hospital admissions, and independently dispatch rescue services when required. Around this core, Medphone operates a portfolio of operational modules including electronic duty scheduling for on-call physicians, automatic caller recognition, digital navigation assistance for emergency deployment, after-hours call reception, and appointment scheduling.
The business model rests on three revenue streams: (1) usage-based fees from patients calling the premium 0900 emergency numbers (CHF 3.23/min in Bern, CHF 3.50/min in Luzern), (2) subscription-like contributions from the medical profession / collaborating physicians, and (3) managed-services contracts with third parties — Spitex home care, Vitatel personal emergency response, Pallifon/Palliative Bern, Concordia health insurance (via ConcordiaMed), Sirmed first-aid training, and corporate clients including PostFinance, Sonceboz, Geistlich Pharma, Energie Wasser Bern, Fresucare, and Chiropraktik Bern. Medphone collaborated with approximately 2,500 physicians and handled 83,000 calls in 2023. GTM is direct and relationship-driven: enterprise field sales into physician practices, healthcare organizations, insurance telephone services, and corporate/KMU occupational health buyers, supported by a German/French bilingual website. A planned end-2026 liquidation was cancelled in June 2026 after a continuity solution was found, and the company is currently operating.
Medphone firmographics
Firmographics- Name
- Medphone
- Legal name
- MEDPHONE AG
- Website
- https://medphone.ch
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medphone AG is a physician-owned, 24/7 emergency call center in Switzerland, providing medical triage, rescue coordination, and physician-practice back-office services across the cantons of Bern and Luzern for 2.1 million residents and 2,500 collaborating physicians.
- Ownership category
- akta.pro rank
Medphone industry classification
Industry- Product category
- Emergency Medical Services / Telephone Triage
- NAICS
- All Other Outpatient Care Centers (621498)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Medical Information Services (MI Contact Centers) (HLAGALAE)
- akta.pro secondary industry
- After-Hours & Walk-In Primary Care Clinics (HLAFADAH)
Keywords
Where Medphone is headquartered
LocationHeadquarters
- HQ city
- Bern
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
Medphone business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medical Society Contributions: Financing through contributions from the medical profession and physicians using the service
- Patient Emergency Phone Line: Revenue from patients using the paid emergency phone number (CHF 3.23-3.50 per minute depending on canton)
- Third-Party Services: Services provided to external organizations including Spitex, insurance companies, corporations, and care providers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Canton Bern emergency line |
| Usage-based | Pay-as-you-go | Canton Luzern emergency line |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Medphone product offering
Product offeringCore offering
MEDPHONE AG operates a physician-owned 24/7 emergency call center delivering medical first consultation, triage, and urgent care coordination for residents of Swiss cantons Bern and Luzern. The company also provides backoffice services to physicians (electronic duty scheduling, automatic call recognition, call forwarding, appointment scheduling) and corporate emergency support services to companies, insurers, and care organizations.
Product overview
MEDPHONE is a single unified emergency call center service (ärzteeigene Notrufzentrale) founded in 2004 by the Medical Association of the Canton of Bern. The core product is the 24/7 physician-owned emergency call center providing medical first consultation and triage for patients. The service portfolio includes multiple operational modules: Backoffice Services for Emergency Practices (with call forwarding, duty scheduling, and appointment management), Electronic Duty Scheduling, Automatic Caller Recognition, Medical First Consultation, Direct Hospital Admission Coordination, Emergency Rescue Services Coordination, Digital Emergency Navigation Assistance, Electronic Calendar Management, and After-Hours Call Reception. Additionally, MEDPHONE offers Corporate Emergency Support Services for businesses. The company serves the cantons of Bern and Luzern, collaborating with approximately 2,500 physicians and handling 83,000 calls annually in 2023, covering a population of 2.1 million people.
Differentiator
Problem solved
Functional benefit
Products and services
- MEDPHONE Emergency Call Center (24/7, 365 days) Physician-owned 24/7 emergency call center providing medical first consultation, triage, and coordination of urgent medical care for patients in Swiss cantons of Bern and Luzern. Reached via paid 0900 emergency numbers.
- Backoffice Services for Emergency Practices Administrative and operational support services for ambulatory physicians and medical practices, including call forwarding, electronic duty scheduling, automatic call recognition, digital navigation support for emergency deployments, administrative procedures for direct hospital admissions, electronic calendar management, direct appointment scheduling, and after-hours call reception.
- Corporate Emergency Support Services (Firmen/KMU) B2B service offering for companies and small/medium enterprises covering simple complaint advice, support during unclear or emergency situations (including emergency doctor and ambulance coordination), backup support for in-company first responders (Betriebssanität), development or review of emergency plans, and coordination of on-site first-aid courses and trainings.
Quantifiable outcome
- 83000 calls received in 2023
- +2 more outcomes
Companies that use Medphone
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles4 records
Medphone technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Medphone partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core, major and minor.
- Spitex SchweizcoreRound-the-clock accessibility for patients and their relatives through MEDPHONE's call forwarding service. Spitex home care organization partners with MEDPHONE for after-hours patient support.
- VitatelcoreMEDPHONE serves as the emergency call center for Vitatel's emergency response system, providing medical immediate assistance at the touch of a button.
- PallifoncoreMEDPHONE organizes telephone emergency consultation for palliative patients, their relatives, and caregivers in Canton Bern.
- Palliative BerncoreMEDPHONE operates the free emergency hotline (Pallifon) for palliative patients in Canton Bern 24/7.
- PostFinancemajorMEDPHONE provides medical emergency consultation for employees at PostFinance locations, offering internal first responders and rescue services support as needed.
- ViVA BetreuungmajorMEDPHONE provides professional support as a complement for ViVA Betreuung's clients and their relatives in emergency situations around the clock.
- ConcordiaMedmajorConcordiaMed provides telephone health consultation for Concordia-insured individuals. MEDPHONE supports ConcordiaMed during nights and high call volume periods.
- SoncebozminorMEDPHONE supports first responders at various Sonceboz production facilities during interventions for illness or care situations.
- SirmedmajorMEDPHONE ensures 24/7 telephone specialist consultation for Sirmed's clients. First responders in companies receive support for medical emergencies and decision assistance.
- Geistlich PharmaminorOutside business hours, weekends and public holidays, MEDPHONE coordinates Geistlich Pharma's internal medical emergency calls. First responders receive professional and organizational support.
- Energie Wasser Bern (ewb)minorMEDPHONE is the contact point for medical questions for all ewb employees during work and free time, supporting assessment of acute emergencies.
- FresucareminorMEDPHONE advises Fresucare's clinical nutrition homecare clients outside office hours and handles replacement deliveries for defective feeding or infusion pumps.
- Chiropraktik BernmajorMEDPHONE serves as the emergency call center for Bernese Chiropractors on weekends and public holidays, treating acute musculoskeletal complaints.
Scale indicators7 records
Recent moves4 records
Expansion highlights4 records
Medphone competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Medphone social profiles
Digital presenceMedphone financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medphone leadership team
Management profileNumber of profiles
Profiles3 records
Medphone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medphone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medphone
What does Medphone do?
MEDPHONE AG operates a physician-owned 24/7 emergency call center delivering medical first consultation, triage, and urgent care coordination for residents of Swiss cantons Bern and Luzern. The company also provides backoffice services to physicians (electronic duty scheduling, automatic call recognition, call forwarding, appointment scheduling) and corporate emergency support services to companies, insurers, and care organizations.
Is Medphone a public or private company?
Medphone is a private company. It is classified as management employee owned and is currently operating.
When was Medphone founded?
Medphone was founded in 2004. It employs 11 to 50 people.
Where is Medphone based?
Medphone is headquartered in Bern, Switzerland, in the Europe region.
How does Medphone make money?
Three revenue lines are on record. Medical Society Contributions are the primary driver. The others are patient Emergency Phone Line and third-Party Services.
Does Medphone have an API?
No public API is recorded for Medphone.
What industry is Medphone in?
Medphone's product category is Emergency Medical Services / Telephone Triage. Its primary akta.pro industry code is HLAGALAE, Medical Information Services (MI Contact Centers), with a secondary code of HLAFADAH, After-Hours & Walk-In Primary Care Clinics. Its NAICS code is 621498 and its SIC code is 8000.