Safelite Solutions

What Safelite Solutions does

Safelite Solutions is the B2B claims management subsidiary of Safelite Group, Inc., providing end-to-end glass claim administration for more than 200 insurance carriers and commercial fleet operators across the United States, including 18 of the top 30 property and casualty insurance companies. Founded in 1947 in Wichita, Kansas, the company has grown into the largest vehicle glass repair and replacement brand globally under Belron ownership (acquired 2007), operating from its Columbus, Ohio headquarters with approximately 16,000 associates nationwide.

The core offering is the Glass Claim Journey platform, which manages the full claims lifecycle from first notice of loss (FNOL) through scheduling, service delivery, invoicing, and reporting. The platform is supported by five networked contact centers with 3,150 customer service representative seats covering four U.S. time zones with claimed zero system-outage history, and a distribution network of over 7,500 MobileGlassShops and facilities. Proprietary technology components include an omni-channel FNOL system (phone, web, IVR, chat, texting, social), the Simple Parts Selection (SPS) VIN-to-part mapping tool, a proprietary ADAS recalibration database (developed with Bosch), the ClaimGo Auto photo-based self-service app, and an instant payment integration with Ingo Money. Adjacent modules include fraud prevention services delivered through a Strategic Partnership with the National Insurance Crime Bureau, desk review for appraisal accuracy, and marketing communications support for carrier clients.

The business model is enterprise B2B, with revenue generated through transaction-based and contracted service fees per claim handled, professional services for fraud and desk review work, and negotiated multi-year contracts with insurance carriers and fleet operators. Pricing is not publicly disclosed. The company serves two primary verticals: insurance carriers (FNOL intake, service coordination, fraud detection, reporting) and commercial fleets (mobile service, custom portals, repair-rate optimization). Safelite Solutions is wholly owned by Belron, a multinational vehicle glass group operating in 40 countries, and operates as a private subsidiary with no public financials disclosed.

Name

Safelite Solutions

Legal name

Safelite Group, Inc.

Website

https://safelitesolutions.com

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Safelite Solutions is the B2B claims management subsidiary of Safelite Group (owned by Belron) that provides end-to-end glass claim administration — from FNOL through service, invoicing, and reporting — to over 200 U.S. insurance carriers and commercial fleet operators via contact centers and a 7,500-shop service network.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Insurance Claims Intake & FNOL Support (BPAAAFAA)

akta.pro secondary industries

Claims Intake, FNOL & Adjudication Support Centers (BPAAAAAH), Claims Management & Digital FNOL Platforms (FSAGAGAC), Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

Keywords

• Claims management services
• Insurance claims processing
• Auto glass repair
• First notice of loss
• Fleet management services

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Claims Management Services: Safelite Solutions provides end-to-end claims management services to insurance and fleet companies, handling FNOL intake, scheduling, service coordination, invoicing, and reporting. Revenue is generated through service fees per transaction or contracted pricing arrangements with insurance and fleet clients.
2. Fraud Prevention and Desk Review Services: Specialized claims support services including fraud inspection, investigation of fraudulent claims, and appraisal accuracy reviews, billed as professional services to insurance clients.
3. Marketing Services: Data collection, analysis, and marketing communications support for insurance carriers and fleets, helping clients develop insights and promote their claim services programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Safelite Solutions provides end-to-end glass claim management services to insurance carriers and fleet operators, handling First Notice of Loss (FNOL) intake, scheduling, service coordination, invoicing, and reporting. The company operates a network of over 7,500 affiliated glass shops and five networked contact centers covering four U.S. time zones, supplemented by proprietary tools such as Simple Parts Selection (SPS), the ADAS recalibration database, and the ClaimGo Auto app. Services are delivered to more than 200 insurance and fleet clients under negotiated multi-year contracts.

Product overview

Safelite Solutions operates as a comprehensive end-to-end insurance and fleet claims management platform rather than a single product. The core offering is the Glass Claim Journey platform, which manages claims from FNOL through invoicing and reporting, supported by Digital Claims Solutions for self-service scheduling and shop selection. The portfolio includes support modules for Fraud Prevention, Desk Reviews, and Marketing Services. Proprietary tools include Simple Parts Selection (SPS) for VIN-to-part mapping, the ClaimGo Auto app for photo-based claims submission, and Instant Payment capability via Ingo Money integration. Contact Center Operations spanning four U.S. time zones provides human support across all channels. ADAS Recalibration services (offered through sister company Safelite AutoGlass) handle recalibration during windshield replacement. The platform serves over 200 insurance and fleet clients managing more than 6 million policyholders annually through a network of over 7,500 glass shops.

Differentiator

Problem solved

Functional benefit

Products and services

• End-to-End Glass Claim Management Comprehensive glass claim management services spanning the entire claims process from first notice of loss (FNOL) through service, invoicing, and reporting for more than 200 leading insurers and fleets.
• Glass Claim Journey Multi-stage process including FNOL contact, scheduling, pre-service touchpoints, service delivery, post-service surveys, invoicing, and reporting across omni-channel interactions.
• Digital Claims Solutions Digital tools including self-service scheduling, agency advantage, and shop selection capabilities that customize the glass claim experience for insurance carriers and fleet clients.
• Contact Center Operations Networked contact center support with fully redundant facilities covering four U.S. time zones, featuring omni-channel FNOL, skilled workforce trained on client culture, and uninterrupted service adhering to all ISO disciplines.
• Fraud Prevention Services Discovery and investigation services for suspected fraud at any stage of the claims process, utilizing professional and innovative systems through a strategic partnership with the National Insurance Crime Bureau (NICB).
• Desk Reviews Desk review service ensuring appraisal accuracy and best repair possible with best-in-class cycle time, with priority reviews completed within three hours; performed since 1998.
• Marketing Services Customer insights through data collection and analysis, plus marketing communications support for developing plans to promote claim services programs to employees, agents, policyholders, fleet managers, or drivers.
• ADAS Recalibration Advanced Driver Assistance Systems recalibration services for vehicles equipped with safety systems requiring recalibration during windshield replacement, delivered through a proprietary vehicle database enabling single-visit replacement and recalibration.
• ClaimGo Auto App Digital photo self-service solution enabling customers to process minor auto physical damage claims and receive repair estimates quickly through a mobile application.
• Simple Parts Selection (SPS) Proprietary tool that maps vehicle identification number (VIN) to factory-installed parts, streamlining the part selection process for vehicle glass.
• Instant Payment via Ingo Money Instant claim payment capability through partnership with Ingo Money, enabling customers to receive payment seconds after estimate completion for minor auto physical damage claims to debit/credit cards, Amazon, PayPal, or physical cash-out locations.

Quantifiable outcome

• 98%+ policyholder satisfaction with Safelite shop service, influencing auto policy renewal decisions
• +4 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core and strategic.

• Ingo MoneycoreTechnology or Integration · 6 August 2018Safelite Solutions partnered with Ingo Money to provide instant payment processing for minor auto physical damage claims. The integration enables customers to receive instant claim payments to their chosen account (debit/credit cards, Amazon, PayPal, or physical cash-out locations) seconds after an estimate is completed, accelerating the auto claims process to hours instead of days.
• BoschstrategicTechnology or Integration · 17 October 2016Safelite AutoGlass (sister company) partnered with Bosch, the world's largest automotive supplier, to introduce ADAS recalibration tools. This collaboration enabled Safelite to develop recalibration capabilities covering approximately 90% of vehicle makes by mid-2017, providing customers with one-stop solutions for windshield replacement and recalibration.
• National Insurance Crime Bureau (NICB)coreStrategic or Co-development PartnerSafelite Solutions is a Strategic Partner of the National Insurance Crime Bureau, utilizing professional and innovative systems for fraud inspection and investigation of fraudulent claims. This partnership has enabled the company to save the industry more than $12 million annually through proactive fraud detection services.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights3 records

Customer concentration

• LinkedInlinkedin.com/company/safelite-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Safelite Solutions