PatientCentra
SubjectWell is a US-based enterprise platform-plus-services company that recruits patients for clinical trials using a proprietary 15M+ patient network, multilingual Patient Companions across 36 countries, and the SubjectWell+ Platform, serving pharma sponsors, CROs, sites, and brand marketers.
- Company typePrivate
- Founded-
- HeadquartersWaltham, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What PatientCentra does
SubjectWell is a US-based enterprise healthcare technology and services company focused on patient recruitment and site enablement for clinical trials. Its core offering is the SubjectWell+ Platform, a unified system that combines technology with a proprietary Patient Network of more than 15 million patients, clinically trained multilingual Patient Companions, creative and translation services, and an extensive partner network spanning more than 15,000 sites across 102 countries. The platform is delivered through named solutions — Patient Recruitment Solutions, Study Connect, Direct Connect, Brand Connect, and the OneView Portal — and is complemented by a suite of clinical support services including Full-Site Support, Patient Care and Trial Retention, Virtual Waiting Room, Recruitment Simulation, Secondary Screening, and Translations. These services are executed by 80+ clinically trained Patient Companions deployed across 36 countries and 22 languages.
The company sells to four primary customer segments: pharmaceutical and biotech sponsors, contract research organizations (CROs), clinical research sites and site networks, and brand marketers and agencies. Its commercial model combines professional services (full-site support, patient care, secondary screening, translations, and virtual waiting room) with platform and module subscriptions (SubjectWell+ Platform, OneView Portal, Study Connect, Direct Connect, Brand Connect). Pricing is not publicly disclosed; all engagements are structured as custom enterprise contracts, typically multi-year and tailored to specific study requirements, therapeutic areas, and geographic scope. Go-to-market is enterprise field sales with direct account engagement, supported by content marketing, case studies, white papers, and a dedicated client portal.
SubjectWell claims operational scale of 1,500+ completed studies, 500,000+ patient referrals, 400+ therapeutic areas covered, and 30% enrollment acceleration versus baseline — metrics it uses to position against the industry statistic that roughly 80% of clinical trials fail to meet enrollment timelines, contributing to an estimated $40 billion in annual industry losses. The company's 2025 product roadmap is led by the OneView Portal launch, designed to centralize and streamline recruitment operations.
PatientCentra firmographics
Firmographics- Name
- PatientCentra
- Legal name
- SubjectWell
- Website
- https://patientcentra.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SubjectWell is a US-based enterprise platform-plus-services company that recruits patients for clinical trials using a proprietary 15M+ patient network, multilingual Patient Companions across 36 countries, and the SubjectWell+ Platform, serving pharma sponsors, CROs, sites, and brand marketers.
- Ownership category
- akta.pro rank
PatientCentra industry classification
Industry- Product category
- Clinical Trial Patient Recruitment Services
- SIC
- Services-Commercial Physical & Biological Research (8731)
- akta.pro primary industry
- Clinical Trial Patient Recruitment & Retention (HLAGACAD)
- akta.pro secondary industries
- Patient Recruitment, Site Feasibility & Trial Enablement CROs (HLAGAAAI), Site & Investigator Platforms (Site Payments, Feasibility, Activation) (HLACAOAJ)
Keywords
Where PatientCentra is headquartered
LocationHeadquarters
- HQ city
- Waltham
- HQ country
- United States
- HQ region
- North America
Markets served
PatientCentra business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Patient Recruitment Services: Full suite of patient recruitment services including full-site support, patient care and trial retention, virtual waiting room, recruitment simulation, secondary screening, and translations. Services are designed to relieve site burden and ensure patient engagement throughout clinical trials.
- Platform Solutions: Technology platform solutions including SubjectWell+ platform, OneView Portal, Study Connect, and Direct Connect for patient recruitment and site enablement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise custom pricing |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
PatientCentra product offering
Product offeringCore offering
SubjectWell delivers patient recruitment and site enablement solutions for clinical trials through the SubjectWell+ Platform, a Patient Network of 15 million+ patients, and a suite of services including Full-Site Support, Patient Companions, Virtual Waiting Room, Recruitment Simulation, Secondary Screening, and Translations. The company connects patients with clinical trials and new treatments across 102 countries, serving pharmaceutical sponsors, CROs, sites, and brand marketers.
Product overview
SubjectWell offers a unified platform-plus-services model centered on the SubjectWell+ Platform, which delivers patient recruitment and site enablement solutions powered by a Patient Network of 15 million+ patients, robust technology, and an extensive partner network. The core platform encompasses named solutions including Patient Recruitment Solutions, Study Connect, Direct Connect, Brand Connect, and the OneView Portal. These are supplemented by a suite of clinical support services: Full-Site Support, Patient Care & Trial Retention, Virtual Waiting Room, Recruitment Simulation, Secondary Screening, and Translations — all delivered through clinically trained multilingual Patient Companions across 36 countries. The portfolio collectively serves sponsors, CROs, sites, site networks, and brand marketers across 102 countries.
Differentiator
Problem solved
Functional benefit
Brands
- SubjectWell+ Platform: A comprehensive patient recruitment and site enablement platform paired with advanced commercial capabilities to connect patients with clinical trials and new treatments.
- Study Connect
- Direct Connect
- Brand Connect
Products and services
- Patient Recruitment Solutions Full suite of patient recruitment solutions designed to accelerate enrollment, improve site performance, and optimize study outcomes for sponsors, CROs, site networks, and brand marketers across 102 countries.
- Study Connect A patient recruitment solution under the Patient Recruitment Solutions umbrella enabling direct connection and engagement between patients and clinical trial sites.
- Direct Connect A patient recruitment solution enabling direct connection between patients and clinical trial sites, streamlining enrollment workflows.
- Brand Connect Commercial solution allowing brand marketers and agencies to leverage SubjectWell's engaged patient populations to market products directly to patients.
- OneView Portal A portal designed to transform and streamline patient recruitment by providing a centralized view and management interface for recruitment operations.
- Full-Site Support The most comprehensive service for relieving site burden. Clinically trained and multilingual Patient Companions provide administrative support including patient communication, transportation logistics, Medical Records Retrieval and review, phone screening to assess patient eligibility, and Site Visit Scheduling.
- Patient Care & Trial Retention End-to-end support for patients throughout the clinical trial process, from recruitment through study close, ensuring patients stay informed, engaged, and valued.
- Virtual Waiting Room Keeps patients engaged and prepared when sites are overloaded or not yet ready. Manages complex systems like CAR-T, lab result dependencies, or flare-ups while reducing dropouts and improving the overall patient experience.
- Recruitment Simulation Gathers insights that improve the patient experience during the patient recruitment process.
- Secondary Screening Reduces site effort and time for sites to arrange follow-up with referrals. SubjectWell's Patient Companions schedule the site screening call for patients.
- Translations Eases global and multi-country study onboarding with translation of IRB/EC-approved English trial recruitment materials to languages needed for the study.
- Patient Companions Clinically trained and multilingual patient companion services providing comprehensive administrative support including patient communication, transportation logistics, Medical Records Retrieval and review, phone screening for patient eligibility assessment, and Site Visit Scheduling. Available across 36 countries in 22 languages.
Quantifiable outcome
- 30% enrollment acceleration
- +4 more outcomes
Companies that use PatientCentra
Customer profileSegments5 records
Ideal customer profiles4 records
PatientCentra technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
PatientCentra partnerships and signals
Strategic signalScale indicators12 records
Recent moves5 records
Expansion highlights5 records
PatientCentra competitors and assessment
Company assessmentOthers
- Medidata Solutions (Dassault Systèmes): Clinical trial technology platform providing EDC, eCOA, and trial-operations software that integrates with — but does not directly replace — SubjectWell's patient recruitment and site enablement services.
- PPD (Thermo Fisher Scientific): Global CRO owned by Thermo Fisher offering patient recruitment and site support services that compete with SubjectWell, particularly on large multi-therapeutic enterprise programs.
- Veeva Systems: Cloud software provider for life sciences including clinical trial operations (Veeva Vault Clinical), an adjacent technology ecosystem that competes for the same sponsor budgets and overlaps with platform-based trial enablement.
- Oracle Health Sciences (Clinical One / Siebel CTMS): Clinical trial technology suite (EDC, CTMS, RTSM) used by sponsors and CROs, operating in an adjacent layer to SubjectWell's patient recruitment and site enablement focus.
Emerging players
- Curebase: Decentralized trial platform with virtual site capabilities and integrated patient recruitment, overlapping with SubjectWell on technology-enabled recruitment and remote trial conduct.
- Science 37: Decentralized clinical trial operator with its own patient recruitment and direct-to-patient engagement model, competing with SubjectWell for studies that prioritize remote/virtual recruitment.
Broad incumbents
- ICON plc: Major global CRO offering integrated clinical trial services including patient recruitment and feasibility, competing with SubjectWell across enterprise sponsor and CRO-segment deals.
- Parexel: Full-service CRO with dedicated patient recruitment capabilities and site networks that compete with SubjectWell for sponsor budgets, especially on large multi-country studies.
- IQVIA: Large global CRO with an embedded patient recruitment and site enablement practice that competes head-to-head with SubjectWell for sponsor recruitment budgets, though as part of a much broader services portfolio.
Direct peers
- Trialbee: Direct competitor offering patient recruitment, enrollment, and engagement solutions for clinical trials across sponsors and CROs, with a similar platform-plus-services model targeting the same buyer segments as SubjectWell.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
PatientCentra social profiles
Digital presencePatientCentra financial estimates
Financial estimateRevenue estimate
Valuation estimate
PatientCentra leadership team
Management profileNumber of profiles
PatientCentra funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PatientCentra M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PatientCentra
What does PatientCentra do?
SubjectWell delivers patient recruitment and site enablement solutions for clinical trials through the SubjectWell+ Platform, a Patient Network of 15 million+ patients, and a suite of services including Full-Site Support, Patient Companions, Virtual Waiting Room, Recruitment Simulation, Secondary Screening, and Translations. The company connects patients with clinical trials and new treatments across 102 countries, serving pharmaceutical sponsors, CROs, sites, and brand marketers.
Is PatientCentra a public or private company?
PatientCentra is a private company. It is classified as unknown and is currently operating.
When was PatientCentra founded?
PatientCentra was founded in -1. It employs 11 to 50 people.
Where is PatientCentra based?
PatientCentra is headquartered in Waltham, United States, in the North America region.
How does PatientCentra make money?
Two revenue lines are on record. Patient Recruitment Services are the primary driver. The others are platform Solutions.
Who are PatientCentra's main competitors?
Others on record are Medidata Solutions (Dassault Systèmes), PPD (Thermo Fisher Scientific), Veeva Systems and Oracle Health Sciences (Clinical One / Siebel CTMS). Emerging players are Curebase and Science 37. Broad incumbents are ICON plc, Parexel and IQVIA. Trialbee is listed as a direct peer.
Does PatientCentra have an API?
No public API is recorded for PatientCentra.
What industry is PatientCentra in?
PatientCentra's product category is Clinical Trial Patient Recruitment Services. Its primary akta.pro industry code is HLAGACAD, Clinical Trial Patient Recruitment & Retention, with a secondary code of HLAGAAAI, Patient Recruitment, Site Feasibility & Trial Enablement CROs. Its SIC code is 8731.