Windsor Arms Hotel

What Windsor Arms Hotel does

Windsor Arms Hotel is a privately-held luxury boutique hotel located at 18 St. Thomas Street in Toronto's Yorkville neighborhood, originally built in 1927 and completely rebuilt in 1999. The property offers approximately 27 suites across eight categories ranging from 550 sq ft Junior Suites to a 1,550 sq ft Windsor Suite, with all accommodations featuring L'Occitane amenities, Nespresso machines, butler service, and complimentary WiFi.

The hotel operates an integrated hospitality platform spanning accommodations, four on-site dining venues (Gatsby restaurant, the Tea Room for high tea, and COR-certified kosher concepts Chagall and Savion), a full-service spa across the fourth and fifth floors with a heated saltwater Bromine pool, Salt Cave, and fitness center, plus multiple event spaces including the 500-standing-capacity Courtyard. Bookings are processed through WebRez for rooms, OpenTable for dining, and Fresha for spa, while gift cards are sold via SilverPay. A sister-property partnership with Eganridge Inn and Country Club on Sturgeon Lake extends the brand into a 300-guest country estate venue approximately 100 minutes from Toronto.

The business model combines per-night accommodation revenue, per-cover dining pricing (afternoon tea at $70-$85 per person, cocktail menu priced $12-$18), transaction-based spa and treatment fees, bespoke event and wedding packages including full-day exclusive buyouts, and gift card sales. Customer segments include luxury travelers, wedding couples, corporate event hosts, dining enthusiasts, and spa and wellness seekers, served through a sales-led, high-touch GTM emphasizing personalized service and direct reservations.

Name

Windsor Arms Hotel

Legal name

Windsor Arms Hotel

Website

https://windsorarmshotel.com

Company type

Private

Founded year

1927

Operating status

Operating

Headcount range

11–50 employees

Short description

Windsor Arms Hotel is a privately-held luxury boutique hotel in Toronto's Yorkville offering 27 suites, four dining venues, a full-service spa, and event spaces, serving affluent travelers, wedding couples, corporate clients, and dining and spa patrons.

Ownership category

akta.pro rank

Product category

Luxury Boutique Hotels

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Integrated Full-Service Hotel Complexes (Mixed-Use) (THAGAAAL)

akta.pro secondary industry

Hotel & Resort Restaurants (THAFACAH)

Keywords

• Luxury boutique hotel
• Hotel spa services
• Wedding event venue
• Afternoon tea service
• Kosher fine dining

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Guest Accommodations: Revenue from room and suite bookings at the Windsor Arms Hotel. The hotel features multiple suite categories including Junior Suite, Corner Suite, Sultan Suite, Two Bedroom Suite, Windsor Suite, Yorkville Suite, and Deluxe Suite. Butler service, L'Occitane amenities, and Nespresso maker are included.
2. Dining Venues: Revenue from multiple on-site dining options: Gatsby restaurant (breakfast, lunch, dinner 7AM-11PM daily), Chagall (dairy-free kosher restaurant, COR certified, dinner Sunday-Thursday), Savion Kosher Dining (dinner Sunday-Thursday, 5-8PM), and the Tea Room (afternoon high tea daily).
3. Spa and Wellness Services: Revenue from spa treatments including body treatments, deep tissue massages, facials, manicures, pedicures, and personal training services. Spa facilities include a heated saltwater pool, Salt Cave, fitness center, and couples massage room. Fitness centre membership access is also offered.
4. Meetings, Events, and Weddings: Revenue from hosting corporate events, weddings, social gatherings, and private functions in venue spaces including The Courtyard (up to 500 standing), Gatsby Restaurant, St. Thomas Room, and Sultan Room. The hotel offers comprehensive event planning services including menu design, décor execution, and full catering.
5. Gift Cards: Revenue from sale of gift cards through SilverPay platform.
6. Eganridge Country Estate: Revenue from the sister property Eganridge Inn and Country Club, a luxury country estate located 100 minutes from Toronto on Sturgeon Lake, accommodating up to 45 guests with banquet and dining facilities for up to 300 guests.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Windsor Arms Hotel is a luxury boutique hotel located in Toronto's Yorkville neighborhood, offering eight distinct suite categories (550–1,550 sq ft) with butler service, a full-service spa with a Salt Cave and heated saltwater pool, four dining venues (Gatsby restaurant, Tea Room, Chagall kosher restaurant, Savion kosher dining), and multiple event spaces for weddings, corporate functions, and private gatherings. The hotel also operates Eganridge Inn and Country Club, a sister country estate property on Sturgeon Lake.

Product overview

Windsor Arms Hotel is a boutique hotel offering a unified portfolio of luxury accommodations, wellness, and dining experiences. The core offering includes eight distinct suite types (Sultan Suite, Corner Suite, Two Bedroom Suite, Windsor Suite, Junior Suite with various configurations, Yorkville Suite, and Deluxe Suite) ranging from 550 to 1,550 sq ft, all featuring L'Occitane amenities, Nespresso makers, butler service, and complimentary wireless internet. The wellness portfolio comprises a full-service spa with heated saltwater pool and Salt Cave. Dining offerings include Gatsby Restaurant, the iconic Tea Room for Afternoon/High Tea, Chagall (dairy-free kosher), and Savion (strictly kosher under COR supervision). Event spaces include the Courtyard (up to 500 standing), St. Thomas Room, Sultan Room, and the affiliated Eganridge Resort country estate. All services are bookable through integrated platforms including WebRez for hotel reservations, OpenTable for dining, Fresha for spa appointments, and SilverPay for gift cards.

Differentiator

Problem solved

Functional benefit

Brands

• The Gatsby: Restaurant and bar located within Windsor Arms Hotel, featuring seasonally inspired menus, live entertainment, and a 20,000-bottle wine cellar. Hours: 7:00AM – 11:00PM Daily. Accommodates 75 seated, 175 standing for events.
• Tea Room
• Chagall
• Savion

Products and services

• Sultan Suite

Quantifiable outcome

• The Courtyard accommodates 300 seated / 500 standing guests, making it suitable for large-scale galas and events
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

One partnership is on record.

• Eganridge Inn and Country ClubcoreStrategic or Co-development PartnerEganridge Inn and Country Club is the sister property of Windsor Arms Hotel. Located on Sturgeon Lake in the heart of The Kawarthas (100 minutes from Toronto), it serves as the hotel's country estate property. The resort accommodates up to 45 overnight guests and up to 300 banquet guests, featuring a private 1,000 ft shoreline, full-service spa, banquet and dining facilities. It offers a venue for boutique country weddings and corporate retreats, extending the Windsor Arms brand experience beyond Toronto. High Tea is also served at Eganridge by the lake.

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Park Hyatt Toronto: Established luxury Hyatt property near Yorkville targeting similar luxury leisure, executive, and event clientele. Comparable in tier but broader in scale and brand infrastructure than the Windsor Arms.
• Four Seasons Hotel Toronto: Global flagship luxury hotel in Yorkville with significantly larger room inventory and full luxury amenities. Competes for the same high-end leisure, corporate, and event guests but at a much larger scale and broader brand reach.
• The St. Regis Toronto: Marriott's St. Regis flagship in downtown Toronto, competing in the same luxury tier with butler service, fine dining, and large event venues. Direct overlap with Windsor Arms' corporate and luxury event positioning.
• The Ritz-Carlton, Toronto: Marriott's flagship luxury property in downtown Toronto, offering full-service luxury accommodations, dining, spa, and large-scale event space. Overlaps directly with the Windsor Arms in luxury corporate events and high-end leisure demand.
• Shangri-La Toronto: Asian-affiliated luxury hotel in downtown Toronto with full-service amenities including a signature spa and dining. Competes for international luxury travelers and corporate events in the same Toronto luxury tier.

Direct peers

• The Hazelton Hotel Toronto: A luxury boutique hotel located in Toronto's Yorkville neighborhood, offering a similar suite-only, high-touch service model and competing directly for the same luxury leisure and corporate clientele in the immediate micro-market.
• The Anndore House: Boutique hotel in the Yorkville/Annex area of Toronto combining rooms, dining, and curated guest experiences. It targets a similar design-conscious, experience-driven luxury traveler and competes for boutique share in Toronto.

Emerging players

• 1 Hotel Toronto: Newer luxury lifestyle hotel in downtown Toronto emphasizing sustainability and wellness. Targets a similar high-end traveler with contemporary positioning and represents a rising competitive threat for next-generation luxury demand.

Regional players

• Manoir Hovey: Relais & Châteaux luxury country inn in Quebec with a similar intimate-property, full-service, dining- and event-led model. Most directly comparable to the Eganridge sister property as a small luxury Canadian retreat with strong wedding and culinary positioning.
• Post Hotel & Spa (Lake Louise): Relais & Châteaux luxury resort in the Canadian Rockies offering accommodations, spa, and fine dining. Comparable in scale and heritage-luxury positioning to the Eganridge country estate, and a useful comp for the multi-property collection strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/windsorarms
• Facebookfacebook.com/windsorarms

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Windsor Arms Hotel