NHS Norfolk and Waveney ICB

What NHS Norfolk and Waveney ICB does

NHS Norfolk and Waveney ICB was a statutory NHS body established in 2022 under the Health and Care Act 2022, succeeding the former NHS Norfolk and Waveney Clinical Commissioning Group. The organization was responsible for planning, funding, and coordinating NHS healthcare services for the population of Norfolk and Waveney, commissioning acute hospital care, community health services, mental health services, primary care, pharmacy, dentistry, and optometry. In April 2026, NHS Norfolk and Waveney ICB was dissolved and merged with NHS Suffolk and North East Essex ICB to form the NHS Norfolk and Suffolk Integrated Care Board, consolidating NHS commissioning across the East of England region under a single statutory body headquartered in Norwich.

The ICB operated a portfolio of digital services supporting clinical and operational workflows. Core technology assets included the Electronic Patient Record (EPR) programme deployed across three acute hospitals (Norfolk and Norwich University Hospital, James Paget University Hospital, and The Queen Elizabeth Hospital King's Lynn), replacing paper-based records with electronic systems enabling secure, immediate clinical access to patient data. The Data Hub served as a centralized, anonymized data repository for population health management, commissioning, and service planning. AI capabilities were deployed in primary care settings, including ambient voice technology for clinical note-taking, chatbots for patient queries, and clinical decision support for long-term condition management. Risk stratification tools were commissioned from AGEM CSU and Prescribing Services Limited to identify patients at risk of hospital admission. The ICB also operated the Atamis e-Procurement Portal, Broadcare for CHC administration, and was a signatory to the My Care Record information sharing framework covering the East of England.

As a publicly funded NHS statutory body, the ICB did not generate commercial revenue; services were funded through general taxation and National Insurance contributions allocated via NHS England. The organization operated as a budget-holder and commissioner rather than a fee-for-service provider, with strategic priorities formalized in the Mental Health Strategic Plan 2026-2031 (£20 million investment for school-based mental health support) and the Population Health Improvement Plan 2026/27 to 2030/31. The ICB coordinated with Norfolk County Council, Suffolk County Council, NHS England, the University of East Anglia, voluntary sector partners (Voluntary Norfolk, Community Action Norfolk, Community Action Suffolk), and acute trusts to deliver integrated health and social care across the region.

Name

NHS Norfolk and Waveney ICB

Legal name

NHS Norfolk and Suffolk Integrated Care Board

Website

https://improvinglivesnw.org.uk

Company type

Public

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

NHS Norfolk and Waveney ICB was a UK statutory NHS body that planned and commissioned healthcare services for the population of Norfolk and Waveney. In April 2026, it merged with NHS Suffolk and North East Essex ICB to form NHS Norfolk and Suffolk ICB.

Ownership category

akta.pro rank

Product category

Public Healthcare Commissioning

SIC

Services-Health Services (8000)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH), Clinical Document & Data Exchange (C-CDA, CCD, Direct Messaging) (HLACABAI)

Keywords

• Healthcare commissioning services
• Population health management
• NHS integrated care
• Primary care services
• Public healthcare planning

Headquarters

HQ city

Thorpe

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain

Distribution channels5 records

Marketing channels5 records

Core offering

NHS Norfolk and Waveney ICB is a statutory NHS Integrated Care Board that plans and funds healthcare services for the population of Norfolk and Waveney in England. It commissions primary, secondary, community, and mental health services from NHS providers, GP practices, and other partners, and coordinates population health management, vaccination programmes, urgent care, continuing healthcare, and digital transformation initiatives such as the Electronic Patient Record programme and the centralised Data Hub.

Product overview

NHS Norfolk and Suffolk ICB operates as a unified integrated care system that plans and commissions health services across Norfolk and Suffolk. The organization manages a portfolio of interconnected services including primary care (GPs, dentistry, pharmacy, optometry), mental health services, urgent care, and population health management. Key digital services include the Electronic Patient Record (EPR) programme transforming hospital records across three acute trusts, The Data Hub for anonymised health insights, and AI-powered tools for risk stratification and primary care support including ambient scribing technology. The ICB also runs the Volunteering for Health programme with a £540,000 investment supporting community engagement.

Differentiator

Problem solved

Functional benefit

Products and services

• Health Services Commissioning Planning and funding health services in the local area, working with NHS partners and local authorities to improve health, coordinate care, reduce inequalities, and ensure services meet population needs.
• Primary Care Services Coordination and management of GP services, dentistry, optometry, and pharmacy services across Norfolk and Waveney, including career support and vacancy management.
• Mental Health Services Strategic commissioning of mental health services including CAMHS, autism services, crisis support, and a £20 million investment programme to increase mental health support in every school.
• Urgent and Emergency Care Coordination Coordination of urgent care services, emergency dental care, mental health crisis support via 111, and urgent treatment centres.
• Vaccination Services NHS vaccination eligibility management and coordination across Norfolk and Waveney, including seasonal campaigns and immunisation programmes.
• Electronic Patient Record (EPR) Programme Digital transformation programme across three acute hospitals moving from paper-based to electronic patient records for secure, immediate access to patient data across hospital locations.
• The Data Hub Secure centralised library housing anonymised information about people's interactions with health and care services, used for population health insights and service planning.
• Volunteering for Health Programme Project exploring new ways to bring volunteering benefits to underserved populations, with £540,000 funding and partnerships including Get InVOLved Skills platform and primary care volunteering development.
• Population Health Management Programme Improving physical and mental health outcomes and wellbeing of entire populations through data-driven approaches, working with communities and partner agencies.
• Continuing Healthcare (CHC) Assessment and administration of Continuing Healthcare packages, funded nursing care, and personal health budgets across Norfolk and Suffolk.
• AI in Primary Care Tools AI tools including ambient scribing for appointment documentation, chatbots for patient queries, and clinical decision support integrated into GP practices.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and secondary.

• NHS EnglandcoreOthersNHS England is the national body that oversees the NHS. The ICB receives funding, guidance, and strategic direction from NHS England, and participates in national programmes including the Maternity and Neonatal Independent Senior Advocacy service co-delivered with NHS England.
• Norfolk County CouncilcoreStrategic or Co-development PartnerThe ICB works with Norfolk County Council on health and social care integration, joint strategic needs assessments, learning disability funding panels, and collaborative care market development for nursing care commissioning.
• Suffolk County CouncilcoreStrategic or Co-development PartnerThe ICB collaborates with Suffolk County Council on health and social care integration, collaborative care commissioning for nursing care across Norfolk and Suffolk, and joint working arrangements for integrated care delivery.
• University of East AngliasecondaryStrategic or Co-development PartnerThe ICB partners with UEA's Institute for Volunteering Research for evaluating the Volunteering for Health programme. Also involved in workforce training and development, including apprenticeship programmes.
• My Care RecordcoreTechnology or IntegrationNHS Norfolk and Suffolk ICB is a signatory to My Care Record, an information sharing framework used throughout the East of England region that allows information to be shared for direct care purposes with consistent and secure data processing standards.
• Arden & GEM Commissioning Support Unit (AGEM CSU)secondaryTechnology or IntegrationThe ICB commissions AGEM CSU for risk stratification tools and population health management data processing. AGEM CSU processes primary care data and provides commissioning support services.
• Prescribing Services Limited (PSL)secondaryTechnology or IntegrationThe ICB commissions PSL as one of two authorised Risk Stratification Providers, providing tools approved by NHS England for identifying patients at risk of hospital admission and for population health management activities.
• County Hall, Martineau Lane, NorwichcoreOthersThe registered office address of NHS Norfolk and Suffolk Integrated Care Board, located in Norwich, NR1 2DH. This is the principal administrative location for the ICB's operations.
• Community Action NorfolksecondaryStrategic or Co-development PartnerPartner in the Volunteering for Health project, providing community volunteering opportunities and coordination for health and social care volunteering across Norfolk.
• Community Action SuffolksecondaryStrategic or Co-development PartnerPartner in the Volunteering for Health project, supporting volunteer coordination and engagement across Suffolk communities.
• Voluntary NorfolksecondaryStrategic or Co-development PartnerLead partner for Volunteering Development in Primary Care within the Volunteering for Health programme, working to build sustainable volunteering infrastructure within GP practices.
• Norfolk and Norwich University Hospital NHS TrustsecondaryStrategic or Co-development PartnerPartner in the Volunteering for Health project and the Electronic Patient Record programme across acute hospitals in Norfolk and Waveney.

Recent moves6 records

Expansion highlights6 records

Direct peers

• NHS Devon ICB: Regional NHS ICB serving Devon with the same statutory commissioning role, including acute hospital commissioning, GP and primary care networks, mental health services, and integrated care partnerships with county councils. Comparable population-health and digital transformation agenda.
• NHS Suffolk and North East Essex ICB: Predecessor ICB that merged with NHS Norfolk and Waveney ICB in April 2026 to form NHS Norfolk and Suffolk ICB. Operated an identical statutory commissioning function for the Suffolk and North East Essex region, with the same NHS Act 2006 framework and AI/data initiatives (EPR, risk stratification).
• NHS Sussex ICB: Regional NHS ICB serving Sussex with identical statutory responsibilities for NHS commissioning, primary care networks, mental health, and population health management — operating the same digital and EPR transformation agenda across multiple acute trusts.
• NHS Hampshire and Isle of Wight ICB: Large regional NHS ICB serving Hampshire and the Isle of Wight with identical statutory commissioning duties across acute, primary, mental health, and community services. Comparable EPR deployment and digital transformation programmes.
• NHS Cambridgeshire and Peterborough ICB: Neighbouring East of England NHS ICB with the same statutory function, covering Cambridgeshire and Peterborough. Comparable size, scope, and digital health agenda (EPR, AI in primary care, population health management), and geographic proximity for cross-ICS collaboration.
• NHS West Yorkshire ICB: Large regional NHS ICB serving West Yorkshire with the same statutory commissioning responsibilities under the NHS Act 2006. Comparable in deploying EPR, AI in primary care, population health management, and joint working with local authorities.
• NHS Frimley ICB: Regional NHS ICB serving the Frimley footprint (Berkshire, Hampshire, Surrey) with the same statutory commissioning function. Comparable size and scope of acute, primary care, and mental health commissioning; similar population health management and AI deployment agenda.
• NHS North East London ICB: Large NHS ICB covering North East London boroughs with identical statutory responsibilities for NHS commissioning, population health management, EPR deployment, and AI in primary care. Comparable integration with local authorities and acute trusts.
• NHS Bristol, North Somerset and South Gloucestershire ICB: Regional NHS ICB with the same statutory commissioning role across acute hospital, primary care, mental health, and community services. Comparable scale, EPR/AI deployment, and population health management programmes to NHS Norfolk and Waveney ICB.
• NHS Greater Manchester ICB: The largest NHS Integrated Care Board in England by population and budget, performing the same statutory function of planning and commissioning NHS services across a defined regional footprint. Operates a comparable portfolio including acute, primary, mental health, and community services commissioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/nandwics
• YouTubeyoutube.com/@nsicb-norfolk
• Facebookfacebook.com/nandwics
• LinkedInlinkedin.com/company/nhs-norfolk-and-waveney
• Instagraminstagram.com/nhs_nsicb

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NHS Norfolk and Waveney ICB