TextBehind

What TextBehind does

TextBehind operates a mobile and web-based platform that enables incarcerated individuals to maintain correspondence with family members and external contacts. The platform serves two customer segments: on the B2C side, families and friends of incarcerated persons who send and receive digital mail, pay per-message fees, subscriptions, and convenience fees; on the B2B side, correctional facilities that license institutional mail management services. The company reports coverage of approximately 600 correctional institutions across 42 U.S. states, with 5+ million relationships connected and 10+ million mailings processed. Customer satisfaction is stated at 4.9/5.0 across 1,432 reviews.

The core technology is the CAMMP (Correctional Automated Mail Management Portal), protected by U.S. Patent No. 11,178,278, which digitizes incoming physical mail, applies screening workflows to eliminate contraband (reported 100% contraband elimination rate) with a stated mail processing error rate below 1 per 10,000, and routes approved content to recipients. The product suite includes mobile applications on iOS and Android, legal-mail handling (LEMPs), a document management system (DMS), and a Publications service. The platform is SOC 2 Type 2 certified (2025), audited by A-LIGN, and integrates with USPS and FedEx for shipping, Authorize.net and MEMO Financial Services for payments.

The business model combines transaction-based revenue (per-message and convenience fees from family-side users), recurring subscription revenue from end users, and institutional/enterprise contracts with correctional facilities. Distribution is mixed: direct to consumer via mobile app stores and the company website, and indirect through approximately 10+ exclusive reseller partners operating nationwide. The company is privately held, incorporated in Maryland, headquartered in Phoenix, Maryland, and operates with a headcount in the 11–50 range. No external funding rounds, M&A activity, or named executive team are disclosed in the input material.

Name

TextBehind

Legal name

TextBehind, Inc.

Website

https://textbehind.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

TextBehind operates a mobile and web platform enabling incarcerated individuals to communicate with families through digital mail, while providing approximately 600 correctional facilities across 42 U.S. states with patented mail screening, contraband elimination, and document management services.

Ownership category

akta.pro rank

Product category

Correctional Communications Software

NAICS

Telecommunications (517)

SIC

Communications Services, Nec (4899), Services-Prepackaged Software (7372)

akta.pro primary industry

SMS/RCS Messaging Platforms (BPAMACAF)

Keywords

• Correctional communications software
• Inmate mail screening
• Digital mail conversion
• Contraband detection services
• Family correspondence platform

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Message/Letter Transactions: Per-message fees charged to consumers (families and friends) for sending digital letters, TextCards with photos/videos, and Doodles4Kids to incarcerated loved ones. Messages are processed and shipped within 24 hours.
2. Subscription Plans: Monthly subscription plans (when available) offering lower per-credit pricing, with discounts up to 50% for bulk purchases. Subscriptions can be canceled anytime but are non-refundable and non-prorated.
3. Institutional/Enterprise Services: B2B services to correctional facilities for mailroom optimization, contraband elimination, and operational efficiency. Revenue from implementation, processing fees, and ongoing service contracts with government agencies.
4. Convenience Fees: 4% convenience fee added to all credit/debit card transactions on the TextBehind website and mobile apps.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

TextBehind operates a cloud-based, patented communication and mail management platform (CAMMP, U.S. Patent No. 11,178,278) that enables families and friends to send text letters, photos, videos, greeting cards, and children's drawings to incarcerated individuals in U.S. correctional facilities. The company simultaneously sells its mail screening, digital mail conversion, and contraband elimination services to correctional institutions, achieving a claimed 100% contraband elimination rate while serving approximately 600 facilities across 42 states.

Product overview

TextBehind is a communication platform for correctional facilities that connects families and friends with incarcerated loved ones in the U.S. corrections system. The core TextBehind platform serves as the main interface for consumers to send text letters (Text Letter), greeting cards (TextCard), and children's drawings (Doodles4Kids), all processed through a mail screening system that achieves 100% contraband elimination. The CAMMP (Correctional Access Mail Management Portal) is the administrative counterpart for correctional staff to manage digital and postal mail operations. Additional specialized portals include LEMPs for legal communications, DMS for educational documents, and the Publications service for books and magazines. Mobile apps for iOS and Android provide on-the-go access. The company holds U.S. patent no. 11,178,278 protecting the CAMMP system.

Differentiator

Problem solved

Functional benefit

Products and services

• TextBehind Core Platform Global communications platform enabling families and friends to send text letters, photos, videos, greeting cards (TextCards), and drawings (Doodles4Kids) to incarcerated loved ones in U.S. correctional facilities, with built-in mail screening to eliminate contraband.
• CAMMP (Correctional Access Mail Management Portal) Administrative web-based portal for correctional institution staff to manage all aspects of digital and postal mail communications with inmates, including mail review, screening, and distribution workflows. Protected by U.S. patent no. 11,178,278.
• Text Letter

Quantifiable outcome

• 100% contraband elimination rate
• +6 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• United States Postal Service (USPS)coreOthersPrimary mail delivery partner. TextBehind drops processed mail envelopes at USPS and/or FedEx mailboxes daily before close of business. USPS transit process is critical to final delivery of messages to correctional facilities.
• FedExminorOthersAlternative shipping method used in addition to USPS for message delivery. TextBehind uses various shipping methods as described in Help Center section 6.1.
• MEMO Financial Services Inc.minorOthersThird-party payment processing entity included in the list of 3rd parties that TextBehind Service relies upon for delivering messages to inmates.
• Authorize.netminorOthersThird-party payment gateway for credit/debit card transactions. A 4% convenience fee is charged on all card transactions.
• A-LIGNcoreOthersIndependent compliance audit firm that conducted comprehensive SOC 2 Type 2 audit for 2025 covering all departments, staff, procedures, cloud infrastructure, security policies, data integrity, and executive policies.
• Reseller Partners (10+ Exclusive)coreChannel Partner/ Reseller/ DistributorNetwork of 10+ exclusive resellers operating nationwide who sell and implement TextBehind services to correctional facilities in their respective territories.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ConnectNetwork: ConnectNetwork, operated by GTL/ViaPath, provides inmate messaging, email, and media services — directly comparable to TextBehind's consumer-facing digital letter and TextCard products.
• Pigeonly: Pigeonly offers communication and connection services for families of incarcerated individuals, including inmate mail, phone, and photo services — a directly comparable consumer-facing corrections communications business.
• JailFunds: JailFunds provides inmate communication, commissary, and related services to county jails, overlapping with TextBehind's facility-side mail management and family-facing communication offerings.
• Aventiv Technologies (Securus): Aventiv, parent of Securus, provides inmate telephone, messaging, video, and related communications services to corrections agencies. It is a direct competitor in the correctional communications space with comparable institutional buyers.
• ViaPath Technologies (formerly Global Tel*Link / GTL): ViaPath is the largest U.S. provider of inmate communications, offering phone, video visitation, messaging, and mail services to correctional facilities. It is the dominant scaled incumbent that TextBehind competes against directly in correctional communications.
• CorrLinks: CorrLinks provides secure email and messaging services to inmates in correctional facilities nationwide, directly overlapping with TextBehind's consumer-facing digital letter and family communication product.
• Access Corrections: Access Corrections (a service of Keefe Group) provides inmate mail, phone, and account management services to correctional facilities, competing directly with TextBehind's B2B and B2C corrections communications products.
• Renovo Solutions: Renovo Solutions provides mail scanning and digitization services for correctional facilities, offering a directly comparable contraband screening and digital mail offering to TextBehind's CAMMP platform.

Emerging players

• Edovo: Edovo provides educational and rehabilitative content to incarcerated individuals via tablets, intersecting with TextBehind's DMS (Document Management Service) and broader corrections-institutional offerings in adjacent use cases.

Broad incumbents

• Keefe Group: Keefe Group is a large supplier of commissary, technology, and inmate services to correctional facilities, operating broadly across the corrections vertical where TextBehind competes for institutional wallet share.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/textbehind
• Facebookfacebook.com/textbehind
• LinkedInlinkedin.com/company/textbehind

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TextBehind