The Memorial Hospital

What The Memorial Hospital does

The Memorial Hospital is a private not-for-profit hospital located on Sir Edwin Smith Avenue in North Adelaide, South Australia, founded in 1920 as a memorial to World War I veterans. It operates with 100 beds including a Critical Care Unit staffed by Intensive Care Specialists and Medical Officers rostered on-site 24/7, supported by seven state-of-the-art operating theatres. The hospital is part of the Adelaide Community Healthcare Alliance (ACHA) network, alongside Ashford Hospital and Flinders Private Hospital, with ACHA retaining strategic governance while Healthscope Operations Pty Ltd handles day-to-day management under a contractual arrangement.

The hospital delivers a multi-specialty clinical service portfolio covering general medicine, neurosurgery, orthopaedics, ENT, ophthalmology, plastic and reconstructive surgery, rehabilitation, and critical care. Its surgical offering is anchored by two robotic systems — the Medrobotics Flex Robotic System for ENT (first deployment in Australasia) and the Mazor Renaissance Spine Robotics System (only deployment in South Australia) — enabling minimally invasive procedures and robotically guided pedicle screw placement. A dedicated paediatric unit, Memorial KIDS, extends care from infancy through teenage years and integrates sensory support for children with autism spectrum disorders. The Fast Track Head and Neck Clinic provides rapid access to ENT surgeons, and the inpatient and day rehabilitation programs span orthopaedic, neurological, neurosurgical, cardiac, and reconditioning pathways, supported by hydrotherapy and fully equipped gyms.

Revenue is generated from private hospital services, theatre and accommodation fees, allied health, and pharmacy (via HPS Pharmacies), sourced from private health insurers, Medicare for specific doctor fees, Department of Veterans' Affairs, WorkCover and third-party insurers, and self-pay patients. The hospital distributes services through specialist and GP referral networks, including CPD events for GPs and the ACHA eAdmissions online portal; the Patient Finder SMS/QR tool keeps families informed during admissions. Primary customers are private patients across South Australia seeking surgical, medical, and rehabilitation care, alongside the DVA, GP referral community, and specialists holding admitting privileges.

Name

The Memorial Hospital

Legal name

The Memorial Hospital

Website

https://thememorialhospital.org.au

Company type

Private

Founded year

1920

Operating status

Operating

Headcount range

51–100 employees

Short description

The Memorial Hospital is a private not-for-profit hospital in North Adelaide, South Australia, providing multi-specialty surgical, medical, rehabilitation, and paediatric services to private patients, DVA, and self-pay customers as part of the ACHA network.

Ownership category

akta.pro rank

Headquarters

HQ city

North Adelaide

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Private Hospital Services Revenue: The Memorial Hospital generates revenue through providing private hospital services including surgical procedures, medical treatments, rehabilitation, and critical care. Revenue is collected from private health insurers, Medicare (for specific doctor fees), Department of Veterans' Affairs, WorkCover insurance, third-party insurers, and self-pay patients. The hospital has agreements with the majority of private health funds to cover hospital charges.
2. Theatre and Facility Fees: Revenue from operating theatre usage fees, facility charges for accommodation (single and shared rooms), and critical care unit fees. These are billed as part of the overall hospital admission.
3. Allied Health Services: Revenue generated from allied health services including physiotherapy, occupational therapy, dietetics, speech therapy, and wound care provided during patient stays and as part of rehabilitation programs.
4. Pharmacy Services: HPS Pharmacies provides pharmacy services for the hospital and bills patients directly for medications prescribed that are not related to the hospital stay or treatment.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

The Memorial Hospital is a private not-for-profit acute care hospital in North Adelaide, South Australia, operating 100 beds and 7 operating theatres. It provides comprehensive medical, surgical, rehabilitation, paediatric, neurosurgical, and critical care services, including robotic-assisted surgery, and is operationally managed by Healthscope Operations Pty Ltd under the Adelaide Community Healthcare Alliance (ACHA) governance. The hospital has been serving the South Australian community since 1920.

Product overview

The Memorial Hospital is a private not-for-profit hospital providing comprehensive medical and surgical services through its core hospital operations. The hospital offers a broad range of inpatient and outpatient services including Memorial KIDS (paediatric care), Surgical Services (seven operating theatres with advanced technology), Robotic Surgery (Medrobotics Flex and Mazor Renaissance systems), Medical Services and Rehabilitation (inpatient and day programs), and a Critical Care Unit. Digital patient-facing tools include eAdmissions (online admission portal) and Patient Finder (patient location tracking application). The hospital is part of ACHA (Adelaide Community Healthcare Alliance) network alongside Ashford Hospital and Flinders Private Hospital.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Rehabilitation Services

Quantifiable outcome

• First hospital in Australasia to offer Medrobotics Flex Robotic System for minimally invasive ENT surgery
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Healthscope Operations Pty LtdcoreStrategic or Co-development PartnerACHA (parent organization of The Memorial Hospital) enjoys a contractual agreement with Healthscope Operations Pty Ltd that sees ACHA retain responsibility for strategic direction and governance while Healthscope takes care of daily management of operations. This partnership allows the hospital to maintain local governance while leveraging Healthscope's operational expertise in hospital management.
• HPS PharmaciescoreStrategic or Co-development PartnerHPS Pharmacies provides comprehensive pharmacy services for The Memorial Hospital. They handle all pharmacy-related accounts and general enquiries. Patients are billed directly by HPS Pharmacies for medications prescribed that were not related to their hospital stay or treatment and discharge medications.
• Medrobotics CorporationcoreTechnology or IntegrationMedrobotics Corporation supplies the Medrobotics Flex Robotic System, making The Memorial Hospital the first hospital in Australasia to offer this technology. The system is used by ENT surgeons to treat benign and malignant disease of the oropharynx, hypopharynx, larynx, and for sleep apnoea surgery.
• Medtronic (Mazor)coreTechnology or IntegrationMedtronic supplies the Mazor Renaissance Spine Robotics System, making The Memorial Hospital home to South Australia's only Mazor Renaissance system. The system enables pre-operative planning and robotically guided pedicle screw implant placement for spinal surgery.
• TLC for KidsminorStrategic or Co-development PartnerPartnership with TLC for Kids to provide sensory toolboxes for children with autism spectrum disorders. These consist of sensory items that help distract anxious children during their hospital stay, supporting the hospital's ASD awareness initiatives.
• Radiology SAcoreTechnology or IntegrationRadiology SA provides on-site radiology services at The Memorial Hospital, offering diagnostic imaging services including x-rays and scans as required by patients during their hospital stay.
• ACHA FoundationcoreStrategic or Co-development PartnerThe ACHA Foundation proudly supports The Memorial Hospital along with Ashford Hospital and Flinders Private Hospital. The foundation provides funds for medical equipment, facility upgrades, and other programs. It provides community members, grateful patients and families an opportunity to support ACHA's mission to provide quality healthcare services.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Epworth Healthcare: One of Australia's largest private not-for-profit hospital groups, headquartered in Victoria with multiple sites. Operates an overlapping specialty mix including robotic surgery, cardiac, and rehabilitation at significantly larger scale, serving as the broader incumbent benchmark for private not-for-profit hospital operations.
• Ramsay Health Care: Australia's largest private hospital operator with a national network of acute and day hospitals. While for-profit, it competes for the same specialist admitting privileges and privately insured patient segments and represents the broader competitive context and capital-deployment benchmark.
• Healthscope: Major national private hospital operator and current contracted operations manager of the ACHA network. Operates a parallel portfolio of private hospitals with overlapping specialty services, providing the operational benchmark and relationship-counterparty context for Memorial.

Regional players

• Mater Private Hospital Brisbane: Large private not-for-profit hospital group in Queensland offering comparable multi-specialty acute services under a similar mission-driven model. Operates in a different geographic market but shares the not-for-profit private hospital economics, specialty mix, and specialist admitting privilege structure.
• North Shore Private Hospital: Sydney-based private acute hospital operated by Ramsay Health Care, providing similar surgical, medical, and rehabilitation services with comparable bed scale. Operates in a different geographic market but serves a comparable demographic and insurer mix.

Direct peers

• Burnside War Memorial Hospital: Private not-for-profit hospital in Adelaide's eastern suburbs with similar war-memorial heritage roots and comparable bed scale. Directly competes for specialist lists and the same privately insured patient cohort across the Adelaide metropolitan market.
• Calvary North Adelaide Hospital: Private acute hospital in Adelaide's inner suburbs operated by Calvary Health Care, providing comparable medical, surgical, and rehabilitation services with similar bed scale and specialist admitting model. Direct competitor for the same North Adelaide and surrounding catchment.
• Flinders Private Hospital: Third ACHA network hospital located in southern Adelaide, sharing the same governance structure, digital patient tools, and Healthscope-managed operations. Directly comparable in service mix and bed scale, serving the same metropolitan catchment.
• Ashford Hospital: Sister hospital within the ACHA network in Adelaide, also a private acute care facility offering a comparable multi-specialty surgical and medical service mix with shared operational oversight through Healthscope. Most directly comparable peer given shared governance, digital infrastructure, and patient catchment.
• St Andrew's Hospital Adelaide: Major private not-for-profit hospital in central Adelaide offering comparable acute surgical and medical services with similar bed scale and specialist-driven model. Competes directly for the same specialist admitting privileges and self-insured patient base in the Adelaide metropolitan area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/the-memorial-hospital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Memorial Hospital