Healthwatch Waltham Forest

Name

Healthwatch Waltham Forest

Legal name

Healthwatch Waltham Forest

Website

https://healthwatchwalthamforest.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Distribution channels3 records

Marketing channels5 records

Core offering

Healthwatch Waltham Forest is a statutory local Healthwatch organization that collects, analyzes, and amplifies residents' experiences of NHS and social care services across the London Borough of Waltham Forest. It provides free advice and information, produces quarterly and annual intelligence reports, supports residents in making NHS complaints, and engages communities through volunteering and outreach to influence service improvement.

Product overview

Healthwatch Waltham Forest is a community health advocacy organization that operates as a single, unified service focused on collecting and amplifying local people's experiences of NHS and social care services. The organization provides advice and information resources, produces quarterly and annual reports analyzing patient experiences across GP services, hospitals, and mental health, and facilitates community engagement through its Share Your Views survey. Key offerings include the Waltham Forest Beacon mental health drop-in service (operated by H尔特sia/NELFT), the Volunteering Link program, and detailed PCN-specific GP experience reports. The organization does not offer a technology platform or SaaS product but serves as an information and advocacy hub for health services in the North East London area.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthwatch Waltham Forest Advocacy Service

Quantifiable outcome

• Over the year 2025/26, heard from 6,384 people, analysed 23,063 experiences and produced 68 reports and intelligence products

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core.

• HestiacoreStrategic or Co-development PartnerHestia runs the Waltham Forest Beacon mental health drop-in service in partnership with NELFT. The service provides free emotional wellbeing support for individuals aged 18 and over, offering help during evenings, weekends, and bank holidays. It is based at The Mill, 7 - 11 Coppermill Lane, Walthamstow, E17 7HA.
• North East London NHS Foundation Trust (NELFT)coreStrategic or Co-development PartnerNELFT operates community and mental health services in Waltham Forest and partners with Hestia to run the Waltham Forest Beacon mental health service. NELFT also operates the Mental Health Direct line (0800 995 1000) and provides access to talking therapies.
• Volunteering LinkcoreStrategic or Co-development PartnerA five-year project bringing together volunteering opportunities across Healthwatch Waltham Forest, Waltham Forest Community Hub, and Carers First under one coordinated programme designed to make volunteering easier, more flexible, and more rewarding for local people.
• Waltham Forest Community HubcoreStrategic or Co-development PartnerPartner in the Volunteering Link programme alongside Healthwatch Waltham Forest and Carers First. The Community Hub hosts the new Volunteer Manager and coordinates volunteering opportunities across the borough.
• Carers FirstcoreStrategic or Co-development PartnerPartner in the Volunteering Link programme alongside Healthwatch Waltham Forest and Waltham Forest Community Hub, focused on coordinating volunteering opportunities for carers across Waltham Forest.
• Barts Health NHS TrustcoreStrategic or Co-development PartnerOperates Whipps Cross University Hospital and other hospitals in the area. Healthwatch Waltham Forest monitors and reports on patient experiences at these facilities and participates in redevelopment planning for Whipps Cross.
• NHS North East London (ICB)coreStrategic or Co-development PartnerIntegrated Care Board responsible for commissioning health services in Waltham Forest and other North East London boroughs. Healthwatch feeds patient experience data to inform commissioning decisions.
• Waltham Forest CouncilcoreStrategic or Co-development PartnerLocal authority working with Healthwatch on locality hub development and adult social care services. The council is responsible for commissioning social care services in the borough.
• POhWERcoreImplementation/ SI/ Consulting PartnerProvides the free NHS Complaints Advocacy service in Waltham Forest, helping residents make complaints about NHS services. Contact: 0300 456 2370 or [email protected]
• Barnardo'scoreImplementation/ SI/ Consulting PartnerProvides advocacy services for children and young people in Waltham Forest, including Independent Advocacy for Children in Care and care leavers aged 5-25 years. Contact: 0800 085 8287

Recent moves6 records

Expansion highlights5 records

Others

• POhWER: National advocacy charity that delivers the free NHS Complaints Advocacy service in Waltham Forest on behalf of Healthwatch. A direct implementation partner rather than a competitor, but operates in the overlapping patient-advocacy space.
• Barnardo's: Children's charity delivering the children and young people's advocacy service (ages 5-25) in Waltham Forest. Partner in the local advocacy ecosystem with overlapping mission and beneficiary groups, but distinct age-segment focus.
• Carers First: Regional carers' support charity and named partner in the five-year Volunteering Link programme alongside Healthwatch Waltham Forest. Operates adjacent unpaid-carer support services for overlapping personas.

Broad incumbents

• Healthwatch England: National statutory body that oversees and supports all local Healthwatch organisations including Healthwatch Waltham Forest. Operates at a national level but shares the same statutory remit around amplifying patient voice in health and social care.
• Care Quality Commission: Statutory regulator of health and adult social care in England. While not a local advocacy peer, it is the principal national body that relies on patient experience intelligence of the kind Healthwatch Waltham Forest produces, and shapes the same NHS and social care landscape.

Direct peers

• Healthwatch Newham: Another North East London local Healthwatch serving Newham residents with the same advice, information, advocacy, and patient-experience-reporting functions. Direct peer under the same ICB commissioning structure.
• Healthwatch Redbridge: North East London borough-level Healthwatch operating with the same model, governance, and reporting cadence as Healthwatch Waltham Forest. Direct functional peer.
• Healthwatch Tower Hamlets: Adjacent North East London local Healthwatch delivering the same statutory advocacy and patient-experience reporting role for Tower Hamlets residents. Operates under the same commissioning framework (NHS North East London ICB) and shares organisational model with Healthwatch Waltham Forest.
• Healthwatch Hackney (and City of London): Local Healthwatch for Hackney and City of London residents, performing the identical statutory role of gathering patient experience, producing reports, and feeding into NHS North East London commissioning decisions.
• Healthwatch Havering: Seventh North East London local Healthwatch, structurally and functionally identical to Healthwatch Waltham Forest. Provides a clear peer benchmark for engagement volumes, reports produced, and partnership activity.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/Healthwatch_WF
• YouTubeyoutube.com/HealthWatchEngland
• Facebookfacebook.com/HealthwatchWF
• LinkedInlinkedin.com/company/healthwatch-waltham-forest
• Instagraminstagram.com/healthwatchwalthamforest

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Waltham Forest