Sarawak Government

What Sarawak Government does

The Sarawak Government is the state-level government of Sarawak, a state within the federal constitutional structure of Malaysia covering 124,449.5 sq km. It administers citizen services, regulatory functions, and social welfare programs for residents through a unified digital-plus-physical delivery model. The entity operates under a Premier as head of government and a Yang di-Pertua Negeri as ceremonial head of state, with services delivered through 11 documented departments and ministries including the Department of the Premier, the Sarawak Civil Service Digitalisation Unit, the Sarawak Public Communications Unit (UKAS), the Department of Irrigation and Drainage, the Social Welfare Department, the Ministry of Tourism, Creative Industry and Performing Arts (MTCP), and the Sarawak Water Authority.

Its core delivery platform is the Service Sarawak Portal (sarawak.gov.my), paired with the SarawakPass mobile application on Android and iOS. The portal integrates nine service categories — Business & Trade, Council Services, Education & Learning, Hydrology, Land & Agriculture, Licence & Permit, Life Event, Social & Community, and Utilities — and is supported by the SarawakPay payment system and security features including encryption software and non-persistent session cookies. Named programs include the Kenyalang Gold Card (KGC) for senior citizens offering RM1,800 compassionate funeral assistance, the Sarawak Malaysia My Second Home (S-MM2H) visa program, the Sumbangan Keperluan Asas Sarawak (SKAS) basic needs assistance, the Senior Citizen Health Benefit, and the BPKNS scholarship. The Department of Irrigation and Drainage Sarawak operates a hydrological monitoring network of 347 rainfall, 153 water level, 34 discharge, 28 evaporation, and 22 climate stations (as of 2022).

Commercial-style revenue mechanics are limited and small-scale: the S-MM2H visa charges a RM5,000 non-refundable one-time processing fee (effective January 2025), wireman competency certification is RM30/year, chargeman certification is RM50 (low voltage) or RM100 (high voltage), and Local Councils collect variable property assessment rates. Most citizen-facing services are free or low-cost. Go-to-market is direct-to-citizen via a 24/7 self-serve web portal, the SarawakPass mobile app, and three physical Service Sarawak Centres at UTC Kuching, Sibu, and Miri, supplemented by local council service counters. The portal reports 27,105,973 cumulative visitors and integrates social-media sharing via WhatsApp and Facebook.

Name

Sarawak Government

Legal name

Sarawak Government

Website

https://sarawak.gov.my

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The Sarawak Government is the state-level government of Sarawak, Malaysia, delivering citizen services via the Service Sarawak Portal, SarawakPass mobile app, and three physical Service Centres. It serves residents with licensing, social welfare, education, land, and visa programs across nine service categories.

Ownership category

akta.pro rank

Product category

Public Administration and Government Services

NAICS

Public Finance Activities (92113), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (926150)

SIC

Services-Management Services (8741)

akta.pro primary industry

Governor/Executive Office & Cabinet Administration (BPAIABAA)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), State/Provincial Courts & Judicial Administration (BPAIABAE)

Keywords

• State government services
• Public administration
• Citizen services
• E-government portal
• Policy implementation

Headquarters

HQ city

Kuching

HQ country

Malaysia

HQ region

Asia

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others

Revenue model

1. Government Services and Fees: The government generates revenue through various service fees and charges including scholarship loans (BPKNS), processing fees for immigration programs, competency certificates, assessment rates, water tariffs, and business licenses.
2. S-MM2H Processing Fee: A one-time processing fee of RM5,000 is charged for Sarawak Malaysia My Second Home visa applications.
3. Wireman Competency Certificate: RM30 per year for wireman competency certificate renewal.
4. Chargeman Certificate: Certificate of Competency as a Chargeman - Low voltage category: RM50, High voltage category: RM100.
5. Assessment Rates: Property assessment rates collected by Local Councils for rateable holdings.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Sarawak Government is the state governing authority of Sarawak, Malaysia, delivering public administration, regulatory oversight, policy implementation, and citizen services across areas including land administration, infrastructure, healthcare, education, natural resource management, and economic planning. Service delivery is conducted through state administrative offices, e-government portals, and digital citizen-service platforms. It is not a commercial product or service provider but a sovereign public-sector entity exercising constitutional authority.

Product overview

The Sarawak Government operates a unified e-government service platform consisting of the Service Sarawak Portal and mobile application. The platform integrates multiple service categories including Land and Agriculture, Social and Community, Life Events, Business and Trade, Council Services, Education and Learning, Hydrology, Utilities, and Licence and Permit services. Named programs include the Kenyalang Gold Card for senior citizens, S-MM2H visa program, and BKPKNS scholarship. The SarawakPass mobile application serves as the digital access point for virtual cards and services. Citizens can access these services online via the portal or through mobile applications for Android and iOS devices, with physical service centers available at UTC Kuching, Sibu, and Miri.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Portal visitor count: 27,105,973 visitors

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Malaysia Federal GovernmentcoreOthersThe Sarawak State Government works with the Federal Malaysian Government through malaysia.gov.my and data.gov.my portals. The state is part of Malaysia formed in 1963 and coordinates on federal matters while maintaining state autonomy.
• Department of Irrigation and Drainage (DID) SarawakcoreOthersDID Sarawak operates the hydrological monitoring network providing data to users including engineers, lecturers, researchers, and students. The service is free for government agencies and educational institutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Government of Johor: Johor's state government administers comparable citizen services including land administration, business licensing, and social welfare through its own portal. Comparable scope of services and a shared federal-state context make it a relevant peer for benchmarking digital service delivery and welfare programs.
• Government of Sabah: Sabah is another Malaysian state on Borneo with its own state government delivering citizen services, business licensing, land administration, and social welfare. Its scale, federal-state dynamics, and citizen-facing portal make it the closest comparable to the Sarawak Government in both mandate and operating model.
• Government of Penang: Penang operates a state-level government portal offering business licensing, land services, and citizen engagement channels across a more urbanized population. Comparability arises from shared federal-state structure, digital service delivery focus, and overlapping service categories such as licences, education, and council services.
• Government of Selangor: Selangor's state government provides digital citizen services, business licensing, and social welfare programs similar to Sarawak's portfolio. It is directly comparable in operating a state portal within the Malaysian federal system serving a large population with similar service categories.

Emerging players

• MyDigital Corporation / MyDigital ID: MyDigital leads Malaysia's national digital identity initiative that competes with or complements state-level digital ID efforts such as SarawakPass. It is comparable as a digital identity and service access layer that intersects with Sarawak's mobile citizen platform.

Broad incumbents

• e-Estonia / Estonian Information Authority: Estonia's national digital government platform is widely regarded as a benchmark for integrated e-services, digital identity, and interoperability. Comparable in offering comprehensive citizen-facing digital services through a single portal, useful as an aspirational peer for Sarawak's digital government ambitions.
• GovTech Singapore: GovTech Singapore builds and runs the national digital identity, e-payment, and citizen services platform for Singapore. Although a national rather than state actor, it is a relevant broad incumbent for benchmarking digital government architecture, mobile citizen ID, and payment integration analogous to SarawakPass and SarawakPay.
• Government of Malaysia (Federal): The federal Malaysian Government operates the overarching mygovernment portal coordinating cross-state services. While broader in scope, it is referenced in Sarawak's data as a coordination partner and serves overlapping citizen service categories from a federal perspective.
• Dubai Government Services (DubaiNow): DubaiNow is a unified government services super-app that consolidates access to multiple government entities and payments. It is comparable as a multi-agency citizen service platform with mobile-first delivery, similar to the SarawakPass and Service Sarawak Portal model.
• UK Government Digital Service (GOV.UK): GOV.UK is a single domain consolidating central government services with strong design and accessibility standards. Comparable as a unified citizen-facing government portal serving multiple departments and service categories, though operating at national rather than state level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Ministry-of-Local-Government-Sarawak-100066966414777
• LinkedInlinkedin.com/company/public-works-department-sarawak-malaysia

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Sarawak Government