Family Based Care Association North West

What Family Based Care Association North West does

Family Based Care Association North West, operating as Family Based Care Tasmania, is a non-faith based not-for-profit community organisation established in 1986 and headquartered in Burnie, Tasmania. It provides individualised, client-centred aged care and disability support services based on wellness and reablement principles, serving frail aged individuals, people living with disability (all ages), and their carers across Tasmania including King Island, Flinders Island, North East Tasmania, and the West Coast. The organisation operates five physical offices (Burnie, Devonport, Launceston, Rosebery, Bellerive) and supplements in-home delivery with telehealth for remote and rural clients.

The service portfolio spans government-funded programs — National Disability Insurance Scheme (NDIS), the new Support at Home program (launched November 2025, replacing Home Care Packages), the Commonwealth Home Support Programme (CHSP), and Home and Community Care (HACC) — alongside self-funded private services. The core delivery model is a multidisciplinary allied health platform delivered through seven branded sub-units: My Psychology Tasmania, My Occupational Therapy Tasmania, My Speech Pathology Tasmania, My NutriHealth Tasmania, Enhanced Supports (Positive Behaviour Support, Support Coordination, Therapeutic Supports, Social Work), MATES befriending program, and Tideswell Consulting (rehabilitation and Employee Assistance Program). The underlying technology stack is operationally light — a WordPress-based website, Microsoft 365 (Employee Outlook), online booking for consultations, and SurveyMonkey for feedback — with no proprietary software, patents, or AI capabilities disclosed.

The business model is fundamentally a regulated service-delivery model: revenue is generated by billing government programs (NDIS at NDIS price limits, Support at Home with co-contributions from clients such as 5% for full pensioners on independence supports and 17.5% on everyday living supports, CHSP, and HACC) plus self-funded private services. The organisation is registered with NDIS, certified to ACIS 5.0 by Assured Auditing, compliant with the Privacy Act 1988 (Cth), GDPR principles, and WCAG 2.1 Level AA accessibility, and was recognised as a Tasmania Government Employer of Choice in 2025. Go-to-market relies on government referral pathways (My Aged Care, NDIS), direct outreach via a 1800 freecall number, website-based free consultation booking, Facebook, newsletters, and community engagement through a Consumer Advisory Body. No parent company, private equity ownership, or M&A activity was identified.

Name

Family Based Care Association North West

Legal name

Family Based Care Association North West

Website

https://familybasedcare.org.au

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Family Based Care Association North West is a Tasmanian not-for-profit providing statewide aged care and disability support under NDIS, Support at Home, CHSP, and HACC, plus self-funded services, serving frail aged, disabled individuals, and their carers across Tasmania including King and Flinders Islands.

Ownership category

akta.pro rank

Product category

Aged Care and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Couples & Family Care 24/7 In-Home Care (Multi-Client Household) (HSABAHAH)

Keywords

• Aged care services
• Disability support services
• NDIS provider
• Home care support
• Allied health services

Headquarters

HQ city

Burnie

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. NDIS (National Disability Insurance Scheme): Registered NDIS provider delivering disability supports including Support Coordination, Positive Behaviour Support, nursing, allied health, daily living skills, and social support. Services billed at NDIS price limits with no out-of-pocket costs for participants.
2. Government-funded Aged Care Programs: Support at Home (replacing Home Care Packages from Nov 2025), Commonwealth Home Support Programme (CHSP), and Home and Community Care (HACC) for eligible clients. Revenue derived from government allocations based on assessed care needs.
3. Self-Funded Support Services: Private pay services for individuals not eligible for government funding or requiring additional services beyond funded allocations. Flexible, personalised support tailored to client needs and budget.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Family Based Care Tasmania provides individualised, client-centred aged care and disability support services delivered in clients' homes and the community across Tasmania. Core offerings span government-funded programs (Support at Home, Commonwealth Home Support Programme, NDIS, HACC) and self-funded private supports, supplemented by in-house specialist allied health services (psychology, occupational therapy, speech pathology, nutrition), Positive Behaviour Support and Support Coordination (Enhanced Supports), and a befriending program (MATES).

Product overview

Family Based Care Tasmania provides individualized, client-centred aged care and disability support services based on wellness and reablement principles. The organization operates a multi-service portfolio spanning government-funded programs (Support at Home, Commonwealth Home Support Programme, NDIS, HACC) and self-funded options, complemented by integrated allied health services (My Psychology Tasmania, My Occupational Therapy Tasmania, My Speech Pathology Tasmania, My NutriHealth Tasmania), specialist disability supports (Enhanced Supports with Positive Behaviour Support and Support Coordination), community programs (MATES Befriending Program), and governance mechanisms (Consumer Advisory Body). Services are delivered statewide across Tasmania including King and Flinders Islands, with offices in Burnie, Devonport, Launceston, Hobart, and Rosebery.

Differentiator

Problem solved

Functional benefit

Brands

• My Psychology Tasmania: Psychology and mental health services including individual therapy, mental health concerns, and comprehensive assessment.
• My Occupational Therapy Tasmania
• My Speech Pathology Tasmania
• My NutriHealth Tasmania
• Enhanced Supports
• MATES Program

Products and services

• Support at Home Government-funded aged care program launched November 2025 providing quarterly budgets covering clinical supports (nursing, allied health), independence supports (personal care, social support), and everyday living supports (domestic assistance, gardening, meals) for eligible older Australians.
• Commonwealth Home Support Programme (CHSP) Entry-level government-subsidised support for older Australians needing occasional or short-term help with daily tasks, including domestic assistance, personal care, social support, and nursing services.
• National Disability Insurance Scheme (NDIS) Supports Individualised support for people with permanent and significant disability or severe mental health illness, including support coordination, positive behaviour support, nursing, allied health, daily living skills, and community participation. Services are billed at NDIS price limits with no out-of-pocket costs for participants.
• Home and Community Care (HACC) Basic support services for younger people under 65 with disabilities and their carers, helping maintain independence and community connection.
• Self-Funded Support Services Flexible, privately funded care services available statewide for individuals not eligible for government funding or needing additional services beyond current funding allocations, with personalised quotes based on assessment.
• My Psychology Tasmania Individual therapy, mental health concerns support, and comprehensive psychological assessments delivered by allied health professionals for Family Based Care Tasmania clients.
• My Occupational Therapy Tasmania Specialist assessment, equipment recommendations, and access consulting services for clients needing occupational therapy support for disability or aged care needs.
• My Speech Pathology Tasmania Dysphagia assessment and mealtime management plans for individuals with speech and swallowing difficulties.
• My NutriHealth Tasmania Nutrition support services for health, healing, and performance optimisation for clients requiring dietary intervention.
• Enhanced Supports Positive Behaviour Supports (PBS), Support Coordination, Therapeutic Supports, and Social Work services for individuals requiring specialised disability supports.
• MATES Befriending Program Befriending program with monthly social events designed to reduce isolation and build community connections for clients and community members.
• Tideswell Consulting Services Employee Assistance Program, Motor Accident Rehabilitation, Vocational Rehabilitation, and Redeployment services for FBC staff and clients.
• Direct Care Worker Services Direct care support services provided in clients' homes, including domestic assistance, personal care, and wellness and reablement support, with Levels 1 and 2 available based on staff qualifications.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• My Psychology TasmaniacoreStrategic or Co-development PartnerSpecialist allied health partner providing individual therapy, mental health support, and comprehensive psychological assessment services for FBC clients.
• My Occupational Therapy TasmaniacoreStrategic or Co-development PartnerSpecialist partner providing specialist assessment, equipment recommendations, and access consulting services for clients with disability or aged care needs.
• My Speech Pathology TasmaniacoreStrategic or Co-development PartnerSpecialist allied health partner providing dysphagia assessment and mealtime management plans for clients with swallowing or communication difficulties.
• My NutriHealth TasmaniacoreStrategic or Co-development PartnerSpecialist nutrition partner providing nutrition support for health, healing, and performance for clients requiring dietary intervention.
• Tideswell ConsultingminorStrategic or Co-development PartnerProvider of Employee Assistance Program, motor accident rehabilitation, vocational rehabilitation, and redeployment services for FBC staff and clients.
• Enhanced SupportscoreStrategic or Co-development PartnerSpecialist partner providing Positive Behaviour Supports (PBS), Support Coordination, Therapeutic Supports, and Social Work services.
• MATES ProgramminorStrategic or Co-development PartnerBefriending program offering monthly social events and reducing isolation for clients experiencing loneliness or social exclusion.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCZgKgb91tWkk
• Facebookfacebook.com/familybasedcare
• LinkedInlinkedin.com/company/family-based-care-org-au

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Based Care Association North West