TwenteConnect

What TwenteConnect does

TwenteConnect B.V. is a privately held, Hengelo-based (Twente region, Netherlands) provider of integrated ICT and telecom services for small and medium-sized businesses (MKB), founded in 2014 and registered with the Dutch Chamber of Commerce (KVK 61886920) and the Authority for Consumers & Markets (ACM 943207) as a telecommunications provider. The company operates with a 1-10 employee headcount and is registered as a Besloten Vennootschap (private limited company). Its core proposition is acting as the 'Regisseur' (conductor/director) of a customer's entire ICT and telecom stack — a single accountable point of contact that coordinates across vendors even when TwenteConnect does not own all underlying services.

The product portfolio spans four solution lines: VoIP Telefonie (a hosted cloud PBX offered in three tiers — Basis at €6/user/month, Business at €8/user/month, Premium at €10/user/month — supplemented by VAMO fixed-mobile integration, the HIPPER soft-client, and a web-based Receptionist console); Zakelijk internet delivered over DSL, fibre (€45-€179/month across KPN/Glaspoort and Delta Fiber networks), and 4G mobile; Cloud services including Microsoft 365 (€5.60-€11.70/user/month), Hosted Exchange, encrypted Online Backup, five web hosting tiers (€5.95-€29.95/month) and domain registration (€12-€23/year); and managed Diensten including 'Regisseur' ICT orchestration, Active Beheer remote monitoring, ICT-diensten, and Netwerken (network design and remediation). Pricing is exposed on the company website and is per-seat or per-connection on a recurring monthly or annual basis, supplemented by one-time project fees for network design and installation.

TwenteConnect's go-to-market is sales-led and direct, targeting SMBs in the Twente region through an SEO-optimised website with municipality-specific landing pages, an inbound 'free consultation' (adviesgesprek) funnel, and direct outreach via phone, email, and WhatsApp. The company offers an overstapservice (transition service) handling cancellation with a customer's previous provider and on-site installation, which explicitly reduces switching friction for new customers. Distribution is exclusively direct, with TwenteConnect selling through its own platform and serving as a reseller/integrator on top of fibre wholesale partners (KPN/Glaspoort, Delta Fiber) and upstream Microsoft cloud services, rather than operating its own core network infrastructure.

Name

TwenteConnect

Legal name

TwenteConnect B.V.

Website

https://twenteconnect.nl

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

TwenteConnect B.V. is a private, Hengelo-based Dutch managed ICT and telecom provider (founded 2014, 1-10 employees) that delivers hosted VoIP, business fibre and DSL internet, Microsoft 365, Hosted Exchange, online backup, and managed services to small and medium-sized businesses across the Twente region, positioning itself as the single point of contact for customers' full ICT stack.

Ownership category

akta.pro rank

Headquarters

HQ city

Hengelo

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. VoIP Telephony Subscriptions: Monthly per-user licences for hosted VoIP telephone systems, with tiers offering basic calling features, business features (voicemail, music on hold), and premium packages.
2. Business Internet (DSL & Fiber): Monthly recurring fees for business internet connections delivered over DSL or fiber networks, with various speed tiers and SLA levels.
3. Microsoft 365 and Cloud Services: Monthly per-user subscriptions for Microsoft 365 plans (Business Basic, Apps for Business, Business Standard) and hosted services such as Hosted Exchange, web hosting, and domain registration.
4. Online Backup: Monthly subscription for encrypted cloud backup services.
5. Network Design and Installation Services: One-time project-based fees for designing, laying, or remediating business networks, including network sanering (cleanup/restructuring) services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

TwenteConnect delivers customized ICT and telecom solutions for small and medium-sized businesses (MKB) in the Twente region of the Netherlands. Its portfolio bundles hosted VoIP telephony, business internet over DSL/fiber/4G, and cloud services such as Microsoft 365, Hosted Exchange, web hosting, online backup and domain registration. The company positions itself as the "Regisseur" — a single accountable point of contact that orchestrates the customer's full ICT and telecom stack, including network design, installation and ongoing remote management.

Product overview

TwenteConnect delivers ICT and telecom solutions for SMBs through a modular, integrated portfolio. The core offering is ICT orchestration (Regisseur van uw ICT), acting as a single point of contact coordinating the full stack. VoIP Telefonie (hosted cloud PBX) provides three tiers of telephony licenses (Basis, Business, Premium) supplemented by Receptionist call management software and the HIPPER mobile app. KPN ÉÉN and VAMO extend fixed-mobile convergence capabilities. Cloud services include Hosted Exchange, Microsoft 365 in three Business-tier plans, Online Backup with end-to-end encryption, and five tiers of Webhosting alongside Domain Registration. Business internet is delivered via DSL, fiber (up to 4 Gbps in select areas), and 4G mobile, with dedicated fiber packages on Glaspoort/KPN and Delta Fiber networks. Managed services include Active Beheer (remote monitoring), ICT-diensten (full IT lifecycle), and Netwerken (design, installation, remediation). Security services round out the portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Receptionist

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Delta FibercoreTechnology or IntegrationTwenteConnect delivers business fiber internet services over the Delta Fiber network. The company offers multiple fiber packages (FTTB and FTTO) specifically designed for the Delta Fiber network, including the FTTO DELTA 150, FTTB DELTA 1Gbps, and FTTB+ DELTA 1Gbps plans.
• KPN / GlaspoortcoreTechnology or IntegrationTwenteConnect delivers business fiber internet services over the KPN/Glaspoort fiber network. The company offers FTTH packages (100/100 Mbps, 200/200 Mbps, and 1 Gbps) via this network, targeting business customers in the Twente region.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Regional players

• Novafin: Novafin is a Dutch MSP and managed connectivity provider serving SMBs in a defined Dutch region with telephony, connectivity, and cloud services. Comparable to TwenteConnect as a regional single-point-of-contact ICT partner for small businesses.
• Triall ICT: Triall ICT is a Dutch regional IT and telecom service provider targeting SMBs with connectivity, cloud, and managed service bundles. Comparable to TwenteConnect in business model (SMB-focused managed ICT + telecom in a defined Dutch region), though not operating in Twente directly.

Broad incumbents

• Ziggo Zakelijk: Ziggo Zakelijk is the SMB arm of VodafoneZiggo, offering internet, mobile, and telephony bundles. Comparable to TwenteConnect as a Dutch SMB connectivity and telephony competitor, particularly in the cable footprint that overlaps with TwenteConnect's Hengelo / Enschede customer base.
• Online.nl (Tele2): Online.nl provides business internet, mobile, and telephony to Dutch SMBs. Comparable to TwenteConnect as a provider of fixed and mobile connectivity with a self-service / small-team operational model, though at greater national scale and without the local-regisseur positioning.
• TSG Group (Technical Services Group): TSG is a European provider of technical services including IT, connectivity and telecom support for SMBs and enterprise sites. Comparable to TwenteConnect in offering bundled IT and telecom services to business customers, though TSG operates across many countries with a much broader service catalog.
• KPN (KPN ÉÉN): KPN is the incumbent Dutch telecom operator whose KPN ÉÉN unified communications product TwenteConnect itself resells. Both target Dutch SMBs with bundled fixed-mobile telephony, internet and cloud services, but KPN operates at national scale while TwenteConnect is a regional orchestration layer on top of KPN's network.
• T-Mobile Business (Odido): T-Mobile (now part of Odido) sells mobile, fixed, and SMB connectivity bundles across the Netherlands. Comparable to TwenteConnect as an SMB-focused connectivity and telephony provider, but operating nationally as an MNO with owned network infrastructure.
• VodafoneZiggo Business: VodafoneZiggo is one of the largest Dutch fixed and mobile providers serving SMBs with connectivity, mobile, and unified communications bundles. Comparable to TwenteConnect because it competes for the same Dutch SMB telecom wallet, but at much larger national scale and with owned infrastructure.

Emerging players

• Solvinity: Solvinity is a Dutch managed cloud and infrastructure provider offering hosted Exchange, Microsoft 365, and managed connectivity services to Dutch organizations. Comparable to TwenteConnect on the cloud and hosted-services component of the portfolio, though Solvinity targets larger enterprise and regulated workloads.

Direct peers

• Delta Fiber Nederland: Delta Fiber is both a wholesale partner and a competing fiber provider in the same Twente business parks TwenteConnect serves. Comparable because Delta Fiber sells its own business fiber and connectivity packages directly to Dutch SMBs, overlapping head-on with TwenteConnect's fiber offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/twenteconnectbv
• Facebookfacebook.com/twenteconnectbv
• LinkedInlinkedin.com/company/twenteconnect

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TwenteConnect