Memorial Hospital Jacksonville

What Memorial Hospital Jacksonville does

Memorial Hospital Jacksonville, now operating as HCA Florida Memorial Hospital, is an acute care hospital facility within the HCA Florida Healthcare network, the regional brand of HCA Healthcare, Inc. (NYSE: HCA), one of the largest hospital operators in the United States. The hospital provides comprehensive medical services to the general patient population in Jacksonville, Florida, including 24/7 emergency care, scheduled and emergent surgical services, inpatient treatment, outpatient procedures, and specialty care spanning cardiology, oncology, orthopedics, women's care, pediatrics, and trauma. As part of HCA Florida Healthcare — described as Florida's largest network of hospitals — Memorial Hospital benefits from a statewide footprint of more than 650 affiliated sites of care, 50 hospital campuses, 100+ urgent care centers, 11,000+ affiliated physicians, and 84,000+ colleagues serving 11.6 million patients annually.

The facility operates on a healthcare delivery infrastructure anchored by the MyHealthONE patient portal, a secure platform available via web and mobile applications on iOS and Android. MyHealthONE enables patients to view health records (lab results, physician notes, imaging reports), schedule follow-up appointments, pay bills, pre-register for procedures, and share records with physicians or caregivers. The network supplements this with the Patient Payment Estimator for cost transparency, Consult-A-Nurse for clinical guidance and physician referrals, Virtual Care Options for telehealth, and public real-time ER wait times calculated as four-hour rolling averages updated every 30 minutes. The hospital also participates in the UCF/HCA Florida Healthcare Graduate Medical Education Consortium, the fastest-growing residency program in Florida, training over 820 residents across 49 programs and embedding HCA-trained physicians into the network long-term. Compliance frameworks include HIPAA privacy standards, Section 508 web accessibility, and WCAG 2.2 guidelines.

Memorial Hospital Jacksonville generates revenue through patient service billing, collected from individuals, commercial insurance, Medicare, and Medicaid. The go-to-market is direct-to-consumer: patients access care via emergency room walk-ins, scheduled admissions, physician referrals, and urgent care visits. Pricing is facility-specific and obtainable through the Patient Payment Estimator or facility pricing lines. Financial assistance programs include 100% charity care for non-elective patients at 0-200% of the Federal Poverty Level, partial charity for 201-400% FPL patients with balances exceeding $1,500, and uninsured discounts approximating managed care rates for self-pay patients excluding elective cosmetic and designated flat-rate procedures.

Name

Memorial Hospital Jacksonville

Legal name

HCA Healthcare, Inc.

Website

https://hcafloridahealthcare.com

Company type

Public

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Memorial Hospital Jacksonville, now HCA Florida Memorial Hospital, is an acute care facility within HCA Florida Healthcare's 650+ site Florida network. It serves the general patient population with emergency, surgical, inpatient, and specialty care supported by 11,000+ network physicians and 84,000+ colleagues.

Ownership category

akta.pro rank

Product category

Hospital and Acute Care Services

NAICS

Outpatient Care Centers (6214), All Other Outpatient Care Centers (621498), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Trauma Centers & Level I–IV Trauma Hospitals (HLAFAAAK)

Keywords

• Acute care hospital
• Emergency medical services
• Hospital healthcare delivery
• Specialty medical care
• Patient care services

Headquarters

HQ city

Davie

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Services Revenue: HCA Florida Healthcare generates revenue through providing medical services to patients. This includes emergency care, surgeries, inpatient stays, outpatient procedures, diagnostic services, and specialty care. Revenue is collected from patients directly, insurance companies, Medicare, Medicaid, and through financial assistance programs.
2. Uninsured Patient Discounts: Self-pay patients receive discounts similar to managed care rates. The uninsured discount policy applies to patients without third-party payer coverage who do not qualify for Medicaid or other discount programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Memorial Hospital Jacksonville is a full-service acute care hospital within the HCA Florida Healthcare network, providing 24/7 emergency and trauma care, inpatient hospitalization, and outpatient procedures. It delivers specialty services including cardiology, oncology, orthopedics, women's care, pediatrics, and advanced cardiovascular surgery, supported by more than 11,000 affiliated physicians across the statewide network. Patients access care through the facility, affiliated urgent care centers, the MyHealthONE patient portal, and virtual/telehealth services.

Product overview

HCA Florida Healthcare operates as a unified healthcare delivery platform with a network of 50 hospital campuses and over 670 affiliated sites of care across Florida, supported by more than 11,000 physicians. The core patient-facing digital product is the MyHealthONE patient portal, which integrates a web portal and mobile app for iOS and Android, enabling patients to access health records, schedule appointments, pay bills, and pre-register. The MyHealthONE platform connects to the broader service ecosystem including the Patient Payment Estimator for cost transparency, Consult-A-Nurse for clinical guidance, and Virtual Care Options for telehealth. Financial Assistance Programs provide support for uninsured and low-income patients. The network also includes over 100 urgent care centers and Graduate Medical Education programs as part of the comprehensive care delivery system. The company does not operate a public API for external developer integration.

Differentiator

Problem solved

Functional benefit

Products and services

• MyHealthONE Patient Portal

Quantifiable outcome

• 12.7 million patient encounters annually across the HCA Florida Healthcare network

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• University of Central Florida (UCF) College of MedicinecoreStrategic or Co-development Partner · 20 May 2026HCA Florida Healthcare and UCF College of Medicine established a Graduate Medical Education (GME) Consortium. The partnership addresses Florida's physician shortage by training residents and fellows. The consortium is the fastest growing residency program in Florida with over 820 physicians in training across 49 programs. About 50% of graduates stay in Florida to practice.
• UCF/HCA Florida Healthcare GME ConsortiumcoreStrategic or Co-development PartnerThe consortium has graduated almost 1,300 physicians, with approximately 50% staying in Florida to practice. Programs span dermatology, internal medicine, psychiatry, and transitional year residencies.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Orlando Health: Florida-based not-for-profit health system operating multiple hospital campuses and a large affiliated physician network. Closely comparable to Memorial Hospital Jacksonville in terms of regional Florida presence, acute and specialty service mix, and graduate medical education programs.
• AdventHealth: Large not-for-profit health system with a significant Florida hospital footprint spanning multiple campuses and specialties. Directly comparable to HCA Florida Healthcare / Memorial Hospital Jacksonville in geographic coverage, service breadth (cardiology, oncology, women's care), and patient mix.
• Cleveland Clinic Florida: Florida-based arm of the Cleveland Clinic system offering acute, specialty, and tertiary care. Comparable in specialty depth (cardiology, oncology, complex surgery) and premium brand positioning, though with stronger tertiary brand equity.
• Baptist Health Jacksonville: Direct Jacksonville-market competitor operating a flagship hospital and several satellite facilities with comprehensive acute and specialty services. Same geography, same service lines (emergency, cardiology, oncology, women's, pediatrics) — the most direct local competitor to Memorial Hospital Jacksonville.
• Mayo Clinic Florida: Florida campus of Mayo Clinic providing tertiary and quaternary specialty care with strong brand recognition. Comparable on complex case capability and integrated specialty service lines, though with a narrower community-acute footprint.
• Tampa General Hospital: Florida-based academic medical center and Level I trauma center with comprehensive specialty services and a large affiliated physician base. Comparable to Memorial Hospital Jacksonville in service breadth, trauma capability, and graduate medical education scale.

Broad incumbents

• Ascension: Large Catholic not-for-profit health system operating hospitals across multiple US states. Comparable at the network scale and integrated delivery level, with overlapping service lines in emergency, cardiology, oncology, and women's care.
• Universal Health Services: NYSE-listed acute care and behavioral health hospital operator. Comparable as a publicly traded multi-site acute care operator with similar service breadth and geographic diversification, though with smaller Florida footprint than HCA Healthcare.
• Tenet Healthcare: Large publicly traded for-profit hospital operator (NYSE: THC) with acute care hospitals and ambulatory surgery centers across the US. Comparable to HCA Healthcare/Memorial Hospital Jacksonville at the corporate business-model level — for-profit, multi-state acute care operator with employed physician networks.
• CommonSpirit Health: One of the largest US not-for-profit health systems formed from the merger of Catholic Health Initiatives and Dignity Health. Comparable as a multi-state, multi-hospital operator with similar scale, specialty breadth, and care-coordination infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HCAFLHealthcare
• Facebookfacebook.com/HCAFLHealthcare
• LinkedInlinkedin.com/company/hca-florida-memorial-hospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Memorial Hospital Jacksonville