What Nexi Croatia does

Nexi Croatia d.o.o. is a Zagreb-headquartered payment technology company (d.o.o.) operating as the Croatian regional subsidiary of the publicly listed European PayTech Nexi Group (Nexi S.p.A., Milan Stock Exchange). Founded in 2022 and granted an acquiring payment services license by the Croatian National Bank in February 2023, the company provides merchant card-acceptance infrastructure and bank-side issuing/processing services across the Croatian and Slovenian markets via its sister entity Nexi Slovenia.

The product portfolio follows a platform-plus-modules architecture. Core acceptance offerings comprise SmartPOS physical terminals, the SoftPOS mobile application that turns Android devices into contactless card readers, and e-commerce gateway solutions supporting Visa, Mastercard, American Express, and UnionPay. Value-added modules include Obročna otplata (fee-free installments across 2-36 monthly payments), Dynamic Currency Conversion (DCC), Business Account reporting portal, and Fast Payout (two-day settlement). For banks and financial institutions, Nexi Croatia delivers issuer authorization, transaction processing, ATM solutions, fraud detection, 3D Secure strong authentication, dispute/chargeback management, loyalty programs, call-centre services, and statistical predictive modelling.

Revenue is primarily transaction-fee based on interchange and merchant service charges (acquiring side), supplemented by managed-services and professional-services revenue for institutional clients. Go-to-market is dominated by a deeply embedded distribution partnership with PBZ Card (Privredna banka Zagreb), the largest Croatian bank, which provides merchant acquisition through Sinergo desks and its own sales team; this is supplemented by direct enterprise sales to other banks and financial institutions, a Digitalna Hrvatska government-supported program targeting SMBs, and self-serve online inquiry forms on nexi.hr. The entity had no reported external funding rounds and operates as a wholly-owned, well-capitalized (EUR 165M share capital) subsidiary of the parent group.

Name

Nexi Croatia

Legal name

Nexi Croatia d.o.o.

Website

https://nexi.hr

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

Nexi Croatia d.o.o. is a Zagreb-headquartered PayTech subsidiary of the Nexi Group providing card-acceptance infrastructure (SmartPOS, SoftPOS, e-commerce) plus issuing, processing, and value-added services to Croatian merchants, banks, and financial institutions, distributed primarily through its PBZ Card strategic partnership.

Ownership category

akta.pro rank

Product category

Payment Processing Services

akta.pro primary industry

Integrated Payment Processors (PSP/Acquirer) (FSAMABAA)

akta.pro secondary industries

Card-Not-Present / eCommerce Acquirers (FSAMABAD), Card Issuing & Virtual Cards (lodge cards, single-use, tokenization) (THALAHAB)

Keywords

• Card payment processing
• Merchant acquiring services
• Card issuing solutions
• POS terminal solutions
• Payment processing technology

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Card Acquiring/Transaction Processing: Revenue generated from processing card payments at merchant POS terminals. Merchants pay interchange fees and merchant service fees for each transaction processed. Supports Visa, Mastercard, American Express, and UnionPay cards.
2. POS Device Services: Revenue from SmartPOS device provision and management. Includes Business Account services with transaction reporting and fast payout features.
3. SoftPOS Licensing: Revenue from SoftPOS mobile application licensing for merchants using smartphones as POS terminals.
4. Dynamic Currency Conversion (DCC): Commission from DCC transactions where merchants receive favorable transaction fees for currency conversion services.
5. Banking/Institutional Services: Issuing solutions, transaction processing, and value-added services (fraud detection, loyalty programs, reporting) for banks and financial institutions.
6. Value-Added Services: Additional services including call centre, dispute/chargeback management, strong authentication, statistical predictive modelling, loyalty programs, and BI reporting for banks and merchants.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels3 records

Core offering

Nexi Croatia is a payment technology company that provides digital payment acceptance solutions for merchants and value-added processing services for banks in Croatia. Its portfolio includes POS terminals (SmartPOS), a mobile point-of-sale application (SoftPOS), e-commerce payment gateways, and a comprehensive Card Acceptance service for merchants, plus Issuing Solutions, Acquiring Solutions, Transaction Processing, ATM Solutions, Fraud Detection, Loyalty Programs, and Business Intelligence reporting for banks and financial institutions.

Product overview

Nexi Croatia is a payment technology company providing a comprehensive digital payment ecosystem across physical, mobile, and online channels. The core product portfolio centers on three main payment acceptance solutions: SmartPOS (physical POS terminal devices), SoftPOS (mobile phone-based payment acceptance), and E-commerce Solutions (online payment processing). These core offerings are supplemented by value-added services including Obročna otplata (installment payments up to 36 installments), Dynamic Currency Conversion (DCC) for international customers, Business Account reporting tools, and Fast Payout services. For banks and financial institutions, Nexi provides issuer authorization, transaction processing, ATM solutions, fraud detection, strong authentication (3D Secure), dispute management, loyalty programs, call center services, and statistical predictive modeling. The company also operates the Digitalna Hrvatska program providing free POS devices to Croatian merchants. The architecture follows a platform-plus-modules model where the core payment acceptance infrastructure is enhanced with optional add-on services targeting different customer segments (merchants vs. banks).

Differentiator

Problem solved

Functional benefit

Brands

• SmartPOS: A POS device solution for fast payments and other payment services, enabling merchants to accept card payments with features like fast payouts and business account reports.
• SoftPOS
• PBZ Card SoftPOS
• Nexi SmartPay
• Digitalna Hrvatska

Products and services

• SmartPOS

Quantifiable outcome

• Fast payout: money credited within 2 days from transaction processing
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Ten partnerships are on record, tiered core, regional and regulatory.

• PBZ Card d.o.o.coreStrategic or Co-development PartnerStrategic partnership where PBZ Card and Nexi Croatia joined forces to provide digital payment solutions to merchants. PBZ Card handles card processing and merchant sales while Nexi provides payment infrastructure. PBZ Card is the only company accepting American Express cards at points of sale in Croatian market.
• Privredna banka Zagreb (PBZ)coreChannel Partner/ Reseller/ DistributorLeading Croatian bank providing distribution network through Sinergo desks at bank branches for merchant card acceptance inquiries. PBZ is the leading bank in introducing new technologies to Croatian card market.
• American ExpresscoreStrategic or Co-development PartnerLong-term successful cooperation enabling acceptance of American Express cards at points of sale in Croatia. PBZ Card/Nexi Croatia is the only card company with American Express acceptance contracts on Croatian market.
• Visa InternationalcoreTechnology or IntegrationCard scheme partnership for Visa card acceptance and issuing. Supports Visa contactless payments, mobile wallets, and Tap to Phone solutions.
• MastercardcoreTechnology or IntegrationCard scheme partnership for Mastercard acceptance and issuing. Supports Mastercard contactless payments and digital payment solutions.
• Apple PaycoreTechnology or IntegrationMobile wallet integration enabling Apple Pay payments at SoftPOS and POS terminals. Virtual cards integrated into Apple Pay mobile wallet supported.
• Google PaycoreTechnology or IntegrationMobile wallet integration enabling Google Pay payments at SoftPOS and POS terminals. Virtual cards integrated into Google Pay mobile wallet supported.
• Nexi GroupcoreStrategic or Co-development PartnerParent company - European PayTech operating in 25+ countries. Nexi Croatia and Nexi Slovenia are part of Nexi Group, benefiting from shared technology platform, global scale, and international expertise. Nexi Group manages ~170 million cards and ~3 million merchants.
• Nexi Slovenia d.o.o.regionalStrategic or Co-development PartnerSister company under Nexi Group operating in Slovenian market. Nexi Slovenia is a payment card processing and development company headquartered in Ljubljana with secondary office in Koper.
• Hrvatska narodna banka (Croatian National Bank)regulatoryOthersRegulatory authority that issued Nexi Croatia the license for providing acquiring payment services (license no. 54-09102-23/BV dated February 16, 2023) and entered the company into payment services providers registry as payment institution (IPP415).

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Worldline: Large European PayTech incumbent offering merchant acquiring, issuing, and digital payment services across multiple verticals. Comparable on full-stack PSP/acquirer model, though operating at substantially larger scale than Nexi Croatia.
• Stripe: Global internet-first payment processor expanding into in-person (Tap to Pay / SoftPOS) and European acquiring. Comparable on e-commerce acquiring and emerging SoftPOS model that overlaps with Nexi Croatia's core products.
• Adyen: Global payment processor offering unified acquiring across in-store, online, and mobile for enterprise merchants. Comparable on multi-channel acquiring and POS/SoftPOS-style technology focus, though typically competing for larger merchants.

Regional players

• Asseco South Eastern Europe / mStart: Regional payment and banking technology provider for CEE/SEE markets, offering acquiring, gateways, and POS services. Comparable on regional scope and payment service offering for merchants and banks.
• Payten / SIA: SEE payment processing provider (part of SIA, recently integrated with Nexi Group via the Nexi/Nets/SIA merger) competing in regional acquiring, e-commerce, and POS services across the Balkans.
• Erste Group Card / Austrian Anadi Bank card-processing: Regional banking-group card business unit (Erste Card Club) offering issuing and acquiring in Croatia and CEE. Comparable in providing bank-channel-anchored card processing infrastructure for the Croatian market.

Direct peers

• PBZ Card d.o.o. Croatian card processor and Nexi Croatia's core distribution / processing partner — a subsidiary of Privredna banka Zagreb. Operates the merchant sales force and PBZ Card SoftPOS offering, making it the most directly comparable local competitor/partner in the Croatian acquiring market.
• Monri Payments: Regional payment processor active across Croatia and the Balkans, providing POS acquiring, e-commerce, and omnichannel payment gateway services. Comparable on customer segment (merchants and small businesses) and product (terminal + gateway).
• Teya (formerly SLYK): Croatia-rooted payment and business management platform for SMEs and the hospitality sector, offering acquiring, POS, and value-added solutions. Comparable in geographic focus (Croatia), SME segment, and product breadth.
• Corvus Pay: Croatian-headquartered payment service provider offering card acquiring, e-commerce gateways, and PSP services to Croatian merchants and banks. Closely comparable in target market, geography, and product scope (in-store, online, mobile).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nexi Croatia