Sapphire

What Sapphire does

Sapphire (legally SapphireHMS) is a private healthcare-software vendor headquartered in Braga, Portugal, that builds and sells a modular Hospital Management System (HMS) to public and private hospitals and healthcare institutions. The company's product suite comprises five integrated modules — Sapphire Hospital (Patient Administration System), Sapphire Clinician (Electronic Medical Record / CPOE with treatment plans and drug-interaction checks), Sapphire Emergency (an emergency-department performance solution implementing Manchester, CTAS, and ESI triage protocols), Sapphire Pharma (pharmacy management with dispensing-machine integration), and Sapphire Care (a patient-facing mobile app for appointments, prescriptions, and Personal Health Records) — all sharing a unified patient database and communicating through Sapphire's built-in HL7 Integration Engine, which also bridges to external EMR, LIS, RIS, PACS, and CDSS systems. The platform is built on the OutSystems low-code application development platform, enabling rapid customization and fast deployments (the company cites a 12-week full rollout at a 458-bed maternity hospital in Kuwait).

Sapphire monetizes through licensing of its HMS modules to healthcare institutions via a consultative direct enterprise sales motion supported by downloadable datasheets, case studies, and product demonstrations. All publicly disclosed customers are hospitals operating under the Kuwait Ministry of Health, including at least six facilities — one of the country's busiest emergency departments (2,000+ patients daily) and a large Maternity Hospital (150 doctors, 961 nurses, 458 beds, 20 wards) — where documented outcomes include a 166% increase in daily outpatients, a 30-minute reduction in average admission time (45 → 15 minutes), and a 60% reduction in duplicated medical records. Pricing is not publicly disclosed, but the multi-module, enterprise deployment profile implies a subscription or perpetual-license model with meaningful per-hospital ACV. No funding rounds, acquisitions, or geographic expansion beyond Kuwait are recorded in the available data, and the company's website copyright dates to 2018.

Name

Sapphire

Legal name

SapphireHMS

Website

https://sapphirehms.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Sapphire (SapphireHMS) is a Portugal-based healthcare-software vendor that builds a modular Hospital Management System — covering patient administration, EMR, emergency, pharmacy, and a patient mobile app — and sells it primarily to hospitals under Kuwait's Ministry of Health via direct enterprise sales.

Ownership category

akta.pro rank

Product category

Hospital Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industries

Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

Keywords

• Hospital management system
• Electronic medical records
• Clinical information system
• Pharmacy management software
• Healthcare system integration

Headquarters

HQ city

Braga

HQ country

Portugal

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Hospital Management System Licensing: Sapphire offers a complete Hospital Management System solution that can be deployed and customized for hospitals and healthcare institutions. The software appears to be licensed to healthcare organizations on a subscription or perpetual license basis, with multiple modules available (Hospital, Clinician, Emergency, Pharma, Care).

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Sapphire sells a modular Hospital Management System (HMS) covering patient administration, clinical information management (EMR/CPOE), emergency department operations, pharmacy management, and a patient-facing mobile app. The five integrated modules (Hospital, Clinician, Emergency, Pharma, Care) share a unified patient database and are connected via a built-in HL7 Integration Engine that links external specialty systems such as EMR, LIS, RIS, PACS, and CDSS. The suite is built on the OutSystems low-code platform and is licensed to hospitals and healthcare institutions primarily in the Middle East (notably Kuwait).

Product overview

Sapphire is a comprehensive, modular Hospital Management System (HMS) built on the OutSystems Platform, composed of five integrated modules: Sapphire Hospital (Patient Administration System), Sapphire Clinician (Clinical Information Manager/EMR), Sapphire Emergency (Emergency Department performance solution), Sapphire Pharma (Pharmacy Management Solution), and Sapphire Care (mobile patient app). These modules share a unified patient database and communicate through Sapphire's built-in HL7 Integration Engine, which also connects to external EMR, LIS, RIS, PACS, and CDSS systems.

Differentiator

Problem solved

Functional benefit

Brands

• Sapphire Hospital: Patient Administration System for managing OutPatients, InPatients and Emergency processes.
• Sapphire Clinician
• Sapphire Emergency
• Sapphire Pharma
• Sapphire Care

Products and services

• Sapphire Hospital Patient Administration System (PAS) that manages patient demographics, outpatient/inpatient/emergency admissions and discharges, medical file archiving, room and bed assignment, scheduling, and accounting and invoicing. Built on a unified patient view with real-time KPIs for hospitals and healthcare institutions.
• Sapphire Clinician Clinical Information Manager providing an Electronic Medical Record (EMR), Computerized Physician Order Entries (CPOE), treatment plans, dosage verification, drug-to-drug interaction alerts, and integrated reporting dashboards. Fully integrated with LIS, RIS, and Pharmacy Management Systems for physicians and nurses.
• Sapphire Emergency Emergency Department performance solution that optimizes patient flow by implementing triage protocols (Manchester, CTAS, ESI), dynamically configuring emergency locations, and providing real-time monitoring of patient acuity levels. Fully integrated with Sapphire Clinician and Sapphire HMS for hospital Emergency Departments.
• Sapphire Pharma Pharmacy Management Solution (PMS) that automates medication management across the hospital, providing electronic prescriptions, real-time stock control, machine automation integration with dispensing equipment, and reporting on dispensed medication and stock flows for hospital pharmacies.
• Sapphire Care Mobile application for patients to manage appointments, interact with healthcare providers, renew prescriptions, maintain Personal Health Records (PHR), receive treatment plan notifications, and access a services directory with physician availability.
• Sapphire Integration Engine (HL7 Engine) Built-in HL7 Engine allowing all hospital systems to communicate through a central bus, providing seamless integration between specialty systems such as EMR, LIS, RIS, PACS, and CDSS, as well as among Sapphire's own HMS modules.

Quantifiable outcome

• 166% increase in daily outpatients (from 150 to 400)
• +5 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• OutSystemscoreTechnology or IntegrationSapphire is powered by the OutSystems Platform. OutSystems is a low-code application development platform used as the foundation for building Sapphire's Hospital Management System, enabling rapid development and customization capabilities.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• InterSystems: InterSystems (HealthShare and TrakCare) provides an integrated hospital information system with a core HL7-based integration engine and has a strong installed base across the Middle East, directly competing with Sapphire in MENA HMS deals.
• Dedalus: Dedalus is a leading European HIS vendor offering integrated clinical, administrative, and departmental modules for hospitals. It competes head-to-head with Sapphire for large health-system tenders in EMEA and is actively expanding across MENA.

Regional players

• ChipSoft: ChipSoft (HiX) is a Dutch hospital information system vendor with a strong footprint in the Netherlands and parts of EMEA. It is comparable to Sapphire in its integrated, modular approach and competes for European hospital tenders, though it has limited Middle East presence.
• Asseco Poland: Asseco delivers mHospitals and other health-IT products across Central and Eastern Europe and select international markets. It is comparable to Sapphire as a regional integrated HIS vendor, though its geographic focus is largely outside the Middle East.
• MV AG: MV is a German vendor specializing in hospital and laboratory information systems across the DACH region and select international markets. Comparable to Sapphire as a regional HIS specialist with departmental depth in lab and pharmacy workflows.

Broad incumbents

• Epic Systems: Epic is the largest US-based EHR/HIS vendor offering a comprehensive suite spanning PAS, EMR, pharmacy, emergency, and patient engagement. It is increasingly present in MENA through large flagship hospital and ministry of health deals, posing a broad competitive threat.
• Allscripts (Veradigm): Allscripts, now operating under Veradigm, provides EHR and hospital information system solutions globally. Its broad portfolio competes with Sapphire for hospital and health-system contracts, particularly in markets where it has existing deployments.
• CompuGroup Medical (CGM): CGM is a large European health-IT vendor providing hospital information systems, physician software, and pharmacy solutions. It is a broad incumbent comparable to Sapphire across multiple modules including pharmacy and clinical information.
• MEDITECH: MEDITECH provides an integrated EHR and hospital information system used by hundreds of hospitals globally. Its Expanse platform overlaps with Sapphire's modular HMS offering and is a competing option in mid-sized hospital procurements.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) provides enterprise-scale hospital information systems including Millennium EMR and departmental solutions. It competes with Sapphire for large multi-hospital deployments, particularly through GCC government-led digitization programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SapphireHMS
• Facebookfacebook.com/sapphirehms
• LinkedInlinkedin.com/company/sapphirehms

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sapphire