Wide Bay Hospital and Health Service

What Wide Bay Hospital and Health Service does

Wide Bay Hospital and Health Service is a statutory public health body established under the Hospital and Health Boards Act 2011 and one of 16 Hospital and Health Services that together form Queensland Health's publicly funded healthcare system. It delivers acute, emergency, inpatient, outpatient, community, oral health, and mental health and alcohol-and-other-drug services across the Wide Bay region of Queensland, Australia, through hospital facilities in Bundaberg, Hervey Bay, Maryborough, and Gympie, supported by multi-disciplinary community mental health teams and partnerships with non-government organisations.

Its core operational offering centres on hospital-based care and a differentiated mental health initiative: three Crisis Support Spaces at Bundaberg, Hervey Bay, and Maryborough hospitals that provide calm, therapeutic environments as an alternative to emergency department presentations for people experiencing anxiety, distress, self-harming behaviours, and suicidal thoughts. These spaces were co-designed with people who have lived experience of mental health crisis and combine peer and clinical support, integrated into the statewide Better Care Together plan and evaluated in partnership with the Queensland Centre for Mental Health Research. The service also connects patients to statewide specialist pathways including Children's Health Queensland's Jacaranda Place adolescent mental health service.

The organisation is government-funded rather than commercially structured; it does not charge patients and generates no commercial revenue. Its go-to-market is service delivery within a defined regional catchment, supported by referrals, statewide digital platforms including the CIMHA clinical information system, and broad public communication through Queensland Health's website, social channels, and the careers portal. Wide Bay HHS participates in strategic statewide partnerships with the Queensland Mental Health Commission, QCMHR, Children's Health Queensland HHS, and funded NGOs to plan, deliver, and evaluate mental health, AOD, and psychosocial services.

Name

Wide Bay Hospital and Health Service

Legal name

Wide Bay Hospital and Health Service

Website

https://health.qld.gov.au

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Wide Bay Hospital and Health Service is a Queensland Government statutory body operating public hospitals and community health services across the Wide Bay region, including Bundaberg, Hervey Bay, Maryborough, and Gympie, with mental health crisis support spaces and statewide partnerships.

Ownership category

akta.pro rank

Product category

Public Hospital and Health Services

NAICS

General Medical and Surgical Hospitals (62211)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Hospital-Operated Urgent Care Centers (HLAFADAC)

Keywords

• Public hospital services
• Mental health services
• Emergency healthcare
• Community health services
• Regional healthcare

Headquarters

HQ city

Bundaberg

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels4 records

Core offering

Wide Bay Hospital and Health Service delivers publicly funded hospital and health services to residents of the Wide Bay region in Queensland, Australia. Its offerings include acute inpatient and outpatient care, emergency department services, mental health crisis support spaces co-designed with people with lived experience, and multi-disciplinary community mental health and alcohol and other drug services. Services are free at the point of care for eligible patients and operated under Queensland Health's statewide network.

Product overview

Wide Bay Hospital and Health Service provides a range of public health services across Queensland's Wide Bay region. Its key services include hospital-based care at facilities including Bundaberg Hospital, Hervey Bay Hospital, and Maryborough Hospital, along with community health services. The service operates crisis support spaces as a mental health initiative as part of Queensland Health's Better Care Together plan, offering walk-in support for people experiencing mental health crisis away from emergency departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Support Spaces

Quantifiable outcome

• Crisis support spaces have helped reduce visits to emergency departments, unnecessary stays, and need for inpatient care

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• Queensland Mental Health CommissioncoreStrategic or Co-development PartnerQueensland Health and the Queensland Mental Health Commission work in partnership with people with lived experience, other government departments, non-government organisations and industry partners to develop plans and strategies to improve mental health and wellbeing of Queenslanders. Wide Bay HHS participates in this statewide strategic partnership.
• Non-government Organisations (NGOs)coreStrategic or Co-development PartnerQueensland Health funds non-government organisations to deliver specialist mental health, alcohol and other drug services. Wide Bay HHS collaborates with these NGO partners to provide community-based psychosocial supports and recovery-focused services.
• Queensland Centre for Mental Health Research (QCMHR)coreStrategic or Co-development PartnerQCMHR develops evaluation frameworks for mental health services including Jacaranda Place and crisis support spaces. Wide Bay HHS benefits from these research partnerships that inform service delivery across Queensland.
• Children's Health Queensland Hospital and Health ServicecoreStrategic or Co-development PartnerStatewide adolescent mental health services including Jacaranda Place provided by Children's Health Queensland HHS. Wide Bay HHS referrals may connect patients to these specialist statewide services.

Scale indicators3 records

Expansion highlights4 records

Direct peers

• Children's Health Queensland Hospital and Health Service: Statewide partner HHS that operates specialist services such as Jacaranda Place for adolescent mental health. Comparable as a statutory Queensland HHS delivering inpatient and community health services under the same legislative framework.
• Metro North Hospital and Health Service: Largest Queensland HHS operating major tertiary hospitals and community services. Comparable in statutory structure and core service lines, but broader in scale and academic/teaching hospital scope than Wide Bay.
• Sunshine Coast Hospital and Health Service: Neighbouring Queensland HHS explicitly referenced in the data (Gympie Hospital is administered under Sunshine Coast). Comparable in scope: regional acute hospitals, EDs, mental health and community services for a mixed coastal/inland population.
• Gold Coast Hospital and Health Service: Another Queensland HHS providing a similar mix of acute, emergency, mental health and community services. Comparable in operating model and statutory governance, though with a more metropolitan catchment than Wide Bay.
• Townsville Hospital and Health Service: Large regional Queensland HHS operating a major tertiary hospital plus regional facilities. Comparable as a regional/rural HHS under the same Hospital and Health Boards Act 2011 framework as Wide Bay.
• Cairns and Hinterland Hospital and Health Service: Another regional Queensland HHS providing acute, emergency, mental health and community services across a dispersed regional/rural catchment, directly comparable in service mix and governance structure to Wide Bay HHS.

Broad incumbents

• Northern Territory Health: Operator of public hospitals and remote health services across the Northern Territory. Comparable to Wide Bay in delivering acute, emergency and community services to a dispersed regional/rural population, but with a broader geographic footprint and smaller population base.
• Victorian Department of Health: Operator of public hospitals and community health services across Victoria. Comparable as a publicly funded system manager and provider of acute, mental health and community services, but operating at state rather than regional HHS scale.
• NSW Health: Statewide public health system in New South Wales operating hospitals, community and mental health services across metropolitan, regional and rural areas. Comparable as a publicly funded acute and community care provider, though far larger and broader in scope than Wide Bay HHS.
• WA Health: Western Australia's public health system operating hospitals, mental health and community services, including large regional catchments analogous to Wide Bay. Comparable as a publicly funded multi-facility system with a rural/regional service mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/widebayhealth
• YouTubeyoutube.com/user/HealthierQueensland
• Facebookfacebook.com/widebayhealth
• LinkedInlinkedin.com/company/widebayhealth
• Instagraminstagram.com/qldhealth
• TikToktiktok.com/@qldhealth

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wide Bay Hospital and Health Service