Viollier y Asociados, Liquidadores de Seguros Limitada

What Viollier y Asociados, Liquidadores de Seguros Limitada does

Viollier y Asociados, Liquidadores de Seguros Limitada is a privately held Chilean insurance loss adjustment and claims management firm founded in 1957 by Eduardo Viollier Larraín. The company provides professional claim adjustment and settlement services to insurance carriers across nine specialized lines of business: Credit & Surety, Engineering & Business Interruption, Marine Cargo & Stock Throughput, Home, Robbery, Natural Resources, Casualty & Financial Risks, and Catastrophe Events. Service delivery is anchored in a network of eight owned branch offices across Chile — from Santiago (headquarters at La Concepción 322, Piso 13, Providencia) through Antofagasta, Viña del Mar, San Antonio, Talca, Concepción, Temuco, Puerto Montt, and Punta Arenas — plus a broader network of correspondent offices and agents in more than 30 countries spanning the Americas, Europe, Asia, the Middle East, Oceania, and Africa. The customer base comprises enterprise insurance carriers, with 22 named logos including Zurich, Mapfre, Chubb, Liberty, Sura, Coface, Cesce, BCI Seguros, Chilena Consolidada, Consorcio, Continental, and HDI Seguros.

The firm's underlying technology stack consists of two digital tools layered on top of the traditional adjuster workforce. The first is the Viollier Inspección Móvil mobile application, launched on iOS and Android, which supports step-by-step field inspection and claim management workflows. The second is the Viollier SGS (Sistema de Gestión de Siniestros), a web-based claims management portal that allows carrier clients to log in and manage claims centrally. For catastrophe events, the firm operates an online catastrophe management system with pre-established procedures codified in a catastrophe handbook. A 2020 strategic alliance with UK/US-based Adjusteck LLC enabled the introduction of remote inspection tooling and supported international technical capabilities for highly specialized risks.

The business model is professional services B2B, with fees negotiated directly with insurance carrier clients on a quote/engagement basis — no public pricing is disclosed. Go-to-market is enterprise field sales, with direct engagement of insurance carriers in Chile and leveraged access to international markets through the correspondent network and the Adjusteck partnership. The company has approximately 101–250 employees, operates without disclosed external investors or parent entities, and is led by Patricio Bustamante (Gerente General) with line-of-business directors across each specialty. The firm is privately held with no public listing and no disclosed M&A or funding history.

Name

Viollier y Asociados, Liquidadores de Seguros Limitada

Legal name

Viollier y Asociados Liquidadores de Seguros LTDA

Website

https://e-viollier.cl

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

101–250 employees

Short description

Viollier y Asociados is a Chilean insurance loss adjustment firm founded in 1957, providing specialized claim adjustment across nine lines (credit/surety, engineering, marine, home, robbery, natural resources, casualty, catastrophe) to enterprise insurance carriers via domestic branch offices and a global correspondent network.

Ownership category

akta.pro rank

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices17 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Insurance Claims Adjustment Services: Professional fee-based services for adjusting and settling insurance claims across multiple lines including credit and surety, engineering, marine cargo, home, robbery, natural resources, and casualty/financial risks.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Viollier y Asociados provides professional insurance claims adjustment and loss adjusting services to insurance carriers across Chile and worldwide, organized into nine specialized departments covering credit & surety, engineering & business interruption, marine cargo & stock throughput, home, robbery, natural resources, civil liability & financial risks, catastrophe events, and an international correspondent network. Field inspections are supported by the proprietary Viollier Inspección Móvil mobile application and centralized claims handling is enabled by the Viollier SGS (Sistema de Gestión de Siniestros) online management system.

Product overview

Viollier y Asociados (V&A) is an insurance claims adjustment firm that operates as a platform of specialized service offerings rather than a unified software product. The company provides a digital ecosystem consisting of the Viollier Inspección Móvil mobile application for field inspections and the Viollier SGS (Sistema de Gestión de Siniestros) web portal for claims management. These digital tools support the company's core insurance adjusting services delivered through nine specialized departments: Credit and Surety, Engineering and Business Interruption, Marine Cargo & Stock Throughput, Home Service, Robbery, Natural Resources, Casualty and Financial Risks, and Catastrophe Events Handling. The services are delivered through a network of branch offices in Chile and international correspondent agents providing worldwide coverage.

Differentiator

Problem solved

Functional benefit

Products and services

• Credit and Surety (Crédito y Garantías) Claims Adjustment Adjustment services for domestic and export credit insurance, including political risk coverage, policy analysis, and warranty insurance adjustment for performance bonds, cash advance investment, and sales contracts; delivered to insurance carriers.
• Engineering and Business Interruption Claims Adjustment Multidisciplinary engineering team handling claims for construction all risk, mining, energy, machinery breakdown, road infrastructure, industrial processes, contractor's plant and equipment, and business interruption coverage.
• Marine Cargo & Stock Throughput (Transporte y Casco) Claims Adjustment Services since 1957 handling cargo, stock, and surveyor claims for all kinds of cargo, including critical equipment shipments. Covers inspection of damage, pre-shipments, stowage, inland freight auditing, bulk cargo surveying, vehicle inspection, container hull risks, and fast track claims handling.
• Home Service (Hogar) Claims Adjustment Insurance claim adjustment services for residential property coverage, including personal lines liability, household coverage, and related insurance products.
• Robbery (Robo) Claims Adjustment Specialized robbery claim adjustment department handling commercial, residential, massive products, and mining/engineering machinery robberies with legal, accounting, and field inspection expertise.
• Natural Resources (Recursos Naturales) Claims Adjustment Agricultural and forestry insurance adjustment services including crop yield/production insurance, fruit tree damages, fire insurance for plantations, livestock insurance, and beekeeping insurance.
• Casualty and Financial Risks (Responsabilidad Civil) Claims Adjustment Civil liability adjustment covering general liability, employers liability, construction all risk liability sections, garage liability, personal lines, professional liability for medical/notaries/brokers/adjusters, directors and officers liability, and personal accidents.
• Catastrophe Events Handling (Eventos Catastróficos) Specially designed system for catastrophe event operations managing large information flows through online management, centralized operations, and pre-established procedures in a catastrophe handbook covering vertical and horizontal organization.
• International Network Services Global network of correspondent agents and branch offices providing worldwide coverage through offices in major capitals and commercial centers across the Americas, Europe, Asia, the Middle East, Oceania, and Africa.
• Viollier Inspección Móvil Mobile Application Mobile application for iOS and Android that enables users to follow claim inspection and management processes step by step, facilitating field inspections and claims handling.
• Viollier SGS (Sistema de Gestión de Siniestros) Online Claims Management Portal Web-based claims management system for customers (insurance carriers) to log in and manage insurance claims, providing online management for centralized operations.

Quantifiable outcome

• Worldwide coverage through international network
• +1 more outcomes

Named customers22 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Adjusteck LLCcoreStrategic or Co-development Partner · 2 September 2020International adjustment firm partnership announced September 2020. Adjusteck has offices in UK and USA with over 40 years of experience in the international market. The partnership allows Viollier to have greater presence in important markets worldwide and access technical support for increasingly specialized risks. Both firms share similar values and have proven experienced teams capable of handling high complexity technical claims.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hyperexpert: Specialist loss adjusting firm focused on complex and technical claims including engineering, marine and energy. Comparable to Viollier because both offer multi-disciplinary claim adjustment with engineering talent to insurers handling complex technical risks.
• Crawford & Company: Public, US-headquartered global claims management and loss adjusting firm operating in 70+ countries. Comparable to Viollier because both serve insurance carriers with multi-line property, casualty, marine, engineering, and specialty claim adjustment services.
• Davies Group: UK-headquartered claims solutions and insurance services group operating across loss adjusting, claims handling and insurance support. Comparable to Viollier because both serve insurance carriers with multi-line third-party claims adjustment and operate global networks through owned offices and correspondents.
• McLarens: International loss-adjusting firm with deep specialty expertise across aviation, marine, property, casualty and energy lines. Comparable to Viollier because both offer multi-line, multi-jurisdiction loss adjusting to insurance carriers through a mix of owned offices and correspondent partners.
• Sedgwick: World's largest independent loss-adjusting and claims-management firm. Directly comparable to Viollier because both provide multi-line third-party claim adjustment services to insurance carriers globally, with technology-enabled workflows and international correspondent networks.
• QuestPro Adjusters: US-based independent adjusting firm specializing in commercial property, casualty and specialty lines claim adjustment. Comparable to Viollier because both provide independent third-party loss adjusting services to insurance carriers across multiple lines including property, casualty, marine and specialty risks.
• Charles Taylor: UK-headquartered professional services firm providing loss adjusting, claims management and insurance services globally. Comparable to Viollier because both provide specialist multi-line claim adjustment to insurance carriers, with international network coverage and specialty expertise in complex risks.

Broad incumbents

• Aon (Claims Services): Global professional services firm offering claims management and loss adjusting as part of a broader insurance brokerage and risk advisory portfolio. Comparable to Viollier because both handle claim adjustment for insurance carriers, though Aon does so as an adjunct to a much larger brokerage business.
• Marsh (Claims Solutions): Global insurance broker and risk advisor that also provides claims advocacy and loss adjustment services. Comparable to Viollier because both support insurance carriers with claim handling, though Marsh's claims business is part of a much broader risk and insurance brokerage portfolio.

Regional players

• Independent Insurance Adjusters (Chile): Chilean industry association representing independent insurance adjusters and loss surveyors active in the local market. Comparable to Viollier because its members are direct domestic competitors offering the same third-party loss-adjusting services to insurance carriers in Chile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCjUlamupR_tyKBMCnzEvnQA
• LinkedInlinkedin.com/company/viollier-asociados/about

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viollier y Asociados, Liquidadores de Seguros Limitada