Windsor Volunteer Ambulance

What Windsor Volunteer Ambulance does

Windsor Volunteer Ambulance, Inc. (d/b/a Windsor EMS) is a 501(c)(3) non-profit emergency medical services organization founded in 1980 and headquartered at 340 Bloomfield Avenue, Windsor, Connecticut. It operates as the exclusive 911 emergency response provider for the Town of Windsor, covering more than 30 square miles and approximately 29,500 residents, and fielded over 4,910 calls for service in 2025. Clinical capability is delivered by State of Connecticut licensed paramedics (certified in ACLS and PALS) and EMTs with Basic Life Support training, operating a fleet that includes three ambulances and two Paramedic Intercept vehicles, with medical oversight from Hartford Hospital.

The organization operates two revenue streams. The first is 911 emergency transport, billed at rates set by the Connecticut Department of Public Health under CGS § 19a-179-21, with billing and collections outsourced to Ambulance Medical Billing (AMB); payment plans are available. The second is a multi-product training division offering AHA-certified programs — EMT Initial Course ($1,200, evening or 6-week intensive), EMR Initial ($800) and EMR Refresher ($175), AHA Heartsaver CPR/AED ($95), Family and Friends CPR ($10), BLS for Healthcare Providers, ACLS, PALS, Bloodborne Pathogen, STOP THE BLEED, Safe Sitter ($100), and Safe at Home ($40) — plus event ambulance standby for community gatherings. EMT cohorts complete clinical observation at St. Francis Hospital & Medical Center as part of curriculum requirements.

Governance is led by Chief of Service Daniel Moylan (in role since 2009 after progressing from 2000 Medical Response Technician) and a team of Captains and Lieutenants with paramedic credentials from programs including Capital Community College and NMETC. Funding comes from patient insurance billing, public donations, and Town of Windsor tax support, with an annual operating budget exceeding $900,000 and ambulance replacement costs of approximately $160,000 per vehicle after five years of service. The organization is recognized as one of the busiest volunteer EMS services in Connecticut.

Name

Windsor Volunteer Ambulance

Legal name

Windsor Volunteer Ambulance, Inc.

Website

https://windsorctems.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

Windsor Volunteer Ambulance is a non-profit 911 emergency medical service and AHA-certified training provider serving the Town of Windsor, Connecticut — covering 30+ square miles and 29,500+ residents with paramedic-level care, fee-based EMT/CPR courses, and event ambulance standby.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Ambulance services
• EMT training
• CPR certification
• First aid training

Headquarters

HQ city

Windsor

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Emergency Medical Services Transport: Windsor EMS provides emergency ambulance transport for 911 calls. Billing is handled by Ambulance Medical Billing (AMB). The State of Connecticut Department of Public Health establishes the rates in which ambulance services can charge. The organization bills insurance companies and patients for services rendered.
2. Donations and Community Support: As a non-profit 501(c)(3) organization, Windsor EMS relies on public donations to supplement operational costs. The annual budget to operate the organization is over $900,000. Donations help offset costs and reduce tax burden on residents.
3. EMT and CPR Training Courses: The organization offers various training courses including initial EMT courses, EMR courses, CPR/AED courses, ACLS, PALS, Safe Sitter, and other community training programs. These courses generate revenue through registration fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Windsor Volunteer Ambulance provides 911 emergency medical response and ambulance transport services to the town of Windsor, Connecticut, with paramedic-level pre-hospital care. The organization also operates a community training division offering EMT initial and refresher courses, EMR courses, AHA CPR/AED/BLS/ACLS/PALS certifications, Safe Sitter babysitting programs, and STOP THE BLEED training. It is a 501(c)(3) non-profit serving over 29,500 residents across 30+ square miles with approximately 4,800 emergency calls per year.

Product overview

Windsor Volunteer Ambulance provides a unified EMS and training platform. The core offering is emergency medical services including 911 response and emergency transport serving Windsor, CT with approximately 4,800+ calls annually. Supporting the EMS operation is a comprehensive training division offering EMT initial courses (evening and intensive formats), EMR courses and refreshers, AHA-certified CPR/AED training (Heartsaver for non-healthcare, BLS for healthcare providers, Family & Friends), ACLS and PALS certification courses, bloodborne pathogen training, STOP THE BLEED, and Safe Sitter babysitting programs. The company also provides event ambulance standby services. The training programs are designed to meet State of Connecticut Department of Public Health and National Registry of EMT standards, with clinical observation partnerships at St. Francis Hospital & Medical Center.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Medical Services (EMS) 911 emergency medical response and ambulance transport service for residents and visitors of Windsor, Connecticut. Provides paramedic-level pre-hospital care with ACLS and PALS certified paramedics and transports patients to hospital emergency departments.
• EMT Initial Course

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Manchester Ambulance (MANCHESTER CT EMS): Manchester's municipal EMS system serves a larger Connecticut town with comparable paramedic-level 911 response. Closely comparable in service breadth, training division, and Hartford County mutual-aid footprint.
• Newington Volunteer Ambulance: Newington Volunteer Ambulance is a Connecticut municipal volunteer ambulance corps providing 911 response and EMS training in a neighboring Hartford County town. Near-identical operating model: community-rooted volunteer-plus-paid staff, 911-only transport, and CPR/EMT course offerings.
• Bloomfield Volunteer Ambulance: Bloomfield Volunteer Ambulance is a nearby Connecticut volunteer ambulance corps providing 911 EMS and AHA training courses. Comparable size, scope, and revenue mix (billing + donations + training fees) in an adjacent Hartford County municipality.
• East Hartford Fire / East Hartford EMS: East Hartford Fire Department runs the municipal 911 EMS system serving East Hartford, CT, directly adjacent to Windsor. Same Hartford County market, similar paramedic-level response protocols, and direct mutual-aid interaction.

Broad incumbents

• American Medical Response: American Medical Response is the largest private ambulance and 911 EMS provider in the U.S., directly comparable to Windsor EMS in core 911 transport and interfacility services. AMR employs several former Windsor EMS personnel, demonstrating labor mobility between the two models.

Others

• Hartford Hospital EMS / Life Star: Hartford Hospital provides medical oversight for Windsor EMS and operates its own critical care transport programs. While not a direct competitive peer, it is a clinical partner and a potential alternative provider for advanced EMS services in the region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WindsorCtEMS
• Facebookfacebook.com/WindsorCTEMS
• LinkedInlinkedin.com/company/windsor-volunteer-ambulance

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Windsor Volunteer Ambulance