Innovation One

What Innovation One does

Innovation One s.r.o. (brand: Innone) is a Czech Republic–based IT consulting and solutions company specializing in implementations on the Microsoft Dynamics 365 and Microsoft Power Platform ecosystem. Founded in 2016 as part of Galileo Holding, a.s. (a diversified parent focused on public-sector digitalization), the company delivers CRM solutions, Power Platform applications (Power Apps, Power Automate, Power Pages), Microsoft Dynamics 365 Customer Insights (Data and Journeys), and AI agent services built on Microsoft Copilot, Copilot Studio, and Microsoft Foundry. Its team combines business consulting with technical delivery, targeting medium and large enterprises across Central and Southeast Europe — with documented implementations in Czech Republic, Croatia, North Macedonia, Bosnia and Herzegovina, and a stated footprint across 14 European countries. Notable enterprise engagements include a 1,000+ user CRM consolidation for DER Touristik (recognized with the Microsoft Awards 2021) and an 11-country unified CRM for Alma Career on Dynamics 365 Sales.

The company's revenue model is overwhelmingly professional services–based: project-based CRM implementation engagements, custom Power Platform development, AI readiness workshops and Copilot governance consulting, and expert/staff-augmentation placements in testing, IT architecture, customer experience, and project management. Pricing is not publicly disclosed; engagements are quoted per project scope and contract length. Beyond consulting, Innone develops and maintains Občan+, an own-IP public-administration web application for fully online citizen paperwork, providing a small but distinct product revenue stream and leveraging its Czech ZoISVS cloud service provider registration (effective September 1, 2021). Distribution is via direct enterprise field sales, a business-consultant-led inquiry funnel (Tomáš Král), website contact intake, and Microsoft partner network referrals. As a Microsoft Solutions Partner for Business Applications with ZoISVS registration, the company occupies a niche between global system integrators and local IT shops, positioned to serve Central European enterprises seeking senior Dynamics/Power Platform expertise with optional in-house AI and public-sector capabilities.

Name

Innovation One

Legal name

Innovation One s.r.o.

Website

https://innone.cz

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Innovation One (Innone) is a Czech IT consulting firm delivering Microsoft Dynamics 365 CRM, Power Platform, Customer Insights, and AI agent implementations for medium and large enterprises across Central and Southeast Europe, plus the proprietary Občan+ public-administration software.

Ownership category

akta.pro rank

Product category

CRM Implementation and IT Consulting Services

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Software Publishers (5132)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)

akta.pro primary industry

Software Engineering & Application Modernization (BPAHAEAD)

akta.pro secondary industries

Enterprise Application Modernization (Monolith-to-Modules, Domain Modernization) (BPAEAFAG), AI/ML Engineering & Model Development Services (BPAEAHAF), Marketing Automation & Campaign Management CRM (HDAEAFAB), Enterprise Architecture & Technology Roadmapping (BPAEAAAC)

Keywords

• CRM implementation services
• Microsoft Dynamics consulting
• Power Platform solutions
• Business process automation
• CRM integration services

Headquarters

HQ city

Chomutov

HQ country

Czechia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services - CRM Implementation: Custom CRM solution design, implementation, and customization services for Microsoft Dynamics 365, typically project-based engagements with defined scope and deliverables for enterprise clients.
2. Power Platform Development Services: Custom application development using Power Apps, workflow automation, and portal development services, delivered as consulting engagements or project-based work.
3. AI Agents & Automation Consulting: AI readiness workshops, governance design, pilot development, and ongoing optimization services for Microsoft Copilot and custom AI agent implementations.
4. Expert Services / Staff Augmentation: Provision of specialized IT professionals for specific project roles including testing, architecture, customer experience, and project management, offered as team augmentation or individual specialist placements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Innovation One (brand: Innone) is a Czech IT consulting and solutions company that implements CRM and digital business applications built on Microsoft Dynamics 365 and the Microsoft Power Platform. The company delivers custom CRM implementations, process automation using Power Apps, Power Automate and Power Pages, Customer Insights (data and journeys) deployments, and AI agent implementations on Microsoft Copilot and Foundry, targeting medium and large enterprises across the Czech Republic and Europe.

Product overview

Innovation One (brand: Innone) is a Czech IT company delivering CRM and digital business solutions built on the Microsoft technology stack. The core offering is built around Microsoft Dynamics 365 Sales and the Microsoft Power Platform (Power Apps, Power Automate, Power Pages), supplemented by AI capabilities via Microsoft Copilot, Copilot Studio, and Microsoft Foundry. The company also develops and maintains its own product, Občan+, a web application for public administration that enables fully online citizen services. Services include CRM Solutions, Power Platform implementations, Customer Insights (Dynamics 365 Customer Insights – Data and Journeys), AI Agents & Automation, and Expert Services (staff augmentation in Testing, IT Architecture, CX, and Project Management). All solutions are delivered with business consulting and are targeted at mid-sized and large organizations across the Czech Republic and Europe.

Differentiator

Problem solved

Functional benefit

Products and services

• CRM Solutions (Microsoft Dynamics 365 Sales Implementation)

Quantifiable outcome

• Deployment to 1,000+ users across 5+ markets for DER Touristik
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or IntegrationOfficial Microsoft partner and Microsoft Solutions Partner for Business Applications. Specializes in Microsoft Dynamics 365, Power Platform, Azure, and Microsoft Copilot implementations. The company has 15+ years of experience with Microsoft technologies and holds Microsoft Awards 2021 for CRM solutions.
• Galileo Holding, a.s.coreOthersParent company of Innovation One. Galileo specializes in digitalization for public administration, helping municipalities, cities, schools, and other organizations simplify and automate everyday administration through websites, electronic notice boards, and citizen communication tools. Galileo has more than 80 employees and serves a significant number of municipalities across the Czech Republic.
• DER TouristikflagshipStrategic or Co-development PartnerImplementation partner for CRM consolidation project spanning 5+ Central and Eastern European markets with 1,000+ users. The project unified multiple CRM systems across brands and countries, integrating systems including Tiger, Atcom, DaVinci, SWISS, Daktela, and Microsoft Exchange. Project received Microsoft Awards 2021.

Scale indicators6 records

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• CGI Group: Global IT and business consulting services firm with established CEE delivery centers offering CRM, ERP, and digital transformation services. Overlaps with Innone on enterprise CRM implementations in the Czech market.
• DXC Technology: Large global IT services company with Microsoft practice capabilities including Dynamics 365 and Azure-based enterprise transformation. Competes for enterprise IT modernization mandates across CEE where Innone also operates.
• Deloitte Czech Republic: Big Four consultancy with a Microsoft-ecosystem practice delivering Dynamics 365 CRM and Power Platform transformation across CEE. Competes with Innone for larger enterprise and regulated-industry mandates.
• Avanade: Joint venture between Accenture and Microsoft, the largest pure-play Microsoft technology consultancy globally. Competes with Innone on Dynamics 365, Power Platform, and Azure engagements but at significantly greater scale and geographic reach.
• Accenture Czech Republic: Global professional services firm with extensive Microsoft Business Applications and Copilot delivery capabilities operating in the Czech market. Overlaps with Innone on enterprise Dynamics 365 and Power Platform engagements.
• KPMG Czech Republic: Big Four advisory firm with a Microsoft Dynamics 365 practice that competes for enterprise CRM transformation and managed service engagements in the Czech Republic and CEE, supported by substantially larger consulting resources.

Direct peers

• Slalom: US-founded consultancy with significant Microsoft partnership and a growing European presence, delivering Dynamics 365, Power Platform, and AI/Copilot transformation services. Competes for similar enterprise CRM and AI enablement mandates.
• Sa.global: Microsoft Solutions Partner focused on Dynamics 365 and Power Platform implementations for mid-market and enterprise customers. Comparable business model and target customer profile to Innone, with broader international reach.
• HSO: Global Microsoft Dynamics 365 and Azure solution provider with a strong European footprint, offering CRM, ERP, and Power Platform implementations. Direct overlap with Innone's core Dynamics 365 CE, Power Platform, and Customer Insights delivery model.
• Barhead Solutions: Microsoft-focused consultancy delivering Dynamics 365, Power Platform, and AI/Copilot solutions. Directly comparable delivery model and Microsoft-centric positioning, though primarily serving Australia and APAC rather than Europe.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/innovationonecz
• LinkedInlinkedin.com/company/innovation-one-s.r.o.

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovation One