Japan Best Rescue System

Name

Japan Best Rescue System

Legal name

ジャパンベストレスキューシステム株式会社

Website

https://jbr.co.jp

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Residential Emergency Services

NAICS

Telephone Answering Services (561421), Security Systems Services (56162), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telegraph & Other Message Communications (4822)

akta.pro primary industry

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

akta.pro secondary industry

Emergency Service Calls & Fault Response (HSAHABAI)

Keywords

• Emergency dispatch services
• Call center outsourcing
• Home equipment warranty
• Residential repair services
• Property management BPO

Headquarters

HQ city

Nagoya

HQ country

Japan

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. B2B Membership Service Fees (via Partner Companies): Real estate management companies, housing developers, and university cooperatives pay subscription fees to JBR to offer emergency dispatch membership services (e.g., 安心入居サポート) to their tenants, students, or members. JBR earns recurring membership fees per enrolled household/unit, while delivering the actual service through its partner technician network. This is the primary revenue driver and the core of JBR's B2B2C model.
2. BPO Call Center and Service Management Fees: Corporate clients (real estate management companies, housing developers) pay JBR to operate their after-sales service desks and handle resident/tenant inquiries. JBR's contact centers manage inbound calls, dispatch technicians, and provide reporting. Fees are typically structured as monthly service charges based on volume or contract scope.
3. Group Insurance Premium Revenue: Rescue Sonpo (81.4%-owned subsidiary) and Japan Small Amount Insurance (100%-owned) underwrite insurance products including home contents insurance (家財保険), mobile device insurance, landlord liability insurance, and specialized policies (lawyer expense insurance, wedding cancellation insurance, commuter accident insurance). Premium revenue flows to the group's insurance subsidiaries. Japan Small Amount Insurance distributes products through JBR's partner network of real estate companies.
4. Extended Warranty Service Fees: Japan Warranty Support (100%-owned subsidiary) operates extended warranty programs for home equipment (kitchen, bathroom, air conditioning). Property developers and housing companies pay warranty fees, and JBR's service network handles all repair calls, reducing the need for third-party warranty administrators.
5. Partner Introduction/Settlement Fees: Partner service stores (locksmiths, plumbers, electricians, glaziers) pay JBR a per-job introduction fee or commission when dispatched work is completed. JBR receives a referral fee per completed service job, settled on a monthly basis. Registration and partnership for service technicians is free — JBR earns on transaction volume.
6. Direct Consumer Membership (Living Link App): Individual consumers can subscribe to JBR's membership services directly through the Living Link app or website. Monthly/annual subscription fees grant access to emergency dispatch services, video chat support, and home maintenance resources.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

JBR operates Japan's largest residential emergency dispatch network, providing 24/7 nationwide response for locksmith, plumbing, glass, and electrical emergencies through a coordinated network of over 5,000 partner service stores handling approximately 320,000 jobs per year. The company also delivers B2B call center outsourcing and Telephone DX services to real estate management companies, housing developers, and energy companies, supported by group subsidiaries for home insurance and extended housing-equipment warranties.

Product overview

JBR operates as a comprehensive life trouble resolution platform offering both membership-based services and B2B solutions. The core product portfolio includes emergency dispatch services (keys, water, glass), call center outsourcing, housing equipment warranties, and repair services. The company provides membership services such as Anshin Nyukyo Support for residents and Student Life 110 for university students, supplemented by digital tools like the Living Link app with video chat capability. JBR Group also includes insurance subsidiaries (Rescue Sonpo, Japan Small Amount Short-term Insurance) and warranty services (Japan Warranty Support), creating an integrated ecosystem addressing life troubles from emergency response to insurance protection and extended warranties.

Differentiator

Problem solved

Functional benefit

Brands

• JBR Atlas Deck: 企业文化理念和价值观的文化手册，浓缩了JBR员工的价值观和工作理念。
• 生活救急車
• 安心入居サポート
• 学生生活110番
• Living Link
• あすかも

Products and services

• Emergency Dispatch Service (緊急駆け付けサービス) 24/7 nationwide emergency response service for keys, plumbing, glass, and other daily life emergencies. Service staff are dispatched to member locations to resolve urgent residential issues through JBR's network of over 5,000 partner service stores.
• Call Center Outsourcing (コールセンター受託) BPO service handling member inquiries, emergency calls, and after-hours customer support for corporate clients. Reduces workload on client staff and provides professional response management with 24/7 coverage.
• Telephone DX Service (電話対応DXサービス) Digital transformation solution for telephone response management that integrates IVR (Interactive Voice Response), RPA (Robotic Process Automation), and system automation to streamline client call handling operations.
• Regular Inspection (定期点検) Scheduled property inspections covering housing equipment, fixtures, and building exteriors, with optional minor repair services included at the time of inspection.
• Housing Equipment Warranty (住宅設備保証) Extended warranty service for housing equipment (kitchen, bath, etc.) covering manufacturer warranty period up to 10 years. Operated by group company Japan Warranty Support; combines warranty coverage with JBR's nationwide dispatch network for repair fulfillment.
• Repair Services (リペア) Partial repair and cosmetic restoration service for scratches, dents, wall damage, tiles, and fixtures. Provides a cost-effective alternative to full replacement of damaged housing elements.
• Student Life 110 (学生生活110番) Life support service for university students offering 24/7 emergency response for lockouts, water issues, and glass damage, plus legal consultation and safety support. Distributed through 200+ university co-ops with approximately 250,000 student members.
• Anshin Nyukyo Support (安心入居サポート) Comprehensive membership service for residential tenants covering keys, water, and glass emergencies plus home appliance warranty. Available via web enrollment from 2026; bundled by real estate management companies as a value-added tenant benefit.
• Rescue Sonpo Insurance (レスキュー損保) Property and casualty insurance company (81.4% owned by JBR) offering furniture insurance, group accident insurance, mobile device insurance, and performance guarantee insurance for rental property owners and tenants.
• Japan Small Amount Short-term Insurance (ジャパン少額短期保険) Subsidiary offering furniture insurance for rental housing residents, bicycle insurance, lawyer expense insurance (approximately ¥10/day), weather insurance, and other niche small-sum insurance products.
• Japan Warranty Support (ジャパンワランティサポート) Operates home appliance extended warranty services for housing equipment and environmental equipment, providing 24/7 repair support with nationwide dispatch through JBR's service network.
• Living Link App Digital membership app for rental housing tenants providing emergency call button, live video chat with call center operators, handwritten chat instructions, self-resolution video guides, and digital membership card storage.

Quantifiable outcome

• Property management company with 23,000+ units reduced inbound call handling significantly, allowing staff to focus on core operations
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

15 partnerships are on record, tiered minor, major and core.

• Shizuoka City (静岡市)minorStrategic or Co-development Partner · 18 March 2025In March 2025, JBR and Shizuoka City began a co-creation partnership to DX-mprove municipal administration efficiency through smart city initiatives. JBR contributes its service network and technology capabilities to support citizen-facing municipal services.
• Saitama City (さいたま市)majorStrategic or Co-development Partner · 16 March 2025In March 2026 (effective date), JBR partnered with Saitama City, RIZAP, and SOMPO Wellbeing to use Saitama City's 'Everyone's App' digital platform to advance regional problem-solving and improve citizen wellbeing. The app integrates digital local currency features with various public and private services.
• SOMPO Holdings, Inc. ( SOMPOホールディングス株式会社)majorStrategic or Co-development Partner · 30 October 2024In October 2024, JBR entered a business partnership with SOMPO Holdings and SOMPO Wellbeing to collaborate on regional DX initiatives and citizen wellbeing programs. SOMPO Holdings is one of Japan's largest insurance and financial services groups, providing significant strategic weight to the partnership.
• RIZAP Group Inc. (株式会社RIZAP)majorGTM or Marketing Partner · 13 November 2023JBR entered a business partnership with RIZAP Group and SOMPO Wellbeing in November 2023 to collaborate on citizen wellbeing initiatives through Saitama City's 'Everyone's App' digital platform. The partnership aims to address regional social challenges and improve citizen wellbeing using digital services.
• Aioi Nissay Dowa Insurance Co., Ltd. (あいおいニッセイ同和損害保険株式会社)majorStrategic or Co-development Partner · 1 June 2020In June 2020, JBR and Aioi Nissay Dowa Insurance jointly launched 'Asset Warranty,' a combined extended warranty and rent-reduction compensation service for rental property owners. The service addresses Japan's 2020 Civil Code amendments requiring landlords to reduce rent during equipment failures. JBR handles the dispatch and repair; Aioi Nissay Dowa covers the rent compensation.
• Elaly Inc. (株式会社Elaly) — airRoomminorGTM or Marketing Partner · 1 June 2020In June 2020, JBR and Elaly partnered to offer furniture subscription services through JBR's real estate management company partners. The 'airRoom' furniture subscription (from ¥500/month) is promoted during the apartment leasing process, targeting young renters who face high upfront moving costs.
• YukoYuko Holdings Inc. (ゆこゆこホールディングス株式会社)minorGTM or Marketing Partner · 19 March 2020In March 2020, JBR partnered with YukoYuko Holdings to offer 'YukoYuko Life Support Club,' a subscription service (¥450/month) combining JBR's home emergency services with YukoYuko's travel booking discounts for senior users. This targets the senior living market segment.
• JBEPS (New Power Retail)minorStrategic or Co-development Partner · 1 September 2019JBR launched a new electricity retail service called 'JBEPS' in September 2019, selling power to renters through its partner real estate management companies. This initiative leverages JBR's existing B2B relationships to distribute electricity contracts alongside its emergency and warranty services.
• World Wide Support Co., Ltd. (ワールド・ワイド・サポート株式会社, WWS)minorStrategic or Co-development Partner · 1 April 2019WWS was established in April 2019 as a joint venture (JBR 40%, Othello Financial Service 50%, ALLROUND 10%) to support the living environment of foreign workers in Japan. WWS provides apartment search assistance, emergency dispatch services through JBR's network, and a multilingual lifestyle support app.
• NTT Town Page Co., Ltd. (NTTタウンページ株式会社)minorStrategic or Co-development Partner · 1 February 2019In February 2019, JBR and NTT Town Page co-produced the '生活SOSタウンページ' (Life SOS Town Page) booklet, distributed to 110,000 households in Chofu City alongside the regular Town Page directory. The publication provides residents with practical guidance on handling everyday household emergencies and JBR service contact information.
• Casa Inc. (株式会社Casa)majorChannel Partner/ Reseller/ Distributor · 18 December 2018Japan Small Amount Insurance (JBR subsidiary) partnered with Casa in December 2018 to cross-sell home contents insurance and rental guarantee services through their combined distribution networks. Casa operates a nationwide network of 20,000+ sales outlets and manages 2 million+ customer records, providing JBR's insurance products with broad market reach.
• Yunikkunet Co., Ltd. (株式会社ユーミーネット)minorStrategic or Co-development Partner · 1 November 2018In November 2018, JBR and Yunikkunet established a joint venture, 'Real Estate Platform Laboratory Co., Ltd.' (株式会社不動産プラットフォーム研究所), to trial new services specifically for the Fujisawa City area. JBR holds 49% and Yunikkunet holds 51% of the venture, which focuses on real estate solutions, regional activation, and consulting services.
• National Federation of University Co-operative Associations (全国大学生活協同組合連合会)coreChannel Partner/ Reseller/ Distributor · 1 February 2005Since 2005, JBR provides the '学生生活110番' (Student Life 110) service through university co-ops nationwide. University co-ops act as distribution agents, enrolling student members and promoting the service. As of 2018, over 200 university co-ops offered the service to approximately 250,000 student members.
• LIXIL Corporation (株式会社LIXIL)coreStrategic or Co-development Partner · 1 June 2004In June 2004, JBR and LIXIL (formerly INAX) established Water Emergency Co., Ltd. (株式会社水の救急車) as a joint venture to expand water-related emergency services. The partnership leverages LIXIL's bathroom and kitchen equipment expertise with JBR's nationwide dispatch network to provide rapid plumbing repair services.
• Secom Co., Ltd. (セコム株式会社)coreStrategic or Co-development Partner · 1 April 2004In April 2004, JBR and Secom established Secom Win Co., Ltd. (セコムウィン株式会社) as a joint venture (JBR holds 10% stake) to sell high-functionality security glass products. This partnership combines Secom's security expertise with JBR's emergency service infrastructure, enabling integrated safety solutions for residential and commercial properties.

Scale indicators6 records

Recent moves11 records

Expansion highlights7 records

Direct peers

• Secom Co., Ltd. Japan's largest home security company (TYO:9735), operating a national 24/7 emergency monitoring and dispatch network for residential customers. Secom's home security services and emergency response overlap directly with JBR's locksmith/security emergency dispatch business, and the two have a cross-shareholding via the Secom Win joint venture (JBR 10%).
• ALSOK (Sohgo Security Services Co., Ltd.): Japan's second-largest home security company (TYO:2331), offering 'HOME ALSOK' residential services including 24/7 emergency dispatch and home security monitoring. ALSOK's home service portfolio and national dispatch infrastructure directly compete with JBR's residential emergency dispatch offering.
• Asurion, LLC: Privately-held US leader in device protection and home appliance repair services, operating dispatch networks for tech support and in-home appliance repair. Asurion's combination of warranty/protection products with national technician dispatch closely parallels JBR's extended warranty + emergency dispatch model.
• Frontdoor, Inc. US-listed (NASDAQ:FTDR) home warranty and on-demand home services company operating the American Home Shield brand. Frontdoor combines home warranty contracts, nationwide contractor dispatch, and digital service management — closely analogous to JBR's combination of extended warranty (Japan Warranty Support) and emergency dispatch.

Broad incumbents

• ADT Inc. US-listed (NYSE:ADT) largest home security provider with monitored intrusion, fire, and emergency response services. ADT's monitored security and 24/7 professional monitoring centers are analogous to JBR's emergency call center and dispatch operations, though ADT focuses on monitored alarm systems rather than physical emergency dispatch.
• HomeServe plc: UK-listed (LSE:HSV) home emergency services and repair network operator serving millions of households across the US, UK, France, Spain, and Japan. HomeServe's membership-based home emergency dispatch model and partner technician network mirror JBR's B2B2C membership approach, though at much greater international scale.
• Brinks Home: US home security and smart home automation provider offering monitored intrusion, fire, and emergency dispatch services. Brinks Home's 24/7 monitoring and technician dispatch model parallels JBR's call center and dispatch operations, though Brinks focuses primarily on monitored alarm systems.
• Assurant, Inc. US-listed (NYSE:AIZ) provider of extended warranty, protection, and lifestyle insurance products including connected home and mobile device protection. Assurant's extended warranty and device protection business overlaps with Japan Warranty Support and Japan Small Amount Insurance within the JBR group.

Emerging players

• Cinch Home Services: US home warranty and home services provider offering appliance, systems, and electronic warranty plans with in-home repair dispatch. Cinch's integrated warranty-plus-dispatch offering is comparable to JBR's housing equipment warranty and emergency dispatch combination, though at smaller scale.

Others

• Tokio Marine Holdings, Inc. Japan's largest P&C insurance group (TYO:8766), an ecosystem participant in Japanese home insurance and residential services. Tokio Marine competes with Rescue Sonpo in home contents and landlord liability insurance and is a structural comparable for the insurance-distribution leg of JBR's business model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/japalocktamaki

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments8 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Japan Best Rescue System