CAMES

What CAMES does

CAMES (Câmara de Mediação e Arbitragem Especializada) is a Brazilian institutional alternative dispute resolution (ADR) chamber founded in 2016 and headquartered in São Paulo. The company provides arbitration, mediation, and dispute board services to enterprises, government entities, and individuals across civil, commercial, consumer, labor, and sector-specific matters, positioning itself as the largest conflict resolution network in Brazil. Its service portfolio is organized around 11 specialized nuclei covering agribusiness, public administration, consumer law, labor, sports, fintechs, insurance, corporate restructuring and insolvency, cultural heritage, business mediation, and dispute boards, each with tailored regulations and fee tables. Revenue is generated on a pay-as-you-go professional services model through case-based administrative fees, arbitrator and mediator honorariums, and ancillary education revenue from the Escola CAMES platform.

CAMES distributes services through a multi-channel architecture: 9 direct offices and 16+ collaborating law offices across 8 Brazilian states, the proprietary Sistema Pacto electronic case management system, the 100% online Digital Mediation platform (justicamultiportas.com.br), and a strategic partnership with Reclame Aia's Leegol platform for high-volume consumer dispute resolution. The GTM motion combines enterprise field sales (for government, agribusiness, and corporate mandates) with direct-to-consumer digital mediation (for repetitive, low-value consumer claims). Pricing is publicly disclosed and standardized, with arbitration fees approximating 5% of dispute value for cases up to R$200,000 with a single arbitrator, and average resolution time is cited at approximately 1.5 years versus multi-year traditional court timelines. The company is privately held, employs 11–50 people directly, and draws on a registry of hundreds of credentialed arbitrators and mediators, including partners, state attorneys, and law professors from USP and PUC-SP.

Name

CAMES

Legal name

Câmara de Mediação e Arbitragem Especializada

Website

https://camesbrasil.com.br

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

CAMES is a Brazilian institutional alternative dispute resolution chamber providing arbitration, mediation, and dispute board services to enterprises, government, and consumers across 11 specialized sectors, distributed via 9 offices, a 16+ office collaborator network, and the proprietary Sistema Pacto digital platform.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

SIC

Services-Legal Services (8111)

akta.pro primary industry

Litigation & Dispute Resolution (BPAHAAAB)

Keywords

• Alternative dispute resolution
• Arbitration services
• Mediation services
• Conflict resolution
• Dispute board services

Headquarters

HQ city

Jardim Paulista

HQ country

Brazil

HQ region

Latin America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Arbitration Services: Fees charged for arbitration proceedings including administrative fees, arbitrator honorariums, registration fees, and expenses. Costs are pre-known and accessible, with approximately 5% for disputes up to R$200,000 with a single arbitrator.
2. Mediation Services: Fees for mediation proceedings including mediator honorariums and administrative costs, with standardized fee tables for different case types.
3. Dispute Board Services: Fees for dispute board committee creation and resolution services during long-term contract execution.
4. Education and Training: Revenue from the CAMES School (Escola Cames) offering courses, events, and e-books on dispute resolution topics.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

CAMES provides institutional alternative dispute resolution services in Brazil, offering arbitration (including expedited, labor, and sports variants), mediation, and dispute board proceedings administered through its proprietary electronic case management system (Sistema Pacto). Services are organized across 11 specialized nuclei covering agribusiness, public administration, consumer law, labor relations, corporate restructuring, fintechs, sports, insurance, cultural heritage, and business mediation, with offices in 9 Brazilian states.

Product overview

CAMES (Câmara de Mediação e Arbitragem Especializada) is a Brazilian mediation and arbitration service provider operating as a multi-portal dispute resolution platform. The core offering consists of arbitration (including expedited, labor, and sports variants), mediation (both traditional and digital), and dispute board services. These are supported by specialized centers focused on sectors including agribusiness, business restructuring, labor relations, public administration, fintechs, consumer law, and insurance. The institution operates through its proprietary electronic case management system (Sistema Pacto) and maintains a national network of offices and collaborating offices with hundreds of registered professionals. The services follow institutional (as opposed to ad hoc) models with standardized regulations, fee schedules, and ethical codes.

Differentiator

Problem solved

Functional benefit

Brands

• PACTO: Electronic case management and procedure system developed by CAMES for handling arbitration, mediation, and dispute board cases

Products and services

• Arbitragem (Arbitration) Institutional arbitration service where parties appoint one or more specialized arbitrators empowered to definitively resolve disputes. Awards are confidential and have the same efficacy as court decisions, providing enforceable outcomes outside the traditional judiciary for civil, business, and other sectors.
• Mediação (Mediation) Institutional mediation service where a neutral, trained third party facilitates communication between disputing parties and helps them generate resolution options. Can be conducted ad hoc or institutionally, with standardized fee tables and a published panel of mediators.
• Arbitragem Expedita (Expedited Arbitration) Expedited arbitration procedure with reduced costs and timeline, designed for labor matters and cases with lower dispute values where a faster, leaner procedure is appropriate.
• Arbitragem Trabalhista (Labor Arbitration) Labor arbitration service where a neutral, specialized third party assists involved parties in resolving labor disputes. Regulated by CLT article 507-A for individual labor contracts, addressing both individual and collective labor matters.
• Arbitragem Esportiva (Sports Arbitration) Sports arbitration service for resolving disputes within the sporting industry, including governance and contractual matters involving federations, clubs, and athletes.
• Dispute Board Committee created during the execution of long-term contracts to prevent disputes from arising, issuing recommendations or decisions throughout the contract lifecycle to keep projects on track.
• Mediação Digital (Digital Mediation) 100% online mediation tool for companies handling repetitive and low-value demands, especially in the consumer sector. Delivered in partnership with Reclame Ai's Leegol platform, it enables asynchronous communication where mediators can handle multiple cases simultaneously, producing agreements with judicial validity.
• Sistema Pacto Proprietary electronic case management system (processo eletrônico) used for managing mediation, arbitration, and dispute board proceedings, with online protocol, case tracking, and search capabilities. Accessible to parties, arbitrators, and mediators handling cases before CAMES.
• Escola CAMES (CAMES School) Educational division offering courses, events, and e-books on mediation, arbitration, and conflict resolution topics for professionals, institutions, and the broader dispute resolution community. Includes in-person and online learning offerings.

Quantifiable outcome

• Approximately 5% total cost (administrative fee plus arbitrator honorariums) for arbitration cases up to R$200,000 with single arbitrator.
• +2 more outcomes

Named customers3 records

Segments10 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Reclame Aqui (Leegol)coreStrategic or Co-development Partner · 1 March 2022Strategic partnership where CAMES provides mediators for the Leegol digital mediation platform operated by Reclame Aqui. The platform enables companies that cannot resolve customer complaints through Reclame Aia's system to engage professional CAMES-linked mediators for online negotiations, with agreements having judicial validity.
• CONIMA (Consórcio de Mediation)coreStrategic or Co-development PartnerCAMAS is an associate member of CONIMA, a national consortium of mediation and arbitration institutions, providing networking and best practice sharing.
• CBAr (Câmara Brasileira de Arbitragem)coreStrategic or Co-development PartnerCAMES holds associate membership in CBAr, the Brazilian Chamber of Arbitration, participating in the national arbitration community and standards.
• Collaborative Offices NetworkcoreChannel Partner/ Reseller/ DistributorNetwork of 16+ collaborator offices across Brazil including Adriano, Amaral, Bernardes, DCNC, Henrique Arake, Nankran, Porto Ferreira, Rosseto, Silva Freire, Villamil, Mota, R. Amaral, R. Saldanha, Machado, and Renato offices providing local service delivery.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• JAMS: One of the largest private ADR providers globally, offering arbitration, mediation, and dispute resolution across many practice areas; comparable in business model (panel of neutrals, institutional rules) though with much broader international reach than CAMES.
• ICDR (International Centre for Dispute Resolution): AAA's international ADR arm, providing institutional arbitration and mediation rules and administration; competes with CAMES in cross-border disputes and serves as a benchmark for institutional arbitration service standards.
• WIPO Arbitration and Mediation Center: Global ADR provider specializing in IP and technology disputes, relevant as a benchmark for sector-specialized institutional arbitration; CAMES has similar vertical specialization in IP-adjacent areas (cultural heritage, art).

Direct peers

• CAM-CCBC (Centro de Arbitragem e Mediação da Câmara de Comércio Brasil-Canadá): One of the most established Brazilian arbitration and mediation chambers, directly competing with CAMES for institutional arbitration cases, especially high-value commercial disputes; both operate institutional ADR with rosters of arbitrators and standardized regulations.
• CBAr (Câmara Brasileira de Arbitragem): The Brazilian Chamber of Arbitration, of which CAMES is itself an associate member; CBAr sets national standards and convenes competing institutional chambers, making it both a peer and an industry umbrella organization.
• CIESP/FIESP Arbitration Chamber: Industry chamber-run arbitration and mediation venue affiliated with the São Paulo Federation of Industries, a direct competitor with deep corporate relationships and a long track record in commercial and industrial dispute resolution.
• CBMAE (Centro Brasileiro de Mediação e Arbitragem Empresarial): Brazilian business-focused mediation and arbitration center, a direct competitor in commercial ADR with a similar institutional model, roster of mediators/arbitrators, and standardized procedures targeting corporate clients.

Others

• Reclame Aqui (Leegol platform): Brazil's leading consumer complaint platform and a strategic partner/distribution channel for CAMES via Leegol; relevant peer because it is a complementary ecosystem player that funnels consumer disputes into CAMES-mediated resolution.
• Tyler Technologies / Modria: Owner of Modria, an online dispute resolution technology platform that CAMES explicitly references as a reference; Tyler/Modria is an enabling technology peer and potential competitor in the digital ADR infrastructure layer.
• CONIMA (Consórcio Nacional de Mediação e Arbitragem): National consortium of Brazilian mediation and arbitration institutions of which CAMES is an associate member; an industry-association peer that both competes for cases and convenes the network of institutional ADR providers.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCuQnYrnYgLgA2YUpFNnOO0g
• Facebookfacebook.com/camesbrasil
• LinkedInlinkedin.com/company/cames
• Instagraminstagram.com/camesbrasil

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAMES