Diakoneo

What Diakoneo does

Diakoneo is a registered German non-profit (Diakonie) healthcare and social services organization headquartered in Neuendettelsau, Bavaria, formed through the 2019 merger of Diakonie Neuendettelsau (tracing back to Wilhelm Löhe's 1887 deaconry) and Diak Schwäbisch Hall. Operating across Bavaria and Baden-Württemberg with 10,000+ employees, the company runs an integrated five-vertical platform spanning healthcare (Krankenhaus Nürnberg, Lungenklinik Ansbach/Rangauklinik, Kinderklinik Ansbach, MVZ outpatient centers, Hospiz Schwäbisch Hall), senior care (dementia care, ambulatory nursing, day care, short-term respite, assisted living, nursing homes), disability services (residential and supported living, vocational workshops/WfbM, day programs), education (general and special-needs schools, vocational academies for nursing and pedagogy, kindergartens, student housing, continuing education) and faith-based/retail services (Spiritualität offerings, regional bakery/sausage production, online Elisen-Lebkuchen sales).

The business model draws primarily on statutory health insurance (GKV), private health insurance (PKV), and long-term care insurance (Pflegekasse) reimbursements for clinical and long-term care services, supplemented by state vocational-training subsidies, donations and charitable funding (e.g., for the donation-subsidized Kraftquellen für Pflegende caregiver respite program priced at €10/day), educational fees, and retail product sales. Service access is driven through direct community presence, hospital and physician referrals, and word-of-mouth across densely covered senior networks (Seniorennetzwerke) and SIGENA neighborhood-support hubs, with Nuremberg ambulatory care alone delivering 345,000+ home visits annually. Operational scale, regulatory licensure, and century-plus brand heritage under the Protestant Diakonie umbrella, rather than proprietary technology, are the principal sources of durability.

Name

Diakoneo

Legal name

Diakoneo

Website

https://diakoneo.de

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Diakoneo is one of Germany's largest non-profit healthcare and social services providers, operating hospitals, senior care facilities, disability services, schools, and vocational training across Bavaria and Baden-W\u00fcrttemberg. The organization serves individuals, families, and people with disabilities, funded primarily through statutory insurance reimbursements and donations.

Ownership category

akta.pro rank

Product category

Healthcare and Social Services

NAICS

Other Residential Care Facilities (62399), Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities (623311), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Disability Services & Independent Living Support (BPAGAEAG), Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

Keywords

• Elderly care services
• Hospital healthcare services
• Disability support services
• Social welfare services
• Vocational training programs

Headquarters

HQ city

Neuendettelsau

HQ country

Germany

HQ region

Europe

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Statutory Health Insurance (GKV/PKV): Core revenue from statutory and private health insurance reimbursements for medical treatments, hospital care, and prescribed therapies. Covers ambulatory care services, medical treatments, and rehabilitation.
2. Long-term Care Insurance (Pflegekasse): Revenue from long-term care insurance funds for nursing care, dementia care, respite care, and support services for caregivers. Includes reimbursement for care grades and specific care services.
3. Donations and Charitable Funding: Significant charitable donations subsidize programs like Kraftquellen für Pflegende (Power Sources for Caregivers), available for just 10 Euro per day. Funded by donors and supporters of Diakoneo.
4. Education and Training Services: Vocational training programs in healthcare, nursing, and social pedagogy generate revenue through educational fees and state subsidies for apprenticeship programs.
5. Retail and Consumer Products: Sales of regional products including Elisen-Lebkuchen, Franconian sausages, bakery and butcher products, religious items (hosts, vestments), and social economy goods from workshops for people with disabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Diakoneo operates a non-profit network of hospitals, inpatient and outpatient senior care facilities, disability services (residential homes, sheltered workshops, assisted independent living), vocational schools and education programs, and spiritual and pastoral care services. It delivers these services across approximately 100 locations in Bavaria and Baden-Württemberg under the umbrella of the Evangelical Lutheran Church, employing over 10,000 people and serving patients, seniors, people with disabilities, families, and learners.

Product overview

Diakoneo is one of Germany's largest healthcare and social services organizations, offering a comprehensive portfolio of integrated services organized across five main service categories: (1) Education (Bildung) - schools, vocational training, childcare facilities, and early intervention; (2) Services for People with Disabilities - residential living, supported independent living, vocational workshops, and day services; (3) Senior Care - dementia care, home care, day care, short-term respite care, assisted living, and nursing homes; (4) Healthcare - hospitals (Krankenhaus Nürnberg, Lungenklinik Ansbach, Kinderklinik Ansbach), Medical Care Centers (MVZ), outpatient nursing, and hospice; and (5) Additional services including spirituality, regional retail, and online ordering. The organization operates across multiple regions in Bavaria and Baden-Württemberg, with its main location in Neuendettelsau. Diakoneo functions as a unified social services provider with specialized programs like the SimA®-Akademie for cognitive-motor training, Seniorennetzwerke for community support, and SIGENA neighborhood assistance programs.

Differentiator

Problem solved

Functional benefit

Brands

• SimA: Selbstständig im Alter - A non-drug program for older people combining physical and mental exercises to promote independence and cognitive/motor abilities

Products and services

• Diakoneo Kliniken (Hospital and Rehabilitation Services) Acute hospital care, rehabilitation, and attached specialist clinics and medical care centers operated as a network of four Diakoneo hospitals for patients across Bavaria and Baden-Württemberg, typically reimbursed via statutory and private health insurance.
• Diakoneo Seniorenhilfe (Senior Care Services) Inpatient care homes, day care, assisted living and outpatient care for seniors delivered through a network of more than 23 Diakoneo facilities across Bavaria and Baden-Württemberg, with funding from long-term-care insurance, residents and families.
• Diakoneo Behindertenhilfe (Disability Services) Residential homes, sheltered workshops, family-like housing, special schools, inclusive kindergartens, after-school care, and assisted independent living for people with physical, intellectual or complex disabilities across Bavaria and Baden-Württemberg.
• Diakoneo Bildung (Vocational Training and Education) Vocational schools, vocational training, and further education programs offered by Diakoneo for prospective and current care professionals and other learners.
• Diakoneo Seelsorge (Spiritual Care Services) Spiritual guidance, retreats, and seminars provided by Diakoneo for individuals and groups, integrated with its hospital, senior care, and disability services.

Quantifiable outcome

• 345,000+ home visits annually in Nuremberg ambulatory care services
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• wbg Nürnberg (Wohnungsbaugenossenschaft Nürnberg)coreStrategic or Co-development PartnerCooperation with wbg Nürnberg for the SIGENA Stützpunkt in the St. Johannis district, providing neighborhood-based support services for seniors to enable independent living in their own homes.
• Seniorenamt der Stadt Nürnberg (Senior Citizens' Office of the City of Nuremberg)coreStrategic or Co-development PartnerJoint responsibility for Seniorennetzwerke (Senior Networks) in Nuremberg districts, with Diakoneo providing operational management and the city providing strategic oversight and funding.
• Stadtmission Nürnberg e.V.minorStrategic or Co-development PartnerClose cooperation with Fachstelle für pflegende Angehörige (Resource Center for Family Caregivers) in providing theoretical background knowledge on dementia care.
• Klinikum NürnbergcoreStrategic or Co-development PartnerPartnership involving signing of purchase contract for Klinik Hallerwiese-Cnopfsche Kinderklinik, transferring operational responsibility to Klinikum Nürnberg while Diakoneo maintains other services.
• Wilhelm-Löhe-SchuleminorStrategic or Co-development PartnerCooperation agreement between Wilhelm-Löhe-Schule and Diakoneo for educational partnerships and student training programs.

Scale indicators4 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• AWO Bundesverband: AWO is a major German welfare association operating senior care, disability services, and family/child programs through local chapters. Comparable to Diakoneo's social services portfolio, with similar nonprofit funding model and reliance on Pflegekasse reimbursements.
• Arbeiter-Samariter-Bund (ASB): ASB is a German aid organization offering senior care, disability services, ambulatory nursing, and education. Comparable to Diakoneo as a competing welfare nonprofit serving overlapping populations with similar GKV/Pflegekasse reimbursement.
• Agaplesion gAG: Agaplesion is one of Germany's largest Protestant-affiliated healthcare and nursing operators, running hospitals, senior care homes, and outpatient services nationally. Highly comparable to Diakoneo as a faith-based nonprofit integrating hospital, senior, and ambulatory services with similar scale and reimbursement model.
• Caritas Deutschland: Caritas is Germany's largest Catholic-affiliated welfare organization, operating hospitals, care homes, disability services, and education nationwide. Directly comparable to Diakoneo in offering an integrated care continuum under confessional nonprofit ownership, though at significantly larger national scale.
• Malteser Deutschland: Malteser is a Catholic aid organization running hospitals, hospices, ambulatory care, and senior services across Germany. Comparable in faith-based nonprofit identity and integrated service mix, though with broader geographic spread than Diakoneo.
• Deutsches Rotes Kreuz (DRK): DRK operates Germany's Red Cross network including hospitals, senior care homes, ambulatory services, and disability programs. Comparable to Diakoneo as a major nonprofit operator across the same service categories, drawing on similar Pflegekasse and GKV reimbursement streams.
• Johanniter-Unfall-Hilfe: Johanniter operates nationwide in Germany across hospitals, ambulatory care, senior services, and hospice. Comparable as a faith-rooted (Protestant/Order of St. John) integrated healthcare and social services provider operating within the same Diakonie-adjacent framework.

Regional players

• Klinikum Nürnberg: Klinikum Nürnberg is the municipal hospital of Nuremberg and Diakoneo's named strategic partner for the Klinik Hallerwiese transfer. Comparable as a large regional hospital provider in the same Nuremberg market, though publicly owned and focused on acute care rather than Diakoneo's broader social services portfolio.

Others

• Diakonie Deutschland: Diakonie Deutschland is the umbrella federation of Protestant social welfare organizations to which Diakoneo belongs. Functions as a sector coordinator and policy advocate for Diakoneo's broader category, shaping the regulatory and funding environment in which it operates.

Broad incumbents

• Sana Kliniken AG: Sana is one of Germany's largest private hospital operators, running acute care hospitals, rehabilitation, and MVZ networks nationwide. Comparable in hospital operations and reimbursement exposure, though for-profit and lacking Diakoneo's faith-based and social services mix.

Market position

Strengths5 records

Weaknesses3 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xinstagram.com/diakoneo.karriere
• YouTubeyoutube.com/channel/UC0k80zXi-kY1ybxQtgrsJuQ
• Facebookfacebook.com/diakoneo2019
• Instagraminstagram.com/diakoneo.karriere
• LinkedInlinkedin.com/company/diakoneo-de

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakoneo