Santé Service Bayonne Et Région

What Santé Service Bayonne Et Région does

Santé Service Bayonne Et Région is a French non-profit association (Association Loi 1901) founded in 1968 that delivers home hospitalization (Hospitalisation à Domicile, HAD) and home nursing care (Service de Soins Infirmiers à Domicile, SSIAD) across the Basque Country and the southern Landes département. The organization serves approximately 500 patients at any given time with a multidisciplinary clinical staff of around 240, including physicians, nurses, physiotherapists, occupational therapists, psychologists, social workers, and dietitians. Specialized programs include at-home chemotherapy (ChimioDom), a dedicated Alzheimer's team (Équipe Spécialisée Alzheimer), pediatric HAD, home-based rehabilitation (HAD-R), palliative care, and pain management, supported by a 24/7 nursing on-call service across its three sites in Bayonne (headquarters), Ciboure, and Saint-Palais.

The organization's technology stack centers on two proprietary digital patient record platforms — domiLINK for desktop clinical documentation and mobiSOINS for mobile bedside access (available on iOS and Android) — both integrated with the MSSanté national secure health messaging system and authenticated via PRO SANTÉ CONNECT (CPS card). Scheduling is managed through a third-party Bluekango BMS. The organization has held Haute Autorité de Santé (HAS) quality certification and achieved the highest "vert foncé" classification from the French Ministry of Health for infection control, a level reached by only 33% of French healthcare structures.

Revenue is generated almost entirely through reimbursement from the French national health insurance system (Assurance Maladie), which covers 80–100% of HAD and SSIAD service costs depending on patient eligibility. Patient intake is driven by physician referrals through dedicated "Espaces pros" portals for treating doctors, pharmacists, and nurses, supplemented by direct phone contact and hospital discharge coordination. The organization operates without venture capital, private equity, or public ownership, governed by a board of directors under a cooperative non-profit model.

Name

Santé Service Bayonne Et Région

Legal name

Santé Service Bayonne et Région

Website

https://santeservicebayonne.fr

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

51–100 employees

Short description

French non-profit association founded in 1968 delivering home hospitalization (HAD) and home nursing care (SSIAD) across the Basque Country and southern Landes, serving approximately 500 active patients with a multidisciplinary staff of around 240, funded primarily through French Social Security reimbursement.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Nursing and Residential Care Facilities (623)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Medicare-Certified Skilled Nursing Visits (RN/LPN) (HSABACAA)

akta.pro secondary industries

Continuous Home Care (Crisis Hospice) (HSABAFAB), Post-Discharge Non-Medical Transitional Support (after hospital/SNF) (HLADAGAJ), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Home healthcare services
• Hospital at home
• Home nursing care
• Home hospitalization
• Palliative home care

Headquarters

HQ city

Bayonne

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. French Social Security Reimbursement (Assurance Maladie): Home healthcare services (HAD and SSIAD) are reimbursed by the French national health insurance system (Sécurité Sociale) at 100% or 80% depending on patient situation and care type. Revenue is generated through national health insurance billing for medical care provided at patients' homes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Santé Service Bayonne et Région delivers Hospitalisation à Domicile (HAD) — hospital-level medical care provided at the patient's residence for serious, acute, or chronic conditions — and Service de Soins Infirmiers à Domicile (SSIAD) — daily nursing and hygiene care for elderly, disabled, or Alzheimer's patients. The service portfolio also includes specialized programs for home chemotherapy (ChimioDom), palliative care, an Alzheimer's team (ESA), pediatric home care, home rehabilitation (HAD-R), nutritional support, and 24/7 on-call nursing.

Product overview

Santé Service Bayonne et Région operates as a dual-service healthcare provider combining Hospitalisation À Domicile (HAD) and Service de Soins Infirmiers À Domicile (SSIAD) across the Basque Country and southern Landes regions of France. The organization delivers hospital-level care, chemotherapy, palliative care, rehabilitation, and specialized services (Alzheimer's, pediatric, nutritional) at patients' homes, supported by approximately 240 staff serving 500 patients. Technology-enabled care is delivered through two digital Patient Care File (DPI) systems: domiLINK for computer-based documentation and mobiSOINS as a mobile application for on-site care coordination. Services are coordinated through three locations (Bayonne headquarters, Ciboure, and St Palais antennas) with 24/7 nursing on-call availability.

Differentiator

Problem solved

Functional benefit

Products and services

• HAD (Hospitalisation À Domicile) Hospital-level care delivered at the patient's home, covering complex medical treatments including chemotherapy, palliative care, and rehabilitation, coordinated by a multidisciplinary team of healthcare professionals. Intended for patients with serious, acute, or chronic illnesses who would otherwise require hospitalization.
• SSIAD (Service de Soins Infirmiers À Domicile) Home nursing care service providing daily nursing assistance and hygiene care for elderly, disabled, or Alzheimer's patients to help them remain independent at home. Includes coordination by a healthcare team and referrals via physicians or hospital social workers.
• ChimioDom Home chemotherapy service enabling cancer patients to receive chemotherapy treatments at home under coordinated medical supervision, avoiding frequent hospital visits. Operated as a specialized program within the HAD service line.
• ESA (Équipe Spécialisée Alzheimer) Specialized Alzheimer's care team providing accompaniment and rehabilitation services for patients with Alzheimer's or related dementias at home, co-piloted by the Médiatrice Relations Usagers alongside a psychomotricienne.
• Nutrition Services Dietetic and nutritional care services providing nutritional assessment, meal planning, and dietary support for patients with various health conditions, delivered by staff dietitians-nutritionists.
• Pédiatrie Pediatric home care services providing medical and nursing care for children and neonates at home, including specialized pediatric HAD admission forms and coordination by a dedicated cadre de santé pédiatrique and puéricultrice.
• HAD-R (Réadaptation à Domicile) Home-based rehabilitation service providing physical therapy, occupational therapy, and recovery care for patients requiring rehabilitation at home, staffed with kinésithérapeutes, ergothérapeutes, and psychomotriciennes.
• Service de Garde Infirmiers 24h/24 Round-the-clock nursing on-call service available 24 hours a day, 7 days a week for emergency care coordination and patient support across the three regional sites.

Quantifiable outcome

• 93.45% patient satisfaction rate for care provided in HAD (2025)
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Centre médical Annie EniacoreStrategic or Co-development Partner · 15 June 2026Collaborative partnership in organizing the symposium 'Accompagner, 30 ans de soins palliatifs au Pays basque' (June 15, 2026) to commemorate 30 years of palliative care in the Basque Country. Dr. Jacques Pinsolle, President of HAD Santé Service Bayonne et Région, and Brigitte Glémet, Directrice Générale, participated in the event alongside Pr. Benoit Burucoa (President of the International Francophone Federation of Palliative Care).
• Cpias Nouvelle-Aquitaine (Centre d'appui pour la Prévention des Infections Associées aux Soins)minorStrategic or Co-development PartnerTechnical support partnership for hygiene and infection prevention programs. Cpias provides expertise and resources for the annual hygiene action and prevention program, helping maintain top-tier infection control standards.
• Réseau de Soins Palliatifs au Pays BasqueminorStrategic or Co-development PartnerInformal but effective palliative care network among Basque healthcare establishments. Characterized by close collaboration ('On se connaît, on a le 06 de chacun') enabling coordinated patient care across institutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Emeis (formerly Orpea): Large French-origin healthcare group with home care, clinics, and nursing facilities. Comparable broad incumbent in elderly care services with overlapping home-based service lines.
• Korian (Home Care division): Major European healthcare group with home care services alongside nursing homes and clinics. Comparable as a large-scale provider of in-home nursing and personal care for elderly and dependent patients across France.
• Ramsay Santé: Leading French private hospital group that has expanded into home hospitalization (HAD). Comparable in offering hospital-level care delivered at home and serving patients with complex medical needs.
• Fédération Française des Établissements de Santé à Domicile (FNEHAD): National federation representing HAD providers across France. Directly comparable as the industry body aggregating organizations offering the same Hospitalisation à Domicile model that Santé Service Bayonne operates.
• DomusVi: Major French operator of nursing homes and home care services. Comparable as a broad incumbent providing personal care, nursing assistance, and daily living support in patients' homes.

Emerging players

• O2 Senior (O2 Care Services): French home services brand with dedicated senior care offering personal assistance and daily living support. Comparable in providing non-medical in-home care for elderly clients at regional scale.
• Petits-fils: French network specializing in in-home care for elderly and dependent individuals. Comparable as a focused home care operator serving loss-of-autonomy populations with personalized assistance services.

Direct peers

• UNA (Union Nationale de l'Aide, des Soins et des Services aux Domiciles): National federation of French home care and service providers. Comparable as a coordinating body for non-profit home nursing and personal care operators delivering similar services to elderly and dependent populations.
• ADMR (Aide à Domicile en Milieu Rural): France's largest non-profit home care network, providing nursing and personal care services at home. Directly comparable service model (SSIAD-equivalent non-medical home care) under a federated association structure.

Regional players

• Centre Hospitalier de la Côte Basque (CHCB): Public hospital serving the same Basque Country catchment and a key referral source for Santé Service Bayonne. Comparable as a regional healthcare provider operating in overlapping territory with shared patient flows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BayonneSante
• YouTubeyoutube.com/channel/UCfbNbfb5fK3DcLRNnc_68IQ
• Facebookfacebook.com/santeservicebayonne
• LinkedInlinkedin.com/company/sant%C3%A9-service-bayonne-et-r%C3%A9gion

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Santé Service Bayonne Et Région