Wheelchair Cab Services

What Wheelchair Cab Services does

Wheelchair Cab Services is a privately held, Perth-based transportation provider founded around 2019–2020 that specializes in wheelchair-accessible taxi services for individuals with mobility disabilities. The company operates a fleet of accessible vehicles equipped with Q'Straint certified wheelchair restraint systems and automatic low-incline ramps, with capacity to accommodate one large electric wheelchair plus up to four passengers per vehicle. Beyond its core accessible taxi offering, the company runs a multi-tier fleet including Standard, Silver, Hybrid, Town, Limousine, SUV, and Maxi vehicles, alongside add-on services such as credit booking, home pickups, airport transfers, long-distance travel, corporate travel, and a private discreet cabman service.

The company is an NDIS-registered provider and serves three primary segments: individuals with mobility disabilities (primary), NDIS participants using plan-funded transport (primary), and the broader Perth metropolitan public seeking accessible or general taxi services (secondary). Customer testimonials indicate use cases spanning medical appointments, hospital visits, NDIS-funded travel, and airport transfers. The firm self-reports 8,700 km driven, 4,978 passengers transported, 800 taxis and drivers, and approximately 4,880 trusted customers served.

Revenue is generated through two streams: metered taxi fares (AUD $2.50 initial charge, AUD $0.50/km, with peak and night surcharges) and NDIS-funded transport under plan-managed or self-managed arrangements. The go-to-market is direct-to-consumer, with bookings accepted via website form, phone (+61450523449), email, and WhatsApp, operating 24/7 across the Perth metropolitan area including CBD, Bennett Springs, Morley, Midland, Joondalup, and Fremantle. The company employs 11–50 staff, has no disclosed institutional funding, and reports no acquisitions, partnerships, patents, or AI/technology platform capabilities.

Name

Wheelchair Cab Services

Legal name

Wheelchair Cab Services

Website

https://wheelchaircabservices.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Wheelchair Cab Services is a Perth, Western Australia-based NDIS-registered taxi provider offering wheelchair-accessible transportation with Q'Straint certified restraints for individuals with mobility disabilities, operating 24/7 across the Perth metropolitan area via website, phone, email, and WhatsApp bookings.

Ownership category

akta.pro rank

Product category

Accessible Transportation Services

NAICS

Special Needs Transportation (485991), Taxi and Ridesharing Services (48531)

SIC

Transportation Services (4700)

akta.pro primary industry

Accessible/Wheelchair-Accessible Taxi Operators (TLAFAHAF)

akta.pro secondary industries

Accessible / Wheelchair-Accessible Taxi & Chauffeur (THADAEAK), Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)

Keywords

• Wheelchair taxi service
• Accessible transportation
• NDIS transport services
• Medical appointment transport
• Airport transfer service

Headquarters

HQ city

Bennett Springs

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Metered Taxi Fares: Revenue generated from metered taxi rides based on distance (per km) and time (traffic stops), with additional surcharges for waiting time, peak hours, and night travel
2. NDIS Funded Transport: Transportation services funded through NDIS (National Disability Insurance Scheme) plans for registered participants

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Wheelchair Cab Services operates a Perth metropolitan taxi service focused on wheelchair-accessible transportation, providing on-demand door-to-door rides for wheelchair users, NDIS participants, and the general public. The fleet is equipped with Q'Straint certified restraints and automatic low-incline ramps, and the company is a registered NDIS provider accepting plan-managed transport bookings.

Product overview

Wheelchair Cab Services operates a specialized accessible transportation platform offering wheelchair-accessible taxi services as its core product, complemented by standard taxi options. The fleet includes various vehicle types such as hybrid taxis, town taxis, limousine taxis, SUV taxis, and maxi taxis. Additional services include credit booking, home pickups, airport transportation, long distance travel, corporate travel, and private discreet cabman services. The company is a fully registered NDIS provider serving the Perth metropolitan area.

Differentiator

Problem solved

Functional benefit

Products and services

• Wheelchair Taxi Service NDIS-approved accessible taxi service equipped with automatic low-incline ramps and Q'Straint certified wheelchair restraints, accommodating one large electric wheelchair plus up to four passengers; targeted at wheelchair users, NDIS participants, and individuals with mobility impairments in the Perth metropolitan area.
• Standard Taxi Service Standard taxi service option within the fleet for general transportation needs of individual passengers in Perth.
• Silver Taxi Service Premium taxi service tier offering enhanced comfort for passengers seeking a higher-end ride experience.
• Multi-Vehicle Fleet Service (Hybrid, Town, Limousine, SUV, Maxi) Fleet offering across hybrid, town, limousine, SUV, and maxi vehicle classes, including large-capacity maxi taxis for group travel and limousine options for premium occasions, serving the Perth metropolitan area.
• Airport Transportation Service Affordable airport transfer service to and from Perth Airport, with accessibility-friendly vehicle options for travellers requiring wheelchair accommodation.
• Long Distance Travel Service Extended journey transportation service for regional and intercity travel, with comfort-focused amenities suitable for longer trips.
• Airport Transfers and Corporate Travel Service Professional transportation service for business travel and airport transfers with an emphasis on punctuality and reliability for corporate clients in the Perth area.
• Private and Discreet Cabman Service Confidential transportation service prioritising passenger privacy for sensitive appointments or business travel, with a discreet cabman.

Quantifiable outcome

• 8700 KM driven and 4978+ people transported
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• 13cabs: Australia-wide taxi network that explicitly markets wheelchair-accessible vehicles and MAXI services. Comparable as a directly competing accessible taxi operator with overlapping NDIS-relevant coverage in Perth.
• Silver Service: Australian accessible and special-needs transport provider with wheelchair-accessible vehicles serving Sydney and other metros. Direct peer offering NDIS-style wheelchair taxi services in a different geography.
• Black & White Cabs: Major Australian taxi network (Melbourne-led) that operates wheelchair-accessible taxis and MAXI services. Comparable as a fleet operator with overlapping accessible-transport product set.
• Swan Taxis: Perth's dominant local taxi network, operating a fleet that includes wheelchair-accessible vehicles. Direct geographic competitor in the same Perth metro market for both standard and accessible rides.

Broad incumbents

• Uber (WAV / Assist): Global ride-share platform with Uber WAV (Wheelchair Accessible Vehicle) and Uber Assist products. A scaled incumbent moving into the same accessible transport space with materially larger tech and capital resources.
• ComfortDelGro Transit (Australia): Parent of multiple Australian taxi brands (including Silver Service) and a major accessible fleet operator. A large incumbent with overlapping accessible taxi offerings across multiple Australian cities.
• Cabcharge: Australian integrated taxi payments, network, and fleet services provider. Comparable as an industry infrastructure and broader taxi ecosystem participant touching accessible transport billing.

Regional players

• Yellow Cabs: Australian taxi brand with wheelchair-accessible vehicle services in select cities. Regional peer offering comparable accessible taxi products but in different state markets rather than Perth.

Emerging players

• National Patient Transport (NPT): Australian non-emergency patient and stretcher transport provider. Partial overlap on the medical-appointment and accessible-ride use cases that Wheelchair Cab Services serves.
• Mobility Transport Australia: Specialised Australian accessible and disability transport operator offering NDIS-registered rides. Emerging specialist peer focused on the same niche segment rather than full general taxi service.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wheelchair Cab Services