Energie Service Noord West

What Energie Service Noord West does

ESNW is a private heating, ventilation, air-conditioning, and hot-water services company serving residential homeowners across North Holland, with a secondary commercial and business segment covering larger boiler systems, office and commercial properties, and multi-tenant housing. Its core activities include maintenance subscriptions, breakdown response, repair, installation, and replacement of CV boilers, hybrid and all-electric heat pumps, air-conditioning units, mechanical ventilation, heat-recovery ventilation, and water-heating devices. The source material reports 115,000+ devices maintained under subscription contracts and 72+ service vehicles operating across the province.

Service delivery is field based, with technicians visiting homes and commercial properties for scheduled maintenance and urgent faults; 24/7 malfunction reporting and same-day or within-24-hour response options support rapid fault handling. ESNW supplements field operations with a customer portal, online quote and equipment-ordering paths, a Ketelkiezer (Boiler Selector) questionnaire, an online troubleshooting wizard, and hydronic balancing intended to improve heat distribution. No proprietary HVAC control system, software architecture, AI model, or data platform is disclosed in the supplied materials.

The company uses a mixed revenue model. Quarterly-billed maintenance subscriptions range from €5.60 to €26.90 per month depending on equipment and coverage; boiler sales including installation and warranty are approximately €1,815-€5,450, and hybrid heat-pump systems start at €4,500 after the ISDE subsidy. Repairs are usage-priced, boilers can be rented through monthly payments, and several add-on services are restricted to existing customers. The go-to-market model combines direct field service, phone and online sales, local search and educational content, a customer portal, and a network of more than 50 certified installation partners.

Name

Energie Service Noord West

Legal name

Energie Service Noord West

Website

https://esnw.nl

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

ESNW provides subscription-based maintenance, emergency repair, and installation of boilers, heat pumps, air conditioning, ventilation, and water-heating systems for homeowners and commercial customers in North Holland through a direct field-service network and digital customer portal.

Ownership category

akta.pro rank

Product category

HVAC Maintenance and Heating Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600), Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

HVAC Service, Maintenance & Repair (BPABACAA)

akta.pro secondary industries

Emergency HVAC Repair (24/7) (HSAOAHAC), Furnace Repair & Maintenance (HSAOAHAE), HVAC System Replacement & Change-Outs (HSAOAGAB), Ventilation System Installation (Exhaust Fans, ERV/HRV, Make-Up Air) (HSAOAGAI), Performance Contracting & Energy-as-a-Service (EaaS) for Buildings (BPABAGAN)

Keywords

• Heating maintenance services
• Central heating boilers
• Heat pump installation
• HVAC service contracts
• Boiler repair services

Headquarters

HQ city

Alkmaar

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Maintenance Subscriptions: Recurring quarterly-billed subscription fees for maintenance and inspection services on heating, cooling, and ventilation equipment. Tiers include Onderhoud (basic maintenance coverage), Comfort (adds labor coverage for repairs), and Totaal Comfort (full parts and labor coverage). Heat pump-specific tiers include Basis WP and Comfort WP.
2. Equipment Sales: One-time sale of CV-ketels (central heating boilers) from brands including Remeha, ATAG, Intergas, and Nefit, with prices ranging from approximately €1,815 to €5,450 including installation and 2-year full warranty.
3. Equipment Rental: Rental option for CV-ketels as an alternative to purchasing, offering flexibility for customers who prefer monthly payments over large upfront costs.
4. Hybrid Heat Pump Sales: Sale and installation of hybrid heat pumps starting from €4,500 after ISDE subsidy, including indoor and outdoor units, smart thermostat, and standard installation with 5-meter refrigerant lines.
5. Service and Repair Labor: Hourly labor charges for non-subscription customers and services beyond subscription coverage. Weekday labor at €9.35 per 5 minutes, evening/weekend/holiday labor at €15.20 per 5 minutes.
6. One-time Services: One-time services including gas leak checks (€20.65), mechanical ventilation packages (€278.35), CO-switch carbon monoxide detectors (€169), and pump switches (€92.74). Exclusively available to existing customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Energie Service Noord West (ESNW) provides maintenance, repair, installation, sales, and rental services for residential and commercial heating, cooling, and ventilation systems across North Holland, Netherlands. The company's primary offering is tiered maintenance subscriptions (Onderhoud, Comfort, Totaal Comfort, Basis WP, Comfort WP) that cover periodic inspections, labor, parts, and 24/7 emergency response for CV-ketels (central heating boilers), hybrid and all-electric heat pumps, air conditioning, mechanical ventilation, and water heating devices. ESNW complements subscriptions with direct equipment sales and rental of boilers and hybrid heat pumps from leading brands, supported by certified technician field service.

Product overview

Energie Service Noord West (ESNW) is a heating and plumbing service company operating in North Holland, Netherlands, offering a coordinated portfolio of central heating boiler (CV-ketel) sales, rental, installation, and subscription-based maintenance and repair services. The core offering centers on three tiers of maintenance subscriptions — Onderhoud, Comfort, and Totaal Comfort — providing periodic servicing, breakdown response, and parts coverage at progressively higher levels. ESNW extends its subscription model to cover hybrid heat pumps (Basis WP and Comfort WP), air conditioning, mechanical ventilation, heat recovery ventilation (WTW), and water heating devices, each with branded or purpose-specific service tiers. Beyond subscriptions, the company sells and rents CV-ketels from Remeha, ATAG, Intergas, and Nefit, and installs hybrid heat pumps from a limited set of approved brands. Supporting tools include the online Ketelkiezer (boiler selector), a self-service breakdown troubleshooting wizard, a customer portal, and an energy blog. The company serves both residential and commercial customers across North Holland, with operations spanning approximately 115,000 maintained devices and 72 service vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Onderhoud Abonnement

Quantifiable outcome

• Up to 20% energy savings through waterzijdig inregelen (hydronic balancing) optimization
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• RemehacoreTechnology or IntegrationRemeha is one of the primary boiler brands sold and maintained by ESNW. As a leading Dutch heating manufacturer, Remeha provides the equipment that ESNW installs, services, and maintains for residential customers across North Holland.
• ATAGcoreTechnology or IntegrationATAG is a key boiler brand in ESNW's portfolio, offered for sale and supported through maintenance subscriptions. ATAG heat pumps are also included in ESNW's supported heat pump brands for subscription service.
• IntergascoreTechnology or IntegrationIntergas is prominently featured as an innovative boiler brand sold and maintained by ESNW. Intergas hybrid heat pumps qualify for the enhanced Comfort WP subscription tier with weekend service availability, the only brand with this premium service option.
• Nefit (now part of Bosch)coreTechnology or IntegrationNefit, now integrated with Bosch, is one of the top boiler brands offered by ESNW. With over 30 years of market leadership in the Netherlands, Nefit boilers are positioned as a quality choice for residential heating.
• DaikincoreTechnology or IntegrationDaikin provides air conditioning and heat pump products that ESNW services through maintenance subscriptions. Daikin units are included in ESNW's supported brands for both air conditioning and hybrid/all-electric heat pump service.
• Mitsubishi ElectriccoreTechnology or IntegrationMitsubishi Electric heat pumps and air conditioning units are among the supported brands for ESNW's maintenance subscription services, covering both hybrid and all-electric heat pump systems.
• Itho DaalderopcoreTechnology or IntegrationItho Daalderop provides mechanical ventilation systems and heat pumps supported by ESNW. The company's Itho CVE Eco RFT ventilation package is sold through ESNW, and their heat pumps are covered under ESNW's maintenance subscriptions.
• SamsungcoreTechnology or IntegrationSamsung provides air conditioning and heat pump products that ESNW services through maintenance subscriptions. Samsung units are included among the supported brands for air conditioning, hybrid, and all-electric heat pump service.
• NIBEcoreTechnology or IntegrationNIBE (through Alpha Innotec/Metro Therm) heat pumps are supported under ESNW's maintenance subscription program, covering hybrid and all-electric heat pump systems for residential customers.
• Network of 50+ Certified InstallerscoreChannel Partner/ Reseller/ DistributorESNW works with more than 50 installation partners who perform installation work while ESNW handles service and maintenance. These installers are certified and experienced in heat pump installations, with ESNW managing the customer relationship and ongoing service.
• Woonschakel (housing corporation)minorStrategic or Co-development PartnerWoonschakel is a housing corporation that has partnered with ESNW for heating maintenance services to their residential properties. The partnership was renewed, indicating ongoing collaboration for property heating system maintenance.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Kemkens: Regional Dutch HVAC service provider focused on boiler maintenance, repair, and replacement with subscription plans. Closely comparable to ESNW's CV-ketel-centric maintenance subscription model in a defined Dutch region.
• Breman Installatiegroep: Dutch multi-region installation and maintenance company specializing in heating, ventilation, and sustainable energy solutions for residential customers. Comparable in service portfolio (boilers, heat pumps, ventilation) and subscription-based service offering.
• Comfort Partners: Dutch heating and hot water service company offering subscription maintenance plans, installations, and 24/7 emergency response. Comparable in customer-facing service model and recurring subscription revenue structure.
• Feenstra: One of the largest Dutch residential HVAC service companies, offering boiler maintenance subscriptions, emergency repair, and heating installations nationwide. Directly comparable to ESNW's subscription-based boiler maintenance and emergency service model in the Dutch market.
• Energie Service Nederland (ESN / Landelijke Gaswacht): National 'Gaswacht' brand operating across the Netherlands with subscription-based boiler and heating maintenance services. Conceptually a near-twin to ESNW (which itself was once called Gaswacht), differing mainly in geographic scope.

Broad incumbents

• Unica: Large Dutch technical installation and facility services group with HVAC service and maintenance as one segment of a broader portfolio. Overlaps with ESNW's HVAC service offering but operates nationally across many technical disciplines.
• Nefit Bosch (Service Partner Network): Leading Dutch boiler manufacturer (now under Bosch) with its own national service partner network. Competes with ESNW for service revenue on its installed base, with brand-level pull that can shift customer share.
• Van Dorp Installateurs: National Dutch installation firm providing HVAC, plumbing, and electrical services for residential and commercial customers. Comparable in residential HVAC maintenance and installation services though broader in scope.

Emerging players

• Itho Daalderop: Dutch manufacturer and service provider of heat pumps and mechanical ventilation systems. Comparable as a brand ESNW both services and competes with for end-customer relationships in the heat-pump and ventilation segments.

Others

• Daikin Netherlands (Service Network): Air conditioning and heat pump manufacturer with a Dutch service partner network. Comparable through its role as an equipment supplier whose service economics intersect with ESNW's subscription offerings on supported brands.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ESNWNH
• LinkedInlinkedin.com/company/energie-service-noord-west
• Instagraminstagram.com/esnw_nh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Energie Service Noord West