Operators Facility Management
Operators Facility Management is a Lebanon-headquartered, privately held integrated facility management company serving 300+ commercial and residential clients across the MENA region with turnkey community management, maintenance, cleaning, security, and consultancy services delivered through offices in Beirut, Doha, and Accra.
- Company typePrivate
- Founded1998
- HeadquartersDoha, Qatar
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Operators Facility Management does
Operators Facility Management (legal name: Operators Inc.) is a privately held integrated facility management company founded in 1998 in Lebanon and headquartered in Beirut (with the legal entity copyright notice placing the registered entity in Lebanon despite an alternative Qatar HQ reference in third-party firmographic data). The company positions itself as the first fully integrated facility management service provider in the MENA region and operates from offices in Beirut, Doha, and Accra, serving commercial and residential property owners across banking, retail, hospitality, food and beverage, real estate, logistics, media, government, insurance, industrial, and education sectors (300+ clients disclosed).
The company's core offering is a turnkey facility management platform covering community management (administration, accounting, legal, HR, IT) and facility management services (operations and maintenance, cleaning and janitorial, pest control, security and safety, and consultancy), structured around a Facility Life Cycle model spanning property design through maturity. The technology stack is built on IBM MAXIMO for work order and service request management, complemented by a 2018-launched mobile application that serves as a paperless service request interface. The company holds ISO 9001:2015, OHSAS 18001:2017 (transitioning to ISO 45001), and ISO 14001:2015 certifications, and is a member of ISSA and the Green Building Council, which serve as procurement prerequisites for enterprise and government clients.
The business model is a managed services revenue engine: long-term, multi-year, quote-based contracts priced against the specific property scope, with enterprise field sales targeting property owners and commercial/residential compounds across the MENA region. Reported performance signals include a customer retention rate exceeding 90% and a stated team of 1,200-1,500+ members. Pricing is opaque and non-standardized, and there is no public disclosure of revenue, funding, or ownership; no M&A, capital raises, or leadership change signals are present in the available data.
Operators Facility Management firmographics
Firmographics- Name
- Operators Facility Management
- Legal name
- Operators Inc.
- Website
- https://operators.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Operators Facility Management is a Lebanon-headquartered, privately held integrated facility management company serving 300+ commercial and residential clients across the MENA region with turnkey community management, maintenance, cleaning, security, and consultancy services delivered through offices in Beirut, Doha, and Accra.
- Ownership category
- akta.pro rank
Operators Facility Management industry classification
Industry- Product category
- Facility Management Services
- NAICS
- Real Estate Property Managers (53131)
- SIC
- Services-Facilities Support Management Services (8744), Operators Of Nonresidential Buildings (6512), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
- akta.pro secondary industry
- Association Maintenance, Vendor & Capital Project Management (BPAJAHAM)
Keywords
Where Operators Facility Management is headquartered
LocationHeadquarters
- HQ city
- Doha
- HQ country
- Qatar
- HQ region
- Middle East
Offices3 records
Markets served
Operators Facility Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Facility Management Services: Turnkey facility management services covering the entire lifespan of a property including community management, operations and maintenance, cleaning and janitorial, security and safety, and consultancy services. Revenue is generated through long-term managed services contracts with property owners and commercial clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom facility management solutions tailored to client requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Operators Facility Management product offering
Product offeringCore offering
Operators Facility Management provides turnkey integrated facility management services covering the entire lifespan of a property. Its portfolio spans community management, operations and maintenance, cleaning and janitorial, security and safety, pest control, and consultancy services delivered to commercial and residential clients across the MENA region through multi-year managed services contracts.
Product overview
Operators Facility Management operates as a unified facility management platform offering an integrated suite of services. The core offerings consist of Community Management Services (administration, accounting, legal, HR, IT) and Facility Management Services (delivery, operations & maintenance, cleaning, pest control, security, consultancy), supported by a Facility Life Cycle approach covering property lifespan from design through maturity. A mobile application provides paperless service request capabilities. The platform combines hard services (maintenance, cleaning, security) with soft services (administrative, financial, legal) to deliver comprehensive turnkey facility management to residential and commercial clients across the MENA region.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Management Services
Quantifiable outcome
- 90%+ customer retention rate
- +2 more outcomes
Companies that use Operators Facility Management
Customer profileNamed customers55 records
Segments2 records
Ideal customer profiles2 records
Operators Facility Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Operators Facility Management partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
Operators Facility Management competitors and assessment
Company assessmentBroad incumbents
- Sodexo: Global integrated facility management and food services major with significant MENA operations. Directly comparable because it offers the same hard + soft services bundled under multi-year managed contracts to commercial and institutional clients, though at much larger global scale.
- ISS A/S: Danish-headquartered global integrated facility services provider operating across the Middle East. Directly comparable service portfolio (cleaning, security, maintenance, workspace services) under multi-year managed contracts to enterprise clients, but at a global scale.
- CBRE Group: Global commercial real estate services firm with a dedicated Global Workplace Solutions (facility management) business active in MENA. Comparable because it provides outsourced facility management to enterprise occupiers, though within a much broader real estate services portfolio.
- Compass Group: UK-listed global support services major with significant FM and food services operations in the Middle East. Comparable integrated services model targeting commercial and institutional clients, though operating at a substantially larger global scale.
- Cushman & Wakefield: Global commercial real estate services firm with a Project & Development Services / Facility Management practice operating in the Gulf. Comparable integrated FM offering to enterprise occupiers and investors, though as part of a broader real estate services platform.
- JLL: Global real estate services firm operating a facility management and workplace services practice across MENA. Comparable outsourced FM offering to enterprise clients, though embedded within a wider real estate advisory and capital markets business.
Direct peers
- Imdaad: Qatar-headquartered integrated facility management company serving government, commercial, and residential clients. Directly comparable as a Gulf-region integrated FM peer operating in Operators' home regional market of Qatar.
- Farnek: UAE-based integrated FM and home maintenance provider with a similar MENA regional footprint. Comparable in offering bundled hard, soft, and energy management services to commercial and residential clients under multi-year contracts.
- Emrill Services: UAE-based integrated FM provider serving commercial, residential, and industrial clients across the Gulf. Closest regional direct peer because it offers the same turnkey hard + soft FM bundle under multi-year contracts in the same MENA geography.
- Kharafi National: Kuwait-based integrated facilities, construction, and building services group active across the GCC. Comparable as a regional MENA integrated FM and maintenance services peer serving commercial, residential, and industrial clients.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Operators Facility Management social profiles
Digital presenceOperators Facility Management compliance and trust
Trust signalCompliance3 records
Operators Facility Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Operators Facility Management leadership team
Management profileNumber of profiles
Operators Facility Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Operators Facility Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Operators Facility Management
What does Operators Facility Management do?
Operators Facility Management provides turnkey integrated facility management services covering the entire lifespan of a property. Its portfolio spans community management, operations and maintenance, cleaning and janitorial, security and safety, pest control, and consultancy services delivered to commercial and residential clients across the MENA region through multi-year managed services contracts.
Is Operators Facility Management a public or private company?
Operators Facility Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Operators Facility Management founded?
Operators Facility Management was founded in 1998. It employs 101 to 250 people.
Where is Operators Facility Management based?
Operators Facility Management is headquartered in Doha, Qatar, in the Middle East region.
How does Operators Facility Management make money?
One revenue line is on record: facility Management Services.
Who are Operators Facility Management's main competitors?
Broad incumbents on record are Sodexo, ISS A/S, CBRE Group, Compass Group, Cushman & Wakefield and JLL. Direct peers are Imdaad, Farnek, Emrill Services and Kharafi National.
Does Operators Facility Management have an API?
No public API is recorded for Operators Facility Management.
What industry is Operators Facility Management in?
Operators Facility Management's product category is Facility Management Services. Its primary akta.pro industry code is IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk), with a secondary code of BPAJAHAM, Association Maintenance, Vendor & Capital Project Management. Its NAICS code is 53131 and its SIC code is 8744.