Lotte Tour

What Lotte Tour does

Lotte Tour Development Co., Ltd. (롯데관광개발) is a publicly traded South Korean company operating in two interconnected verticals: a comprehensive travel agency platform and an integrated resort business through Jeju Dream Tower. The travel agency business sells domestic and international package tours, cruise vacations (including exclusive charter programs with MSC, Princess, Costa, and PONANT), airline ticketing, hotel bookings, charter bus services, golf packages under the HIGH& premium sub-brand, corporate MICE services, and travel insurance underwritten by DB Insurance. The integrated resort vertical operates the Jeju Dream Tower casino and the Grand Hyatt Jeju hotel, which delivered record Q2 2026 revenue of 192.6 billion KRW with casino segment growth of 33.7% YoY.

The core technical platform is the proprietary EIP (Enterprise Information Portal) reservation and management system, developed in 2005, which provides real-time seat availability and booking coordination across the nationwide WIN-WIN franchise network. The platform integrates with global distribution systems Sabre and Amadeus for flight ticketing, processes payments through KG Inicis, Naver Financial, KakaoPay, Samsung Pay, Toss, and Lotte Members, and connects with cruise line operators including Costa Crociere. Distribution combines a company-operated branch network (Seoul HQ plus Busan, Daejeon, Daegu, Gwangju, Ulsan regional offices), a franchise system with 9%+ commission and 30-50M KRW performance bonds, online channels (lottetour.com and mobile app), call centers (1577-3000 overseas, 1577-3700 domestic), and airport meeting desks at major Korean gateways.

The revenue model spans unit-priced packaged products ranging from ~399,000 KRW domestic tours to ~69,000,000 KRW Antarctic expeditions, transaction-based airline commissions, professional services fees for corporate MICE (with 500,000 USD liability coverage), and resort revenue from casino operations and Grand Hyatt Jeju hotel room sales. Pricing employs a tiered structure (budget standard, premium HIGH& business-class, luxury all-inclusive) with seasonal promotional events (Travel Festa) offering zero ticket issuance fees and up to 500,000 KRW regional discounts. The company serves individual leisure travelers (primary segment), corporate enterprises requiring commuter buses (clients include Hyundai Engineering, KT, Hanwha, CJ, Yonsei Medical Center, Daewon Express), and franchise resellers, with the integrated resort adding foreign tourist and Chinese visa-free travel demand exposure.

Name

Lotte Tour

Legal name

Lotte Tour Development Co., Ltd. (롯데관광개발 주식회사)

Website

https://lottetour.com

Company type

Public

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Lotte Tour Development is a KOSPI-listed South Korean travel agency and integrated resort operator that sells domestic and international package tours, cruises, flights, charter buses, and corporate MICE services through a nationwide franchise network, and operates the Jeju Dream Tower casino and Grand Hyatt Jeju hotel.

Ownership category

akta.pro rank

Product category

Travel Agency Services

NAICS

Tour Operators (56152), Tour Operators (561520), Scenic and Sightseeing Transportation (487), Scenic and Sightseeing Transportation, Land (48711), Hotels (except Casino Hotels) and Motels (721110), Scenic and Sightseeing Transportation, Water (48721)

SIC

Services-Amusement & Recreation Services (7900), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Group & Small-Group Custom Itinerary Planning (THAKAOAF)

akta.pro secondary industries

Luxury Multi-Day Tour Operators (THAKADAE), Escorted Coach & Bus Package Tour Operators (THAKADAA), Tour & Sightseeing Coach Charters (THAIAIAB), Themed & Special-Interest Ocean Cruise Lines (THAEAAAG)

Keywords

• Outbound package tours
• Cruise travel packages
• Domestic tour services
• Integrated resort operations
• Corporate MICE travel

Headquarters

HQ city

Seongnam

HQ country

South Korea

HQ region

Asia

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure, Others

Revenue model

1. Package Tours (해외/국내여행): Core revenue stream from packaged group tours for overseas and domestic travel, including airfare, accommodation, and guided services. Products span from budget domestic packages to premium HIGH& business-class tours.
2. Cruise Travel (크루즈): Cruise package sales including river cruises (Yangtze Three Gorges), ocean cruises (Mediterranean, Alaska, Caribbean, South America, Arctic/Antarctic), and specialty charters. Includes charter cruise operations (전세선) with exclusive ship contracts.
3. Airline Ticketing (항공권): International and domestic air ticket sales with zero issuance fees during promotional periods, earning commissions from partner airlines (Korean Air, Asiana, LCCs).
4. Corporate/MICE (법인사업): Corporate incentive travel, conferences, overseas business trips, sports tours, and group event management for enterprise clients.
5. Charter Bus Services (전세버스): Owned fleet of chartered buses for domestic transport, serving corporate commuters, school trips, and group travel, with routes covering major Korean cities.
6. Hotel Sales (호텔): Hotel booking services including the directly operated Grand Hyatt Jeju and third-party accommodations globally, often bundled with tour packages.
7. Travel Insurance (여행보험): Travel insurance products sold alongside travel packages, underwritten by DB Insurance, as an add-on revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Lotte Tour is a full-service travel agency that sells overseas and domestic package tours, cruise packages, airline tickets, and hotel reservations, and operates an integrated resort (Jeju Dream Tower) with hotel and casino businesses. The company also provides premium business-class travel under the HIGH& brand, charter bus services, Jeju golf packages, travel insurance, and dedicated corporate/MICE travel services for businesses.

Product overview

Lotte Tour operates as a comprehensive travel agency platform offering international and domestic package tours, cruise travel, flight and hotel bookings, golf packages, and premium travel services under the HIGH& brand. The company also manages integrated resort operations through Jeju Dream Tower, operates charter bus services, and provides travel insurance. The platform architecture consists of the main consumer-facing website (lottetour.com) for travel bookings, a mobile app, a corporate/B2B portal (legal.lottetour.com), a company information site (company.lottetour.com), and an IR site (ir.lottetour.com). The core offering is the online travel booking platform where customers can browse and purchase international packages, domestic tours, cruises, air tickets, and hotel reservations, supplemented by physical retail network through franchise branches nationwide.

Differentiator

Problem solved

Functional benefit

Brands

• Jeju Dream Tower: Integrated resort complex operated by Lotte Tourism Development, featuring casino facilities and the Grand Hyatt Jeju hotel.
• HIGH& (하이앤드)
• Grand Hyatt Jeju

Products and services

• Overseas Package Tours (해외여행) Curated outbound package tours to international destinations including flights, accommodation, ground transport, and guided activities, targeting South Korean leisure travelers.
• Domestic Travel (국내여행) Domestic South Korean travel packages including tours, accommodation, charter bus transport, and regional attractions, for individual leisure travelers and families.
• Cruise Travel (크루즈) Cruise vacation packages including sea-bound itineraries, with Lotte Tour holding a record of 54 cruise charter operations.
• Air Tickets (항공권) Standalone airline ticket booking service for domestic and international flights, available to individual travelers and bundled with package tours.
• HIGH& Premium Travel Premium business-class travel offering featuring business-class flights and 4-5 star hotel accommodations, targeting high-income South Korean travelers seeking luxury itineraries.
• Charter Bus Service Charter bus service for group travel, tour packages, and shuttle transport, operated using Lotte Tour's owned bus fleet.
• Jeju Golf Specialized golf travel product for Jeju Island, bundling accommodation, tee times, and ground transport for golf enthusiasts.
• Travel Insurance Travel insurance product offered in partnership with DB Insurance, provided to travel package customers for trip protection.
• Corporate / B2B Travel Services (MICE) End-to-end corporate travel and MICE services for businesses, including conferences, incentive trips, and exhibitions, sold via a dedicated corporate subdomain.
• Jeju Dream Tower (Integrated Resort) Vertically integrated resort property on Jeju Island combining hotel, casino, and hospitality operations operated as part of Lotte Tour's leisure business.
• Grand Hyatt Jeju (Hotel) Hotel operations within the Jeju Dream Tower integrated resort, providing luxury accommodation for leisure and corporate travelers visiting Jeju.

Quantifiable outcome

• Lotte Tour Development Q2 2026 operating profit up 57.4% YoY to 52.1 billion KRW
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Asiana Airlines (아시아나항공)coreChannel Partner/ Reseller/ DistributorAsiana Airlines is a primary airline partner for Lotte Tour's international package tours and ticketing operations. Featured in zero-issuance fee promotions during Travel Festa campaigns.
• DB Insurance (DB손해보험)coreChannel Partner/ Reseller/ DistributorDB Insurance underwrites Lotte Tour's travel insurance products sold alongside travel packages. Coverage policy numbers are issued per contract period (e.g., 120260497904 for 2026.05.01–2027.04.30). Claims handling is managed through dedicated agents.
• T'way Air, Jeju Air, Air Seoul, Air Busan, Jin Air, Aero K (LCCs)minorChannel Partner/ Reseller/ DistributorLow-cost carriers partnered for budget travel packages, featured in Lotte Tour's Travel Festa LCC Day promotions with 0 KRW issuance fees.
• MSC Cruci

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Interpark (Triple): Interpark is a major Korean online travel and lifestyle platform that competes with Lotte Tour on flights, hotels, and packaged leisure travel. Its digital-first model represents the structural competitive pressure Lotte Tour's traditional franchise channels face from Korean online travel consolidation.
• Hana Tour: Hana Tour is the largest direct competitor to Lotte Tour in the Korean outbound package tour market, operating a comparable franchise/branch model, GDS integrations, and a similar product mix spanning packages, cruises, and MICE. Both companies compete head-to-head for Korean outbound travelers and corporate travel accounts.
• Mode Tour: Mode Tour is another top-tier Korean travel agency and direct competitor in package tours, flights, hotels, and cruises. It operates a similar franchise/branch network and pursues overlapping customer segments, making it one of the closest comparable Korean travel platforms.
• Paradise Co. (Paradise City): Paradise is a Korean foreigner-only casino operator and integrated resort competitor (Paradise City in Incheon, Walkerhill in Seoul). It directly competes with Lotte Tour Development's Jeju Dream Tower for Chinese inbound gaming tourists and represents the most relevant Korean integrated resort comparable for valuation.
• Verygoodtour (KTB Tours): KTB / Verygoodtour is a Korean travel agency competitor with significant outbound tour presence, particularly in Asia and budget segments. Comparable in scale and product breadth to Lotte Tour's mid-market offerings.

Broad incumbents

• TUI Group: TUI is a global integrated tourism platform combining tour operator, airline, hotel, and cruise operations. While European-focused, TUI's vertically integrated travel model is structurally analogous to Lotte Tour's combination of travel agency, charter buses, and integrated resort operations.
• Trip.com Group: Trip.com is the largest online travel platform serving Korean outbound travelers with flights, hotels, and packages. While global rather than Korean-headquartered, it directly competes for Lotte Tour's online leisure traveler segment and represents the dominant global OTA competitive pressure.
• Carnival Corporation: Carnival operates major cruise brands (Princess, Costa, etc.) that Lotte Tour sells as a distribution partner. As a supplier-cum-competitor in the cruise distribution value chain, Carnival represents a relevant comparable for Lotte Tour's cruise revenue stream economics.
• Booking Holdings: Booking Holdings operates the largest global OTA network and competes with Lotte Tour for Korean leisure travel booking share. While broader in scope, its hotel and ground transportation offerings overlap materially with Lotte Tour's distribution channels.
• Grand Hyatt / Hyatt Hotels: Hyatt operates the Grand Hyatt Jeju hotel within Lotte Tour's Jeju Dream Tower complex. As the hotel brand and operating partner, Hyatt is the most directly comparable hotel operator for Lotte Tour's lodging segment economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@lottetour
• Facebookfacebook.com/lottetouro
• Instagraminstagram.com/lottetour
• Xx.com/lttour
• LinkedInlinkedin.com/company/lotte-tour

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lotte Tour