What Kone Singapore does

KONE Singapore (KONE Pte Ltd) is a wholly-owned subsidiary of Finnish-listed KONE Corporation (KNEBV on Nasdaq Helsinki), operating the group's sales, installation, maintenance, and modernization business for elevators, escalators, and autowalks in Singapore since 1978. The company serves enterprise and government clients across commercial office, retail, transit, residential, healthcare, and hospitality segments, with named installations including Marina Bay Sands, the Circle Line metro, JTC's industrial portfolio, Jem, IOI Central Boulevard Towers, and the International Cruise Terminal. Its product portfolio spans connected KONE DX Class elevators, KONE EcoDisc motors, KONE UltraRope, KONE MonoSpace, KONE MiniSpace DX, KONE TravelMaster and TransitMaster escalators, and KONE InnoTrack autowalks, complemented by digital services such as KONE 24/7 Connected Services, KONE Online, and KONE Studio planning tools.

KONE Singapore monetizes across three primary streams: new equipment sales (capex-heavy, one-time hardware), subscription-style maintenance contracts under the KONE Care brand with predictive and remote service (recurring), and modernization services (KONE Upgrade, Replace, AddNew, Replace Flex, EcoMod). Pricing is not publicly disclosed; all sales run through direct enterprise field teams with dedicated project managers and architectural planning support via KONE Studio. The company differentiates through a connected-equipment stack (3,000+ patents globally), regulatory co-development with Singapore's BCA on the world's first RM&D Code of Practice, and contributions to TR93 for robot-building interoperability. Go-to-market is enterprise field sales, with public-sector relationships (BCA, JTC) anchoring credibility and a digital self-service portal (KONE Online) for existing customers. The business is operated as part of KONE's Asia Pacific Middle East region (9 countries, 8,500+ employees, 10 training centers), with Singapore serving as a high-ARPU mature market.

Name

Kone Singapore

Legal name

KONE PTE LTD.

Website

https://kone.sg

Company type

Public

Founded year

1910

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

KONE Singapore (KONE Pte Ltd) is the Singapore subsidiary of Finnish-listed KONE Corporation, providing elevator, escalator, and autowalk sales, installation, maintenance, and modernization services to enterprise, government, and real estate clients across commercial, retail, transit, residential, and healthcare verticals since 1978.

Ownership category

akta.pro rank

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. New Equipment Sales: Sale of elevators, escalators, autowalks, and automatic building doors for new construction. Products include KONE DX Class elevators, KONE TranSys DX, KONE MiniSpace DX, KONE TravelMaster escalators, KONE TransitMaster escalators, KONE Autowalks, and advanced people flow solutions including turnstiles, access control, destination solutions, infotainment, and monitoring solutions.
2. Maintenance Services: Predictive maintenance for all major brands of elevators, escalators, and automatic doors. KONE 24/7 Connected Services provides real-time monitoring. KONE Remote Service provides secure real-time over-the-air support. Customer communications channels via KONE Online for tracking maintenance and equipment status.
3. Modernization Solutions: Elevator modernization including KONE Upgrade (smart flexible upgrades), KONE Replace (full elevator replacement), KONE AddNew (retrofit elevator and shaft solution), and KONE Replace Flex (faster replacement retaining original components). Escalator & autowalk modernization with full replacement and modular modernization options.
4. Construction Time Use Solutions: KONE Construction Time Use elevators and KONE JumpLift enabling use of permanent elevators during construction process for faster movement of people and materials. Offered as an add-on service during building construction phase.
5. People Flow Planning & Consulting: Consulting services helping create smart buildings with seamless people flow through expert analysis, elevator data, and world-class planning tools. Includes KONE Studio online planning tools.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

KONE Singapore sells, installs, maintains, and modernizes elevators, escalators, autowalks, and automatic doors for new and existing buildings. The portfolio spans KONE DX Class connected elevators, the TravelMaster and TransitMaster escalator and autowalk families, the Office Flow and Advanced People Flow Solutions suites, and a full lifecycle of maintenance (including KONE 24/7 Connected Services predictive monitoring) and modernization services (KONE Upgrade, Replace, AddNew, Replace Flex). Customers include builders, developers, building owners, architects, facility managers, and government bodies in Singapore.

Product overview

KONE Singapore offers a comprehensive portfolio of elevator, escalator, and autowalk solutions alongside maintenance and modernization services. The core product lineup includes KONE DX Class elevators (connected passenger elevators with built-in KONE 24/7 monitoring), KONE MiniSpace DX and TranSys DX for different building types, high-rise solutions like KONE Office Flow and High-Rise MiniSpace DX, and a full range of KONE TravelMaster and TransitMaster escalators and autowalks. The Advanced People Flow Solutions suite integrates turnstiles, access control, destination solutions, infotainment, and monitoring systems. For existing buildings, KONE provides predictive and remote maintenance services, plus modernization options including KONE Upgrade, Replace, AddNew, and Replace Flex. Construction solutions include KONE JumpLift and Construction Time Use elevators. Technology components include KONE UltraRope, EcoDisc motor, and Destination Control System. Digital tools include KONE Studio for planning and KONE Online customer portal.

Differentiator

Problem solved

Functional benefit

Brands

• KONE Studio: Online planning and design tools for elevators, escalators and automatic doors
• KONE Online
• KONE 24/7 Connected Services
• KONE Care
• KONE JumpLift
• KONE Office Flow
• KONE Destination Control System
• KONE Lane

Products and services

• KONE DX Class Elevators Connected passenger elevators with built-in KONE 24/7 Connected Services for real-time monitoring, predictive maintenance, and digital user experiences including touch-free access; targeted at new buildings and modernizations.
• KONE MiniSpace DX Compact machine-room elevator for mid and high-rise buildings featuring digital connectivity and the energy-efficient KONE EcoDisc hoisting motor.
• KONE TranSys DX Machine-room-less goods and passenger elevator designed for demanding public transport, retail, and medical facility environments with built-in connectivity.
• KONE High-Rise MiniSpace DX High-rise elevator solution enabling energy savings and lower carbon emissions across the equipment lifecycle with energy-efficient performance for tall buildings.
• KONE Office Flow Modular, connected solution providing smooth people flow with touch-free access and personalized user experiences for office environments, integrating with KONE Digital Experience elevators.
• KONE TravelMaster 110 Escalator Eco-efficient escalator optimized for retail environments to ensure a pleasant shopping experience with reliable passenger flow.
• KONE TransitMaster 120 Escalator Durable and eco-efficient escalator optimized for transit centers, ensuring pleasant passenger experience under demanding traffic conditions.
• KONE TransitMaster 140 Escalator Heavy-duty escalator designed for the most demanding public transportation environments such as metro stations and airports.
• KONE TravelMaster 115 Autowalk Inclined autowalk providing easy and safe access throughout buildings, suitable for passengers moving with heavy carts or baby strollers.
• KONE TransitMaster 165/185 Autowalk Heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions such as airports, railways, and stadiums.
• KONE InnoTrack Autowalk Revolutionary autowalk solution requiring no pit and offering unparalleled flexibility for building installations.
• KONE Advanced People Flow Solutions Integrated equipment and devices including turnstiles, access control, destination solutions, infotainment, and monitoring for seamless building user experience.
• KONE Predictive Maintenance Real-time monitoring service using KONE 24/7 Connect to spot issues early, reduce disruptions, and improve safety through anticipatory maintenance; covers all major elevator, escalator and automatic door brands.
• KONE Remote Service Secure, real-time support and fast over-the-air actions that reduce disruptions and help keep elevators running smoothly through remote intervention.
• KONE Upgrade Smart, flexible elevator upgrades with smooth installation and increased performance for elevators from all major brands throughout the equipment lifecycle.
• KONE Replace Full elevator replacement that enhances building value through improved appearance and a new level of ride comfort for users.
• KONE AddNew Retrofit elevator and shaft solution installable in almost any building without existing elevator infrastructure.
• KONE Replace Flex Faster elevator replacement combining new elevator performance with faster installation, lower emissions, and minimal disruption by retaining original components.
• KONE Construction Time Use Elevators Solutions adding protective materials to final elevators for use during construction to move workers and materials efficiently, enabling earlier facade closure and cost savings versus external hoists.
• KONE JumpLift Self-climbing construction time elevator using the building's permanent elevator shaft during construction, enabling access even before the building has a roof for faster project completion.
• KONE MonoSpace Elevator World's first machine-room-less elevator platform, ideal for low to mid-rise buildings with increased space efficiency and award-winning car interior design.
• KONE EcoMod Escalator Modernization Systematic escalator modernization replacing entire workings with new technology without expensive truss removal, reducing energy consumption and operating costs.
• KONE Online Customer Portal Digital customer portal for tracking maintenance, checking equipment status, and accessing performance, breakdown, and repair data for building equipment.
• KONE Studio Online Planning Tool Online planning and design tool for exploring elevator options, creating 3D visuals, generating CAD and BIM drawings, and obtaining accurate planning specifications.

Quantifiable outcome

• 99.59% availability, 96% diagnostic accuracy, 0.043% technical breakdown rate in JTC pilot trial
• +5 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature12 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Building and Construction Authority (BCA) SingaporecoreStrategic or Co-development Partner · 29 July 2022KONE partnered with BCA to establish the world's first Remote Monitoring & Diagnostics (RM&D) Code of Practice for elevators in Singapore. This regulatory framework enables building owners to adopt alternative maintenance regimes (e.g., reducing maintenance frequency from monthly to quarterly) when remote monitoring solutions are implemented, increasing industry productivity.
• JTC CorporationcoreStrategic or Co-development Partner · 29 July 2022JTC partnered with KONE in a pilot trial of KONE 24/7 Connected Services across 52 elevators in JTC's portfolio. KONE achieved the best results among trial participants: 99.59% availability, 96% diagnostic accuracy, 0.043% technical breakdown rate. The trial provided insights for the RM&D Code of Practice framework.
• National Robotics Programme (Singapore)coreStrategic or Co-development PartnerKONE contributed its expertise to Singapore's National Robotics Programme for the development of the Robotics Middleware Framework (RMF) — a first-in-the-world standardized framework enabling interoperability among heterogeneous robot fleets sharing building infrastructure (elevators, doors) — and Technical Reference 93 (TR93) which defines specific communication protocols for robot-elevator-door communication.
• Amazon Web Services (AWS)supportingTechnology or IntegrationDr Ronald Chung (Principal Solutions Architect) from Amazon Web Services participated as a panel expert in the BCA regulatory sandbox info sessions hosted by KONE, explaining how cloud-based AI and data analytics support the remote monitoring and diagnostics framework.
• CEMS (Global Alliance in Management Education)supportingOthersKONE is a corporate partner of CEMS, which comprises 26 world-class academic institutions dedicated to educating future generations of international business leaders. KONE participates in management education and student projects through this partnership.
• IMD Business SchoolsupportingOthersKONE partners with IMD Business School in Switzerland for upper-level management development and strategic leadership training, supporting the development of future leaders within the organization.
• Workplace PridesupportingOthersKONE partnered with Workplace Pride, a not-for-profit foundation dedicated to improving the lives of LGBTQ+ people in workplaces worldwide. KONE has also endorsed the UN Standards of Conduct to publicly show its commitment for promoting LGBTQ+ inclusion.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Otis Worldwide Corporation: World's largest elevator and escalator company and KONE's principal global competitor. Otis operates a full new-equipment, maintenance, and modernization portfolio directly head-to-head with KONE in Singapore's commercial, residential, and transit segments.
• Schindler Group: Swiss-based global elevator and escalator manufacturer with active Singapore operations. Schindler competes directly with KONE across high-rise, transit, and modernization segments and is a like-for-like comparable on connected service offerings.
• TK Elevator: Spun off from Thyssenkrupp, TK Elevator is one of the top four global elevator companies with established Singapore presence. It offers comparable new equipment, maintenance, and modernization solutions targeting the same enterprise and infrastructure customers as KONE.
• Mitsubishi Electric Corporation (Elevator & Escalator Division): Major Japanese elevator manufacturer with strong Asia presence and active Singapore project track record. Directly competes with KONE in high-rise and transit segments with comparable technology depth and connected service offerings.
• Hitachi Elevator: Japanese elevator and escalator manufacturer with significant Asia footprint. Competes with KONE in commercial and transit segments and offers overlapping connected/IoT elevator solutions.
• Fujitec Co., Ltd. Japanese elevator company with established Singapore operations serving commercial and high-rise segments. Comparable to KONE as a focused elevator specialist with full lifecycle offerings.
• Toshiba Elevator and Building Systems Corporation: Japanese elevator company with strong APAC presence and competeing product portfolio across high-rise, transit, and modernization. A direct comparable to KONE in technology and customer segments.

Emerging players

• Hyundai Elevator Co., Ltd. Korean elevator manufacturer expanding its global and Southeast Asia footprint. Overlaps with KONE in commercial and high-rise segments and is a credible emerging competitor with growing Singapore presence.

Regional players

• SJEC Corporation: China-based elevator manufacturer with focus on Asia markets. Competes with KONE in budget and mid-rise segments and is a regional peer in fast-growing Asian markets where KONE also operates.

Others

• Sigma Elevator: Independent elevator and escalator service provider in Asia offering maintenance and modernization. Adjacent competitor to KONE's maintenance and modernization services business in Singapore.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/KONEcorporation
• Xx.com/KONECorporation
• LinkedInlinkedin.com/company/kone---elevator-company-in-singapore

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kone Singapore